2,450 Ecommerce Operations jobs in India

Company Overview

VPLAK, established in 2015, is a rapidly expanding online shopping platform based in India, specializing in a diverse range of electronic gadgets and accessories. With a dedicated team and efficient systems, VPLAK prioritizes customer satisfaction through excellent service, quick delivery, and secure transactions. With its headquarters in Gurgaon, VPLAK aims to provide a seamless shopping experience through direct brand partnerships, eliminating third-party interference.

Job Overview

The Ecommerce Operations Manager at VPLAK is a mid-level full-time position based in Gurgaon. This role requires overseeing efficient e-commerce operations, ensuring seamless order processing, vendor coordination, and efficient courier management. The successful candidate will play a crucial role in enhancing customer satisfaction and operational efficiency through effective leadership and communication.

Qualifications and Skills

• Excellent communication skills, enabling clear and effective interaction with team members and external partners (Mandatory skill).
• Strong negotiation skills to manage and establish beneficial partnerships with vendors and service providers (Mandatory skill).
• Expertise in customer handling to address and resolve customer inquiries and issues promptly (Mandatory skill).
• Proficiency in courier management, ensuring reliable and timely delivery of products to customers.
• Experience in vendor management, fostering positive relationships with suppliers for efficient operations.
• In-depth knowledge of eCommerce operations, including logistics, order processing, and customer service.
• Strong leadership skills to motivate and guide teams towards achieving operational goals.
• Problem-solving abilities with an analytical mindset to improve operational processes and customer experience.

Roles and Responsibilities

• Coordinate and oversee the entire e-commerce operations to ensure smooth and efficient processes.
• Manage vendor relationships, negotiate contracts, and maintain mutual beneficial partnerships.
• Monitor and improve courier management to ensure timely and reliable delivery services.
• Address and resolve customer issues promptly to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to improve the overall operational efficiency of the company.
• Analyze operational metrics and develop strategies to improve performance and customer experience.
• Implement best practices in eCommerce operations to optimize the supply chain workflow.
• Lead and mentor the e-commerce operations team to ensure high levels of engagement and performance.

About Handelnine Global

Handelnine Global is a fast-growing, fully remote eCommerce company serving customers in over 60 countries across the globe. From high-traffic websites and data-driven merchandising to seamless logistics and customer experience, were building an ecosystem that powers global commerce. Our Mumbai fulfillment center plays a crucial role in delivering excellence and delight to our customers, and were now looking to strengthen this backbone of our operations.

Handelnine Global requires a Team Leader- eCommerce Operations, for our E-commerce division.

We run e-commerce sites across multiple categories, in India, the United Kingdom, European Union, Australia, Singapore & Canada - with more Global sites coming up.

The Team Leader will be responsible for managing a small team of operations executives and ensuring smooth daily operations, while driving process improvements and efficiency.

Responsibilities include:

• Lead and mentor a team of executives handling daily purchasing and order fulfillment tasks.
• Allocate and monitor daily workloads to ensure timely completion of tasks.
• Purchase products online based on orders received, as displayed in our internal software, while guiding the team to follow best practices.
• Track, manage, and update all purchase and order data accurately in Excel/Google Sheets.
• Identify efficient and reliable vendor websites, optimizing purchase costs and delivery timelines.
• Analyze weekly KPI reports, highlighting:
• Purchase mapping
• Missing purchases
• Delivery delays
• Team performance metrics
• Process improvement opportunities
• Conduct regular team reviews and training sessions to improve accuracy, speed, and decision-making.
• Coordinate with cross-functional teams to manage escalations promptly.
• Monitor and ensure adherence to all operational KPIs, including delivery timelines, sourcing efficiency, and team productivity.
• Propose and implement long-term process improvements to enhance efficiency and reduce operational issues.
• Report progress, challenges, and solutions directly to the Operations Manager.

Ideal Candidate Profile:

• 4 to 7 years of experience in eCommerce operations, purchasing, or a similar role, with at least 1 year in a supervisory/team leader role .
• Strong team management and leadership skills with the ability to coach, mentor, and motivate team members.
• Proficiency in Microsoft Excel/Google Sheets, including:
• VLOOKUP & HLOOKUP
• Pivot Tables
• IF conditions, SUMIFS, COUNTIFS, and other advanced formulas
• Data filtering and consolidation
• Strong analytical and problem-solving skills; ability to make data-driven decisions.
• Excellent organizational and time-management skills with the ability to prioritize tasks effectively.
• Comfortable working in a fast-paced, high-pressure, team-oriented environment.
• Graduate in any discipline.
• Prior experience in global eCommerce operations.
• Experience with sourcing, vendor negotiations, and cost optimization.
• Ability to multitask and manage escalations efficiently.
• Strong verbal and written communication skills.
• A proactive mindset with ownership of processes and outcomes

About Thoucentric:

At Thoucentric, we work on various problem statements.

We are invested in both, employee growth and client success!

What is in it for You:

• Managing and optimizing the day-to-day operations of the e-commerce platform (e.g., Shopify, Magento, WooCommerce).
• Overseeing product listings, catalog management, pricing strategies, and inventory accuracy.
• Implementing and managing online marketing campaigns, including SEO, SEM, email marketing, and social media advertising.
• Analyzing website performance metrics, conversion rates, and customer behavior to identify areas for improvement.
• Enhancing the user experience (UX) and user interface (UI) of the e-commerce website to maximize engagement and conversions.
• Troubleshooting technical issues and collaborating with IT teams for prompt resolution.
• Coordinating with the logistics and fulfillment teams to ensure timely order processing and delivery.
• Managing customer service interactions related to the online platform and resolving customer inquiries.
• Staying up-to-date with e-commerce trends, technologies, and best practices.
• Developing and reporting on key performance indicators (KPIs) to management.

• Manage end-to-end e-commerce order fulfillment process.
• Ensure accurate and timely picking, packing, and shipping of online orders.
• Coordinate with inventory management to maintain stock levels and prevent stockouts.
• Liaise with shipping carriers for pickups, tracking, and delivery resolution.
• Process customer order inquiries and resolve fulfillment-related issues.
• Maintain accurate order records within the e-commerce platform and related systems.
• Identify opportunities to improve fulfillment efficiency and customer experience.
• Adhere to all company policies and procedures related to order processing and shipping.

• Bachelor's degree in Business, Marketing, or a related field preferred.
• 2-4 years of experience in e-commerce fulfillment, online retail, or order processing.
• Proficiency with e-commerce platforms and order management systems.
• Strong understanding of inventory control and shipping logistics.
• Excellent organizational skills and attention to detail.
• Effective communication and problem-solving abilities for a remote role.
• Ability to work independently and manage time effectively.

About lululemon:

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance.

Senior Engineer – Frontend | Digital Commerce:

Description & Requirements:

About the India Tech Hub:

With an increasingly connected world, the rise of technical athletic apparel as a lifestyle, and growing e-commerce services, the India Tech Hub will play a vital role in strengthening our capabilities and reaching an even wider audience. Together, we’re co-creating a future that otherwise wouldn’t exist. To do that, we’re looking for people who unite diverse perspectives to lean into bold visions, who strive to be better than they were yesterday. Who are all in, in everything they do.

About the team:

The opportunity is for a role in the Digital Commerce team, which is dedicated to building secure, reliable, and performant products for our guests and partners. We embrace the philosophies of Agile, DevOps, and SRE to accelerate our development process and provide the most enjoyable, inclusive, and supportive work environment possible. We believe our journey is more fun when it is collaborative, as we focus on the future instead of the past. As a Senior Engineer, you will work as part of a global team supported by our business and architecture partners to help us collaboratively design, develop and deliver industry leading technology solutions that drive lululemon’s business goals. This role specifically is in the Portfolio, Applications, Commerce and Transactions team which supports lululemon’s Digital Commerce & Omni-channel fulfillment experiences across geographies with varying technologies.

Who You Are:

The ideal candidate performs the development of high-performing, well-tested, and thoughtfully architected software applications that satisfy our internal business needs and power guest experiences. Has proven experience in effectively applying mathematical, and social principles to design, build, & maintain technology products, and solutions that provide fantastic customer experiences.

A Day in the Life:

• As a Senior Software Engineer focusing on frontend development, you will bring a high level of technical knowledge as well as strong mentoring abilities. You will implement front end guest experiences with test automation to ensure the product quality of a highly scalable cloud native solution. You will be counted on as a leader in your technology space, as you contribute to all areas of development and operations (pre-production to production). Senior Engineers take production readiness and performance personally and help drive continuous improvement. You will be part of a day-to-day production release team and may perform on-call support functions as needed. You will be considered a primary caretaker of the production system(s) you work on and focus on how your product(s) are delivered and how to optimize them for efficiency, security, resiliency, and reliability.
• Design, develop, maintain, and test applications using React 18, with understanding of hooks, and the latest features.
• Experience with Next.js 13, including its static generation and server-side rendering capabilities.
• Strong proficiency in JavaScript, including JavaScript object model, with a solid understanding of TypeScript for building scalable and maintainable applications.
• Expertise in HTML5 and CSS3, with a focus on responsive design and cross-browser compatibility.
• Hands-on experience with GraphQL, including schema design, resolvers, and making API calls.
• Have a good understanding of algorithms, data structures, programming languages, programming paradigms to test and operate sustainable client-side or server-side software applications and services.
• Partner with other lululemon technical teams (middleware, database, and infrastructure) to create interface documents and mappings to ensure the eCommerce platform is built in a Service Oriented Architecture manner.
• Act as a main contributor in Agile ceremonies.
• Provide mentorship to other engineers in the team.
• Conduct research to aid in product troubleshooting and optimization efforts
• Conduct research to guide product development and tools selection
• Provide an escalation point and participate in on-call support rotation.
• Actively monitor key metrics, reports on trends, and make improvement recommendations
• Participate in our Engineering Community of Practice.
• Contribute to project engineering design and standards verification.
• Perform reliability monitoring and support as needed to ensure products meet guest expectations.

Must Haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

Qualifications:

• Bachelor’s degree in computer science/engineering or equivalent
• 9-12+ years of software engineering experience
• Team leading/ mentoring experience
• 6+ years of experience designing and developing frontend applications using JavaScript technologies and React.
• Strong understanding of microservice architecture & knowledge of challenges related to building cloud-native solutions.
• Experience in design and development of RESTful APIs.
• Strong software development fundamentals, including automated testing, source control, continuous integration in addition to continuous delivery and/or deployment.
• Experience with monitoring and alerting for frontend applications.
• Hands-on experience to support development, infrastructure, and operations.
• Experience working with security log analysis, application logs, and general log management practices
• Familiarity with AWS services like Lambda, EKS and AWS deployment/architecture best practices is a strong plus.
• Understanding of Kubernetes concepts for container deployment, scaling, and management is a strong plus.
• Commerce domain knowledge is a strong plus.

• Conceptualize, create, and edit high-quality visual and written content for social media (Instagram, Facebook, Pinterest, etc.) and product listings.
• Develop engaging video content, including product demos, tutorials, and lifestyle clips, optimized for various platforms.
• Write persuasive and SEO-friendly product descriptions that highlight key features and benefits, encouraging purchases.
• Design eye-catching graphics and visual assets for social media posts, website banners, and email campaigns.
• Collaborate with the marketing team to develop content calendars aligned with product launches, promotions, and seasonal campaigns.
• Adapt content style and tone to suit different platforms and target audiences.
• Monitor social media trends and competitor content to identify opportunities for innovation and engagement.
• Ensure all content adheres to brand guidelines and maintains a consistent voice and aesthetic.
• Perform basic photo and video editing, including color correction, retouching, and adding text overlays.
• Manage content asset libraries, ensuring organized storage and easy accessibility.
• Analyze content performance metrics and use insights to refine future content strategies.
• Stay updated on best practices in digital content creation, social media marketing, and e-commerce trends.