152 Educational Support jobs in India

USDC is a skill development organization that was established to build an infrastructure for learners & equip them with future-ready skills & talent, using the latest pedagogical tools. We partner with universities and training institutions and enable them with infrastructure development, and relevant qualifications that are recognized and respected by employers all over the world. The programs in the USDC platform are offered by JAIN Online, Vignan Online, Hindustan Online and many more. We also collaborate with global professional bodies like ACCA, CIMA, CPA, SHRM to offer relevant accredited programs. We operate out of multiple locations across the globe.

Our vision is to emerge as a leading Ed-tech entity delivering what's necessary to bridge the skill gap which exists around the learning demographic and to make education more innovative, interactive, and most importantly, accessible. We cater to over 25000 learners from across the globe and we have 250+ employees who help us in achieving our vision.

Project(s) : Jain Online, Vignan Online, HITS Job Code : DAL-LEnS-J23

Duties and Responsibilities:

- Responsible for providing a conducive learning environment for the mapped set of learners.
- Resolve academic and administrative queries of learners in a timely manner
- Interact and engage with the learners to keep them on track in their learning

progress
- Monitor weekly progress of learners using various reports on the learning

management system
- Motivate learners to participate actively in classes and other activities.
- Target zero drop-out rate of learners.

**Experience**:

- 1 to 4 years’ experience in relevant / related field

Skill and Competencies
- Positive attitude and ability to interact with leaners
- Strong command over written and verbal communication skills
- Team player and initiator
- Flexibility and willingness to learn
- Computer literacy, strong and well versed with Office tools including

Spreadsheets/ Word/ PPT
- Knowledge or experience in other technology tools is an added advantage

Working Hours : 9:00 am to 6:00 pm

**Salary**: Up to ₹500,000.00 per year

Schedule:

- Day shift

Work Location: One location

**Speak with the employer**
+91

**Basis**

Term Time

**Job category/type**

Learning Support Practitioner

**Date posted**

13/09/2024

**Job reference**

REQ000331

Learning Support Practitioner
Minimum of 10 hours per week up to 35 hours per week, 34 weeks per year, term-time only.
£22,071 per annum pro rata
£12.93 enhanced rate per hour (in first year of employment) (higher rates of pay are available for personal care duties and Communication Support Workers)Required at Leiston, Halesworth, Otley and Ipswich Campuses.*

We are looking for Learning Support Practitioners to provide essential classroom and workshop support and practical assistance to our students and to play a key role in supporting our teaching staff to deliver an exceptional student experience.

As a Learning Support Practitioner you will work alongside teaching staff, and will be deployed in a range of vocational workshops or classrooms, working with groups of students, or on a one to one basis.

You will need to have a flexible style and approach, with the ability to build effective relationships with both students and teaching staff, accompanied by the ability to be pro-active and use your initiative. You should have experience of working with young people and an understanding of working with people with Special Educational Needs (SEN).

You will need to have a good standard of education, with English and/or Maths at Level 2 (GCSE C or 4 grade), with a commitment to achieving Level 2 English or Maths if not already obtained.
Enhanced hourly rates are available for Learning Support Practitioners undertaking personal care duties.

At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it's a commitment to providing the best possible environment for our learners to thrive. It's a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.

**Closing Date: Friday 27th September 2024**

**Interview Date: TBC**

The college will not recognise any agency fees for recruitment activities unless an active engagement linked to a specific role has been agreed.

The college will not pay fees associated with CVs or applicants who are sent to the college via agencies on a speculative basis or in response to college adverts.

Agencies should refrain from sending CVs to anyone working for the college on a speculative basis. The college will make approaches to agencies via our HR team if we feel that we need assistance with a post.

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Roles and Responsibilities:

• Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
• Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
• Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
• Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
• Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
• Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges

Skills and Qualifications:

• 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
• Experience using Canvas or other related learning management system

Preferred Qualifications:

• Experience using Slack and Teams, as communication tools
• Experience working with support/service software or ticketing system
• Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Roles and Responsibilities:

Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges

Skills and Qualifications:

5+ years of extensive work experience in the field of data engineering, data science, or data analytics
Professional and/or academic experience in machine learning and artificial intelligence
Proficiency in JavaScript, Python, and the use of GitHub
Experience using data visualization tools (i.e. Tableau)
Experience using Microsoft Azure
Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
Experience using Canvas or other related learning management system

Preferred Qualifications:

Experience using Slack and Teams, as communication tools
Experience working with support/service software or ticketing system
Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Roles and Responsibilities:

• Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
• Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
• Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
• Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
• Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
• Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges

Skills and Qualifications:

• 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
• Experience using Canvas or other related learning management system

Preferred Qualifications:

• Experience using Slack and Teams, as communication tools
• Experience working with support/service software or ticketing system
• Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Roles and Responsibilities:

• Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
• Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
• Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
• Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
• Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
• Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges

Skills and Qualifications:

• 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
• Experience using Canvas or other related learning management system

Preferred Qualifications:

• Experience using Slack and Teams, as communication tools
• Experience working with support/service software or ticketing system
• Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Roles and Responsibilities:

• Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
• Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
• Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
• Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
• Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
• Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges

Skills and Qualifications:

• 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
• Experience using Canvas or other related learning management system

Preferred Qualifications:

• Experience using Slack and Teams, as communication tools
• Experience working with support/service software or ticketing system
• Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Roles and Responsibilities:

• Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
• Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
• Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
• Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
• Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
• Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges

Skills and Qualifications:

• 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
• Experience using Canvas or other related learning management system

Preferred Qualifications:

• Experience using Slack and Teams, as communication tools
• Experience working with support/service software or ticketing system
• Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

About the Role:

The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.

Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.

The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.

Roles and Responsibilities:

• Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
• Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
• Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
• Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
• Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
• Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges

Skills and Qualifications:

• 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
• Professional and/or academic experience in machine learning and artificial intelligence
• Proficiency in JavaScript, Python, and the use of GitHub
• Experience using data visualization tools (i.e. Tableau)
• Experience using Microsoft Azure
• Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
• Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
• Experience using Canvas or other related learning management system

Preferred Qualifications:

• Experience using Slack and Teams, as communication tools
• Experience working with support/service software or ticketing system
• Experience with using bug tracking and feedback tools

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press: