152 Educational Support jobs in India
Executive - learning Support
Posted today
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- Preparation of training schedule in coordination with all the relevant verticals
- Create new training programs in LMS and help teammates in creating new training masters
- Maintenance of training documents (Physical and Digital)
- Maintain training data and able to do various analysis on the same
- Maintain various training related KPI like training days, Passing %, No show %, etc.
- Sending training invites
- Send out periodic dashboards and reports to different verticals.
- Generate Ad-hoc reports on need basis
- Assist Airports, bases and different department in Audits
- SPOC for LMS related issues with LMS vendors
- SPOC for different training vendors
- Handling of instructor rosters
Learning Support Analyst
Posted today
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Job Description
Role Overview: Provides technical assistance, troubleshoots issues, and resolves customer inquiries to ensure smooth operations. Key Responsibilities: Issue Resolution and Troubleshooting: Respond to and resolve support requests, diagnose technical issues, and implement effective solutions for HR systems and applications. User Assistance and Training: Provide day-to-day support to HR system users, develop training materials, and conduct training sessions to enhance user proficiency. System Monitoring and Maintenance: Continuously monitor system performance, perform routine maintenance, and ensure systems are up-to-date and reliable. Documentation and Knowledge Management: Create and maintain comprehensive documentation, including user guides and troubleshooting guides, and manage a knowledge base for common issues. Data Management and Reporting: Ensure data accuracy and integrity within HR systems, perform regular data audits, and generate reports on system performance and support metrics. Collaboration and Communication: Collaborate with IT, HR, and other departments to resolve complex issues, implement enhancements, and communicate updates to users. Continuous Improvement: Identify and recommend areas for improvement in HR digital services, implementing enhancements to improve user experience and system efficiency. Compliance and Security: Ensure HR systems comply with relevant regulations and standards, assist in implementing security measures, and protect sensitive HR data. Skills & Attributes: Technical proficiency: Understanding of relevant technologies, systems, and applications. Problem-solving: Ability to analyze issues, troubleshoot, and provide effective solutions. Customer service: Strong communication and interpersonal skills to assist users and address inquiries. Ticketing systems: Proficiency in using ticketing systems to manage and track support requests. Product knowledge: In-depth understanding of the products or services being supported. Time management: Efficiently prioritize and manage tasks to meet service level agreements (SLAs). Qualifications Qualifications 1. Level of educational attainment: Bachelor's Degree 2. Previous work experience: • 2 to 4 years' experience in the Learning domain. Cornerstone admin LMS certification 3. Knowledge of effective learning and development methods 4. Proficient in MS Office and Learning management system Schedule: Full-time Req: 009H55
Teacher Learning Support
Posted today
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Job Description
**Overall Responsibilities -**
- A key function of the LS teacher is sharing information among all relevant stakeholders to provide a coordinated and comprehensive approach to support student achievement and well-being.
- To work towards skill development across domains of learning and ensure students are moving towards becoming responsible and independent learners.
- To observe, identify, plan, collaborate, implement and review in order to employ a culture and system of early identification and intervention.
- To have a proactive approach in effectively addressing whole class observations in a timely manner and following up with respective teachers to convey the purpose and measures meaningfully.
- Meet requirements for the observation, assessment and recording of the holistic development of student.
**Academic support -**
- To schedule whole class observations, maintain anecdotal records and analyze patterns of learning and behavior across classes and communicate the same in a timely manner to collaboratively plan next steps with the mainstream.
- To create effective plans of action intended to be shared with all stakeholders.
- To aid access to the full range of learning experiences both inside and outside the classroom and use appropriate resource materials as required e.g. worksheets, games, visual prompt cards, trackers, checklists, technology resources, etc.
- To suggest strategies for differentiation, as part of Tier 1 approaches in teaching and learning in order to cater to diverse learners in an equitable manner and follow up on its implementation with the respective teachers.
- To motivate and encourage the pupil to have a go at learning engagements they may be unsure of, in order to build upon confidence and self-advocacy skills and move from being a dependent to an independent learner.
- To work with students and parents to develop critical life skills such as self-management, organization and time management through a process of self-evaluation, reflection and goal-setting.
- To formulate meaningful individual plans and implement the same with fidelity catering to the areas of skill building and nurturing the growing identities of students using a wholesome approach through formal and informal means.
- To attend in-service professional development sessions and relevant meetings in order to keep up to date in working with children with differential needs.
- To promote programs which enhance the, social or emotional growth of students.
- To have intentional interactions with individuals and small groups relative to their concerns and refer to the external specialist/School Psychologist in case rigorous intervention is needed; after a maximum of about four interactions denoting no significant progress that calls for intense/ long term skill building.
**Supporting staff and school -**
- To work as part of the team to ensure that the well being and personal development of the pupil enhances their learning opportunities and life skills.
- To attend planning meetings with the class teacher to develop learning programmes and to assist in the delivery of the programmes.
- To provide regular feedback to the class teacher and relevant outside agencies about the pupil’s difficulties and progress.
- To contribute to the pupil’s annual review by writing a brief report and attending the meeting.
- To foster links between home and school.
- To aid in transitional points( grade/ programme/ curriculum) and ensure relevant data is transferred to stakeholders involved in a timely manner through formal documented meetings.
- To participate in relevant professional development as deemed appropriate for the needs of the child.
- To contribute to the respective programme development plan in an effective manner and ensure the action plan is sustainable.
- To maintain confidentiality and sensitivity to the pupil’s needs but have regard to the safeguarding procedures of the school.
Educational and Operational Support Officer - Early Learning Community
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We are seeking a motivated, organised, and committed Educational and Operational Support Officer to join our Early Learning Community (ELC). This part-time position offers flexible days and hours, making it ideal for someone looking to contribute meaningfully to a dynamic and supportive early childhood environment.
Ideally, this role will be 30 - 32 hours per week but are open to how this looks across the week.In this role, you’ll work closely with the ELC Managing Director to coordinate daily operations across two services, including staff rosters, coverage, and administrative tasks that support both the educational program and overall service compliance. You will also assist in curriculum planning and documentation processes to help maintain high standards of learning and care.
From 2026, this role will evolve to incorporate Educational Leader responsibilities. Prior experience in an Educational Leader or similar leadership role will be highly regarded. This role will be ideal for someone who thrives in a collaborative environment, communicates clearly, and brings initiative and positivity to their work.
If you're passionate about supporting early childhood teams and shaping quality learning experiences, we’d love to hear from you.
Full details of the duties and responsibilities for the above position are outlined in the Application Pack. Applicants must be able to strongly support the Christian ethos of the College and our motto of ‘Excellence in Christ’. If you wish to submit an application, please complete our online Employment Application Form via the '' button below.
- Ed and Op Support Officer ELC Employment Pack
Assistant Psychologist - Learning Support Assistant
Posted today
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Job Description
About Insighte
Insighte is a leading neurodiversity-affirming and child-rights driven organization dedicated to fostering inclusion for children with developmental differences. We provide support services such as Shadow Teachers, Special Educators, Homecare therapy, and counselling, ensuring that every child can thrive in their natural environments (school, home, and community) with dignity and support.
Role Summary
We are seeking a Learning Support Assistant to work closely with children with Autism, ADHD, learning disabilities, and other developmental needs in mainstream school settings. In this role, you will serve as a one-on-one educational facilitator for a child, helping them achieve academic, behavioural, and social goals in an inclusive classroom. After approximately six months of successful school-based support, you will also have the opportunity to take on Homecare therapy assignments, providing individualized support to children at home. Insighte provides comprehensive in-house training (including the TEACCH approach and other neurodiversity-affirming methods) to prepare you for both school and home environments, ensuring you are fully equipped before transitioning into any Homecare role.
Key Responsibilities
• In-Class Support: Work as a shadow teacher within a classroom, facilitating the child’s inclusion by adapting lessons and activities to their needs and assisting with attention, communication, and social interaction.
• ome Environment Support: Following the initial period, deliver one-on-one therapeutic or educational sessions in a child’s home environment, reinforcing learning and behavioural strategies in daily routines (with full training provided beforehand).
• Goa Implementation: Collaborate with special educators or Mentors to implement individualized education plans (IEPs) or learning goals for the child, focusing on academic progress, behaviour modification, and social skills development.
• P ogress Monitoring: Track the child’s improvements and challenges. Maintain daily notes and prepare monthly progress reports for parents and the Insighte team, highlighting milestones and areas needing adjustment.
• Par nt & Teacher Collaboration: Communicate regularly and professionally with parents, teachers, and the Insighte team to ensure consistency in strategies across school and home. Provide guidance to parents on how to support the child’s development at home.
• Inc usive Advocacy: Uphold a child-rights based approach in all interactions, advocating for the child’s needs and inclusion. Help reintegrate the child into mainstream activities by bridging learning or social gaps.
• Pro essional Development: Attend all required in-house training sessions, workshops, and supervision meetings. Continuously update your skills and apply feedback to improve the child’s support plan.
Qualifications
• Edu ational Background: Master’s degree in Psychology/ Social work or related field. Additional certification or diploma in Special Education is highly valued.
• Exp rience: Prior experience or internships working with children (especially those with special needs) is preferred. Understanding of inclusive education practices is a plus.
• S ills: Excellent communication skills (fluency in English is required; proficiency in Hindi/Kannada is a plus). Creativity in approach, patience, and the ability to engage children in learning. Strong observational and reporting skills to document progress.
• M ndset: Passionate about inclusion and child development. A self-starter who is proactive, eager to learn, and adaptable in challenging situations. Empathy, positivity, and professionalism are essential.
• O her Requirements: Ability to commit to at least 1 year in the role to ensure continuity in the child’s progress. Punctuality and reliability in attending sessions (school hours and any scheduled home sessions). Willingness to travel within the city for home assignments if required.
Training & Career Development
At Insighte, you will undergo robust in-house training when you join, equipping you with techniques like the TEACCH method and neurodiversity-affirming practices to confidently support children with special needs. You’ll receive ongoing supervision and mentoring throughout the year to refine your skills. Before taking on any Homecare assignment, you will be provided specialized training and orientation to ensure you can effectively transition to the home environment. This role is designed with growth in mind – as you gain experience, you expand your impact from the school into the home, broadening your expertise in inclusive education and therapy.
Compensation & Benefits
• Remuner tion: Starting salary is in the range of ₹20,000 – ₹5,000 per month during the initial school-based assignment. As you take on additional Homecare sessions alongside shadow teaching, your earning potential can increase up to ,000 per month, reflecting the added responsibilities and client engagements.
• Performan e-Based Growth: Insighte follows a client-based pay model where exceptional work and additional client sessions can boost your income. There is no fixed cap on growth – your dedication and the number of assignments you handle drive your earnings.
• Wor Schedule: This is a full-time role (typically Monday to Friday day shifts, following school timings for shadow support). Homecare sessions, if assigned, are scheduled in alignment with family needs, with consideration for a balanced workload.
• P ofessional Development: Access to regular training workshops, webinars, and courses conducted by Insighte to enhance your professional knowledge. Year-round supervision ensures you have guidance and support whenever needed.
• I clusive Culture: Be part of a young and energetic team that values each member’s insights. We pride ourselves on a friendly, inclusive work environment where your ideas and growth are encouraged. You will have the fulfillment of making a tangible difference in a child’s life and contributing to a more inclusive society every day.
Assistant Psychologist - Learning Support Assistant
Posted today
Job Viewed
Job Description
About Insighte
Insighte is a leading neurodiversity-affirming and child-rights driven organization dedicated to fostering inclusion for children with developmental differences. We provide support services such as Shadow Teachers, Special Educators, Homecare therapy, and counselling, ensuring that every child can thrive in their natural environments (school, home, and community) with dignity and support.
Role Summary
We are seeking a Learning Support Assistant to work closely with children with Autism, ADHD, learning disabilities, and other developmental needs in mainstream school settings. In this role, you will serve as a one-on-one educational facilitator for a child, helping them achieve academic, behavioural, and social goals in an inclusive classroom. After approximately six months of successful school-based support, you will also have the opportunity to take on Homecare therapy assignments, providing individualized support to children at home. Insighte provides comprehensive in-house training (including the TEACCH approach and other neurodiversity-affirming methods) to prepare you for both school and home environments, ensuring you are fully equipped before transitioning into any Homecare role.
Key Responsibilities
• In-Class Support: Work as a shadow teacher within a classroom, facilitating the child’s inclusion by adapting lessons and activities to their needs and assisting with attention, communication, and social interaction.
• ome Environment Support: Following the initial period, deliver one-on-one therapeutic or educational sessions in a child’s home environment, reinforcing learning and behavioural strategies in daily routines (with full training provided beforehand).
• Goa Implementation: Collaborate with special educators or Mentors to implement individualized education plans (IEPs) or learning goals for the child, focusing on academic progress, behaviour modification, and social skills development.
• P ogress Monitoring: Track the child’s improvements and challenges. Maintain daily notes and prepare monthly progress reports for parents and the Insighte team, highlighting milestones and areas needing adjustment.
• Par nt & Teacher Collaboration: Communicate regularly and professionally with parents, teachers, and the Insighte team to ensure consistency in strategies across school and home. Provide guidance to parents on how to support the child’s development at home.
• Inc usive Advocacy: Uphold a child-rights based approach in all interactions, advocating for the child’s needs and inclusion. Help reintegrate the child into mainstream activities by bridging learning or social gaps.
• Pro essional Development: Attend all required in-house training sessions, workshops, and supervision meetings. Continuously update your skills and apply feedback to improve the child’s support plan.
Qualifications
• Edu ational Background: Master’s degree in Psychology/ Social work or related field. Additional certification or diploma in Special Education is highly valued.
• Exp rience: Prior experience or internships working with children (especially those with special needs) is preferred. Understanding of inclusive education practices is a plus.
• S ills: Excellent communication skills (fluency in English is required; proficiency in Hindi/Kannada is a plus). Creativity in approach, patience, and the ability to engage children in learning. Strong observational and reporting skills to document progress.
• M ndset: Passionate about inclusion and child development. A self-starter who is proactive, eager to learn, and adaptable in challenging situations. Empathy, positivity, and professionalism are essential.
• O her Requirements: Ability to commit to at least 1 year in the role to ensure continuity in the child’s progress. Punctuality and reliability in attending sessions (school hours and any scheduled home sessions). Willingness to travel within the city for home assignments if required.
Training & Career Development
At Insighte, you will undergo robust in-house training when you join, equipping you with techniques like the TEACCH method and neurodiversity-affirming practices to confidently support children with special needs. You’ll receive ongoing supervision and mentoring throughout the year to refine your skills. Before taking on any Homecare assignment, you will be provided specialized training and orientation to ensure you can effectively transition to the home environment. This role is designed with growth in mind – as you gain experience, you expand your impact from the school into the home, broadening your expertise in inclusive education and therapy.
Compensation & Benefits
• Remuner tion: Starting salary is in the range of ₹20,000 – ₹5,000 per month during the initial school-based assignment. As you take on additional Homecare sessions alongside shadow teaching, your earning potential can increase up to ,000 per month, reflecting the added responsibilities and client engagements.
• Performan e-Based Growth: Insighte follows a client-based pay model where exceptional work and additional client sessions can boost your income. There is no fixed cap on growth – your dedication and the number of assignments you handle drive your earnings.
• Wor Schedule: This is a full-time role (typically Monday to Friday day shifts, following school timings for shadow support). Homecare sessions, if assigned, are scheduled in alignment with family needs, with consideration for a balanced workload.
• P ofessional Development: Access to regular training workshops, webinars, and courses conducted by Insighte to enhance your professional knowledge. Year-round supervision ensures you have guidance and support whenever needed.
• I clusive Culture: Be part of a young and energetic team that values each member’s insights. We pride ourselves on a friendly, inclusive work environment where your ideas and growth are encouraged. You will have the fulfillment of making a tangible difference in a child’s life and contributing to a more inclusive society every day.
Assistant Psychologist - Learning Support Assistant
Posted today
Job Viewed
Job Description
About Insighte
Insighte is a leading neurodiversity-affirming and child-rights driven organization dedicated to fostering inclusion for children with developmental differences. We provide support services such as Shadow Teachers, Special Educators, Homecare therapy, and counselling, ensuring that every child can thrive in their natural environments (school, home, and community) with dignity and support.
Role Summary
We are seeking a Learning Support Assistant to work closely with children with Autism, ADHD, learning disabilities, and other developmental needs in mainstream school settings. In this role, you will serve as a one-on-one educational facilitator for a child, helping them achieve academic, behavioural, and social goals in an inclusive classroom. After approximately six months of successful school-based support, you will also have the opportunity to take on Homecare therapy assignments, providing individualized support to children at home. Insighte provides comprehensive in-house training (including the TEACCH approach and other neurodiversity-affirming methods) to prepare you for both school and home environments, ensuring you are fully equipped before transitioning into any Homecare role.
Key Responsibilities
• In-Class Support: Work as a shadow teacher within a classroom, facilitating the child’s inclusion by adapting lessons and activities to their needs and assisting with attention, communication, and social interaction.
• ome Environment Support: Following the initial period, deliver one-on-one therapeutic or educational sessions in a child’s home environment, reinforcing learning and behavioural strategies in daily routines (with full training provided beforehand).
• Goa Implementation: Collaborate with special educators or Mentors to implement individualized education plans (IEPs) or learning goals for the child, focusing on academic progress, behaviour modification, and social skills development.
• P ogress Monitoring: Track the child’s improvements and challenges. Maintain daily notes and prepare monthly progress reports for parents and the Insighte team, highlighting milestones and areas needing adjustment.
• Par nt & Teacher Collaboration: Communicate regularly and professionally with parents, teachers, and the Insighte team to ensure consistency in strategies across school and home. Provide guidance to parents on how to support the child’s development at home.
• Inc usive Advocacy: Uphold a child-rights based approach in all interactions, advocating for the child’s needs and inclusion. Help reintegrate the child into mainstream activities by bridging learning or social gaps.
• Pro essional Development: Attend all required in-house training sessions, workshops, and supervision meetings. Continuously update your skills and apply feedback to improve the child’s support plan.
Qualifications
• Edu ational Background: Master’s degree in Psychology/ Social work or related field. Additional certification or diploma in Special Education is highly valued.
• Exp rience: Prior experience or internships working with children (especially those with special needs) is preferred. Understanding of inclusive education practices is a plus.
• S ills: Excellent communication skills (fluency in English is required; proficiency in Hindi/Kannada is a plus). Creativity in approach, patience, and the ability to engage children in learning. Strong observational and reporting skills to document progress.
• M ndset: Passionate about inclusion and child development. A self-starter who is proactive, eager to learn, and adaptable in challenging situations. Empathy, positivity, and professionalism are essential.
• O her Requirements: Ability to commit to at least 1 year in the role to ensure continuity in the child’s progress. Punctuality and reliability in attending sessions (school hours and any scheduled home sessions). Willingness to travel within the city for home assignments if required.
Training & Career Development
At Insighte, you will undergo robust in-house training when you join, equipping you with techniques like the TEACCH method and neurodiversity-affirming practices to confidently support children with special needs. You’ll receive ongoing supervision and mentoring throughout the year to refine your skills. Before taking on any Homecare assignment, you will be provided specialized training and orientation to ensure you can effectively transition to the home environment. This role is designed with growth in mind – as you gain experience, you expand your impact from the school into the home, broadening your expertise in inclusive education and therapy.
Compensation & Benefits
• Remuner tion: Starting salary is in the range of ₹20,000 – ₹5,000 per month during the initial school-based assignment. As you take on additional Homecare sessions alongside shadow teaching, your earning potential can increase up to ,000 per month, reflecting the added responsibilities and client engagements.
• Performan e-Based Growth: Insighte follows a client-based pay model where exceptional work and additional client sessions can boost your income. There is no fixed cap on growth – your dedication and the number of assignments you handle drive your earnings.
• Wor Schedule: This is a full-time role (typically Monday to Friday day shifts, following school timings for shadow support). Homecare sessions, if assigned, are scheduled in alignment with family needs, with consideration for a balanced workload.
• P ofessional Development: Access to regular training workshops, webinars, and courses conducted by Insighte to enhance your professional knowledge. Year-round supervision ensures you have guidance and support whenever needed.
• I clusive Culture: Be part of a young and energetic team that values each member’s insights. We pride ourselves on a friendly, inclusive work environment where your ideas and growth are encouraged. You will have the fulfillment of making a tangible difference in a child’s life and contributing to a more inclusive society every day.
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Learning & Od Support Administrator
Posted today
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This role involves supporting the Learning and Organizational Development team, managing customer interactions, and assisting with various administrative tasks
Performance will be measured based on the effectiveness of customer interactions and administrative support.
Excellent communication skills and attention to detail are required, along with experience with training or HR systems (learning management systems in particular) and comfort with using MS Outlook.
The job required direct experience with learning management systems.
**Primary Location**: India | Pune
**Organization**: Stantec IN Business Unit
**Employee Status**: Regular
**Job Level**: Nonmanager
**Travel**: No
**Schedule**: Full time
**Job Posting**: 13/06/2025 07:06:31
**Req ID**: 1000906
Learning Support Specialist - ML&AI, Data Science and Data Engineering
Posted today
Job Viewed
Job Description
About Emeritus:
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
About the Role:
The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.
Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.
The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.
Roles and Responsibilities:
- Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
- Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
- Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
- Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
- Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
- Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges
Skills and Qualifications:
- 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
- Professional and/or academic experience in machine learning and artificial intelligence
- Proficiency in JavaScript, Python, and the use of GitHub
- Experience using data visualization tools (i.e. Tableau)
- Experience using Microsoft Azure
- Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
- Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
- Experience using Canvas or other related learning management system
Preferred Qualifications:
- Experience using Slack and Teams, as communication tools
- Experience working with support/service software or ticketing system
- Experience with using bug tracking and feedback tools
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In press:
Learning Support Specialist - ML&AI, Data Science and Data Engineering
Posted today
Job Viewed
Job Description
About Emeritus:
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
About the Role:
The Learning Support Specialist is a subject matter expert and largely impacts the student experience by guiding students through their learning journey.
Candidates must have industry experience, demonstrated knowledge of the course subject area, and strong interpersonal skills. This is a full-time, remote role.
The purpose of this position is to provide assistance and aid learners enrolled in programs within the fields of machine learning and AI, data engineering, data science, and data analytics. The successful candidate will have proven experience as a data engineer and/or data scientist. The candidate must have excellent time management skills and the desire to work in a fast-paced educational tech environment where supplementing the educational journey of learners is priority. We are looking for a professional who does not mind a busy schedule and wants to provide excellent internal and external customer service.
Roles and Responsibilities:
- Monitor and respond to all student inquiries via the learning management system and learner support software, using compassion and understanding for the student learning journey within 24 hours or less of submission
- Rely on industry knowledge to quickly and clearly guide students through complex assignments and questions
- Provide prompt feedback that includes pointed questions that will help guide students towards correct answers and allows them to build problem-solving skills
- Work with students who are both new to the subject matter, as well as those with experience or who are further along in their careers
- Suggest course improvements to assigned Program Delivery Manager (PDM) and Designer to ensure content is communicated clearly, accurately, and effectively in videos, assignments and collateral materials
- Communicate and collaborate with the Emeritus team on a regular basis to enhance course delivery and to solve unexpected course challenges
Skills and Qualifications:
- 5+ years of extensive work experience in the field of data engineering, data science, or data analytics
- Professional and/or academic experience in machine learning and artificial intelligence
- Proficiency in JavaScript, Python, and the use of GitHub
- Experience using data visualization tools (i.e. Tableau)
- Experience using Microsoft Azure
- Advanced academic background in mathematics, particularly statistics, calculus, and linear algebra
- Excellent verbal and written communication and interpersonal skills with an ability to listen effectively, respond appropriately, and maintain a mutual comfort level while working with a diverse student population
- Experience using Canvas or other related learning management system
Preferred Qualifications:
- Experience using Slack and Teams, as communication tools
- Experience working with support/service software or ticketing system
- Experience with using bug tracking and feedback tools
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In press: