1 Emergency Service Providers jobs in India
Senior Dispatcher - Emergency Services
570001 Mysore, Karnataka
₹60000 Annually
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Posted 20 days ago
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Job Description
Our client is seeking a highly responsible and adept Senior Dispatcher to manage critical operations for their emergency services in Mysuru, Karnataka, IN . This demanding role requires exceptional multitasking abilities, calm under pressure, and a commitment to public safety. You will be responsible for receiving emergency calls, assessing situations, dispatching appropriate resources (ambulances, fire services, police), and providing critical guidance to first responders en route. The ideal candidate will have prior experience in emergency dispatch or a related high-pressure communication environment, coupled with a strong understanding of geographical areas and response protocols. This is an on-site position requiring dedication to ensuring prompt and effective emergency response.
Responsibilities:
Responsibilities:
- Receive, prioritize, and respond to emergency calls promptly and efficiently using established protocols.
- Gather critical information from callers regarding the nature of the emergency, location, and condition of individuals involved.
- Dispatch appropriate emergency units and personnel based on the incident type and severity.
- Monitor the status and location of all dispatched units, providing necessary updates and instructions.
- Maintain clear and accurate communication logs and incident reports.
- Coordinate with other emergency services, agencies, and hospitals to ensure seamless response.
- Provide pre-arrival instructions and guidance to callers and victims when necessary.
- Operate complex radio communication systems and computer-aided dispatch (CAD) software.
- Ensure compliance with all departmental policies and procedures.
- Participate in ongoing training and performance evaluations to maintain high standards of service.
- High school diploma or equivalent required; additional certifications in emergency medical dispatch (EMD) or related fields are highly desirable.
- Minimum of 3-5 years of experience in emergency dispatch, 911 call-taking, or a similar high-volume communication center environment.
- Proficiency in operating radio communication equipment and CAD systems.
- Strong active listening skills and the ability to remain calm and focused in stressful situations.
- Excellent decision-making and problem-solving abilities under pressure.
- Clear and concise verbal communication skills.
- Good geographical knowledge of the Mysuru region and surrounding areas.
- Ability to multitask effectively and manage competing priorities.
- Basic understanding of first aid and emergency medical procedures is a plus.
- Willingness to work rotating shifts, including nights, weekends, and holidays.
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