3,167 Employee Engagement jobs in India

Job Title: Senior Business Analyst / Lead Business Analyst (Insurance Analytics)

Experience: 7–12 Years

Location: Bangalore / Hybrid, or Remote

About the Role:

We are seeking a highly experienced and innovative Business Analyst with a strong background in insurance analytics. This role focuses on leveraging data and AI to enhance customer experience, optimize agent performance, and refine distribution models. You will act as a subject matter expert, translating complex business challenges into analytical frameworks and partnering with data science and AI teams to deploy cutting-edge solutions. This position requires a blend of deep analytical skills, strong communication, and the ability to drive innovation within the insurance sector.

Key Responsibilities:

• Serve as Subject Matter Expert (SME) in insurance analytics, with a focus on customer experience, agent performance, and distribution models.
• Translate complex business challenges into analytical frameworks using statistics, forecasting, and advanced analytics.
• Partner with data scientists and AI teams to design and deploy AI-powered solutions in pricing, underwriting, distribution, and customer engagement.
• Conduct customer behavior analysis to recommend strategies for growth and retention.
• Develop actionable insights, predictive models, and incentive frameworks to optimize distribution performance.
• Drive innovation initiatives, identifying opportunities to apply AI and emerging technologies in insurance.
• Present insights through clear storytelling and executive-ready communication to influence decisions.

Must-Have Skills :

• 7–12 years of experience in business analysis, analytics, or strategy roles within the insurance industry.
• Proven expertise in customer persistency, agent/distribution analytics, digital sales, and agent productivity measurement.
• Strong foundation in mathematics, statistics, probability, and modeling.
• Proficiency in SQL, Excel, and Python/R.
• Exposure to AI/ML concepts (predictive modeling, NLP, recommendation systems) or a strong interest in AI-driven innovation.
• Excellent stakeholder management and the ability to bridge business and technical teams effectively.
• Strong communication and storytelling skills to translate complex analytics into clear business impact.

Nice-to-Have Skills:

• Experience working with insurance policyholder data, claims, and persistency models.
• Experience in ideating solutions and working out proof-of-concept / pilot projects.
• Familiarity with regulatory requirements and compliance considerations in insurance.
• Ability to thrive in a fast-paced, innovation-driven environment.

The Role

As an Engagement Lead, you will play a crucial role in managing client relationships, leading project teams, and ensuring the successful delivery of consulting engagements. You will work closely with clients to understand their needs, develop actionable solutions, and drive value through innovative approaches. This role offers an opportunity to grow into an Engagement Manager position, with a focus on leadership, problem-solving, and business development.

Key Responsibilities

1. Project Management:

• Manage the entire project lifecycle, ensuring projects are delivered on time and within budget.

• Plan, schedule, and allocate resources effectively.

• Mitigate project risks and address challenges promptly.

2. Team Leadership & Development:

• Lead, coach, and mentor a team of Associates and Business Analysts.

• Foster a collaborative and inclusive team culture.

• Provide regular feedback and conduct performance appraisals.

3. Client Relationship Management:

• Build and maintain strong client relationships.

• Understand client needs and deliver tailored solutions.

• Identify opportunities for business development and revenue growth.

4. Communication Skills:

• Effectively convey ideas and findings to clients and team members.

• Adapt communication style to suit different audiences.

5. Business Development and Revenue Growth:

• Identify new business opportunities and grow existing client relationships.

• Contribute to the firm's revenue growth through successful engagements.

6. Revenue Retention and Client Satisfaction:

• Ensure high client satisfaction, leading to repeat engagements and long-term relationships.

7. Cross-Team Collaboration:

• Work effectively with diverse teams to achieve common goals.

• Adapt to changing requirements and dynamic work environments.

Qualifications

• 5+ years of proven experience in project management, client relationship management, and team leadership.

• Strong problem-solving skills and the ability to deliver innovative solutions.

• Excellent communication and interpersonal skills.

• Commitment to integrity, professionalism, and inclusivity.

• Experience in business development and revenue growth is a plus.

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Location : India

Function : Engagement

Reports To : Regional Vice President

Position available from : Immediate

Role Overview

As an Engagement Manager at NIIT, you will support senior account leadership in the growth of learning service sales to our clients. Working under the guidance of an Engagement Director, you will be responsible for the day-to-day management of client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results. This role is ideal for a highly organized, client-focused individual with strong communication skills and a desire to grow in the professional learning services industry.

Key Responsibilities

• Support the Engagement Director in managing key client accounts across regions.
• Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
• Create sales materials and tailored client presentations to support upsell or renewal opportunities.
• Lead and co-ordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
• Lead and coordinate QBR preparation and presentation and other related governance activities
• Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
• Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
• Collaborate with service line leaders on how to align internal solutions to unmet client needs
• Respond to routine client queries and escalate issues where needed.
• Contribute to preparation of business reviews, presentations, and reports.
• Track account metrics including SLA performance, client satisfaction, and operational KPIs.
• Support opportunity tracking and contribute to renewal preparation and upsell coordination.
• Ensure internal systems and documentation are up to date and accurate.
• Stay current on learning industry trends and client-specific developments.

Skills and Competencies

• Relationship development with client stakeholders and key figures within NIIT
• Presentation and pitching skills to create a strong impression on NIIT capabilities
• Clear and professional communication in both verbal and written formats.
• Strong organizational and time-management abilities.
• Analytical mindset with comfort working with data and reporting tools.
• Commercial decision making on which opportunities will provide NIIT and clients with mutually beneficial outcomes.
• Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
• Team-oriented with a service delivery mindset.
• Detail-oriented with a proactive approach to managing client needs.
• Ability to work under direction but also take initiative on smaller tasks and projects.
• High level of professionalism in external-facing communications.
• Adaptable and comfortable working in a fast-paced, global environment.

Knowledge

• Basic understanding of learning & development concepts and corporate training models.
• Familiarity with managed learning services and learning platforms such as LMS or LXP is an advantage.
• Understanding of account management processes in a services environment.
• Awareness of client service and stakeholder communication best practices.
• Some exposure to project management or customer success tools is preferred.

Experience

• 4–8 years in account coordination, client services, project management, or operations roles.
• Experience working in or with professional services, learning, or talent development sectors.
• Demonstrated ability to support client relationships and manage operational details.
• Exposure to multi-stakeholder environments and experience handling multiple priorities.
• Experience supporting reporting, governance, or performance tracking processes.

Equal Opportunity Statement

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Role: HR Engagement Manager

Certification Required:

Bachelor's degree

12-15 years of experience in HR engagement role

Span of Control:

Collaboration with team size of 2000+ account

Shift Timings: 24*7

Job Description

1) Design and implement comprehensive strategies and programs to boost employee engagement, satisfaction, and morale

2) To have regular skip level meets with teams & Observations to be shared with senior stakeholders. Keep MOM updated and shared.

3) Oversee and manage a performance appraisal system that drives high performance.

4) Monitor BQ progress across teams and assist with PIP initiations. Provide guidance to managers on performance issues and improvement plans.

5) Develop and implement programs to enhance employee engagement and retention. Connects with BHR for progress and Regular connects with attrition cases and attrition analysis.

6) Collaboration with Delivery, TAG & RMG to track progress on closing open positions, collaborate with Site Leader & Delivery to handle disciplinary proceedings.

7) During Senior delegates from client visit. To be in a position to showcase hiring strategy, Attrition, Diversity, Retention initiatives.

8) -Collaboration with TD team to bring in relevant interventions to improve mid-level leadership competencies.

Mandatory Skill Sets

1) Essential for building and maintaining strong, trust-based relationships with clients and internal stakeholders.

2) Involves understanding client needs, identifying opportunities, and aligning internal resources to achieve client goals.

3) The capacity to address issues, manage risks, and find effective solutions to client and project challenges.

4) Excellent verbal and written communication skills

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role & Responsibilities:

Create innovative Business solutions for new pursuits in BFSI (BCM & Insurance)

Responsible for responding to RFIs, RFPs & RFQs

Support existing engagements by providing solutions with value adds and differentiators

Support existing engagements on renewals

Perform due diligence and provide report out

Streamlined and reengineered processes for business Optimization in Banking and Insurance

Analyze commercial proposition for competitiveness

Fair understanding of competition on capability and pricing

Support and guide the solution team across geographies globally

Attend orals and client meeting to present the solutions

Lead Generation/Demand creation & go-to-market strategy to create pipeline

Perform deal qualification & Win/loss analysis

Maintain repository of capability, pursuits, Go/No-go, SFR, win/loss analysis

Preferred candidate profile :

Competencies:

- Strong Banking & Insurance domain knowledge

- 5 to10 years of experience as solution lead in any leading MNCs and overall experience of ~10-15 years as per company requirement for each grade

- Experience in leading large pursuits in Banking & Insurance

- Ability to develop proactive pitches & GTM for BFSI clients

- Interact with analyst firms (like Everest & Gartner) to discuss RFI which decides market ratings

- Experience in providing solutions irrespective of geographies

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Job Title: Employee Engagement & Performance Appraisal Specialist

Location: OMR, Perungudi, Chennai

Company: Xerago

About Xerago

Xerago is a leading digital transformation and marketing services company, helping organizations deliver consistent and personalized customer experiences across digital touchpoints. At Xerago, we believe that our people are our greatest strength, and we are committed to building a positive, engaging, and performance-driven workplace.

Job Summary

We are looking for a passionate and proactive Employee Engagement & Performance Appraisal Specialist to join our HR team. This role will be responsible for designing, implementing, and managing programs that drive employee engagement, foster a high-performance culture, and support employee development through structured appraisal processes.

Key ResponsibilitiesEmployee Engagement

• Design and execute employee engagement strategies and initiatives to improve employee morale, satisfaction, and retention.
• Plan and organize employee events, team-building activities, and culture-building initiatives.
• Conduct regular employee feedback surveys and pulse checks; analyze results and drive action plans.
• Partner with leadership and managers to embed engagement practices into daily operations.
• Champion internal communication efforts to strengthen transparency and alignment.

Performance Appraisal

• Manage the end-to-end performance appraisal process, including goal setting, mid-year reviews, and annual evaluations.
• Train and support managers in conducting fair and constructive performance discussions.
• Work with department heads to define KPIs and performance metrics aligned with business goals.
• Analyze performance data to identify trends, development needs, and high-potential talent.
• Ensure timely documentation, evaluation, and communication of appraisal outcomes.

Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in employee engagement and performance management (HR generalist experience is a plus).
• Strong understanding of performance appraisal systems and employee engagement strategies.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle sensitive situations with confidentiality and professionalism.
• Proficiency in HR tools, survey platforms, and MS Office Suite.

Job Type: Full-time

Work Location: In person

Nature of work Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works c

Nature of work
Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.
Role definition:
Business

• Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)

• Positioning Newgen's Product and/or services to the customers.

• Identify continuous growth opportunities for new business as per account expansion target.

• Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.

• Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.

• Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.

• Build proposals for the new opportunities and involve CRM / Business Head, as needed.

• Create, review and periodic update of all opportunities at

• Follow the OEA process and guidelines.

• Build relationship with Key Decision Makers as well as Users.
Customer Satisfaction

• Manage customer satisfaction and ensure high customer satisfaction.

• Ensure for every delivery Client Sign-Off and acceptance are in place

• Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)
Customer Retention

• Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.
Implementation

• Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.

• Lead or step in as a System Analyst, whenever required.

• Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.
Collection

• Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline.
Qualification and Experience

• MBA and/ or engineering from a premier institute.

• 6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.
Skill Set Required

• Knowledge of system integration issues

• Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices

• Strong customer orientation and ability to establish and maintain effective work relationships at all levels.

• Ability to gather and analyze data and draw logical conclusions.

• Thorough understanding of Project Management methodologies and tools.

• Good analytical capabilities and excellent time management skills.

• Excellent oral and written communication skills including presentation skills.

• Must be comfortable working with and cross-functional teams.

• Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target

• Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.

• Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.

About the team

The role is within the Custom Market Research (CMR), whose aim is to deliver market research solutions, comprising PMR (Primary Market Research) using RWD (Real World Data), analytics and other IQVIA solutions to generate relevant insights for clients with patients and HCPs. Our team:

• Uses Connected Intelligence to bring together IQVIA's unique strengths, providing clients with more holistic, agile, and relevant insight generation.
• Effectively combines different sources of data and using leading edge PMR techniques and capabilities to generate research, which is actionable, going beyond insight generation to show how to understand and influence prescriber and patient behaviour.

Role Summary

• People with 10+ years' experience in team and people management, client-facing roles, who can lead a team of 20-30 members, while delivering client ready deliverables
• Lead the delivery team of AH CMR in GDC for a key client in US to support their Pharma Franchise Commercial strategy team for various requirements of Market Intelligence
• Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues, and acting as the trusted advisor to clients on a project basis
• Will be responsible to manage team productivity and team performance, ensure quality control, manage team risks, and troubleshoot as needed
• Play a key role in coaching the team and supporting the developing of up-and-coming talent
• Full responsibility for quality overview and to ensure deliverables are client ready

Contribute to the development of client focused methodologies and logical story boarding for high quality solutions to client questions through (a)Use of domain knowledge, (b) rigorous secondary market research and (c) business analytical tools Author review and manage high quality white papers and reports. Undertake critical review of deliverables/reports developed by Associate Consultants and provides inputs from sense check, client focus and strategic perspectives Provide additional insights and interpretation of data to enable appropriate resolution of business questions and/ or issues Contribute to team development through trainings and mentoring Take independent responsibility for complex feasibilities projects / deliverables Develop marketing collaterals, white papers, thought leadership reports and new offerings aimed at increasing the visibility of and business for the team Proactively continues to develop advanced leadership/people management through participation in online webinars, newsletters, participation and delivery of knowledge sharing sessions. Develop growth path for individual contributors and mentor the team to deliver higher performance Identify and pursue potential newer areas of growth and expansion – newer stakeholders and new offerings

Responsibilities:

• Lead the delivery team of AH CMR in GDC for a key HQ client in US, deploying the right delivery resources
• Senior team lead to manage a dedicated team of 10 SC/Cs across for various requirements of Market Intelligence
• Coaching the AH CMR GDC junior team members
• Manage team productivity and team performance, ensure quality control, manage team risks and troubleshoot as needed
• Taking a leadership role in implementing AH CMR business vision and objectives, and support the development of the business
• Quality control and overview and to ensure deliverables are client ready

Must-have skills:

• Team management and team leadership skills
• Degree with an interest in Marketing/Market Research, communication, or life sciences
• Previous work experience of at least 10 years in client-facing roles in consultancy and market research. Preferential consideration will be given to candidates with experience in carrying out consulting and market research projects in the pharmaceutical area at an international/cross-country level
• Exceptional communication skills both at the written and oral level
• Excellent knowledge of English and of the main Microsoft Office tools (Word, Excel, PowerPoint)
• High skills of interpretation and analysis (quantitative, qualitative and integration of different sources of data assets) - This would include thinking through the client business issue, adding the right context to the request (therapy area, business issue etc.) and developing a tailored, innovative solution to address the clients' business objectives
• The preferred candidate will be creative, client/objective focused, open minded, autonomous and at the same time have great team spirit

Good to have skills:

• Preferential consideration will be given to candidates with experience in carrying out consulting projects in the pharmaceutical area
• Experience in designing/ developing analytics solutions – articulate client issue to a workable solution
• Experience in dashboard building.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more

Job description:

Looking for individuals based out of Gurgaon for one of Asia's most Premium Serviced office space provider - The Executive Centre.

Responsibilities:

• Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queries
• Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
• Responsible for managing the office unit & PABX system setup and requests for all clients
• Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
• Coordinates conference room bookings, refreshments for meetings and other special arrangements
• Handles all secretarial and administrative duties for clients, as requested
• Performs check in & check out process for all clients
• Conduct up-selling and cross-selling to maximize revenue
• Client satisfaction
• Meet and greet clients in professional and friendly manner
• Answer all incoming phone calls in a timely and professional manner (within 3 rings)
• Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
• Ensure all centre service standards are maintained at a premium level
• Proactively up-sell TEC services for more SIR, maximizing revenues and company profitability

Qualifications:

• Minimum qualification - Graduate.
• A minimum of two years customer service and administrative experience gained either in a Premium Hotel Front Desk/Club Floor environment
• Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
• Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
• Fluency in English and another mainstream local language, depending on location
• Good telephone manner and ability to perform secretarial tasks under deadlines
• Able to handle correspondences and inquiries
• Knowledge of Microsoft Word, Excel, & PowerPoint
• Able to work overtime occasionally

Interested Candidates can share their Updated CV on