0 Employee Engagement jobs in India

Role: HR Engagement Manager

Certification Required:

Bachelor's degree

12-15 years of experience in HR engagement role

Span of Control:

Collaboration with team size of 2000+ account

Shift Timings: 24*7

Job Description

1) Design and implement comprehensive strategies and programs to boost employee engagement, satisfaction, and morale

2) To have regular skip level meets with teams & Observations to be shared with senior stakeholders. Keep MOM updated and shared.

3) Oversee and manage a performance appraisal system that drives high performance.

4) Monitor BQ progress across teams and assist with PIP initiations. Provide guidance to managers on performance issues and improvement plans.

5) Develop and implement programs to enhance employee engagement and retention. Connects with BHR for progress and Regular connects with attrition cases and attrition analysis.

6) Collaboration with Delivery, TAG & RMG to track progress on closing open positions, collaborate with Site Leader & Delivery to handle disciplinary proceedings.

7) During Senior delegates from client visit. To be in a position to showcase hiring strategy, Attrition, Diversity, Retention initiatives.

8) -Collaboration with TD team to bring in relevant interventions to improve mid-level leadership competencies.

Mandatory Skill Sets

1) Essential for building and maintaining strong, trust-based relationships with clients and internal stakeholders.

2) Involves understanding client needs, identifying opportunities, and aligning internal resources to achieve client goals.

3) The capacity to address issues, manage risks, and find effective solutions to client and project challenges.

4) Excellent verbal and written communication skills

Experience : 12 years+

Purpose

Responsible for understanding the business, assisting in the prioritization of products and services. Developing engagement plan and assisting IT strategy in support of the overall business strategy.

Accountable for the success of the engagement, including all parameters – products, people, stakeholders, systems

Skills required

• The ability to act as a trusted advisor, go the extra mile to “delight the customer” by anticipating customer (both internal and external) needs and concerns; committed to delivering a consistently outstanding experience to customers (service requestor)
• The ability to quickly change one’s behavioral style or method of approach when necessary to achieve a goal, learn from previous experiences and adjust own working style as appropriate to the needs of the situation
• The ability to understand the business issues / requirements of stakeholders, seek information about their underlying needs, beyond those expressed, and facilitate delivery of solutions that meet these
• The ability to put forth one's views / thoughts in an impactful and confident manner; communicate transparently and credibly with all stakeholders in different situations to positively impact their actions and decisions
• The ability to drive, develop and motivate team members to enable achievement of individual and organization goals; visualize right things to do and what needs to be done right and incorporate the same for effective people management
• The ability to continuously enhance stakeholder and customer value / perception by improving the business / delivery process and project governance, harnessing resources for development and delivery, and collaborating with cross functional teams to enhance business relevance and delivery performance
• The ability to identify new opportunities with existing and new accounts / customers, pursue the opportunity by effectively engaging with the customer, articulating the value proposition of the offering / product and successfully converting the sale
• The ability to put oneself in customer's shoes; engage with the customers, effectively probe them to understand their specific needs, establish connect by integrating different perspectives and offer products / services to meet those needs
• The ability to drive business / account financials by setting / monitoring revenue targets, delivering projects as per plan and being able to ensure timely realization of project revenue
• The ability to understand and build sustainable business relationships with key accounts, customers, proposes new ways of structuring solutions and ensuring delivery excellence to ensure customer satisfaction/recall and business sustenance and increase wallet share and new opportunities

Responsibilities

Client Support & Relationship Management:

Assist the Account Manager in managing day-to-day interactions with clients

Respond promptly to client inquiries and escalate issues to the Account Manager as needed

Support in scheduling and preparing for client meetings, including agenda creation and follow-up notes

Opportunity Identification:

Research client accounts to identify potential upselling and cross-selling opportunities.

Monitor client needs and market trends to suggest relevant IT solutions or services

Assist in drafting proposals, presentations, and other client-facing documents

Engagement Coordination:

Assist in the coordination of IT service delivery by liaising between the client and internal delivery teams

Collect and communicate feedback from clients regarding ongoing projects or services

Operational Support:

Maintain and update opportunity pipeline in a timely manner – use of Kytes and related tools

Liaise with internal teams for any operational issues (e.g. offers, costing, proposals, etc.)

Coordinate logistics for client visits, events, and virtual meetings

Help organize internal and client-facing workshops or training sessions

Business development/engagement management experience in Engineering, R&D, PLM, CAD/M would be preferred

Have strong understanding of Indian FS ecosystem with prior experience of working with Banks and NBFC

Demonstrated capability to conduct diagnostic assessments and provide strategic recommendations in Retail & MSME Banking with the specific focus on Lending across areas such as :

• Business Strategy & Transformation
• Customer experience / Digital transformation .
• Product innovation, etc

Proven experience in Lending, especially with the focus on loan origination, customer relationship management and collections, with demonstrated capability to lead and execute large transformation programs including implementation of application and systems in this area.

Should have executed engagements in Agile with hands on experience in Jira or similar tool. Prior exposure to salesforce is a plus.

Demonstrated capability to drive projects and direct teams for their timely execution, and manage project timelines, deliverables, and team members to ensure high-quality outcomes.

Collaborate with client stakeholders including CXOs, business heads, and operations teams.

Help create POVs with latest trends in the market and development in FS ecosystem and technology

Contribute to business development initiatives, RFPs, proposals, and thought leadership.

Collaborate with different internal and external stakeholders to execute projects, assignments etc.

Demonstrated experience in data analysis and reporting

Detailed knowledge of all Microsoft Office products, i.e. Word, Excel, Power Point, Visio etc.

Demonstrated strong problem-solving experience in Change and Transformation environment , along with experience in driving adoption of new technologies (e.g., loan origination systems, etc.).

Strong listening, problem solving, analytical skills and excellent communication skills (both spoken and written English)

Preferred candidates from Tier-1 colleges and B-Schools.

Excellent communication, organization, prioritization, and documentation skills

Must be a self-starter and a team player with prior experience in working in cross-functional teams.

Nature of work

Responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.

Role definition:

Business

• Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
• Positioning Newgen’s Product and/or services to the customers.
• Identify continuous growth opportunities for new business as per account expansion target.
• Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment.
• Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target.
• Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary.
• Build proposals for the new opportunities and involve CRM / Business Head, as needed.
• Create, review and periodic update of all opportunities at Salesforce.com.
• Follow the OEA process and guidelines.
• Build relationship with Key Decision Makers as well as Users.

Customer Satisfaction

• Manage customer satisfaction and ensure high customer satisfaction.
• Ensure for every delivery Client Sign-Off and acceptance are in place
• Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both)

Customer Retention

• Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition.

Implementation

• Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.
• Lead or step in as a System Analyst, whenever required.
• Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues.

Collection

• Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline.

Qualification and Experience

• MBA and/ or engineering from a premier institute.
• 6 to 12 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.

Skill Set Required

• Knowledge of system integration issues
• Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM/ BPM practices
• Strong customer orientation and ability to establish and maintain effective work relationships at all levels.
• Ability to gather and analyze data and draw logical conclusions.
• Thorough understanding of Project Management methodologies and tools.
• Good analytical capabilities and excellent time management skills.
• Excellent oral and written communication skills including presentation skills.
• Must be comfortable working with and cross-functional teams.
• Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target
• Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
• Strong customer Focus & Ability to establish and maintain effective work relationships at all levels.

Who are we?

Sigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world’s largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in data engineering, predictive analytics, artificial intelligence, and DataOps. Sigmoid has been recognized as one of the fastest growing technology companies in North America, 2021, by Financial Times, Inc. 5000, and Deloitte Technology Fast 500.

Offices : New York | Dallas | San Francisco | Lima | Bengaluru

The below role is for our Bengaluru office.

Why Join Sigmoid?

• Sigmoid provides the opportunity to push the boundaries of what is possible by seamlessly combining technical expertise and creativity to tackle intrinsically complex business problems and convert them into straight-forward data solutions.
• Despite being continuously challenged, you are not alone. You will be part of a fast-paced diverse environment as a member of a high-performing team that works together to energize and inspire each other by challenging the status quo’
• Vibrant inclusive culture of mutual respect and fun through both work and play

Roles and Responsibilities:

• Own & drive execution of the business-analytics roadmap by demonstrating techno-functional consulting & stakeholder management capabilities in collaboration with data science & engineering SMEs and teams
• Leading client workshops where broad vision and ambiguous business problems are articulated to be solved through data science and AI
• Define business problems concisely, consolidate the findings and hypothesize the proposed solution. Measure and articulate how solutions and results improve clients’ objectives
• Independently liaise with customers and convincingly present solutions in an unstructured and ever-changing client environment. Be able to independently question the customer, when required.
• Perform a role that involves a combination of hands-on contribution, customer engagement and team management.
• Contribute to organization building through training, mentoring, and developing repeatable analytic approaches

Mandated Profile:

• Business consulting experience; experience around FP&A, Zero Base Budgeting and other related finance themes
• Proven exceptional problem-solving analytical skills with an ability to blend creativity and logical thought to innovatively think through a problem and develop solutions
• Ability to develop and articulate strategic recommendations based on rigorous data analysis
• Should have developed new consulting business capabilities within target Industry verticals
• Experience in strategy and business/technology consulting roles conversant with process improvement, cost optimization, customer analytics and experience management, architecture assessments etc.
• Demonstrated sustained client relations management experience at a C-suite/ leadership or have operated at a senior management level in the industry role
• Demonstrated sustained client relations management experience at a C-suite/ leadership or have operated at a senior management level in the industry role

Desired Profile:

• Understanding of applications of statistical and machine learning algorithms
• Any hands-on experience with analytical tools

Job title: Employee Engagement

Job Location: Sanand, Gujarat

Shift Timing: 8:30 AM – 5:00 PM

Experience: Minimum 5 years of hands-on experience in employee engagement, PMS, and employee relations.

Job Responsibilities:

Employee Engagement:

• Design and execute employee engagement programs to enhance workforce morale and
• productivity, conduct regular feedback surveys and analyze results to drive engagement
• strategies,
• Organize team-building activities, events, and wellness programs & Act as a point of contact for
• employee suggestions and grievances, ensuring timely resolution.

Performance Management System (PMS):

• Implement and manage the organizations performance management system, Facilitate goal setting, performance reviews, and appraisal processes,
• Coordinate with department heads to ensure timely and accurate performance assessments
• Analyze performance data to support learning and development planning.

Employee Relations:

• Foster a positive work environment through transparent communication and fair practices
• Handle employee grievances and disciplinary issues in accordance with company policies and labor laws, conduct exit interviews and provide analysis to reduce attrition and improve workplace culture Ensure compliance with all HR policies and legal requirements.

Required Skills:

• Strong understanding of HR principles, labor laws, and best practices.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Proficiency in MS Office and HRIS tools.
• Analytical mindset with the ability to drive insights from engagement and performance data.

Education:

MBA in Human Resource

The Role

As an Engagement Lead, you will play a crucial role in managing client relationships, leading project teams, and ensuring the successful delivery of consulting engagements. You will work closely with clients to understand their needs, develop actionable solutions, and drive value through innovative approaches. This role offers an opportunity to grow into an Engagement Manager position, with a focus on leadership, problem-solving, and business development.

Key Responsibilities

1. Project Management:

• Manage the entire project lifecycle, ensuring projects are delivered on time and within budget.

• Plan, schedule, and allocate resources effectively.

• Mitigate project risks and address challenges promptly.

2. Team Leadership & Development:

• Lead, coach, and mentor a team of Associates and Business Analysts.

• Foster a collaborative and inclusive team culture.

• Provide regular feedback and conduct performance appraisals.

3. Client Relationship Management:

• Build and maintain strong client relationships.

• Understand client needs and deliver tailored solutions.

• Identify opportunities for business development and revenue growth.

4. Communication Skills:

• Effectively convey ideas and findings to clients and team members.

• Adapt communication style to suit different audiences.

5. Business Development and Revenue Growth:

• Identify new business opportunities and grow existing client relationships.

• Contribute to the firm's revenue growth through successful engagements.

6. Revenue Retention and Client Satisfaction:

• Ensure high client satisfaction, leading to repeat engagements and long-term relationships.

7. Cross-Team Collaboration:

• Work effectively with diverse teams to achieve common goals.

• Adapt to changing requirements and dynamic work environments.

Qualifications

• 5+ years of proven experience in project management, client relationship management, and team leadership.

• Strong problem-solving skills and the ability to deliver innovative solutions.

• Excellent communication and interpersonal skills.

• Commitment to integrity, professionalism, and inclusivity.

• Experience in business development and revenue growth is a plus.

Job Title: Employee Engagement & Performance Appraisal Specialist

Location: OMR, Perungudi, Chennai

Company: Xerago

About Xerago

Xerago is a leading digital transformation and marketing services company, helping organizations deliver consistent and personalized customer experiences across digital touchpoints. At Xerago, we believe that our people are our greatest strength, and we are committed to building a positive, engaging, and performance-driven workplace.

Job Summary

We are looking for a passionate and proactive Employee Engagement & Performance Appraisal Specialist to join our HR team. This role will be responsible for designing, implementing, and managing programs that drive employee engagement, foster a high-performance culture, and support employee development through structured appraisal processes.

Key ResponsibilitiesEmployee Engagement

• Design and execute employee engagement strategies and initiatives to improve employee morale, satisfaction, and retention.
• Plan and organize employee events, team-building activities, and culture-building initiatives.
• Conduct regular employee feedback surveys and pulse checks; analyze results and drive action plans.
• Partner with leadership and managers to embed engagement practices into daily operations.
• Champion internal communication efforts to strengthen transparency and alignment.

Performance Appraisal

• Manage the end-to-end performance appraisal process, including goal setting, mid-year reviews, and annual evaluations.
• Train and support managers in conducting fair and constructive performance discussions.
• Work with department heads to define KPIs and performance metrics aligned with business goals.
• Analyze performance data to identify trends, development needs, and high-potential talent.
• Ensure timely documentation, evaluation, and communication of appraisal outcomes.

Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in employee engagement and performance management (HR generalist experience is a plus).
• Strong understanding of performance appraisal systems and employee engagement strategies.
• Excellent communication, interpersonal, and organizational skills.
• Ability to handle sensitive situations with confidentiality and professionalism.
• Proficiency in HR tools, survey platforms, and MS Office Suite.

Job Type: Full-time

Work Location: In person