2,293 Employee Relations Manager jobs in India
Guest Relations Manager
Posted 1 day ago
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**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Goa, Vagator Beach Road, Goa, India, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Staff Relations Manager
Posted 2 days ago
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**Location: Hyderabad, India**
At Amgen, every challenge is an opportunity. And every opportunity brings the potential to change lives. Our shared mission-to serve patients-has driven our status as one of the world's preeminent biotechnology companies, reaching over 10 million patients worldwide. Leverage your high-level expertise to lead and forge partnerships that advance the biotechnical and biopharmaceutical science that can turn the tide of serious, life-interrupting illnesses. We are now hiring a Staff Relations Manager in India to provide staff relations support for Amgen India.
**Live**
**What you will do**
Let's do this. Let's change the world. The Staff Relations Manager will report to the Senior Manager Staff Relations. In this vital role you will partner closely with Senior Manager Staff Relations, managers, Compliance, and team members in HR to protect Amgen values, investigate suspected violations of HR policy, and provide practical advice and direction on misconduct, counseling, terminations, and performance management.
**Key Responsibilities Include:**
+ Independently conduct internal HR investigations, determine findings, and prepare all required documentation.
+ Identify relevant investigation issues, potential evidence, and investigative actions.
+ Plan, schedule and conduct effective interviews of complainants, subjects, and witnesses.
+ Analyze information collected during investigation and reach timely and well-reasoned conclusions.
+ Effectively assess witness credibility
+ Create professional, well-drafted investigation records, including investigation plans and summaries.
+ Report investigation findings to HR colleagues, legal partners, and business leaders in a clear, concise manner.
+ Create and maintain relations with key partners.
+ Develop and recommend solutions to managers on a variety of staff relations issues including managing poor performance, documenting, and implementing disciplinary action, and managing conflict.
+ Participate as needed in corrective counseling and termination conversations with staff and managers.
+ Maintain positive work environment by responding to staff members' concerns, proactively addressing issues, and advising management team regarding standard processes.
+ Document all cases and issues in tracking systems in a timely manner. Provide regular updates to site leadership and Staff Relations leadership.
**Win**
**What we expect from you.**
**Qualifications:**
**Functional Must-Have Skills**
+ Previous experience conducting HR investigations
+ Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines within scope of duties
+ In-depth knowledge of national and state laws governing employment and labor
+ Ability to maintain and report on confidential information in an appropriate manner
+ Ability to conduct research and present findings in an organized manner
+ Ability to deliver trainings on behavioural/soft skills topics.
**Functional Good-to-Have Skills**
+ Awareness of emerging HR compliance issues, internally and externally, and the implications to the company
**Soft skills**
+ Highly Preferred: Excellent communication: written/oral/listening, with fluency (written and verbal) in English
+ Ability to exercise independent judgment and establish and maintain working relationships with a variety of individuals and groups
+ Ability to maneuver conflicting priorities and prioritize time
+ Manage heavy workload and complete tasks in a timely manner, balancing high quality and efficiency
+ Ability to manage difficult conversations and interactions
+ Customer service/client orientation
**Basic Qualifications**
+ Masters in business administration, employment law, Human Resources, or a related field; advanced degree preferred.
+ 8+ years of experience in Staff / Employee Relations or Workplace Investigation roles
**Thrive**
**What you can expect from us.**
As we work to develop treatments that take care of others, we also work to care for our teammates' professional and personal growth and well-being. We offer competitive annual base salary, and a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.
Public Relations Manager
Posted 2 days ago
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Title: Manager Public Relations
Reports: CMO
Broader Role / Responsibilities
Develop a marketing communications plan including strategy, goals, budget and tactics
Develop media relations strategy, seeking high-level placements in print, broadcast and online media
oordinate all public relations activities
irect social media team to engage audiences across traditional and new media
everage existing media relationships and cultivate new contacts within business and industry media
anage media inquiries and interview requests
reate content for press releases, byline articles and keynote presentations
onitor, analyze and communicate PR results on a quarterly basis
valuate opportunities for partnerships, sponsorships and advertising on an on-going basis.
uild relationships with thought leaders to grow industry awareness
aintain a keen understanding of industry trends affecting clients and make appropriate
recommendations regarding communication strategy surrounding them.
Requirements:
roven working experience in public relations required
roven track record designing and executing successful public relations campaigns at both a local and
national level
trong relationships with both local and national business and industry media outlets
xceptional writing and editing skills
olid experience with social media including blogs, Facebook, Twitter, etc.
vent planning experience
A/MA degree in Marketing, Advertising, Communications or a related discipline
Location- Lower Parel, Mumbai
Working days- Monday to Friday + Last Saturday Working (WFO)
Public Relations Manager
Posted 2 days ago
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Job Description
Job Description:
We are seeking a passionate and experienced Public Relations Manager – Fashion to lead communications and media strategy for fashion and lifestyle clients. The ideal candidate will have a strong network within the fashion media landscape and a deep understanding of the fashion industry's trends, tone, and audience. This role involves spearheading high-impact campaigns that elevate our clients’ presence across editorial, influencer, and digital platforms.
Key Responsibilities:
● Fashion Media Relations & Thought Leadership: Build and maintain relationships with fashion editors, stylists, influencers, and journalists; pitch trend-relevant stories; secure impactful media placements in fashion and lifestyle publications.
● PR Strategy: Design and lead integrated PR campaigns that reflect each brand’s aesthetic, positioning, and seasonal focus (e.g., launches, shows, collaborations).
● Event PR & Brand Showcases: Manage press previews, fashion events, pop-ups, and brand activations; ensure strong media turnout and post-event coverage.
● Crisis Communication: Handle sensitive brand issues such as product recalls, backlash, or influencer controversies with timely and strategic messaging.
● Content & Messaging: Craft compelling press releases, lookbooks, fashion bios, and seasonal trend pitches tailored for media.
● Stakeholder Engagement: Act as a liaison between clients, designers, influencers, stylists, and fashion journalists.
● Executive Communications: Support fashion founders and brand leaders with media training, key message development, and interviews.
● Team Leadership: Guide a team of fashion PR executives, encouraging creativity, strong execution, and industry insight.
● Performance Metrics & Reporting: Measure campaign effectiveness through media impressions, sentiment analysis, and ROI.
● Budget Oversight: Oversee campaign budgets while maximizing visibility within fashion media and events.
● Brand & Reputation Management: Position clients as trendsetters through storytelling, collaborations, and strategic brand alignment.
Qualifications:
- 5+ years of public relations experience, with at least 2 years focused on the fashion, beauty, or lifestyle sector.
- Strong media relationships with fashion publications.
- Proven success in leading PR for fashion events, product launches, and influencer campaigns.
- Excellent storytelling, writing, and visual communication skills.
- Deep understanding of fashion trends, consumer behavior, and brand building.
- Confidence in high-pressure environments and client-facing interactions.
- Ability to juggle multiple brands and projects in a fast-paced, stylish setting.
Employee Relations Manager
Posted 2 days ago
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Job Description
AGS Health is more than a revenue cycle management company–we’re a strategic partner for growth. With expert services complemented by AI-enabled technologies and high-touch support, AGS Health is the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S. With expert insight into modern revenue cycle practices, the company pairs cutting- edge technology with college-educated, trained RCM experts to help clients optimize workflows, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle. AGS Health employs more than 11,000 team members globally and partners with more than 100 clients across a variety of care settings, specialties, and billing systems.
For more details, please visit
You can also visit us at
Job Title : Manager – Employee Relations
Role summary
- 7-12 years of experience in Employee Relations, with a proven trackrecord in grievance and conflict management.
- Strong knowledge of labor laws and statutory compliance, especially in relation to POSH.
- Experience working with multi-location teams in a service industry environment.
- Excellent interpersonal and communication skills, with the ability to influence and negotiate.
- Proactive approach with a passion for improving workplace culture and engagement.
- Ability to work in a fast-paced, dynamic environment and handle sensitive issues with confidentiality.
- Strong organizational and time management skills.
Responsibilities
Grievance Management
- Handle employee grievances with professionalism, ensuring quick and effective resolution.
- Set up mechanisms for employees to voice concerns and follow-up with appropriate measures
- Document and track grievances to identify trends and implement preventive actions.
Conflict Management
- Mediate conflicts between employees, teams, or between employees and management to ensure harmonious work relationships.
- Provide guidance on conflict resolution strategies and lead interventions to de-escalate conflicts.
- work with HR and department heads to mitigate workplace issues.
POSH Compliance (Prevention of Sexual Harassment at the Workplace)
- Ensure full compliance with POSH regulations and Handle complaints with confidentiality and sensitivity.
- Conduct regular POSH training and awareness programs for employees.
- Support and guide the Internal complaints Committee (ICC) in investigating and resolving POSH-related cases.
Stakeholder Management
- Work closely with Internal stakeholders, including HR, department heads, and legal teams to ensure alignment on employee relations policies and procedures.
- Liaise with external stakeholders, such as labor officials, legal representatives, and consultants, as required.
- Build strong relationships across all levels of the organization to effectively Support and advise leadership on ER matters.
Proactive Employee Engagement & Roadshows
- Organize and lead proactive roadshows and sessions to communicate the organization’s Do’s and Don’ts and promote a positive workplace culture.
- Educate employees on company policies, ethical standards, and workplace behavior expectations.
- Gather feedback from employees and work with the leadership team to implement improvements where necessary.
ER Strategy Development & Implementation
- Develop and implement an employee relations strategy that aligns with organizational goals.
- Conduct regular audits of ER practices and policies to ensure compliance with local laws and industry best practices.
- Monitor and analyze ER metrics to assess the overall health of the workforce and recommend improvements.
Academic and Professional background
- Bachelor’s or master’s degree in human resources, Business Administration, or a related field.
- If you are a dedicated ER professional looking to make an impact, we encourage you to apply and become part of our team!
Location
Hyderabad / Bangalore / Chennai / Jaipur
Full-time(on-Site)
Public Relations Manager
Posted 2 days ago
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Company Description
ONEDIGITAL is India's only full-service agency catering to architects, interior designers, and allied product brands. We provide a wide array of services including social media marketing, digital marketing, public relations, content curation, media coverages, speaker placement, aware nominations, website development, branding, and packaging. Our diverse team consists of architects, designers, marketing managers, PR professionals, and graphic visualizers. Visit us at for more information.
Role Description
This is a full-time on-site role for a Public Relations Manager located in Gurugram. The Public Relations Manager will be responsible for drafting and distributing press releases, managing media relations, developing and implementing strategic communications plans, and enhancing the overall public relations efforts of the agency. Daily tasks will include interacting with media, stakeholders, and public relations efforts to build and maintain a favorable public image for our clients.
Qualifications
- Experience with Press Releases and Media Relations
- Strong Communication and Public Relations skills
- Proficiency in developing and executing Strategic Communications
- Excellent written and verbal communication skills
- Ability to work collaboratively with diverse teams
- Bachelor's degree in Public Relations, Communications, Journalism, or related field
- Experience in the design, architecture, or luxury brand industry is a plus
NOTE
This is for New Delhi office at DLF Towers | Moti Nagar
Incase you are interested in Gurgaon / Mumbai, please mention the same on email.
Monday - Friday | Alt. Saturdays
9 30 - 6 30 PM
Customer Relations Manager
Posted 5 days ago
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Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
About the Role
Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
Responsibilities
- Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
- Managing Customer Lifecycle from sale to possession of the customer’s property.
- Enhance Customer Experience.
- Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
- Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
- Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
- Follow-up on submittals.
- Collections/ Payment Follow Ups with Customer.
- Drive post-sales activity.
- Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
- Address and manage escalated customer queries.
Key Performance Indicators
- Monitor and maximise customer lifetime value strategies.
- Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
- To contribute to the overall standardisation of data, formats and MIS.
- To conceptualize & identify opportunities to create and implement customer delight.
Qualifications
- Education: Graduate/ Post Graduate/ MBA.
- Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.
Required Skills
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in ERP/SAP systems.
Preferred Skills
- Experience in real estate industry.
- Knowledge of customer relationship management.
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Public Relations Manager
Posted 5 days ago
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Excellent Job Opportunity with a Leading Media Player
Experience in Public Relations handling OTT players
Years of Experience- 6-10 Years
Industry- Media, Advertising
Public Relations Manager
Posted 5 days ago
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Job Description
Manager
Reports To: Associate Director / Group Head / AVP
Top 5 things you will do in your role:
- Undertake consulting services for clients as directed by senior members.
- Responsible for managing day to day client activities, with or without direction from seniors.
- Assist in business development and provide inputs to new business gathering.
- Attend, participate and often run client meetings.
- Own media and influencer outreach while identifying and engaging with new journalists and possible influencers.
Top 5 Thing you need to have for this role:
- 4 to 6 years’ Experience with some experience leading a mandate while working with senior and junior colleagues in a constructive manner.
- Understanding of how agency services, products, offerings contribute to client retention and growth.
- Articulate and represent as well as conduct yourself in a professional manner.
- Able to guide and mentor junior colleagues.
- Respectful of and tactful with co-workers and clients while demonstrating a team and client-first approach.
Public Relations Manager
Posted 5 days ago
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ROLE SUMMARY
The Manager for PR & Content Strategy of Muthoot FinCorp Limited (MFL) is involved in managing the brand’s reputation and narrative through strategic public relations and compelling content. The role requires positioning the fintech division as a thought leader in the industry, ensuring alignment with organizational goals, and fostering trust among stakeholders
KEY RESPONSIBILITIES
Public Relations
- Develop and implement a PR strategy to build brand visibility and credibility in the fintech space.
- Forge and maintain relationships with media outlets, journalists, and industry influencers.
- Manage media queries, press releases, interviews, and event participation to ensure positive coverage.
- Carry out crisis communication plans and ensure timely, accurate responses to mitigate reputational risks
Content Development & Strategy
- Manage content strategies across digital and offline platforms to support marketing campaigns, product launches, and brand-building initiatives.
- Create high-quality, SEO-optimized content, including blogs, whitepapers, case studies, product FAQs, newsletters, and thought leadership articles.
- Collaborate with product and design teams to create user-friendly and engaging content for websites, apps, and marketing collateral
Reputation Management & Campaign Efforts
- Monitor brand sentiment through various media channels (Digital, Print/TV Media) and other tools
- Align PR and content efforts with integrated marketing campaigns to amplify reach and engagement
- Track and analyze PR and content performance metrics such as media coverage and audience engagement
KEY CHALLENGES
- Leveraging thoughtful and strategic communication approaches to maintain the director’s preference for limited media interactions while building a strong and credible brand presence
KEY DECISIONS TAKEN
- Provide signoffs on all external communications, including PR content and press releases, in consultation with compliance and legal team to ensure alignment with regulatory standards and brand integrity.
KEY INTERACTIONS
Internal Stakeholders
External Stakeholders
- CEO/CXOs
- CMO and Central Marketing Team
- Legal and Compliance
- Media Houses
- External agencies and Partners
KEY ROLE DIMENSIONS
- Team Size: Individual Contributor
EDUCATION / EXPERIENCE
Minimum Qualification:
Postgraduate in Journalism and Mass Communication or Postgraduate in English Literature
Nature of Experience:
- Min 10 years of experience in Public Relations, content strategy, or corporate communications, preferably in fintech, financial services, or a related industry.
- Proven track record of managing PR campaigns and developing high-quality content.
- Excellent communication skills with respect to stakeholder management vis-à-vis media houses, board of directors and agencies