9,892 Employee Services jobs in India

As an HR Services Manager here at Honeywell, you will play a crucial role in managing and delivering high-quality HR services to our organization. Specifically, you will be accountable for supporting the transition and ongoing management of the HRIS framework, data management, project management, reporting, and other related HR Services from Honeywell to the newly created organization. Your expertise in these areas will ensure accurate and efficient set up and processing of employee data and compliance with HR policies and legal requirements. Your role will be instrumental in ensuring a smooth transition and successful establishment of HR services for the Advanced Materials spin-off.
In this role, you will impact the organization in several ways. Your expertise in HR data management and reporting will provide valuable insights to facilitate data governance, system requirements and testing, data transfer with 3rd parties, and other activities. Additionally, your collaboration with cross-functional teams to streamline HR processes and improve efficiency will enhance the overall employee experience and HR administration process overall.
Key Responsibilities
· Facilitate the spin activities for Advanced Materials, including coordinating the setup of HR services processes and transition activities such HCM data management, project management, reporting, and other related HR services.
· Oversee Oracle HCM data and processes, HRIS data management, including data entry, maintenance, and integrity checks.
· Work with cross-functional teams to streamline HR processes and improve efficiency.
· Manage the planning, execution, and delivery of HR Services projects, and oversee HR operations, including employee data management, HR systems, and HR processes
· Collaborate with cross-functional teams and stakeholders to define project scope, objectives, and deliverables
· Communicate project updates and status to stakeholders and senior leadership
· Drive continuous improvement initiatives to enhance project management processes and practices
· Oversee HR Help team to ensure alignment on key efforts
· Ensure compliance with HR policies, procedures, and legal requirements
· Provide guidance and support to HR team members on HR service delivery
· Collaborate with cross functional teams to streamline HR processes and improve efficiency
· Manage employee data and records, ensuring accuracy and confidentiality
· Stay updated on HR trends and best practices to drive continuous improvement
YOU MUST HAVE
· 6+ years of experience in HR, with a focus on HR operations and service delivery
· Strong knowledge of HR policies, procedures, and best practices
· Experience in managing HR systems and data, with proficiency in HRIS software
· Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively
· Strong organizational and problem-solving skills, with attention to detail
WE VALUE
· Experience with HRIS systems, ADP or other payroll systems
· Customer-focused mindset and commitment to delivering high-quality HR services
· Ability to work in a fast-paced and dynamic environment, managing multiple priorities
· Strong analytical skills to analyze HR data and identify trends
· Experience in process improvement and driving operational excellence
· Bachelor's degree in Human Resources, Business Administration, or related field
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Analyst - HR Services

Human Resources Permanent contract Bangalore, India Reference 24000PBG Start date Immediately Publication date 2024/12/20

Responsibilities

Job and competencies description

1. Process involves support provided to a spectrum of Human Resource (HR) functions which are largely transaction in nature.

2. Engage in processing and reviewing of transaction as per the standard operating procedures and guidelines.

3. Support the manager in the management of workflow and reporting.

4. Responsible to Perform all Data Management activities with 100% quality is met for Critical Processes and 99% for Non-Critical Processes

5. Manage the HR Application tool with the employee database by making the necessary changes as applicable.

6. Widely work on HR Cruise tool with updating & Reports. Being part of QC team,

7. responsible for achieving the desired quality and show positive trend in quality."

8. should have good excel skills

Profile required

Experience: 0 to 2 Years

Job and competencies description

1. Process involves support provided to a spectrum of Human Resource (HR) functions which are largely transaction in nature.

2. Engage in processing and reviewing of transaction as per the standard operating procedures and guidelines.

3. Support the manager in the management of workflow and reporting.

4. Responsible to Perform all Data Management activities with 100% quality is met for Critical Processes and 99% for Non-Critical Processes

5. Manage the HR Application tool with the employee database by making the necessary changes as applicable.

6. Widely work on HR Cruise tool with updating & Reports. Being part of QC team,

7. responsible for achieving the desired quality and show positive trend in quality."

8. should have good excel skills

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Job Description

Role: HR Services Specialist
Location: Hyderabad Campus 2
Number of Openings: 5
Start Date: ASAP
Work Mode: Work From Home (WFH)
Daily Schedule: 9:00 AM 5:30 PM

About the Role

We are hiring HR Services Specialists on a contract basis for our Delivery Center in Hyderabad. In this role, you will support HR operations, focusing on onboarding, employee lifecycle management, and HR data administration . You'll also work closely with SuccessFactors (SF) and other HR systems to ensure smooth and efficient HR service delivery.

Key Responsibilities

• Handle HR transactional requests and inquiries, ensuring timely resolution within SLA .

• Manage employee onboarding and maintain accurate HR records in SAP, SuccessFactors, and other HR tools.

• Take ownership of HR data administration , including follow-ups and approvals where necessary.

• Adhere to desktop procedures and knowledge base (KB) guidelines for each transaction or query.

• Follow the Maker-Checker process and perform data quality monitoring to maintain high data accuracy.

• Ensure data privacy and confidentiality at all times in a highly sensitive HR environment.

Required Skills & Experience

• 4+ years of experience in HR Services / HR Operations .

• Hands-on experience with SAP SuccessFactors is mandatory .

• Strong experience in HR onboarding and managing employee lifecycle processes.

• Exceptional communication skills and ability to work in a fast-paced, data-sensitive environment.

• Immediate joiners preferred.

Additional Details

• Equipment: Supplier to provide a Microsoft-managed laptop enrolled in Azure VPN , running Windows 11 Pro/Enterprise .

• Assessment Sheet: Must be attached with the resume.

• Notice Period: Immediate joiners only.

• Manage the day-to-day administration of the companys total rewards programs (i.e. onboarding and off boarding employees), including compensation, benefits, and employee recognition initiatives.
• Maintain accurate and up-to-date employee records and data related to compensation, benefits enrollment, and employee recognition programs.
• Collaborate with external vendors and internal stakeholders to ensure benefit payments, deductions and contributions are processed timely and accurately.
• Responsible for data and pay inputs that will feed into Payroll and other downstream systems (internal and external). To include data corrections.
• Data error management and resolution between systems to ensure accurate outputs and processing. Provide clear and timely communication to end users and stakeholders.
• Partner with external service providers for outsourced health and welfare benefit administration and external enrollment support.
• Primary point-of-contact for all benefits and compensation inquiries and coordination with Total Rewards vendors and internal teams.
• Trouble shoot benefit claim and compensation issues
• Requests follow up and recertifications if needed
• Payroll coordination
• Work collaboratively with the COEs HRBP, Payroll and HR Operations teams.
• Continue to identify areas of improvement and implement standard work and process improvement for overall efficiency.
• Identify opportunities for process optimization and collaborate with key stakeholders to implement improvements, optimize workflows, and enhance the overall effectiveness across the Total Rewards landscape. To include system and process automation opportunities.
• Stay updated on relevant laws and regulations related to compensation and benefits, ensuring compliance.
• Accountable for managing LOA (Leave of Absence) processes for APAC region.

You will be successful in this role if you have:

• Error reporting and resolution experience: As a Total Rewards Coordinator, you will work with various systems and software to manage and administer total rewards programs. The ability to identify and report errors or discrepancies between systems is crucial. You should be able to troubleshoot and resolve issues efficiently, ensuring accurate data and smooth system operations.
• Problem-solving skills: When encountering errors or discrepancies, you should possess strong problem-solving skills. This involves analyzing the situation, identifying root causes, and implementing effective solutions to prevent recurrence.
• Attention to data integrity: Ensuring data integrity is essential when managing total rewards programs. You should have a keen eye for detail and be committed to maintaining accurate and consistent data across systems. Regularly perform data audits and implement data validation processes to minimize errors.
• Technical proficiency: Familiarity with HRIS systems, data management tools, and reporting software is crucial for error reporting and resolution. Proficiency in using these tools will enable you to effectively identify and address system errors or data inconsistencies.
• Communication and collaboration: When reporting errors between systems, clear and timely communication with relevant stakeholders is essential. You should be able to articulate the issue, its impact, and proposed solutions to technical teams, HR colleagues, and management. Collaborate with IT or system administrators to resolve errors promptly.
• Continuous improvement mindset: Strive for continuous improvement in system processes and data management. Identify opportunities for automation, streamlining workflows, and implementing error prevention measures. Keep up with technological advancements and industry best practices to enhance system efficiency and accuracy.

Preferred Qualifications:

• Bachelor s degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience of working within HR Shared Services as a HR Operations/administration or a similar role, with a focus on total rewards. role.
• Strong knowledge of Total Rewards systems, principles, practices, and regulations.
• Experience in knowledge management and case management systems
• Proficiency preferred in using HRIS systems (e.g., Oracle) for data management and reporting; SNOW.
• Experience working in Oracle, ADP (Global View) a plus
• Must be proficient in English

Skills Required
Oracle, ADP, Human Resources, Business Administration, Payroll

• Manage the day-to-day administration of the companys total rewards programs (i.e. onboarding and off boarding employees), including compensation, benefits, and employee recognition initiatives.
• Maintain accurate and up-to-date employee records and data related to compensation, benefits enrollment, and employee recognition programs.
• Collaborate with external vendors and internal stakeholders to ensure benefit payments, deductions and contributions are processed timely and accurately.
• Responsible for data and pay inputs that will feed into Payroll and other downstream systems (internal and external). To include data corrections.
• Data error management and resolution between systems to ensure accurate outputs and processing. Provide clear and timely communication to end users and stakeholders.
• Partner with external service providers for outsourced health and welfare benefit administration and external enrollment support.
• Primary point-of-contact for all benefits and compensation inquiries and coordination with Total Rewards vendors and internal teams.
• Trouble shoot benefit claim and compensation issues
• Requests follow up and recertifications if needed
• Payroll coordination
• Work collaboratively with the COEs HRBP, Payroll and HR Operations teams.
• Continue to identify areas of improvement and implement standard work and process improvement for overall efficiency.
• Identify opportunities for process optimization and collaborate with key stakeholders to implement improvements, optimize workflows, and enhance the overall effectiveness across the Total Rewards landscape. To include system and process automation opportunities.
• Stay updated on relevant laws and regulations related to compensation and benefits, ensuring compliance.
• Accountable for managing LOA (Leave of Absence) processes for APAC region.

You will be successful in this role if you have:

• Error reporting and resolution experience: As a Total Rewards Coordinator, you will work with various systems and software to manage and administer total rewards programs. The ability to identify and report errors or discrepancies between systems is crucial. You should be able to troubleshoot and resolve issues efficiently, ensuring accurate data and smooth system operations.
• Problem-solving skills: When encountering errors or discrepancies, you should possess strong problem-solving skills. This involves analyzing the situation, identifying root causes, and implementing effective solutions to prevent recurrence.
• Attention to data integrity: Ensuring data integrity is essential when managing total rewards programs. You should have a keen eye for detail and be committed to maintaining accurate and consistent data across systems. Regularly perform data audits and implement data validation processes to minimize errors.
• Technical proficiency: Familiarity with HRIS systems, data management tools, and reporting software is crucial for error reporting and resolution. Proficiency in using these tools will enable you to effectively identify and address system errors or data inconsistencies.
• Communication and collaboration: When reporting errors between systems, clear and timely communication with relevant stakeholders is essential. You should be able to articulate the issue, its impact, and proposed solutions to technical teams, HR colleagues, and management. Collaborate with IT or system administrators to resolve errors promptly.
• Continuous improvement mindset: Strive for continuous improvement in system processes and data management. Identify opportunities for automation, streamlining workflows, and implementing error prevention measures. Keep up with technological advancements and industry best practices to enhance system efficiency and accuracy.

Preferred Qualifications:

• Bachelor s degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience of working within HR Shared Services as a HR Operations/administration or a similar role, with a focus on total rewards. role.
• Strong knowledge of Total Rewards systems, principles, practices, and regulations.
• Experience in knowledge management and case management systems
• Proficiency preferred in using HRIS systems (e.g., Oracle) for data management and reporting; SNOW.
• Experience working in Oracle, ADP (Global View) a plus
• Must be proficient in English

Skills Required
Oracle, ADP, Human Resources, Business Administration, Payroll

• Manage the day-to-day administration of the companys total rewards programs (i.e. onboarding and off boarding employees), including compensation, benefits, and employee recognition initiatives.
• Maintain accurate and up-to-date employee records and data related to compensation, benefits enrollment, and employee recognition programs.
• Collaborate with external vendors and internal stakeholders to ensure benefit payments, deductions and contributions are processed timely and accurately.
• Responsible for data and pay inputs that will feed into Payroll and other downstream systems (internal and external). To include data corrections.
• Data error management and resolution between systems to ensure accurate outputs and processing. Provide clear and timely communication to end users and stakeholders.
• Partner with external service providers for outsourced health and welfare benefit administration and external enrollment support.
• Primary point-of-contact for all benefits and compensation inquiries and coordination with Total Rewards vendors and internal teams.
• Trouble shoot benefit claim and compensation issues
• Requests follow up and recertifications if needed
• Payroll coordination
• Work collaboratively with the COEs HRBP, Payroll and HR Operations teams.
• Continue to identify areas of improvement and implement standard work and process improvement for overall efficiency.
• Identify opportunities for process optimization and collaborate with key stakeholders to implement improvements, optimize workflows, and enhance the overall effectiveness across the Total Rewards landscape. To include system and process automation opportunities.
• Stay updated on relevant laws and regulations related to compensation and benefits, ensuring compliance.
• Accountable for managing LOA (Leave of Absence) processes for APAC region.

You will be successful in this role if you have:

• Error reporting and resolution experience: As a Total Rewards Coordinator, you will work with various systems and software to manage and administer total rewards programs. The ability to identify and report errors or discrepancies between systems is crucial. You should be able to troubleshoot and resolve issues efficiently, ensuring accurate data and smooth system operations.
• Problem-solving skills: When encountering errors or discrepancies, you should possess strong problem-solving skills. This involves analyzing the situation, identifying root causes, and implementing effective solutions to prevent recurrence.
• Attention to data integrity: Ensuring data integrity is essential when managing total rewards programs. You should have a keen eye for detail and be committed to maintaining accurate and consistent data across systems. Regularly perform data audits and implement data validation processes to minimize errors.
• Technical proficiency: Familiarity with HRIS systems, data management tools, and reporting software is crucial for error reporting and resolution. Proficiency in using these tools will enable you to effectively identify and address system errors or data inconsistencies.
• Communication and collaboration: When reporting errors between systems, clear and timely communication with relevant stakeholders is essential. You should be able to articulate the issue, its impact, and proposed solutions to technical teams, HR colleagues, and management. Collaborate with IT or system administrators to resolve errors promptly.
• Continuous improvement mindset: Strive for continuous improvement in system processes and data management. Identify opportunities for automation, streamlining workflows, and implementing error prevention measures. Keep up with technological advancements and industry best practices to enhance system efficiency and accuracy.

Preferred Qualifications:

• Bachelor s degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience of working within HR Shared Services as a HR Operations/administration or a similar role, with a focus on total rewards. role.
• Strong knowledge of Total Rewards systems, principles, practices, and regulations.
• Experience in knowledge management and case management systems
• Proficiency preferred in using HRIS systems (e.g., Oracle) for data management and reporting; SNOW.
• Experience working in Oracle, ADP (Global View) a plus
• Must be proficient in English

Skills Required
Oracle, ADP, Human Resources, Business Administration, Payroll

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Job Summary

The Director, Global HR Services (India) is responsible for leading and operationalizing Lowe's HR Contact Center (Associate Care Center – ACC), which provides HR support services to associates based in the United States via phone, online case submission and live chat. This role ensures the delivery of a seamless, efficient, and high-quality experience by overseeing the day-to-day operations of the Center and ensuring alignment with enterprise HR service standards.

The Director serves as the senior-most in-country leader for the Global HR Services function and is accountable for the effective delivery of HR services that support the U.S. retail business. With a focus on operational excellence and service optimization, this leader applies a data-driven approach to streamline processes, drive automation, and shift work to the most efficient service tiers.

In addition to the HR Contact Center, the Director acts as the local leader and liaison for other U.S.-facing HR functions operating in India, ensuring alignment, coordination, and effective execution across these functions.

This role partners closely with HR Operations and HR Centers of Expertise (COEs) to ensure service delivery meets or exceeds business expectations. The Director is also responsible for leading multi-site project initiatives and maintaining strong financial stewardship across supported departments.

As a people leader, the Director fosters a culture of accountability, continuous improvement, and associate engagement. They are expected to mentor and develop talent, enable team problem-solving, and remove obstacles to ensure the delivery of world-class HR services.

Key Responsibilities

• Oversee day-to-day management of the HR Contact Center to ensure consistent, high-quality HR support for U.S.-based associates. Maintain service levels and resolve inquiries efficiently while fostering a customer-focused service environment.
• Define and execute the strategic vision for HR Services in alignment with enterprise goals. Partner with HR Operations leadership, HR Centers of Expertise (COEs) and cross-functional teams to identify and implement best practices, process enhancements, and service innovations.
• Hire, lead, and develop a large team, including salaried managers and hourly associates. Guide employee onboarding, training, and engagement. Mentor team members and identify growth and development opportunities through collaboration with peer directors and U.S. functional leaders.
• Provide on-site leadership and support across core U.S.-facing HR functions, including Payroll, HR Systems, Talent Acquisition, and HR Quality, ensuring alignment with organizational goals and consistent execution of HR strategies.
• Drive the creation, maintenance, and testing of process documentation (e.g., SOPs, contact center scripts, work instructions). Ensure complete, accurate, and up-to-date documentation in partnership with HR operations and compliance teams.
• Manage budgets, headcount, and P&L for the HR Contact Center function. Monitor support ratios and resource utilization to optimize costs while ensuring service delivery remains effective and scalable.
• Ensure adherence to HR policies, SOX requirements, and applicable labor and payroll regulations. Conduct audits and mitigate operational risks through proactive controls and cross-functional collaboration.
• Serve as a strategic partner to internal stakeholders, including COEs, HR Business Partners, and offshore teams, to ensure alignment of services with business goals and successful execution of multi-site initiatives.
  
  

Education

• Bachelor's Degree
  
  

Required Minimum Qualifications

• 10+ Years Progressive HR experience, with at least 8 years in HR Shared Services or Contact Center leadership roles.
• 8+ Years Experience in people leadership role, managing both direct and indirect reports in a large-scale, matrixed environment
• 8+ Years managing HR service delivery for a U.S.-based or North American workforce.
• Proven experience in managing service level agreements (SLAs), key performance indicators (KPIs), and process governance in a shared services or captive center model.
• Demonstrated ability to manage multi-site operations, budgets, and complex organizational change initiatives.
• Experience working in a matrixed, cross-cultural environment, collaborating with senior stakeholders across countries and time zones.
• Strong communication skills, both verbal and written, with the ability to convey complex compliance topics to diverse audiences.
• Proven ability to identify and lead process improvement initiatives to enhance compliance, efficiency, and risk mitigation.
  
  

Lowe&aposs is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit

Skills Required
Process Improvement

• Provide courteous and efficient customer service through chat messages and online request forms
• Answer questions on Colgate s HR policies, programs and systems in a professional and efficient manner
• Ensure compliance with relevant data privacy and data protection policies and regulations
• Document all relevant notes on inquiries and resolution actions in case management system
• Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
• Research and follow up on open items as vital to resolve customer questions
• Raise requests appropriately where guidance or further clarification of policies and procedures is required
• Propose updates to content in the Knowledge Management system to help with future inquiry resolution
• Ensuring timely updation & enhancement of question bank
• Conducting Awareness captain for HR Services
• Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank

Vendor Management :

• Support in handling vendor agreements
• Purchase order creation in eBay / Ariba system
• Processing Invoice for final payment
• Contract renewal

Knowledge Management : Establish and maintain a centralized knowledge repository and documentation system.

You connect the dots -

Payroll Support:

• Collect and verify employee data, including hours worked, overtime, and pay components.
• Review timesheets, attendance records, and benefit deductions for accuracy.
• Tracking and capturing of exceptional inputs for payroll
• Ensure all data is complete and error-free before payroll processing.
• Handle employee benefits, enrollment and changes.
• Coordinate with benefit providers for accurate processing.

Personnel Administration:

• Ensure accurate and timely completion of personnel administration tasks, aligned with local processes and regulations.
• Handling Employee Central workflow & Sales Force case request to drive employee data update
• Handle local termination processes including signing contracts and paperwork, collecting company property, advising local vendors, coordinating with payroll, etc.
• Maintain and supervise employee records as well as ensuring proper storage and accessibility for authorized personnel.
• Handling Leave of absence process
• Creating and issuing different employee letters
• Assist in preparing required reports related to HR compliance.
• Provide documentary support for Audit purposes

You are a collaborator -

• Collaborate with leaders from different streams to align on knowledge management efforts with interpersonal goals.
• Share standard processes and lessons learned with other parts of the organization.

You are an innovator -

• Come up with the continuous improvement ideas for the BAU work to bring in new efficiency

What experience and knowledge will you bring

• 2-3 years of experience in HR operations and or Shared Services Center
• Bachelors degree in Business, Management, or a related field.
• 2 years of experience in Colgate operations (preferred)
• Experience with HR and/or shared services technology functionality (e.g., Case management, knowledge management, ESS/MSS, etc.)

What Skills will you bring

• Shown knowledge management expertise, including the development and management of knowledge repositories.
• Exceptional communication, interpersonal, and leadership skills.
• The capacity to identify problems, evaluate options, and implement effective solutions.
• Strong interpersonal and communication skills, with the ability to interact efficiently with employees at all.

What Leadership Competencies will you bring

• Ability to collaborate and partner efficiently with business and HR colleagues
• Ability to build and maintain strong relationships with key internal partners and key external constituents, including vendors
• Understanding of the business environment including global and local business strategy and strategy execution

What Functional Competencies will you bring

• Strong understanding of HR processes, regulations, and standard methodologies.
• Confirmed experience in implementing HR technology solutions and process automation tools.
• Analytical demeanor with the ability to analyze data and draw actionable insights.

Skills Required
Ariba, Payroll Management, Data Management, Customer Service, Analytics, Human Resources

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as a HR Services Leader and play a pivotal role in supporting our employees, HR groups, and company management - making a real difference in their work lives.
Your Future at Kyndryl
Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential - offering a wide range of professional and personal growth opportunities that you won't find anywhere else.
You'll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy.
Join forces with our amazing team of HR professionals, and together, we'll create a supportive and collaborative environment. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services.
As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes.
At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR services.
**Key Responsibilities:**
Supports specialized services for a regional area of responsibility and partners with the regional and country HR teams and COEs to facilitate service support and execution. Partners and collaborates with global leader and leadership teams to develop and deliver HR solutions that proactively support business strategy, results and employee engagement. Provides service support to HR on multiple global initiatives including leading executive services for the region, performance, restructuring, enablement support and basic reporting. Provides specialist advice based on best practice employed across multiple counties, to stakeholders. Drives a robust operating system across the global HR operating model to deliver proactive HR support to all stakeholders, in line with business objectives.
Key Responsibilities:
+ Oversees specialized services of your region, including effectiveness of HR service delivery processes and procedures and partnerships with regional and local teams. Collaborates and supports key specialty service areas, including executive services
+ Maintain common standards and operating procedures for your HR services area to ensure consistent delivery and adherence to SLAs and KPIs at a regional and global level
+ Adhere to compliance with company policies, SOPs and global procedures across service
+ Monitor, analyze, and report on service delivery metrics, identifying trends and opportunities for improvement to drive operational excellence
+ Drive transformation and service processes to efficiency, with ability transform processes in different ways
+ Foster a proactive approach to managing change, supporting the team in adapting to new processes, systems, and technologies in a fast-evolving environment
+ Partner with cross-functional teams to align HR services with business needs, promoting effective communication and collaboration to ensure the highest level of service delivery
+ Lead and participate in HR projects and initiatives as needed.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
-3-5 years of experience in a Human Resources function
-Case management experience
Leading service teams through transformation
-Proficient in service data insights, ServiceNow, Microsoft office such as Excel, Word and Power-point
-Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
-Good problem-solving and analytical skills, sensitive to data and detail orientated
Preferred Skills and Experience
-Bachelor's degree in Business/Human Resources
-Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.