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• engineering colleges, corporates, and individual trainees.
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HCLTech Hiring | Hyderabad | BackOffice Trainers & Training Developers

3 - 6 years

Salary :Not Disclosed

Location: Hyderabad

Time and Venue

22nd September - 24 September, 11.00 AM - 3.00 PM

HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana

Contact - Somina / Aman / Shivangi

US Shifts only

Job description

Essential Duties and Responsibilities (Backoffice Trainer)

The Back Office Trainer is responsible for designing, delivering, and evaluating training programs for back-office staff. This role ensures that employees are equipped with the necessary skills, knowledge, and tools to perform administrative, data management, and support functions efficiently and in compliance with company standards.

Essential Duties and Responsibilities (Training Developers Role)

The Training Developer is responsible for designing, developing, and implementing engaging training programs that enhance employee skills and support organizational goals. This role involves working closely with subject matter experts (SMEs), using instructional design methodologies, and leveraging technology to deliver impactful learning experiences.

Desired Skills & Qualifications:

• Excellent written and verbal communication skills.
• Must be a Graduate / Postgraduate.
• 3-6 years of experience as Trainer/Training Developer or relevant.
• Training Content Creations for Training Developer role would be a plus.

Interested candidates can walk-in directly.

Role: Corporate Training - Other

Industry Type: IT Services & Consulting

Department: Teaching & Training

Employment Type: Full Time, Permanent

Role Category: Corporate Training

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Back Office Trainer Training Training Developer Back Office Trainers

Training Analysis Training Needs Behavioral Training LMS Training And Development Learning And Development Training Modules Corporate Training Training Management Training Delivery

Walk-in Interview Details:

Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana

Timings: 11:00 AM - 3:00 PM

Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha

Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo

Note: Please do not carry any laptop, pen drive, or external storage devices.

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.

JOB FUNCTION AND RESPONSIBILITIES:

• Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor
• Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.)
• Work closely with the BU to improve the performance of the bottom quartile in terms of NPS scores
• Motivating the advisors to improve their service and voice quality and reiterating importance of NPS
• Design and run campaigns to improve the overall NPS for the process
• Proficient in identifying gaps in the skills set of the advisors and conduct refresher /remedial trainings on the top defect areas
• Arranging initiatives and/or campaigns with focus on voice and customer service quality

Maintaining & Preparing Daily trackers, reports and Weekly/monthly dashboard for reviews
- Participate in Calibrations and achieve the variance targets laid down by the departments
- Conducting Refresher training sessions for the advisors as per standard monthly targets

QUALIFICATION:

• Graduation is mandatory
• Relevant 2-5 years of auditing & coaching experience in a Contact Center environment
• Good in Excel and strong written and Verbal Communication and Presentation skills
• Proficient in designing training modules and delivering refresher/remediation trainings
• Strong knowledge on Communication Skills & experience in training people on pronunciation, Sound Corruption, MTI, Customer Service, Grammar etc.
• Tactful in handling difficult situations and ability to multitask
• Ability to work under pressure and meet stringent call monitoring targets/willingness to work 24/7 - needs to be comfortable with working in night shifts

Edubex is seeking an experienced leader with 12+ years of expertise to drive the growth of our Corporate & Professional Upskilling Division. This pivotal role involves designing strategy, managing key client relationships, leading high-performing teams, and overseeing the design and delivery of innovative training programs for corporates, professionals, and institutions.

Key Responsibilities

Develop and execute strategies to grow the professional upskilling business unit.

Drive business development efforts and establish strong partnerships with corporates, academic institutions, and industry bodies.

Oversee end-to-end execution of training programs, ensuring delivery excellence and client satisfaction.

Lead, mentor, and empower business development and operations teams.

Identify market trends and unlock new opportunities in the corporate training and upskilling space.

Collaborate with internal and external stakeholders to co-create industry-relevant training solutions.

Drive revenue growth through client acquisition, retention, and strategic alliances.

Monitor KPIs, budgets, and performance reporting for the division.

Represent Edubex at industry events, conferences, and professional forums.

Requirements

Minimum 12 years of experience in Business Development, Corporate Training, EdTech, or Professional Services.

Demonstrated track record of scaling business units and achieving measurable growth.

Strong strategic thinking, execution, and problem-solving abilities.

Excellent communication, negotiation, and presentation skills.

Established network with corporates, training institutions, and industry associations.

Proven leadership in managing large teams and cross-functional stakeholders.

Master's degree in Business Administration, Marketing, or related field preferred.

Interested candidates may share their updated resumes with the subject line "Application – Assistant Director – Corporate Training"* to: or call at *

Job Types: Full-time, Permanent

Pay: ₹100, ₹150,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• manager: 8 years (Required)

Language:

• English (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote

The role will lead and oversee the Corporate Excellence team taking care of training needs for the different corporate functions like Customer Service, HR etc. The core focus will be on working with stakeholders and the trainers to take care of performance related metrics training, job role related scheduled curriculum training and induction training. The role also demands superior analytics acumen to identify areas which require extra emphasis on training. The Senior Manager Corporate Excellence will also have to deliver and undertake training initiatives that promote people capabilities throughout the organization. The role will involve travelling to and provide training as per business requirement.

1. Lead the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set by the organization.
2. Plans and coordinates all onsite and virtual training activities of the Corporate staff (frontline to middle- management) to include resource, calendar and venue coordination, facilitator preparation, material preparation and/or other logistics related items. Ensures training records are maintained.
3. Designs and delivers training when required- both face to face and virtual training within time and budget constraints. Working with stakeholders and subject matter experts (SME's) to make the training more relevant to the business objective.
4. Monitors and evaluates training programs effectiveness, success, and outcome periodically.
5. Plan, conduct and oversee metrics focused on-the-job coaching and scheduled training to improve the performance of our Corporate teams.
6. Manages and oversees the learning management system (LMS) learning experience; analyze learner performance and engagement. Work with team to enact any needed improvements or changes needed.
7. Conducts effective induction and orientation sessions for Senior Management.
8. Communicates with key stakeholders to obtain knowledge and understanding of business needs and operations.
9. Other duties and responsibilities as determined by Head of Delhivery Academy.
10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions with Internal and External Stakeholders -This role will interact with both internal and external groups. Responsibilities are multi-faceted, working with Corporate Functional Heads, Academy Content Team, Tech & Data Teams, third party e-Learning Platform providers, National Skill Development Council etc.

Education & Work Experience -

1. MBA preferred (Basic Education level Bachelor's Degree)

2. Minimum 2 years of experience post MBA in Customer Service / Account Management Role

3. Experience and Certificates in Training domain preferred

Job Location - Goa

POSITION SUMMARY:  The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards.

JOB FUNCTION AND RESPONSIBILITIES:

QUALIFICATION:

• Jobs by Location
• Jobs by Industry

Position Overview

The Vice President - Corporate Training Business Leader will be responsible for spearheading the growth of NIIT's corporate training initiatives in China. This role requires a proactive, market-savvy professional with extensive experience in business development within the corporate training or IT training industry. The successful candidate will not only drive new business acquisition but also manage existing relationships with key customers. Reporting directly to China Business Head, this leader will build a strong local ecosystem of suppliers, trainers, and OEM partners to create a sustainable growth pipeline and achieve targeted revenue goals.

Key Responsibilities

Business Incubation & Growth:

• Develop and execute strategic plans to establish and grow the corporate training business in China.
• Identify new market opportunities and build robust pipelines to achieve an annual revenue productivity target from new accounts of at least USD 1mn in first year with gross margins upwards of 50% with a vision of scalable growth.
• Incubate this new business line and innovative training solutions that meet the evolving needs of corporate clients.

Customer Relationship Management:

• Manage and nurture relationships with select existing customers to sustain and expand revenue streams.
• Engage directly with corporate clients, conduct face-to-face meetings, and understand their training needs to tailor customized solutions.

Team Leadership & Management:

• Lead, mentor, and support a small team of 2-3 Business Development Managers.

Ecosystem & Partnership Development:

• Create and manage an ecosystem of suppliers and trainers to support the delivery of high-quality training programs.
• Establish OEM partnerships with both local and global players to enhance program offerings and market reach.

Market & Competitive Intelligence:

• Stay abreast of market trends, competitive landscape, and industry best practices in corporate and IT training.
• Utilize market insights to refine business strategies and drive product/service innovation.

Sales & Revenue Generation:

• Act as a go-getter sales professional, leveraging hands-on experience in market engagement and deal closure.
• Develop and implement robust sales strategies to maximize revenue opportunities within the China market.

Qualifications & Experience

Industry Experience:

• Minimum of 10 years of extensive business development experience, preferably in the corporate training or IT training industry.
• Proven track record of successfully driving revenue growth in the China & Southeast Asia markets.
• Prior exposure to China market is highly desirable.

Sales & Leadership Skills:

• Demonstrated ability as a proactive, results-oriented sales leader with a "feet on the ground" approach.
• Strong leadership, team management, and interpersonal skills.
• Ability to develop long-term relationships with corporate clients and strategic partners.

Communication & Language:

• Excellent command of English (both spoken and written) is required.
• Proficiency or exposure to Mandarin is highly preferred.

Strategic & Analytical Thinking:

• Strong analytical, problem-solving, and strategic planning skills.
• Ability to navigate complex market dynamics and make data-driven decisions.

About Us:

Elan German is a leading German language and cultural training provider offering:

• German Language Courses (A1 to B2)
  for individuals across all age groups
• Corporate Training
  in the German language and workplace culture for professionals and organisations
• School Board Support
  for HSC, SSC, ICSE, CBSE, and other school boards
• German Visa Assistance
  for students and working professionals

Courses are available
online across India
, with
offline sessions in Mumbai
for A1–B2 and school-level training. Corporate training is delivered
online or through in-person seminars and workshops
, based on client needs.

The Opportunity:

We are looking for a
Senior Sales Partner
with experience in
corporate training sales
to help expand our client base. This is a
part-time, commission-based
role with full flexibility and strong earning potential.

Key Responsibilities:

• Identify and connect with companies, HR teams, and professionals who could benefit from our German training solutions
• Promote our offerings through strategic outreach, existing networks, and direct engagement
• Recommend appropriate programs, including language training and visa-related guidance, based on organisational needs
• Leverage and promote interactive tools from during consultations
• Coordinate with our internal team for onboarding and client handover
• Maintain a simple lead tracker and follow up where needed

What You Get:

• Remote, flexible engagement
• Commission-based earning potential up to
  50%
• Professional support, marketing material, and onboarding guidance
• Opportunity to grow into a long-term role with leadership potential

This role does
not include a fixed salary
at the start. It's ideal for professionals with sales experience, especially those who have worked in training, HR solutions, or education-based services.

Ready to grow with us? Apply now and let's connect.