922 Employment Support jobs in India
Child Support Services Manager
226001 Lucknow, Uttar Pradesh
₹60000 Monthly
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a prominent organization dedicated to community welfare, is seeking an experienced and compassionate Child Support Services Manager to lead their team in Lucknow, Uttar Pradesh . This role is pivotal in ensuring the well-being and development of children and families within the community. The Manager will be responsible for the overall strategic direction, operational management, and continuous improvement of all child support services programs. This includes overseeing case management, counseling services, and family outreach initiatives. You will lead, train, and supervise a team of social workers, counselors, and support staff, fostering a supportive and high-performing environment. Key responsibilities involve developing and implementing policies and procedures, managing budgets, securing funding through grants and donations, and establishing strong partnerships with other social service agencies, schools, and government bodies. The ideal candidate will have a deep understanding of child development, family dynamics, and the challenges faced by vulnerable families. Excellent leadership, communication, and problem-solving skills are essential, as is a strong commitment to social justice and child advocacy. You will be expected to conduct regular performance reviews, provide professional development opportunities for your team, and ensure that services are delivered ethically and effectively, meeting the diverse needs of the community. A Master's degree in Social Work, Psychology, Public Administration, or a related field is required, along with a minimum of 7 years of progressive experience in social services or community support, with at least 3 years in a supervisory or management role. Experience in program development, evaluation, and stakeholder engagement is crucial. The ability to handle sensitive situations with discretion and empathy is paramount. This is a demanding yet incredibly rewarding position for someone passionate about making a tangible difference in the lives of children and families in the Lucknow region.
This advertiser has chosen not to accept applicants from your region.
0
Portfolio Imperatives & Business Support Services
Bangalore, Karnataka
Huron Consulting Group
Posted 2 days ago
Job Viewed
Job Description
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
As a Business Support Analyst, you will have the opportunity to engage in meaningful and impactful work to support the Healthcare Consulting practice. Using strong oral and written communication skills, work management skills, and attention to detail, you will provide administrative support for the Healthcare Portfolio Imperatives & Business Support Services (PIBSS) team. This includes updating training and onboarding materials, scheduling support for recurring meetings and trainings, and managing various trackers. This work is completed in a hybrid environment - partially remote and partially in the Huron Bangalore office.
Job Title: Portfolio Imperatives & Business Support Services
Practice: Healthcare Consulting
Level: Senior Analyst
Location: Bangalore
Shift: B (2pm - 11pm IST)
Responsibilities:
Support administrative needs related to Healthcare Consulting training and onboarding (e.g., scheduling Teams meeting invites, attendance management, editing and publishing training materials (OneNote, PowerPoint decks, etc.), surveys, tracking of new hires, monitor HH Training inbox)
Support PIBSS team leadership with recurring analyses and trackers
upport PIBSS team leadership with meeting materials and notes
ffectively manage one's time and resources to ensure work is completed effectively and within established deadlines
eek to understand PIBSS team initiatives, leverage information provided, and request feedback for improvement to maximize quality
evelop and maintain positive relationships with PIBSS team members, new hires, and various Healthcare team resources to ensure successful ability to execute on priorities
ther duties and responsibilities as assigned
Core Qualifications:
achelor's degree required
to 3 years relevant experience in a team-based environment, preferably within consulting
dvanced proficiency with Microsoft office suite (Excel, Word, PowerPoint, Outlook, Visio, SharePoint, Teams)
xcellent verbal and written English skills
ffective critical thinking, problem solving, and analytical skills; strong attention to detail
bility to handle multiple duties simultaneously with a high degree of accuracy
xcellent time management skills; organized; ability to prioritize to complete multiple tasks on schedule in a deadline driven environment
emonstrates a solid understanding of and adheres to all Huron Healthcare compliance program requirements
ocated in or near Bangalore; role requires individual hybrid in office
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
As a Business Support Analyst, you will have the opportunity to engage in meaningful and impactful work to support the Healthcare Consulting practice. Using strong oral and written communication skills, work management skills, and attention to detail, you will provide administrative support for the Healthcare Portfolio Imperatives & Business Support Services (PIBSS) team. This includes updating training and onboarding materials, scheduling support for recurring meetings and trainings, and managing various trackers. This work is completed in a hybrid environment - partially remote and partially in the Huron Bangalore office.
Job Title: Portfolio Imperatives & Business Support Services
Practice: Healthcare Consulting
Level: Senior Analyst
Location: Bangalore
Shift: B (2pm - 11pm IST)
Responsibilities:
Support administrative needs related to Healthcare Consulting training and onboarding (e.g., scheduling Teams meeting invites, attendance management, editing and publishing training materials (OneNote, PowerPoint decks, etc.), surveys, tracking of new hires, monitor HH Training inbox)
Support PIBSS team leadership with recurring analyses and trackers
upport PIBSS team leadership with meeting materials and notes
ffectively manage one's time and resources to ensure work is completed effectively and within established deadlines
eek to understand PIBSS team initiatives, leverage information provided, and request feedback for improvement to maximize quality
evelop and maintain positive relationships with PIBSS team members, new hires, and various Healthcare team resources to ensure successful ability to execute on priorities
ther duties and responsibilities as assigned
Core Qualifications:
achelor's degree required
to 3 years relevant experience in a team-based environment, preferably within consulting
dvanced proficiency with Microsoft office suite (Excel, Word, PowerPoint, Outlook, Visio, SharePoint, Teams)
xcellent verbal and written English skills
ffective critical thinking, problem solving, and analytical skills; strong attention to detail
bility to handle multiple duties simultaneously with a high degree of accuracy
xcellent time management skills; organized; ability to prioritize to complete multiple tasks on schedule in a deadline driven environment
emonstrates a solid understanding of and adheres to all Huron Healthcare compliance program requirements
ocated in or near Bangalore; role requires individual hybrid in office
**Position Level**
Senior Analyst
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.
This advertiser has chosen not to accept applicants from your region.
1
AVP - Finance - Business support services
Karnataka, Karnataka
ANSR
Posted 5 days ago
Job Viewed
Job Description
AVP – Finance BSS
About the Role:
We are seeking a highly experienced and visionary Finance Transformation Leader to drive large-scale finance transformation initiatives across our Global Capability Center (GCC) operations. This role will focus on modernizing finance functions, enhancing operational efficiency, ensuring regulatory compliance, and aligning financial strategies with business objectives. The ideal candidate is a Chartered Accountant (CA) with a proven track
record in leading finance transformation programs within the GCC or shared services environment.
Key Responsibilities
Strategic Leadership:
• Lead and execute the finance transformation agenda across the enterprise, including process redesign, automation, digital finance, and service delivery enhancements.
Global Capability Center (GCC) Operations:
• Oversee the design, setup, and optimization of finance shared services within GCCs. Drive centralization, standardization, and scalability of finance functions such as
R2R, P2P, O2C, FP&A, and Tax.
Digital Transformation & Automation:
• Identify and deploy new-age digital solutions including RPA, AI/ML, advanced analytics, and ERP systems to modernize financial operations. Focus on positioning the function as a best in class global service provider.
Change Management:
• Drive stakeholder alignment, manage resistance, and implement structured change management to ensure successful adoption of transformation initiatives across global teams.
Governance & Risk Management:
• Build strong governance frameworks for compliance, risk management, and internal controls, ensuring alignment with global regulatory standards.
People Leadership:
• Lead and mentor large cross-functional finance teams (100+ FTEs); promote a high performance culture and support career development and capability building.
Business Partnering:
• Collaborate with business leaders, CFOs, and functional heads to align financial goals with overall enterprise strategy. The incumbent will play a critical role in leading service delivery for global stakeholders, including senior leadership and board level executives.
Performance Metrics & Reporting:
• Establish and monitor KPIs, service level agreements (SLAs), and productivity benchmarks to measure and report transformation impact. Operational Excellence is
key to this role.
Required Skills
• Chartered Accountant (CA) with 15+ years of post-qualification experience
• Proven experience in leading end-to-end finance transformation programs at scale
• Experience in managing or setting up Global Capability Centers (GCCs) or large shared service environments
• Strong expertise in R2R, P2P, O2C, FP&A, Controllership, and Tax operations
• Hands-on exposure to automation tools (RPA, BOTs), analytics platforms (Power BI, Tableau), and ERP systems (SAP, Oracle)
• Excellent leadership, stakeholder management, and communication skills
• Experience in handling global stakeholders across the US, EMEA, and APAC region
This advertiser has chosen not to accept applicants from your region.
2
Care Coordinator - Elderly Support Services
751001 Bhubaneswar, Orissa
₹40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a compassionate and organized Care Coordinator to manage and deliver essential support services for the elderly in Bhubaneswar, Odisha . This critical role involves assessing client needs, developing personalized care plans, and coordinating services to ensure the well-being and independence of seniors. The ideal candidate will possess excellent communication and interpersonal skills, a deep empathy for older adults, and a thorough understanding of available community resources. You will be the primary point of contact for clients and their families, providing support, guidance, and advocacy. This position requires significant face-to-face interaction with clients in their homes and within the community, making it an on-site role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive assessments of elderly clients' physical, social, and emotional needs.
- Develop individualized care plans in collaboration with clients, families, and healthcare professionals.
- Coordinate the delivery of various services, including medical appointments, transportation, meal services, and in-home support.
- Liaise with healthcare providers, social workers, and community organizations to ensure seamless service integration.
- Monitor client progress and regularly review/update care plans to meet evolving needs.
- Provide emotional support and counseling to clients and their families.
- Educate clients and families about available resources and entitlements.
- Manage client records, ensuring accuracy, confidentiality, and compliance with regulations.
- Respond promptly and effectively to emergencies or changes in client condition.
- Advocate for clients' rights and needs within the healthcare and social service systems.
- Organize and facilitate social activities and support groups for seniors.
Qualifications:
- Bachelor's degree in Social Work, Gerontology, Nursing, Psychology, or a related field.
- Minimum of 3 years of experience in care management, social work, or elder care services.
- Strong knowledge of geriatric care, chronic health conditions, and community resources for seniors in Bhubaneswar.
- Excellent assessment, care planning, and problem-solving skills.
- Exceptional interpersonal, communication, and active listening abilities.
- Empathy, patience, and a genuine commitment to serving the elderly population.
- Proficiency in record-keeping and case management software.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Willingness to travel locally for client visits and community engagement.
- Valid driver's license and access to reliable transportation.
This advertiser has chosen not to accept applicants from your region.
3
Clinical Lead - Community Support Services
452001 Indore, Madhya Pradesh
₹750000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Clinical Lead to oversee and enhance their community support services. This leadership role requires a unique blend of clinical expertise, management acumen, and a deep commitment to improving the lives of individuals within the community. You will be responsible for guiding a team of care professionals, ensuring the delivery of high-quality, person-centered support tailored to the specific needs of clients facing various challenges, including mental health issues, disabilities, and social isolation. The Clinical Lead will play a crucial role in developing and implementing care plans, conducting assessments, and providing direct clinical supervision and mentorship to staff.
Key Responsibilities:
The ideal candidate will hold a Master's degree in Social Work, Psychology, Nursing, or a related field, along with a valid professional registration. A minimum of 6 years of experience in community-based social care or mental health services, with at least 3 years in a supervisory or leadership capacity, is essential. Demonstrated experience in case management, crisis intervention, and person-centered planning is required. Excellent interpersonal, communication, and leadership skills are paramount. The ability to work under pressure and manage complex situations with professionalism and empathy is crucial. This is a non-remote position located in **Indore, Madhya Pradesh, IN**.
Key Responsibilities:
- Lead, manage, and inspire a team of community support workers and case managers.
- Develop, implement, and continuously evaluate individualized care and support plans.
- Conduct comprehensive client assessments to identify needs and appropriate interventions.
- Provide expert clinical guidance and supervision to team members, fostering professional development.
- Ensure compliance with all relevant regulations, policies, and best practices in social care.
- Liaise effectively with external agencies, healthcare providers, and family members to ensure coordinated care.
- Manage caseloads efficiently, ensuring timely and effective service delivery.
- Oversee incident reporting and management, implementing corrective actions as needed.
- Contribute to the strategic development and improvement of community services.
- Maintain accurate and confidential client records and service documentation.
- Facilitate regular team meetings and training sessions.
- Champion a culture of empathy, respect, and client empowerment.
The ideal candidate will hold a Master's degree in Social Work, Psychology, Nursing, or a related field, along with a valid professional registration. A minimum of 6 years of experience in community-based social care or mental health services, with at least 3 years in a supervisory or leadership capacity, is essential. Demonstrated experience in case management, crisis intervention, and person-centered planning is required. Excellent interpersonal, communication, and leadership skills are paramount. The ability to work under pressure and manage complex situations with professionalism and empathy is crucial. This is a non-remote position located in **Indore, Madhya Pradesh, IN**.
This advertiser has chosen not to accept applicants from your region.
4
Head of Community Support Services
682018 Kochi, Kerala
₹85000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and experienced Head of Community Support Services for a fully remote role. This leadership position is vital for overseeing and enhancing the delivery of essential support services to individuals and families within the community. You will be responsible for developing strategic initiatives, managing a team of support professionals, and ensuring the highest quality of care and assistance. The ideal candidate will possess strong leadership capabilities, a deep understanding of social welfare systems, and a genuine commitment to community well-being. This role offers the unique opportunity to lead impactful services from a remote setting.
Responsibilities:
Responsibilities:
- Develop and implement strategic plans for community support services, ensuring alignment with organizational goals and community needs.
- Lead, manage, and mentor a team of community support workers, case managers, and administrative staff.
- Oversee the day-to-day operations of support programs, including client intake, service provision, and case management.
- Establish and maintain strong partnerships with local government agencies, non-profit organizations, and community stakeholders.
- Ensure compliance with all relevant regulations, policies, and ethical standards in service delivery.
- Develop and manage program budgets, including resource allocation and financial reporting.
- Monitor service effectiveness and client outcomes, utilizing data to inform program improvements and strategic decisions.
- Implement quality assurance measures and client satisfaction surveys.
- Advocate for the needs of community members and represent the organization in relevant forums.
- Stay abreast of best practices and emerging trends in community support and social care.
- Master's degree in Social Work, Public Administration, Psychology, or a related field.
- Minimum of 8 years of experience in community services, social work, or non-profit management, with at least 3 years in a leadership role.
- Proven experience in managing and developing teams.
- Strong understanding of social welfare policies, mental health services, and family support programs.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to manage budgets and secure funding.
- Proficiency in case management software and data analysis tools.
- Strong problem-solving and decision-making skills.
- Ability to work independently and manage diverse responsibilities in a remote environment.
- Commitment to empowering individuals and strengthening communities.
This advertiser has chosen not to accept applicants from your region.
5
Social Worker - Family Support Services
462001 Bhopal, Madhya Pradesh
₹45000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Social Worker to join their team, focusing on Family Support Services in Bhopal, Madhya Pradesh, IN . This role is essential for providing critical support and guidance to families facing various challenges, aiming to enhance their well-being and resilience. You will be responsible for assessing the needs of families, developing individualized support plans, and connecting them with appropriate community resources and services. Key responsibilities include conducting home visits, providing counseling and emotional support, facilitating family mediation, and advocating for clients' rights and needs within legal and social systems. You will also be involved in organizing workshops and educational sessions for families on topics such as parenting skills, financial literacy, and conflict resolution. This position requires a deep understanding of child welfare, family dynamics, and social work ethics. The ideal candidate will possess excellent communication, empathy, and problem-solving skills, along with the ability to build trust and rapport with diverse populations. A proactive approach to case management and a commitment to empowering families to achieve self-sufficiency are crucial. This is a meaningful opportunity to make a tangible difference in the lives of individuals and families in the community.
Responsibilities:
Responsibilities:
- Assess the psychosocial needs of families and individuals.
- Develop and implement comprehensive case management plans.
- Provide direct counseling and supportive interventions to clients.
- Connect families with essential community resources and social services.
- Conduct home visits to monitor client progress and ensure safety.
- Advocate for clients' needs within various systems (e.g., legal, educational, healthcare).
- Facilitate group sessions, workshops, and educational programs for families.
- Maintain accurate and confidential client records and documentation.
- Collaborate with other professionals and agencies to ensure coordinated care.
- Respond to crisis situations with appropriate intervention and support.
- Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
- Minimum of 2-3 years of experience in social work, case management, or family support services.
- Strong understanding of family dynamics, child welfare, and community resources.
- Excellent assessment, counseling, and crisis intervention skills.
- Proficiency in case documentation and record-keeping.
- Strong advocacy and interpersonal skills.
- Ability to work independently and as part of a multidisciplinary team.
- Empathy, patience, and a genuine commitment to client well-being.
- Knowledge of local laws and regulations pertaining to social services.
- Fluency in Hindi and English is preferred.
This advertiser has chosen not to accept applicants from your region.
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6
Social Worker - Family Support Services
160001 Chandigarh, Chandigarh
₹50000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and compassionate Social Worker to join their Community and Social Care team. This role is integral to providing essential support services to families and individuals within the community. The successful candidate will be responsible for assessing needs, developing intervention plans, and connecting clients with appropriate resources and support systems. You will work directly with vulnerable populations, offering guidance, advocacy, and emotional support. This position requires excellent interpersonal skills, empathy, and a strong understanding of social welfare principles and practices. You will conduct home visits, facilitate group sessions, and maintain detailed case records. Collaboration with other professionals, such as healthcare providers, educators, and legal advisors, will be a key aspect of this role. The ideal candidate is proactive, resourceful, and committed to making a positive impact on the lives of those they serve. This is an on-site position based in Chandigarh, Chandigarh, IN , requiring active engagement within the local community. You must be adept at navigating complex social challenges and advocating effectively for client needs. We are looking for individuals who are passionate about social justice and possess the resilience to handle demanding situations with professionalism and care. Your work will contribute significantly to the well-being of families and the overall health of the community.
Key Responsibilities:
Key Responsibilities:
- Conduct comprehensive assessments of client needs and circumstances.
- Develop and implement individualized support and intervention plans.
- Provide counseling and emotional support to clients and families.
- Connect clients with community resources, social services, and government programs.
- Advocate for clients' rights and access to services.
- Facilitate group therapy sessions and support groups.
- Maintain accurate and confidential case management records.
- Collaborate with interdisciplinary teams, including healthcare professionals and educators.
- Conduct home visits and community outreach activities.
- Respond to crisis situations and provide immediate support.
- Bachelor's or Master's degree in Social Work, Psychology, Sociology, or a related field.
- Previous experience in social work or community services is preferred.
- Strong understanding of social welfare policies and community resources.
- Excellent communication, active listening, and empathy skills.
- Ability to build rapport and trust with diverse populations.
- Proficiency in case management and record-keeping.
- Knowledge of crisis intervention techniques.
- Ability to work independently and as part of a team.
- Valid driver's license and willingness to travel within the community.
- Commitment to ethical practice and client confidentiality.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support & Services Manager M/F
Safran
Posted 2 days ago
Job Viewed
Job Description
Customer Support & Services Manager M/F
**Vacancy details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
**Reference**
**Position description**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Customer Support & Services Manager M/F
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area for the Defense Global Business Unit - Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.
Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.
In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.
Key Performance Indicators (KPIs) for this role include:
- Customer Satisfaction: Measure customer satisfaction of support and services activities
- Customer Loyalty: Track customer retention rates and loyalty metrics
- Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
- Footprint Expansion: Measure the expansion of Safran Electronics & Defense's support and service activities within the region
- Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs
Job summary
Reinforce development of existing Support & Services activities within the assigned geographical aera for the Defense Global Business Unit - Customer Support & Services Department.
Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
stablish and report SED Customers needs in order to initiate the actions under CSSM pole responsibilities: elaborating and support sales t SED team in France.
evelop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
n collaboration with « Customer Support & Services Manager » pole of Defense GBU - Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.
Job specificities
Local contract
Attached to GBU Def - CSSD (functional)
Based in India (Delhi) with numerous business travels within assigned geographical area and in France.
Local legal working terms apply.
Requirements
Proven experience in support activities & ideally in defense.
Proven experience in business development within the geographical area.
More than 5 years of professional experience in Commercial and Customer support activities
**But what else? (benefits, specificities, etc.)**
Travel:
- Able to travel up to 50% of the time
**Candidate skills & requirements**
- Bachelor's degree or similar experience
- More than 5 years of complex sales & Business development experience or more, preferably in Support activities and ideally in Defense industry
- Demonstrated excellent customer relationships, strong written and oral communication skills and strong listening skills
- Experience with project management, contractual terms and conditions and financial acumen
- Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
- Able to work independently in accordance with the guidelines of the company
- Teamwork in a multicultural environment expected, Results oriented
**Position location**
**Job location**
Asia, India, Delhi
**City (-ies)**
NH-8, Aerocity 110-037 New Delhi
**Candidate criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 5 years
**Vacancy details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
**Reference**
**Position description**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Customer Support & Services Manager M/F
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area for the Defense Global Business Unit - Customer Support & Services Department. This role involves identifying and prospecting new opportunities to develop these activities, establishing and reporting on customer needs, and coordinating all related commercial actions.
Additionally, the CSSM will develop and maintain local relationships with various Safran Electronics & Defense entities, partners, and customers.
In collaboration with the Customer Support & Services Manager pole of the Defense GBU, the CSSM will work on structuring activities to achieve the global objectives of the Customer Support & Services Department.
Key Performance Indicators (KPIs) for this role include:
- Customer Satisfaction: Measure customer satisfaction of support and services activities
- Customer Loyalty: Track customer retention rates and loyalty metrics
- Business Opportunities Identified: Count the number of new business support & service opportunities identified and communicated to the Global Business Development (GBD) team
- Footprint Expansion: Measure the expansion of Safran Electronics & Defense's support and service activities within the region
- Communication Effectiveness: Evaluate the effectiveness of communication with the GBD team regarding new opportunities and customer needs
Job summary
Reinforce development of existing Support & Services activities within the assigned geographical aera for the Defense Global Business Unit - Customer Support & Services Department.
Prospect and identify any opportunities to develop Support & Services activities within the assigned geographical area.
stablish and report SED Customers needs in order to initiate the actions under CSSM pole responsibilities: elaborating and support sales t SED team in France.
evelop local relationships between the various legal Safran Electronics & Defense entities (subsidiaries, offices), its partners and its customers.
n collaboration with « Customer Support & Services Manager » pole of Defense GBU - Customer Support & Services Department, develop the structuring activities in order to reach the global objectives of CSSD.
Job specificities
Local contract
Attached to GBU Def - CSSD (functional)
Based in India (Delhi) with numerous business travels within assigned geographical area and in France.
Local legal working terms apply.
Requirements
Proven experience in support activities & ideally in defense.
Proven experience in business development within the geographical area.
More than 5 years of professional experience in Commercial and Customer support activities
**But what else? (benefits, specificities, etc.)**
Travel:
- Able to travel up to 50% of the time
**Candidate skills & requirements**
- Bachelor's degree or similar experience
- More than 5 years of complex sales & Business development experience or more, preferably in Support activities and ideally in Defense industry
- Demonstrated excellent customer relationships, strong written and oral communication skills and strong listening skills
- Experience with project management, contractual terms and conditions and financial acumen
- Proficient in utilizing analytical software and sales tools (Excel, PowerPoint, etc.)
- Able to work independently in accordance with the guidelines of the company
- Teamwork in a multicultural environment expected, Results oriented
**Position location**
**Job location**
Asia, India, Delhi
**City (-ies)**
NH-8, Aerocity 110-037 New Delhi
**Candidate criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 5 years
This advertiser has chosen not to accept applicants from your region.
8
Information Systems Mgr - Deskside Support Services
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world.
**Roles & Responsibilities:**
+ Act as the Regional Service Delivery Lead for Deskside Support Services, representing DSS across regional IS and business teams.
+ Lead and manage the MSP to ensure effective delivery, performance, and continuous improvement of deskside services.
+ Partner with global DSS service owners and regional IS leads to align regional service models with global strategy.
+ Monitor and govern SLAs, KPIs, and operational metrics, ensuring service excellence and proactive remediation of issues.
+ Supervise hardware asset management and device lifecycle processes, including procurement, deployment, and retirement.
+ Leverage platforms like ServiceNow to maintain accurate inventory, asset tracking, and compliance reporting.
+ Drive year-over-year cost optimization, innovation, and continuous service improvement through benchmarking and collaboration.
+ Create and maintain documentation including Visio diagrams, process flows, technical guidelines, and operational runbooks.
+ Participate in and support global governance and regional leadership forums to influence strategic decisions and share standard processes.
+ Act as the primary regional critical issue point and advisor for deskside support enhancements, issue resolution, and service evolution.
+ Collaborate with global teams to evaluate and pilot emerging technologies that enhance end user services.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years
**Must-Have Skills:**
+ **Vendor Management Expertise:** Demonstrable ability to manage Managed Services Providers (MSPs) in a global, distributed service delivery model, ensuring service excellence and accountability.
+ **Service Delivery & ITIL Framework:** Solid experience with IT service management frameworks (e.g., ITIL), including managing SLAs, KPIs, and operational metrics for deskside or end user support services.
+ **Hardware Asset Lifecycle Management:** In-depth knowledge of hardware lifecycle processes-from procurement through retirement-and asset tracking using platforms like ServiceNow.
+ **ServiceNow Proficiency:** Practical experience with ServiceNow, particularly in asset/configuration management and reporting capabilities to enable service governance and compliance.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification (preferred)
+ SAFe Product Owner/Product Manager (preferred)
+ ServiceNow Fundamentals (nice to have)
+ Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have)
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world.
**Roles & Responsibilities:**
+ Act as the Regional Service Delivery Lead for Deskside Support Services, representing DSS across regional IS and business teams.
+ Lead and manage the MSP to ensure effective delivery, performance, and continuous improvement of deskside services.
+ Partner with global DSS service owners and regional IS leads to align regional service models with global strategy.
+ Monitor and govern SLAs, KPIs, and operational metrics, ensuring service excellence and proactive remediation of issues.
+ Supervise hardware asset management and device lifecycle processes, including procurement, deployment, and retirement.
+ Leverage platforms like ServiceNow to maintain accurate inventory, asset tracking, and compliance reporting.
+ Drive year-over-year cost optimization, innovation, and continuous service improvement through benchmarking and collaboration.
+ Create and maintain documentation including Visio diagrams, process flows, technical guidelines, and operational runbooks.
+ Participate in and support global governance and regional leadership forums to influence strategic decisions and share standard processes.
+ Act as the primary regional critical issue point and advisor for deskside support enhancements, issue resolution, and service evolution.
+ Collaborate with global teams to evaluate and pilot emerging technologies that enhance end user services.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years
**Must-Have Skills:**
+ **Vendor Management Expertise:** Demonstrable ability to manage Managed Services Providers (MSPs) in a global, distributed service delivery model, ensuring service excellence and accountability.
+ **Service Delivery & ITIL Framework:** Solid experience with IT service management frameworks (e.g., ITIL), including managing SLAs, KPIs, and operational metrics for deskside or end user support services.
+ **Hardware Asset Lifecycle Management:** In-depth knowledge of hardware lifecycle processes-from procurement through retirement-and asset tracking using platforms like ServiceNow.
+ **ServiceNow Proficiency:** Practical experience with ServiceNow, particularly in asset/configuration management and reporting capabilities to enable service governance and compliance.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification (preferred)
+ SAFe Product Owner/Product Manager (preferred)
+ ServiceNow Fundamentals (nice to have)
+ Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have)
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.
9