1,601 End User Support jobs in India
END user support
Posted 5 days ago
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About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
Job Title: END user support
Role Overview
The purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident, problem management, projects and software delivery. The role also builds relationships with other international support teams to create a cohesive support team, consult with local business and senior leadership to evaluate support requirements and execution planning. Finally, the role drives local optimization efforts and technology adoption of end user services related applications and systems.
Responsibilities
• Analyses and resolves information system issues related to the desktop computing environment,
• network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
• Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
• Local asset management.
• Support and assist users with JML (Joiner, mover leaver) process
• Support and maintain local conference and meeting room equipment
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
• resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Manage calls with 3rd party suppliers where necessary through to closure
• Escalate calls where necessary to the support manager, report on status of outstanding calls
• Builds relationships with other international support teams to create a cohesive support team
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Consult with local business and senior leadership to evaluate support requirements and execution planning.
• Drive local optimization efforts by identifying service issues and implementing improvements by
• automation, self-service and other measures.
• Drive technology adoption of end user services related applications and systems
• Support Audits related activities alongside other tech functions and business.
• Technical support for local applications where applicable alongside other tech or business teams Technical Expertise
Candidate Profile
Professional Skills:
• Excellent technical knowledge in all key areas of EUS technologies, e.g.
• Windows and Mac OS
• Microsoft Office 2016, Office 365 & Teams
• iOS and Android devices
• Hardware and Peripherals
• Mobile devices
• Skills about
• Call Management Systems, especially Service Now
• Teams conferencing and enterprise voice
• Audio visual systems (TV/Projector systems) and conference technology
• SCCM
• Basic Network Skills
• ITIL certified
• Experience in working in an international environment
Personal Skills:
• Ability to communicate effectively with members of the support team, customers and 3rd parties
• Ambitious and articulate with a desire to progress their career
• Excellent customer service skills
• Well, presented
• Ability to stay calm under pressure, Organized approach to work
• Ability to manage multiple tasks at the same time
• Positive and adaptable attitude, Collaborative workstyle
• English Language Skill
End User Support Specialist
Posted 5 days ago
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Job Description
The End User Support Specialist (L2) acts as the primary escalation point for the L1 support team and resolves advanced technical incidents related to user access rights, business applications, network connectivity, and end-user devices . This role ensures high-quality service delivery by owning escalated tickets, performing in-depth troubleshooting, and ensuring timely resolution in line with SLAs.
Key Responsibilities
- Act as a L2 escalation contact for all technical incidents unresolved by L1 (access, application, network, and device-related).
- Troubleshoot and resolve Active Directory/user account access issues, application errors, VPN/Wi-Fi/Network issues, and desktop/laptop hardware or OS incidents .
- Handle permissions, group access, mailbox rights, shared folder access , and related escalation requests.
- Support enterprise and business applications , including authentication, client configuration, and functional issue escalation.
- Perform advanced diagnostics for network-related user issues such as VPN drops, proxy restrictions, IP conflicts, and printer/network mapping failures.
- Ensure accurate ticket documentation, SLA compliance, and end-to-end case ownership .
- Communicate effectively with users and ensure clear resolution follow-up until closure.
- Contribute to knowledge base articles, standard troubleshooting flows, and escalation guidelines .
Technical Skillset
- 8 plus years in Service Desk / Technical Support with escalation handling experience.
- Proven ability to manage multi-domain end-user incidents (access, device, network, application) at the L2 level.
- Strong understanding of user access management, Active Directory, MFA, and permission structures .
- Proficiency in troubleshooting Windows/Mac OS, enterprise applications (Outlook, Office 365, VPN clients), and device configurations .
- ITIL Foundation preferred.
- Additional certifications like CompTIA A+, Network+, MCP, or equivalent are an advantage.
- Working knowledge of network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting).
- Experience with ITSM/ticketing systems (ServiceNow or equivalent) and escalation workflows.
- Note: On-site ( Bengaluru office) opportunity, no remote work allowed for the role.
End User Support Specialist
Posted 5 days ago
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About TELUS Digital:
TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centres across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands
from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com
We have an opening for a Senior End-User Computing Specialist at Telus Digital, Gandhinagar , Gujarat. Please find below the key responsibilities, qualifications, and expectations for this role. We believe your background and experience align well with what we're looking for, and we'd love for you to review it in detail.
Position Overview:
The EUC Support Specialist is responsible for providing first-line support to internal and external clients, administration staff, and EUC specialists in assisting them with additional hardware and software requirements and making sure that the systems are working properly according to company standards.
Job Description:
Role: Sr. End User Computing Specialist
Work Location: Gift City, Gandhinagar
Working Mode: 5 days, Work from the office
Shift Timings: Rotational Flexible Shift (including Night shift)
Roles and Responsibilities:
- This resource is responsible for providing technical support to both operations and staff, always looking for continuous improvement in the processes established, and is also responsible for ensuring the availability of computing resources to the organisation.
- Provide technical support to the various technological platforms of the company (hardware, software) and implement security policies, ensuring connectivity systems, patching, coordinating and monitoring the implementation of best practices and supporting projects, support the area of technology in the development and operation of accounts, among others
- Physical and Remote Support
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Respond to inquiries from internal clients and help them resolve any hardware or software issues
- problems.
- Support users in the use of computer equipment by providing necessary training and advice.
- To perform changes on distro lists and organisational units within G Suite
- To complete updates, patches, and software deployments.
- To perform VLAN Changes
- Serve as the main POC for any IT-related activities happening in the site or sites under their scope
- Keep adequate IT Asset management controls for the assets under their responsibility.
Associate End User Support Technician
Posted 2 days ago
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Job Description
**About Us (Ensono)**
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating - doing more with less while remaining secure. And that's just the beginning.
**Job Description End User Support Technician**
Ensono's mission is to deliver technology solutions that enable our clients to be great at what they do. We're trusted by some of the world's most successful companies because we deliver complete hybrid IT solutions and governance customized to each client's IT journey. Our solutions address clients' current needs and help them to adapt to the ever-changing demands of tomorrow.
About the role and what you'll be doing:
The End User Support technician will be responsible for provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well. A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all the Preferred Qualifications, we still encourage you to apply.
Requirement & Qualifications:
+ Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
+ IT Industry Certifications are a plus (Okta, O365, MCSE.)
+ Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
+ Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
+ Managing and maintaining ticket SLA's & driving First Call Resolution.
+ OS installation / Configuration / Troubleshooting for all desktops and laptops.
+ In addition to the Hardware, there is ownership in application support on those machines.
+ Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
+ The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment.
+ First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
+ Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
+ Installing and upgrading Operating Systems and Computer software.
+ Troubleshooting Networking and connection issues as and when required.
+ Proficient knowledge of antivirus software.
+ Good written and verbal communication skills
+ Excellent written and verbal communication skills.
+ Proficient in computer operating systems such as Mac, Linux, and Windows
+ Exceptional time-management and multitasking abilities
+ Strong problem-solving and interpersonal skills
JR
Desktop Support Engineer.
Posted 2 days ago
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Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
+ Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties.
+ Identified, troubleshoot and resolved hardware, software, and network related problems encountered by end-users of the district network, the internet, the mainframe, PCs.
+ Used the established tracking system to log requests, monitored progress, tracked the problem resolution.
+ Identified the patterns of failure, researched bug fixes and implemented solutions.
+ Worked with vendors to resolve hardware operating system issues.
+ Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in
+ person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies across a global company.
+ Configuring and installing the Windows workstations and Macintosh operating systems in
+ response to the demands of a complex network design.
+ Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users' issues.
+ Installing, certifying and troubleshooting the campus and remote campus network cabling
+ infrastructure including a wide variety of local area network equipment and software.
+ Training the end-users on the use and features of the various operating systems and applications on various platforms.
Demonstrating the customer service skills, such as actively listening to customers in order
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Desktop Support Engineer
Posted today
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THIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS.
Location: Pune (5 days a week)
Shift: General (IST Hours)
Experience: 5+ years overall experience
We are seeking an experienced IT Support Engineer to join our client’s global technology team. The role involves providing advanced technical support to employees, ensuring smooth daily operations of internal IT systems, and maintaining high uptime for hardware, software, and network services. The ideal candidate will be hands-on, collaborative, and capable of resolving complex technical issues with minimal supervision.
Primary Skills
- Strong experience in desktop and system support across Windows, macOS, and mobile environments
- Proficient in troubleshooting hardware/software issues on laptops, desktops, tablets, smartphones, servers, and network devices
- Knowledge of Active Directory, Microsoft 365, VPNs, endpoint management, and backup systems
- Experience handling incident management, escalations, and service requests
- Ability to perform updates, upgrades, installations, and repairs
Secondary Skills
- Basic understanding of LAN/WAN, Wi-Fi, and VPN configurations
- Experience with ticketing systems such as ServiceNow or Jira
- Familiarity with remote desktop and collaboration tools (Teams, Zoom, etc.)
- Exposure to server or network troubleshooting when on-site resources are unavailable
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
- 5–7 years of experience in IT support, system administration, or desktop engineering
- Excellent problem-solving, communication, and customer service skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
Responsibilities
- Provide technical support to employees for internal systems, applications, and devices
- Troubleshoot and resolve complex or escalated incidents related to hardware, software, and connectivity
- Manage Helpdesk tickets, prioritize tasks, and ensure timely resolution
- Install, configure, and maintain desktops, laptops, and peripheral devices
- Act as the liaison between IT and business teams , ensuring smooth communication and service delivery
- Maintain documentation and training material for supported systems and tools
- Conduct end-user training and promote IT best practices
- Assist with server and network issues or installations when required
Ideal Candidate
- A dependable, detail-oriented IT professional with a passion for delivering high-quality support
- Strong communication and customer-handling skills
- Proactive, adaptable, and able to work effectively in hybrid and global team environments
- Committed to maintaining operational excellence and continuous improvement
Our client is a Fortune 500 global technology leader , consistently recognized as one of the best companies to work for worldwide . They foster an inclusive, innovative, and collaborative culture , offering flexibility, growth, and exposure to cutting-edge technologies. Integrity, innovation, and excellence define this global leader’s work ethos.
Desktop Support Specialist
Posted 2 days ago
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Job Opportunity Desktop Support Specialist at ITC Infotech
Location: KAPURTHALA / Trichy / Mallur
Experience Required: 1.8-4 Years
Job Type: Full-Time
Budget: Max 3.3 lacs + Shift allowance only
Notice period: Immediate to 30 days only.
Job titles
- Desktop Support Specialist
Job Description
- End user support (not remote support)
- Networking, DNS, LAN, WAN, DHCP, Outlook Configuration
- Desktop Support
Kindly share the below details along with your updated resume.
Total Exp:
Rel Exp:
Skill:
Current company with Payroll:
CTC:
ECTC:
NP:
LWD:
Current location:
Preferred location:
Holding any Offers and Package:
Thanks & Regards
Faijunnisa
Assistant Manager| Talent Management
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Desktop Support Engineer
Posted 5 days ago
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Desktop Support Engineer
Posted 5 days ago
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Job Summary
We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.
Key Responsibilities
- Install, configure, and troubleshoot Windows, macOS, and Linux systems.
- Provide Level 1 & 2 desktop and laptop support.
- Manage email (Outlook / Office 365 / Gmail) configurations and troubleshooting.
- Handle Active Directory / Google Workspace user account management.
- Maintain IT asset inventory and ensure policy compliance.
- Assist in new joiner onboarding (system setup, VPN access, etc.).
- Troubleshoot network and Wi-Fi connectivity issues.
- Provide remote and on-site user support.
- Document issues and update the IT helpdesk system.
Required Skills
- Good knowledge of Windows 10/11 , macOS , and basic Linux commands.
- Understanding of DNS, DHCP, VPN, IP configuration .
- Familiar with antivirus and system update management .
- Strong troubleshooting, communication, and documentation skills.
Preferred Qualifications
- Degree/Diploma in Computer Science or IT .
- Certifications: CompTIA A+ , Microsoft Certified: Modern Desktop Administrator , or RHCSA (preferred).
- Hands-on corporate IT support experience.
- Experience 1-2 years.
Desktop Support Engineer
Posted 5 days ago
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Job Description
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles)
Desired Skills & Experience
Responsibilities:
● Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
● Printer break-fix and installation
● Disposal, redeployment and Asset reclaim
● Shipping coordination
● Data Backup and Data Recovery coordination
● Hardware Refresh
● Warranty and Out-of-warranty repair and replacement
● Depot Services
● Walk Up Support
● Spare parts management
● Good Knowledge / hands on supporting VDI 1st level Trroubleshooting
● Executive (VIP) Support
● Audio and Video Support including Health Checks
● Inventory and Asset Management – Depot Operations
● Coordinate with external vendors for dispatch support
● Identify and resolve hardware and software application conflicts
● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Collaborate with cross functional teams to properly onboard incoming new hires
● Ensure that hardware is properly assigned and updated into our management system
● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
● Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
● Ensure that resolutions are consistent with company standards and policies
Requirements/Qualifications:
● Prefer 3-5 years IT experience, including technical training
● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
● Experience with imaging windows 10 OS.
● Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
● Networked printer experience (queue creation, server maintenance, etc.)
● Experience in using PC-based word processing, presentation, and e-mail software preferred
● Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
● Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
● Outstanding customer service and interpersonal skills
● Excellent organizational skills and ability to prioritize tasks among many competing requests
● Experience working in or supporting a call center or help desk environment
● MCP and or A+ Certifications
● Aptitude for learning
● Excellent oral and written communication skills
● Ability to work in teams and in a team environment
● Able to lift up to 50 pounds
● Own car for transportation (mileage will be reimbursed by policy)
● Valid driver’s license