4,942 Engineer Support jobs in India
Field Service Engineer - Remote Support
600001 Thane, Maharashtra
₹55000 Monthly
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and technically adept Field Service Engineer to provide remote support and troubleshooting for complex machinery and equipment. This is a fully remote position, demanding strong diagnostic skills and the ability to guide on-site technicians through intricate repair and maintenance procedures. You will be the primary point of contact for resolving technical issues reported by our customers, offering expert advice and solutions via video calls, phone, and remote access tools. Your responsibilities will include analyzing technical problems, developing step-by-step resolution plans, and documenting all interactions and solutions. You will maintain a deep understanding of our product lines, including their operational mechanisms, common faults, and repair protocols. The role requires excellent communication skills, particularly the ability to translate complex technical jargon into clear, actionable instructions for non-technical personnel. You will collaborate closely with internal engineering and support teams to escalate issues, identify product improvements, and contribute to knowledge base development. Proactive engagement in identifying potential future issues based on reported trends will be highly valued. The ideal candidate is self-motivated, organized, and capable of managing their workload effectively in a remote environment. A strong commitment to customer satisfaction and a passion for problem-solving are essential. This role offers the unique opportunity to leverage your engineering expertise to support a wide range of clients and technical challenges without the need for extensive travel, focusing on effective remote assistance from Chennai, Tamil Nadu, IN and beyond.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment.
- Guide on-site personnel through diagnostic and repair procedures.
- Analyze technical issues and develop effective resolution strategies.
- Document all support interactions, resolutions, and technical findings.
- Maintain up-to-date knowledge of product specifications and functionalities.
- Collaborate with internal engineering and support teams to resolve escalated issues.
- Contribute to the development of technical documentation and knowledge base articles.
- Identify trends in technical problems and suggest product improvements.
- Ensure high levels of customer satisfaction through timely and effective support.
- Manage support tickets and prioritize urgent requests.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or a similar role.
- Proven ability to diagnose and resolve complex technical issues remotely.
- Excellent understanding of mechanical, electrical, and hydraulic systems.
- Strong proficiency in using remote support tools and diagnostic software.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to provide clear, concise technical instructions.
- Self-motivated and able to work independently in a remote setting.
- Strong organizational and time management skills.
- Customer-focused mindset with a commitment to service excellence.
This advertiser has chosen not to accept applicants from your region.
0
Field Service Engineer (Remote Support)
452001 Indore, Madhya Pradesh
₹700000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is a global leader in providing advanced industrial machinery and automation solutions. We are seeking a highly skilled and technically proficient Field Service Engineer to join our remote support team. In this critical role, you will be responsible for providing expert technical assistance and troubleshooting for our clients' installed base of equipment, primarily through remote diagnostics, guided on-site assistance, and documentation. Your expertise will be crucial in minimizing downtime, ensuring optimal performance, and maintaining customer satisfaction. This is a fully remote position, allowing you to work from your preferred location in India while supporting clients across various industries.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex industrial machinery and automation systems.
- Utilize diagnostic tools, remote access software, and virtual communication platforms to identify and resolve equipment issues.
- Guide on-site customer personnel through troubleshooting and repair procedures.
- Analyze equipment performance data and identify potential failure modes or areas for improvement.
- Develop and maintain technical documentation, including service manuals, troubleshooting guides, and best practice documents.
- Respond to customer inquiries and service requests in a timely and professional manner.
- Collaborate with internal engineering, sales, and customer support teams to ensure comprehensive issue resolution.
- Document all service activities, including issue diagnosis, resolution steps, and customer feedback.
- Contribute to the continuous improvement of service processes and tools.
- Identify opportunities for preventative maintenance and service contract renewals.
- Train customer personnel on equipment operation, maintenance, and basic troubleshooting.
- Assist in the development of remote monitoring and diagnostic capabilities.
- Stay up-to-date with product updates, technical specifications, and industry best practices.
- Escalate complex technical issues to senior engineers or product specialists when necessary.
- Ensure adherence to all safety protocols and company policies during remote assistance activities.
- Bachelor's or Diploma in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 3-5 years of experience in field service, technical support, or maintenance of industrial machinery, automation systems, or complex equipment.
- Strong understanding of electrical, mechanical, and control systems.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and other relevant test equipment.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical personnel.
- Experience with remote support tools and technologies (e.g., TeamViewer, VNC, video conferencing).
- Ability to work independently and manage priorities effectively in a remote setting.
- Willingness to travel occasionally for critical on-site interventions if required.
- Familiarity with PLCs, HMI, and industrial networking is a significant advantage.
- Knowledge of specific machinery relevant to our client's product lines is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Engineer - Support
Pune, Maharashtra
WESCO
Posted 2 days ago
Job Viewed
Job Description
As an Engineer - Support, you will provide ongoing managed service support to end user customers. You will be responsible for application and network infrastructure support. You will handle support cases, including troubleshooting of ethernet networking problems in accordance with Service Level Agreements (SLA).
**Responsibilities:**
+ Provide 24x7 monitoring and operational support for cloud-based infrastructure, primarily on Azure
+ Respond to alerts and incidents, troubleshoot infrastructure issues, and ensure timely resolution or escalation
+ Monitor system performance, availability, and health using tools like Azure monitor & Datadog
+ Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems.
+ Perform basic administration and troubleshooting of AWS services (VM, Azure storage, Vnet, Active Directory, Load Balancer, etc.).
+ Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.
+ Implement and maintain automation scripts for cloud operations using tools like Azure Function, Azure Resource Manager and Terraform
+ Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
+ Takes ownership of the escalated cases from associate engineers and take it to the resolution.
**Qualifications:**
+ Bachelor's Degree - Engineering or related discipline required; Master's Degree preferred
+ Licenses/Certificates/Designations - IT industry networking certifications such as CCNP or JNCIS; or equivalent
+ Minimum 3 years of experience supporting network and AV operations
+ Minimum 3 - 6 years of hands-on experience in a cloud operations or NOC support role.
+ Knowledge about types of cloud services like IaaS, PaaS, SaaS.
+ Proficiency in Microsoft Azure services like Compute, Integration, Migration, Networking, Identity & Security, Database, Management & Governance, etc
+ Proficiency in Azure services such as Azure App Service, Azure Function, AKS, VM, Azure Integration, Azure Network, App Gateway, Bastion Host, DNS, Firewall, Express Route, Load balancer, VPN Gateway, Azure Storage, Data lake, Azure Site Recovery, SQL Database, Azure AD, Azure Backup, Azure Monitor, etc
+ Familiarity with ITIL-based support models and incident management processes.
+ Strong troubleshooting skills and a proactive approach to system reliability
+ Ability to work in 24x7 rotational shifts
#LM-P1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
**Responsibilities:**
+ Provide 24x7 monitoring and operational support for cloud-based infrastructure, primarily on Azure
+ Respond to alerts and incidents, troubleshoot infrastructure issues, and ensure timely resolution or escalation
+ Monitor system performance, availability, and health using tools like Azure monitor & Datadog
+ Handles incoming support cases, including troubleshooting of complex audio, video, and ethernet networking problems.
+ Perform basic administration and troubleshooting of AWS services (VM, Azure storage, Vnet, Active Directory, Load Balancer, etc.).
+ Evaluates, identifies, and replicates issues and follows an escalation process to reach desirable outcomes to ensure positive customer experience.
+ Implement and maintain automation scripts for cloud operations using tools like Azure Function, Azure Resource Manager and Terraform
+ Develops customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience.
+ Takes ownership of the escalated cases from associate engineers and take it to the resolution.
**Qualifications:**
+ Bachelor's Degree - Engineering or related discipline required; Master's Degree preferred
+ Licenses/Certificates/Designations - IT industry networking certifications such as CCNP or JNCIS; or equivalent
+ Minimum 3 years of experience supporting network and AV operations
+ Minimum 3 - 6 years of hands-on experience in a cloud operations or NOC support role.
+ Knowledge about types of cloud services like IaaS, PaaS, SaaS.
+ Proficiency in Microsoft Azure services like Compute, Integration, Migration, Networking, Identity & Security, Database, Management & Governance, etc
+ Proficiency in Azure services such as Azure App Service, Azure Function, AKS, VM, Azure Integration, Azure Network, App Gateway, Bastion Host, DNS, Firewall, Express Route, Load balancer, VPN Gateway, Azure Storage, Data lake, Azure Site Recovery, SQL Database, Azure AD, Azure Backup, Azure Monitor, etc
+ Familiarity with ITIL-based support models and incident management processes.
+ Strong troubleshooting skills and a proactive approach to system reliability
+ Ability to work in 24x7 rotational shifts
#LM-P1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
This advertiser has chosen not to accept applicants from your region.
2
Senior Field Service Engineer (Remote Support)
700001 Kolkata, West Bengal
₹75000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leader in advanced industrial equipment and machinery, is seeking a highly experienced Senior Field Service Engineer to join their fully remote technical support team. This role is essential for providing expert remote assistance to clients encountering issues with our sophisticated installation and maintenance systems. You will leverage your deep technical knowledge, diagnostic skills, and communication prowess to guide on-site personnel through complex troubleshooting, repair, and preventative maintenance procedures. The ideal candidate possesses a strong mechanical and electrical aptitude, familiarity with industrial control systems, and the ability to meticulously document issues and resolutions. You will be a critical point of contact for ensuring optimal performance and uptime of our clients' critical equipment from your home office.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert remote technical support for installation, maintenance, and repair of industrial machinery and equipment.
- Diagnose complex mechanical, electrical, and control system issues using remote diagnostic tools and client-provided information.
- Guide on-site technicians and operators through troubleshooting steps, repair procedures, and preventative maintenance schedules.
- Interpret technical manuals, schematics, and diagnostic data to identify root causes of problems.
- Maintain detailed records of customer interactions, technical issues, and resolutions within the CRM system.
- Collaborate with internal engineering and product development teams to escalate unresolved issues and contribute to product improvements.
- Develop and update technical documentation, FAQs, and troubleshooting guides for remote support.
- Ensure high levels of customer satisfaction through timely and effective remote assistance.
- Identify training needs for clients and recommend appropriate remote training sessions.
- Stay current with product updates, new technologies, and industry best practices.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- 5+ years of experience in field service engineering, technical support, or maintenance of complex industrial equipment.
- Strong understanding of mechanical systems, electrical circuits, PLCs, and industrial automation.
- Proficiency with diagnostic tools, multimeters, oscilloscopes, and related equipment.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
- Demonstrated ability to work independently, manage time effectively, and maintain high productivity in a fully remote environment.
- Experience with remote access tools and video conferencing platforms is essential.
- Familiarity with CRM software for tracking customer interactions.
This advertiser has chosen not to accept applicants from your region.
3
Field Service Engineer - Remote Support (Remote)
390001 Vadodara, Gujarat
₹700000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a highly skilled Field Service Engineer to provide remote technical support and troubleshooting for complex industrial equipment. This is a critical role that ensures our customers receive timely and effective assistance without the need for on-site presence in all cases. You will act as a primary point of contact for technical issues, diagnosing problems through detailed questioning, remote diagnostics tools, and leveraging extensive product knowledge. Your responsibilities will include guiding customers through troubleshooting steps, coordinating with on-site technicians for complex issues, and documenting all interactions and resolutions in our service management system. The ideal candidate will have a strong mechanical or electrical engineering background with hands-on experience in installation, maintenance, and repair of industrial machinery. Excellent communication skills are paramount, enabling you to clearly articulate technical information to a diverse range of users, from novice operators to experienced technicians. You must be adept at using remote access tools and diagnostic software. This role requires a proactive approach to problem-solving, exceptional analytical skills, and the ability to remain calm and effective under pressure. As a remote support engineer, you will play a vital role in maintaining customer satisfaction and minimizing equipment downtime. You will also contribute to knowledge base development, creating troubleshooting guides and FAQs based on common issues encountered. We are seeking individuals who are passionate about technology, dedicated to providing outstanding customer service, and comfortable working autonomously in a remote environment. Your expertise will help our clients keep their operations running smoothly and efficiently.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve complex mechanical and electrical issues.
- Guide customers and on-site technicians through repair and maintenance procedures.
- Utilize remote diagnostic tools and software effectively.
- Document all service requests, troubleshooting steps, and resolutions accurately.
- Collaborate with engineering and product teams to resolve escalated issues.
- Develop and maintain technical documentation, including user guides and knowledge base articles.
- Ensure high levels of customer satisfaction through prompt and effective support.
- Identify trends in technical issues and provide feedback for product improvement.
- Manage service tickets and prioritize urgent requests.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or a similar role.
- Proven expertise in diagnosing and repairing complex industrial machinery.
- Strong understanding of mechanical systems, electrical controls, and automation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional verbal and written communication skills for remote interaction.
- Proficiency with remote access and diagnostic software.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused attitude with a commitment to service excellence.
- Experience in creating technical documentation is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Senior Field Service Engineer (Remote Support)
530001 Visakhapatnam, Andhra Pradesh
₹60000 Monthly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This is a critical role requiring extensive knowledge of mechanical, electrical, and software systems within our specialized product lines. As this position is fully remote, you will leverage advanced diagnostic tools, video conferencing, and remote access technologies to assist on-site technicians and customers in troubleshooting and resolving issues. Your primary responsibilities will include providing expert-level technical support via phone, email, and video calls, analyzing diagnostic data submitted by field teams, and guiding them through intricate repair procedures. You will be responsible for creating and updating technical documentation, troubleshooting guides, and best practice manuals for our equipment. This role also involves collaborating closely with the engineering and product development teams to identify recurring issues, provide feedback for product improvements, and contribute to the design of more robust and maintainable systems. You will train and mentor junior field service engineers and customer support staff on advanced troubleshooting techniques and product intricacies. The ability to interpret complex schematics, blueprints, and diagnostic reports is paramount. You must be adept at managing multiple support requests simultaneously, prioritizing urgent issues, and ensuring timely resolution to minimize customer downtime. This position requires a proactive problem-solver with exceptional communication and interpersonal skills, capable of explaining technical concepts clearly to a diverse audience. A strong commitment to customer satisfaction and a passion for resolving challenging technical problems are essential. This is a fantastic opportunity to be a central point of technical expertise within our organization, contributing significantly to operational efficiency and customer success from a remote location.
Responsibilities:
Responsibilities:
- Provide expert-level remote technical support for industrial machinery.
- Diagnose and troubleshoot complex mechanical, electrical, and software issues.
- Guide on-site technicians through repair and maintenance procedures.
- Develop and maintain technical documentation, including manuals and guides.
- Analyze diagnostic data and performance logs to identify root causes.
- Collaborate with R&D and engineering teams on product improvements.
- Train and mentor field service personnel and customer support staff.
- Manage and prioritize multiple technical support requests.
- Ensure timely resolution of issues to minimize operational impact.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service or technical support for complex machinery.
- In-depth knowledge of industrial equipment, diagnostics, and repair techniques.
- Proficiency in interpreting technical drawings, schematics, and blueprints.
- Excellent remote communication and troubleshooting skills.
- Experience with remote access and diagnostic software.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving and analytical abilities.
- Familiarity with various industry standards and regulations is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer - Remote Support
390001 Vadodara, Gujarat
₹900000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a global leader in advanced industrial machinery, is seeking a highly skilled Senior Field Service Engineer to provide remote technical support and guidance. This is a fully remote position, allowing you to leverage your expertise to assist customers and on-site technicians worldwide. You will be the primary point of contact for complex technical issues, diagnosing problems, providing step-by-step troubleshooting instructions, and ensuring the optimal performance and maintenance of our client's sophisticated equipment. The ideal candidate possesses deep knowledge of electromechanical systems, excellent diagnostic abilities, and outstanding communication skills for effective remote interaction.
Key Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned engineer to utilize their expertise in installation and maintenance remotely, providing critical support from Vadodara, Gujarat (or any location), ensuring seamless operations for clients worldwide.
Key Responsibilities:
- Provide expert remote technical support for installation, operation, maintenance, and repair of industrial machinery.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and customer input.
- Guide on-site technicians and customers through troubleshooting procedures via phone, video conferencing, and digital platforms.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and video tutorials.
- Analyze service data to identify recurring issues and recommend product improvements or preventative maintenance strategies.
- Escalate critical issues to engineering or product development teams when necessary, providing detailed problem descriptions.
- Conduct remote training sessions for customer personnel and internal service teams.
- Ensure high levels of customer satisfaction through prompt, effective, and professional remote support.
- Contribute to the continuous improvement of remote support processes and tools.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong emphasis on remote support.
- Extensive knowledge of industrial machinery, including mechanical, electrical, and control systems.
- Proficiency with remote access tools, diagnostic software, and video conferencing platforms.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly.
- Strong customer service orientation and patience.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience with automation, robotics, or specific machinery relevant to the client's product line is a significant advantage.
This is an excellent opportunity for a seasoned engineer to utilize their expertise in installation and maintenance remotely, providing critical support from Vadodara, Gujarat (or any location), ensuring seamless operations for clients worldwide.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Engineer support Jobs in India !
6
Senior Field Service Engineer, Remote Support
226001 Lucknow, Uttar Pradesh
₹900000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer to provide expert technical support and maintenance services, operating fully remotely. This role is designed for an experienced professional who can diagnose, troubleshoot, and resolve complex issues with industrial machinery and equipment from a distance. You will be instrumental in ensuring optimal performance and uptime for our clients' critical systems, leveraging advanced diagnostic tools and remote communication technologies. This remote-first position requires a proactive approach, exceptional problem-solving abilities, and a strong understanding of electromechanical systems.
Key responsibilities include:
Qualifications:
Key responsibilities include:
- Providing remote technical support and troubleshooting for a wide range of industrial equipment and machinery.
- Diagnosing hardware, software, and operational issues using remote diagnostic tools and virtual assistance.
- Developing and implementing preventative maintenance plans and remote monitoring strategies.
- Guiding on-site technicians or customer personnel through complex repair and maintenance procedures via video conferencing and detailed instructions.
- Creating and updating technical documentation, including troubleshooting guides, FAQs, and video tutorials for remote support.
- Analyzing performance data from connected equipment to identify potential problems and recommend solutions.
- Collaborating with engineering and product development teams to provide feedback on equipment design and reliability.
- Managing service requests and ensuring timely resolution of issues according to service level agreements (SLAs).
- Training remote support staff and junior engineers on best practices and advanced troubleshooting techniques.
- Identifying opportunities for service improvement and contributing to the development of new remote service offerings.
- Maintaining a high level of customer satisfaction through effective and efficient remote support.
- Staying up-to-date with the latest technologies and advancements in industrial automation and service support.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 5-7 years of experience in field service engineering or technical support, with a strong emphasis on remote assistance.
- Proven expertise in diagnosing and repairing complex electromechanical systems, industrial automation, or specific machinery types relevant to the client's industry.
- Proficiency with remote access software, diagnostic tools, and video conferencing platforms.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Strong communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical personnel remotely.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience with creating technical documentation is essential.
- Familiarity with PLCs, SCADA systems, and industrial networking is highly desirable.
This advertiser has chosen not to accept applicants from your region.
7
Senior Field Service Engineer - Remote Support
201001 Ghaziabad, Uttar Pradesh
₹800000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Engineer to provide remote technical support and troubleshooting for complex industrial machinery and systems. This role is critical for ensuring minimal downtime and maximum operational efficiency for our clients' on-site operations, all managed remotely. You will be responsible for diagnosing hardware and software issues, guiding on-site technicians through repair procedures, and offering expert advice on preventative maintenance and system optimization. A deep understanding of mechanical, electrical, and control systems is essential. You will leverage remote diagnostic tools, video conferencing, and detailed documentation to effectively resolve technical challenges. This position requires excellent problem-solving skills, strong communication abilities, and the capacity to remain calm and focused under pressure.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent practical experience. A minimum of 6-8 years of experience in field service engineering, with a strong focus on remote support and troubleshooting of complex machinery, is required. Proficiency with diagnostic software, remote access tools, and a solid understanding of industrial control systems (PLCs, SCADA) are essential. Excellent analytical, problem-solving, and communication skills, with the ability to explain technical concepts clearly to non-technical personnel, are crucial. This remote role requires a self-starter with a proactive approach to issue resolution and a commitment to exceptional customer service. If you thrive on solving complex technical challenges from a distance, this opportunity is for you.
Key responsibilities include:
- Providing expert remote technical support and troubleshooting for industrial equipment and systems.
- Diagnosing complex mechanical, electrical, and software issues using remote tools and diagnostics.
- Guiding on-site technicians or customers through repair, maintenance, and installation procedures via phone, video, or online platforms.
- Developing and documenting technical solutions, workarounds, and best practices.
- Responding to critical service requests and prioritizing support efforts to minimize equipment downtime.
- Analyzing system performance data to identify potential issues and recommend preventative measures.
- Collaborating with engineering and product development teams to provide feedback on product performance and potential improvements.
- Maintaining accurate service records and customer interaction logs.
- Ensuring customer satisfaction through efficient and effective problem resolution.
- Staying current with product updates, technical advancements, and industry best practices.
The ideal candidate will possess a Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent practical experience. A minimum of 6-8 years of experience in field service engineering, with a strong focus on remote support and troubleshooting of complex machinery, is required. Proficiency with diagnostic software, remote access tools, and a solid understanding of industrial control systems (PLCs, SCADA) are essential. Excellent analytical, problem-solving, and communication skills, with the ability to explain technical concepts clearly to non-technical personnel, are crucial. This remote role requires a self-starter with a proactive approach to issue resolution and a commitment to exceptional customer service. If you thrive on solving complex technical challenges from a distance, this opportunity is for you.
This advertiser has chosen not to accept applicants from your region.
8
Senior Field Service Engineer - Remote Support
302001 Jaipur, Rajasthan
₹95000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client, a leader in advanced industrial automation and robotics, is seeking a highly skilled Senior Field Service Engineer to join their fully remote technical support division. This vital role will focus on providing expert remote troubleshooting, diagnostic, and maintenance support for complex machinery and systems deployed at client sites worldwide. You will be the primary point of contact for intricate technical issues, leveraging remote diagnostic tools, video conferencing, and comprehensive technical documentation to guide on-site personnel or technicians through repairs and resolutions. The ideal candidate possesses a profound understanding of mechanical, electrical, and software systems common in industrial environments, coupled with exceptional problem-solving abilities and a methodical approach to diagnosing complex faults. Strong communication and interpersonal skills are paramount to effectively guide and instruct clients through technical procedures. You will also be instrumental in documenting common issues, developing solutions, and contributing to knowledge base articles to enhance overall service efficiency. This position requires a self-motivated individual who can work autonomously, manage time effectively, and deliver high-quality technical support from a remote location. The nominal location for administrative purposes is Jaipur, Rajasthan, IN , however, this is a fully remote position, allowing you to work from your preferred location.
Responsibilities:
Responsibilities:
- Provide remote technical support, troubleshooting, and diagnostics for industrial machinery and systems.
- Guide on-site personnel and technicians through repair and maintenance procedures via phone, video, and remote access tools.
- Analyze complex mechanical, electrical, and software issues.
- Develop and implement effective solutions for equipment failures and performance problems.
- Document technical issues, resolutions, and procedures for knowledge base creation.
- Collaborate with engineering and product development teams to identify root causes of recurring problems.
- Maintain detailed records of support interactions and resolution times.
- Contribute to the development of technical documentation and training materials.
- Ensure high levels of customer satisfaction through timely and effective support.
- Stay current with product updates, new technologies, and industry best practices.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, preferably with industrial automation equipment.
- Demonstrated expertise in diagnosing and troubleshooting complex electromechanical and software systems.
- Proficiency with remote diagnostic tools, multimeters, oscilloscopes, and other relevant test equipment.
- Strong understanding of control systems, PLCs, robotics, and industrial networks.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with technical documentation and knowledge base management.
- Strong customer service orientation and ability to remain calm under pressure.
This advertiser has chosen not to accept applicants from your region.
9