8,091 Enterprise Analyst jobs in India

Job Summary

• S&T COO Services is responsible for Bank-wide people data enablement, create methods and data models to inform data-driven decision processes resulting in improved business performance,
• data platform product management, delivery of operational and regulatory reports, dashboards, data-driven process automation, and the provision of advanced analytics support.
• To help carry us further we are searching for an experienced Lead, Data Analyst to join our team.
• The ideal candidate will be highly skilled in all aspects of Data Analytics, including data gathering, cleansing, analysing, interpreting and data transformation to provide insights and Translate analysis into data-driven stories and data visualization expertise to translate complex data into actionable information for a specific audience.
  
  

• Responsible for modelling complex problems and processes using various analytical tools and methods.
• work with various data sources, transform raw data into meaningful information through reports and visualizations.
• Build & maintain stable, reliable & cost-effective Reporting & Analytics products capable of supporting current & future stakeholder needs.
  
  

• Manages client relationships across multiple geographies and effectively engage with key stakeholders.
• Manages client service delivery expectations of both standard, Adhoc and project related activities, develop a regular communication framework with the clients.
  
  

• Understanding of data warehousing concepts and relational databases and translate business need into data models supporting business solutions.
• Experience with data collection, cleaning, transformation, developing workflows and visualization using Dataiku from diverse data sources.
• Able to automate Dataiku workflows, monitor performance and integrate with cloud platforms and big data technologies and BI tools.
• Implement machine learning models in DSS for predictive analytics.
• Strong proficiency in one of the BI tools (MicroStrategy, Tableau)
• Advanced knowledge of SQL (Joins, subqueries etc.)
• Working knowledge of Python for data analysis
• Present findings to stakeholders with clear storytelling and visualizations.
• Facilitate data cleansing & maintenance, monitor data changes and report anomalies based on insights and business specific knowledge.
  
  

• Co-ordination with other COE departments, to drive global process and deliver on the overall HR collective agenda.
• Provide relevant insights, focus/ highlight key issues with complementing recommendations to help Stakeholders drive strategic business decisions.
  
  

• The ability to identify key issues based on the process and put in place appropriate controls and measures.
• Perform data profiling, validation, and cleansing to ensure data integrity.
  
  

• Adherence to the Group guidelines on Data Security (GDPR). Follow standard approach towards metrics/data in line with Data Dictionary and Data Asset Register
• Maintain documentation and consistency, ensure data accuracy, integrity, and security.
  
  

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
  
  

• Business Heads
• Global HRBP
• Management
• COEs, Risk and Compliance
  
  

• Dataiku
• SQL
• Python
• Hadoop (HQL)
• MicroStrategy
• Tableau
• Story Telling with Data
  
  

• Education Bachelor's / Master's degree
• Training Dataiku, Tabelau, Microstragey, Story Telling
• Certifications Dataiku, Tabelauf required for the role.
  
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

Job Description

Develops, maintains and manages Unified communication application standards and systems and contact center solutions. Drives the development of detailed configuration parameters, custom extensions, workflow and integration solutions. Coordinates with teams to ensure solutions are designed to operate in highly available and reliable environments. Provides technical support and advises on the use of programming tools, systems and networks. Provides support to address availability and reliability issues on various systems (that is, Microsoft Teams Voice, Cisco, Nice InContact Center,) across multiple locations

Responsibilities

• Works on a Large portfolio of Unified communication applications.
• Innovation: Driving innovation in the UCC space to enhance business processes, improve user experience.
• Operations of all UCC environments, including Global voice, Contact center, Messaging, Collaboration, Modern Communication tools, applications and services.
• Collaboration Enablement: management of UCC tools and services
  
  

• Designs, installs, and maintains the organizations collaboration and communication (voice/video/IMP) infrastructure.
• Video conferencing meeting Rooms design and deployment.
• Gather technical requirements and translate them into hardware and software capabilities.
• Communicate technical design and coordinate proof-of-concept analyses to production.
• Exhibit expertise in Collaboration solutions, including Cloud calling and Contact Center (Nice InContact/Cisco Webex/ AWS / MS), and monitoring & manage tools
• MS Teams Voice and Audio Codec SBC expert.
• Manage and maintain the Number Database, Voicemail database, and feature operations of the organization
• UCCX Scripting, Call Flows & UCCX agent configuration. Knowledge with Cisco Finesse Application.
• has demonstrated the ability to use tools including Webex Tracer, Wireshark, and Fiddler
• UCCX agent Configuration and Team, Trigger, Call Control Group (CCG), CSQ and skills Configuration.
• Automation of UC operations with Python and other scripting technologies.
• Hands on Knowledge/ Experience of H.323, H248, MGCP and SIP and Knowledge of compression algorithms G729, G711, G722 etc
• Hands on Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP
• Trucking concepts, topology design VoIP media RTP/RTCP
• Expertise with Signaling Protocols ISDN, CAS, Analogue, T1/E1 PRI, EM
• Extensive experience configuring, implementing, and troubleshooting QoS
• Impacts the quality of own work and that of the team.
• Strong problem-solving skills and the ability to work collaboratively.
• Works as a fully competent team member.
  
  

• Candidate has experience of enhancement abilities through Scripting and REST/XML API familiarity.
• Candidate has proficiency across the Webex suite of products, with emphasis on telephony function.
• Possess an intermediate level of IP networking knowledge.
• Possess knowledge with Quality of Service (security concepts knowledge), as applicable to UCC.
• Candidate is comfortable to act on certificate level problems and issue.
• Maintains required compliance reports and documentation.
  
  

• A strong understanding of UCC technologies and infrastructure, including cloud services, security, and compliance standards.
• Knowledge of UCC applications such as voice call control, audio/video/web conferencing, IM/presence, CDR, E-911, voice/fax, and unified messaging.
• Proficiency with Microsoft 365 services and administration, including a good understanding of Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
• Unified Contact Center solutions Cisco contact center or Five9&aposs or Nice InContact Center.
• Diploma or equivalent work experience required.
• Minimum of 8-10 years of relevant experience or equivalent combination of education and experience in Enterprise Applications/ Unified Communication and Collaboration Solutions.
• Good business English skills (Written and spoken).
• Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA compliance, and general vendor relationship management.
• Strong and professional verbal and written communication skills, along with the ability to effectively communicate and present to different audiences such as senior leadership, cross-functional business groups, or technical staff.
• Well-developed skills in presentation building and process mapping.
• Deep knowledge of and experience with collaboration and conflict resolution.
  
  

• To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**