21 Eu Manager jobs in India

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.

The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.

Roles & Responsibilities

• Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
• Identify and pursue new business opportunities within existing accounts.
• Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.
• Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.
• Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.
• Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.
• Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks&apos products.
  
  

Qualifications

• 4-6 years of experience in a customer-facing sales or account management role.
• Proven experience in building and maintaining strategic client relationships.
• Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding.
• Experience managing both large and small accounts independently.
• Strong track record of meeting or exceeding revenue and retention targets.
• Bachelor&aposs degree in Business, Marketing, or a related field (preferred).

Skills Inventory

• Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor.
• Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales.
• Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting.
• Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes.
• Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations.
• Initiative & Ownership: Self-starter capable of independently managing customer success and retention.
• Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.
  
  

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Skills Required
sales pipeline management, Strategic Selling, Customer Relationship Management, Communication, Analytical Thinking

Job Description

We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.

The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.

Roles & Responsibilities

• Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
• Identify and pursue new business opportunities within existing accounts.
• Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.
• Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.
• Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.
• Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.
• Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks' products.

Qualifications

• 4-6 years of experience in a customer-facing sales or account management role.
• Proven experience in building and maintaining strategic client relationships.
• Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding.
• Experience managing both large and small accounts independently.
• Strong track record of meeting or exceeding revenue and retention targets.
• Bachelor's degree in Business, Marketing, or a related field (preferred).

Skills Inventory

• Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor.
• Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales.
• Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting.
• Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes.
• Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations.
• Initiative & Ownership: Self-starter capable of independently managing customer success and retention.
• Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Description

- Responsible for negotiating, structuring, and/or administrating contractual documents that establish business relationships with vendors, customers, and/or partners

- Pricing of global BPO Opportunities for outsourcing deals & Responding to RFI /RFPs.

- Works with sales and service teams as well as the legal department to structure contracts.

- Analyzes contracts to ensure compliance with company policy and other requirements.

- Work with teams to prepare, track and coordinate the commercial aspects and financial strategy of medium to highly complex deals. Take accountability for mentoring and coaching more junior members of commercial team to support the overall competence development of the team.

Required Experience:

- Demonstrable experience working in the field in a similar role within a global BPO/BPM/IT services organization

- Proven experience working with pricing assumptions and developing pricing models

- Demonstrated experience in deal structuring, pricing review, and negotiation experience

Key Roles and Responsibilities:

- Prepare the commercial parts of sales proposals for submission to clients.

- Provide recommendations and review the pricing and costing of deals to ensure maximum benefit and minimum risk to organization.

- Build and compile pricing models for specific proposals and provide input into the development of standardized pricing models.

- Provide a commercial summary, benefits, internal margin sharing, financial options and assumptions to be consolidated into the client's template.

- Present key pricing assumptions and risks for sign-off at relevant levels, in line with the authority matrix.

- Engages with and leverages off relationships between organization and vendors and/or subcontractors and strategic alliances, including the Legal Team during the conception, construction, and review of client proposals, soliciting information, and escalating queries.

- Ensure that deal profitability is not eroded over time by calculating the long-term profit of deals, evaluating and concluding on foreign currency issues and the impacts of these both financially and contractually.

- Incorporate organization terms and conditions into the structure of client financing models and master services agreements.

- Ensure deal profitability by investigating taxation, inflationary movements cost of living issues, etc.

- Provide support to relevant team by assisting with the maintenance of vendor warranties to ensure inclusion in the construction of deals.

- Lead or participate in the negotiation of deals with clients by interpreting information and providing advice on the commercial viability of the opportunity.

- Mitigate risks in terms of the calculation and payment of penalties, contract termination, building agreements, limitation of liability, and non-solicitation for bids and/or deals and provide feedback to the key stakeholders regarding these.

- Provide input to process/business requirements development.

Knowledge, Skills, and Attributes:

- Good understanding of the local operating, commercial and general business conditions

- Well-developed negotiation skills

- Lateral thinking ability

- Excellent attention to detail and organizational skills

- Good business and commercial acumen coupled with an analytical mind.

- Ability to work under pressure without compromising quality and accuracy

- Solid team skills, particularly engaging with the team to continuously develop own expertise

- Good communication skills, especially related to facilitation, documentation, and reporting

- Good Microsoft Office skills (Excel/Word/PowerPoint)

- Highly numerate and display high levels of integrity

Qualifications

CA, MBA - Finance

Description
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role - Manager, Account Management:
Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.
The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
Timings will be as per EU shift, 12:00 pm IST to 09:00 pm IST
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of Account Managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
1)Starting a week with round of one to one`s with team members helps the team reflect on previous week and repurpose the week ahead.
2)Reviewing/Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge/Iterate short falls, and appreciate progress. (key inputs: Selection addition, Inventory availability, Deals/Promotions, Profitability. Key Output: Revenue (GMS)
3)Governance mechanisms with key stakeholders is required to receive feedback, iterate new ideas and receive support.
4)Be available to your team to provide guidance and remove blockers.
5)Actively participate various country wide project groups (i.e. product launches, process improvement initiatives, functional workstream reviews/debates)
Basic Qualifications
- 6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
Preferred Qualifications
- 2+ years of mentoring, leading and coaching experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role - Manager, Account Management:
Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.
The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
Timings will be as per EU shift, 12:00 pm IST to 09:00 pm IST
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of Account Managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
1)Starting a week with round of one to one`s with team members helps the team reflect on previous week and repurpose the week ahead.
2)Reviewing/Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge/Iterate short falls, and appreciate progress. (key inputs: Selection addition, Inventory availability, Deals/Promotions, Profitability. Key Output: Revenue (GMS)
3)Governance mechanisms with key stakeholders is required to receive feedback, iterate new ideas and receive support.
4)Be available to your team to provide guidance and remove blockers.
5)Actively participate various country wide project groups (i.e. product launches, process improvement initiatives, functional workstream reviews/debates)
Basic Qualifications
- 6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
Preferred Qualifications
- 2+ years of mentoring, leading and coaching experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role - Manager, Account Management:
Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.
The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
Timings will be as per EU shift, 12:00 pm IST to 09:00 pm IST
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of Account Managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
1)Starting a week with round of one to one`s with team members helps the team reflect on previous week and repurpose the week ahead.
2)Reviewing/Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge/Iterate short falls, and appreciate progress. (key inputs: Selection addition, Inventory availability, Deals/Promotions, Profitability. Key Output: Revenue (GMS)
3)Governance mechanisms with key stakeholders is required to receive feedback, iterate new ideas and receive support.
4)Be available to your team to provide guidance and remove blockers.
5)Actively participate various country wide project groups (i.e. product launches, process improvement initiatives, functional workstream reviews/debates)
Basic Qualifications
- 6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
Preferred Qualifications
- 2+ years of mentoring, leading and coaching experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role - Manager, Account Management:
Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.
The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
Timings will be as per EU shift, 12:00 pm IST to 09:00 pm IST
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of Account Managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
1)Starting a week with round of one to one`s with team members helps the team reflect on previous week and repurpose the week ahead.
2)Reviewing/Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge/Iterate short falls, and appreciate progress. (key inputs: Selection addition, Inventory availability, Deals/Promotions, Profitability. Key Output: Revenue (GMS)
3)Governance mechanisms with key stakeholders is required to receive feedback, iterate new ideas and receive support.
4)Be available to your team to provide guidance and remove blockers.
5)Actively participate various country wide project groups (i.e. product launches, process improvement initiatives, functional workstream reviews/debates)
Basic Qualifications
- 6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
Preferred Qualifications
- 2+ years of mentoring, leading and coaching experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role - Manager, Account Management:
Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.
The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they're building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You'll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
Timings will be as per EU shift, 12:00 pm IST to 09:00 pm IST
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team's sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of Account Managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
1)Starting a week with round of one to one`s with team members helps the team reflect on previous week and repurpose the week ahead.
2)Reviewing/Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge/Iterate short falls, and appreciate progress. (key inputs: Selection addition, Inventory availability, Deals/Promotions, Profitability. Key Output: Revenue (GMS)
3)Governance mechanisms with key stakeholders is required to receive feedback, iterate new ideas and receive support.
4)Be available to your team to provide guidance and remove blockers.
5)Actively participate various country wide project groups (i.e. product launches, process improvement initiatives, functional workstream reviews/debates)
Basic Qualifications
- 6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
Preferred Qualifications
- 2+ years of mentoring, leading and coaching experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

About Us: At Kuoni Tumlare, we create truly inspiring travel experiences that go beyond expectations. Proudly part of the JTB Corporation, we curate and deliver group travel, and meetings, incentives, congresses and events.

Job Purpose

The primary role of Sales Operations will be to coordinate with the client post the go-ahead of the group for booking hotels and various land services such as restaurants, guides, local coaches, special requests etc. Not only this, but sales operations also need to liaise with the fulfilment center to get the services booked and to ensure timely confirmations within budget and a high level of operational quality.

Key Activities

• To create the services and bookings forms in booking software

• Check itineraries in detail to make sure clear feasibility in timing and routing. Pay full attention to service/route availabilities depending on each seasonality.

• Manage and operate Premium Ad-hoc or incentive tours (except MICE) with full attention and quality. Handle normal ad-hoc and series tours according to the given internal guideline.

• Conduct an appropriate selection of suppliers suitable for the tour in terms of quality and price.

• Ensure service bookings are planned as per the logical itinerary routing

• Provide clear and constructive suggestions and proposals to clients for any critical services.

• Provide support to the business by gathering market trends, new products and local destination information as well as providing feedback and suggestions.

• To raise and fix the invoices timely

• Visa support responsibilities: check and prepare visa support documentation for agents, follow up and provide the support that may be needed during the progress.

Other activities

• Prompt communication within the team about various business updates

• Support customer service team in event of major on-road issues like book outs.

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations centers.

• Coordination with Finance team for prepayments and query resolutions

Knowledge & Skills

• Relevant experience of 5 to 8 years in an EU DMC.

• Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).

• In dept destination knowledge - Europe

• Good working knowledge of Microsoft Office (data analysis in Excel)

• Planning and proactive work approach.

• Hardworking and reliable.

• Self-motivated and a good teamwork player.

• Good negotiation skills.

• Analytical thinking, attention to detail and accuracy

Please apply directly with your updated CV if you fulfill the requirement and are based in Delhi NCR. Experience in EU DMC is a must.

5 days working. Job Location - Barakhamba Road, Connaught Place, Delhi.