61 Event Planners jobs in India
Meeting Planner
Posted today
Job Viewed
Job Description
As perfectionists, artists, strategic thinkers, and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy?
**Meeting Planner**
- Full time, Mumbai. India_
**Essential Duties and Responsibilities**:
Sourcing:
- Schedule and run "kick-off" call with Client and other necessary resources to obtain meeting details in preparation for sourcing.
- Consult with Client during research of venues to ensure a strategic, targeted search ensuring Client requirements are met in meeting specifications.
- Understand and effectively communicate all internal policies to Client.
- Consult with meeting Client and make appropriate suggestions to ensure meeting success.
- Ability to effectively follow Client sourcing process.
- Create initial budget for Client approval.
- Initiate e-RFP to collect availability and pricing for meetings.
- Prepare Availability Report for Client in accordance with standards and established Client SLAs.
- Present availability to Client with targeted, strategic recommendations.
- Block appropriate space and release all space not needed on a timely basis.
- Manage contracting process, including use of Client Addendums, and effective negotiating of contract T&Cs, in accordance with established standards and best practices.
- Focus on cost savings initiatives; track and document cost savings.
- Coordinate site inspections (as necessary) with suppliers, Client and other resources. Prepare appropriate site inspection material for Client.
- Manage cancellations as necessary; monitor and maintain cancellation penalties for rebook opportunities and seek to utilize available cancellation credits.
- Develop and maintain relationships with Client to ensure repeat satisfaction.
- Rely upon past experiences to offer creative solutions and recommendations to elevate the attendee experience and provide “a little more, a little better” to each meeting or event.
Vendor Relations:
- Utilize strategic partners for quality of service, minimization of risk, and maximum pricing advantage.
- Operate in an ethical manner with vendors, in accordance with established standards.
- Develop strong relationships with all vendors, but particularly designated NSOs.
- Negotiate and execute all supplier contracts for the best possible prices and concessions in order to achieve contractual client SLAs.
- Follow RFP guidelines for vendors.
- Maintain positive supplier relationships.
- Maintain the highest level of quality, professionalism, and integrity when negotiating with suppliers and interacting with clients and colleagues.
- Keep abreast of new destination options, well-priced seasonal destination options, and "hot date" offerings.
- Escalate vendor challenges to appropriate leadership.
- Participate in supplier webex presentations, as scheduled.
Planning:
- Day to day/main contact with Client providing consultative approach to program planning, ensuring the Client has identified clear objectives for the outcome of the meeting, conference or program and determine steps to ensure these objectives are achieved.
- Manage day-to-day program budgets to stay in line with pre-approved spend.
- Manage a program timeline and meet deadlines accordingly.
- Facilitate the creative direction and overall development timeline of program web sites, proofread, present and gain Client approval.
- Negotiate and purchase ancillary contracts such as ground transportation, entertainment and décor elements via preferred supplier partners.
- Monitor supplier service levels. Address and resolve service issues directly with supplier in a professional manner. Escalate continuing issues to direct Supervisor as needed.
- Devise on-site program operations staff recommendations based on specific role and responsibility, scope of program and continuity with respective Client.
- Track and manage hotel and all supplier attrition, cancellation and deposit schedules.
- Prepare program related Payment Request Forms for suppliers.
- Coordinate and execute Client VIP special needs during planning and program execution.
- Prepare documents to communicate on-site travel director notes, logistic plans, final reports, program specs and all other pertinent program related planning materials for a seamless turnover and onsite execution.
- Travel on-site as directed and serve as lead representative for suppliers and Client.
- Conduct internal and Client debriefings as needed.
- Reconcile all final billing via Lead Travel Director on site to complete final billing reconciliation.
Attendee Management:
- Manage day to day customer service by answering all attendee questions.
- Update attendee personal information in meeting technology to ensure all changes are up to date on a daily basis.
- Troubleshoot regist
Gurugram Career Event - Applications invited for Planning IT Analyst
Posted today
Job Viewed
Job Description
What you will do
Collaborate globally to support key projects and ensure effective communication across time zones.
Develop and maintain system integrations for seamless data flow with Workday Adaptive Planning.
Utilize SQL skills to optimize integrations and configurations.
Facilitate data mapping for accurate and efficient data transfer.
Understand integration requirements and deliver solutions with cross-functional teams.
Provide on-call support during peak business planning phases.
Manage and maintain components like sheets, formulas, access rules, reports, and dashboards within Workday Adaptive Planning.
About You
Skills and Qualifications
Strong understanding of system integrations with data warehouses.
Bachelor’s or master’s degree from a recognized university in Computer/IT other relevant engineering disciplines with minimum GPA
Proficient in implementing data models, data mapping, generating comprehensive reports, and designing interactive dashboards.
Intermediate or advanced skill in SQL.
Ability to write complex queries, including joins, subqueries, and aggregate functions.
Effective collaboration on team-based projects.
Preferred Qualifications/ Experience
Strong understanding of financial planning and analysis processes.
Experience in Workday Adaptive Planning or other Enterprise Performance Management (EPM) tools.
Comprehensive understanding of APIs including their design, development, and integration.
Knowledgeable with annual planning and budgeting, forecasting and variance analysis.
Competent in Snowflake’s integration with other data tools and platforms.
Familiar with scripting languages and frameworks such as Python, Snowpark, etc.
Working knowledge of Cloud and application security; authentication, SSO etc
Your benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:
Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.
Stay connected with us
EEO Statement
Gurugram Career Event - Applications invited for Planning IT Analyst
Posted today
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Job Description
About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together .
ExxonMobil’s affiliates in India
ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.
ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.
ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.
The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.
ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.
To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .
What role you will play in our team
We are seeking a skilled Planning IT Analyst to join our team and provide exceptional support for Workday Adaptive Planning as part of our Enterprise Planning Transformation. The ideal candidate will have a strong background in data analysis and visualizations, system integrations, and a passion for leveraging technology to optimize business planning processes
Job location is based out of Bengaluru, Karnataka.
What you will do
Collaborate globally to support key projects and ensure effective communication across time zones.
Develop and maintain system integrations for seamless data flow with Workday Adaptive Planning.
Utilize SQL skills to optimize integrations and configurations.
Facilitate data mapping for accurate and efficient data transfer.
Understand integration requirements and deliver solutions with cross-functional teams.
Provide on-call support during peak business planning phases.
Manage and maintain components like sheets, formulas, access rules, reports, and dashboards within Workday Adaptive Planning.
About You
Skills and Qualifications
Strong understanding of system integrations with data warehouses.
Bachelor’s or master’s degree from a recognized university in Computer/IT other relevant engineering disciplines with minimum GPA 7.0
Proficient in implementing data models, data mapping, generating comprehensive reports, and designing interactive dashboards.
Intermediate or advanced skill in SQL.
Ability to write complex queries, including joins, subqueries, and aggregate functions.
Effective collaboration on team-based projects.
Preferred Qualifications/ Experience
Strong understanding of financial planning and analysis processes.
Experience in Workday Adaptive Planning or other Enterprise Performance Management (EPM) tools.
Comprehensive understanding of APIs including their design, development, and integration.
Knowledgeable with annual planning and budgeting, forecasting and variance analysis.
Competent in Snowflake’s integration with other data tools and platforms.
Familiar with scripting languages and frameworks such as Python, Snowpark, etc.
Working knowledge of Cloud and application security; authentication, SSO etc
Your benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:
- Competitive compensation
- Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
- Retirement benefits
- Global networking & cross-functional opportunities
- Annual vacations & holidays
- Day care assistance program
- Training and development program
- Tuition assistance program
- Workplace flexibility policy
- Relocation program
- Transportation facility
Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.
Stay connected with us
- Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India .
- Follow us on LinkedIn and Instagram
- Like us on Facebook
- Subscribe our channel at YouTube
EEO Statement
ExxonMobil is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.
Business solicitation and recruiting scams
ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
Event Management
Posted today
Job Viewed
Job Description
About Our Client
With a fleet of 266 modern container ships and a total transport capacity of million TEU, the company operates in 140 countries, with 13,500 employees and 403 offices worldwide.
Client also owns a container fleet of million TEU, including one of the largest and most modern fleets of reefer containers. Its 113 liner services ensure fast and reliable connections to more than 600 ports across all continents.
In the Terminal & Infrastructure segment, Client operates 20 terminals across Europe, Latin America, the USA, India, and North Africa, employing approximately 2,900 people.
Job Description
Experience & Background (Combined Requirements) Criteria
Requirement Experience
Technical Skill Set Area
Requirement
The Successful Applicant
Process Knowledge Area
Requirement
Strong process knowledge with practical application of Incident , Problem , and Event Management
Must be proficient in ServiceNow workflows and reporting
Ability to recognize and act on process or documentation gaps in knowledge management systems
Event Management
Posted today
Job Viewed
Job Description
Event Management
About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
COMPANY BACKGROUND
Founded in , the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values.
With a fleet of modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13, employees at locations in countries with offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, liner services ensure fast and reliable connections between more than ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2, employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations.
"We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together.
Our values are not only linked to our actions and business activities, but also to our vision and mission. In , we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way.
"Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate.
Our greatest asset on this journey is our 14,+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver."
THE IT ORGANISATION
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Hapag-Lloyd’s strategy depends on a successful digital transformation.
As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.
This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The IT Analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.
ABOUT THE ROLE
The Event Management role is responsible for leveraging ITIL process skills, specifically focused on event management monitoring across the IT estate. The role will initially focused on IT infrastructure and operations and then expand into customer journeys.
This role is important to service reliability increases that Hapag-Lloyd is investing in. Capturing events and identifying critical issues needing attention will be the primary mission supporting the maturity increase through reactive > proactive > predictive and preventative approach, leveraging SRE, AI and ML capabilities. The role requires working in a 24x7 global operation environment to deliver service excellence.
KEY RESPONSIBILITIES & TASKS
BEHAVIOURS & APPROACH
WORK EXPERIENCE
EDUCATION & QUALIFICATIONS
WHAT WE OFFER
HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE.
At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver.
Contact person
Kalaipriya Kumar Share this jobSAP Event Management
Posted today
Job Viewed
Job Description
• Work in St Louis Office and the requirement for Project WIMS
• SAP EM/OER configuration knowledge
• Writing of functional/technical specifications for ABAP custom programs and interfaces
• Work with offshore functional and development team and deliver project deliverables
• Ability to work on multiple enhancements and mini-projects inside Project WIMS
• Hands-on experience with SAP master data setup (customer. material, pricing)
• Understanding of SD account assignment and revenue recognition processes
• ABAP Debugging and knowledge in the Credit card process will be an added advantage.
• Requires excellent verbal and written communication skills.
IT Analyst – Event Management
Posted today
Job Viewed
Job Description
IT Analyst – Event Management
About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
COMPANY BACKGROUND
Founded in 1847, the roots of Hapag-Lloyd AG go back to the 19th century, when the company set sail for New York with their first ships of general cargo and passengers. From these beginnings, Hapag-Lloyd has grown into a leading and globally active container liner shipping company with an exciting history founded on core company values.
With a fleet of 266 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the liner shipping segment, the company has 13,500 employees at locations in 140 countries with 403 offices. Hapag-Lloyd has a container fleet of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. Worldwide, 113 liner services ensure fast and reliable connections between more than 600 ports on all continents. In the Terminal & Infrastructure segment, Hapag-Lloyd bundles its holdings in 20 terminals in Europe, Latin America, the USA, India and North Africa. Around 2,900 employees work in the Terminal & Infrastructure segment and complementary logistics services at selected locations.
"We care. We move. We deliver." – these are our corporate values, and they are at the heart of everything we do. Our values tell a story about where we come from. They define who we are, and they guide us on our path into the future. They guide the way we do business, inspire us, motivate us, and help us find the right path like an inner compass – together.
Our values are not only linked to our actions and business activities, but also to our vision and mission. In 2018, we set ourselves the goal of becoming the "Number One for Quality". We have a clear strategy that will help us along the way. Our values are a guiding force that will enable us to implement this strategy in a sustainable way.
"Connecting the world across oceans" – that's what we stand for at Hapag-Lloyd. That's our goal, and that's what we've always done – for more than 175 years. Today, we connect companies, markets and economic systems. We facilitate global trade, promote the prosperity of countries and businesses, and open up new opportunities wherever we operate.
Our greatest asset on this journey is our 14,500+ employees around the globe. And what unites us all is our common culture and our values: "We care. We move. We deliver."
The IT Organisation
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation.
As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.
This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The IT Analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.
About THE ROLE
The Event Management role is responsible for leveraging ITIL process skills, specifically focused on event management monitoring across the IT estate. The role will initially focused on IT infrastructure and operations and then expand into customer journeys.
This role is important to service reliability increases that Hapag-Lloyd is investing in. Capturing events and identifying critical issues needing attention will be the primary mission supporting the maturity increase through reactive > proactive > predictive and preventative approach, leveraging SRE, AI and ML capabilities. The role requires working in a 24x7 global operation environment to deliver service excellence.
Key Responsibilities & Tasks
- · Ensure all events are properly converted into alerts and logged within agreed timeframes to the correct teams and contain all the information required so that support groups can trigger restoration activities efficiently
- · Act as the first point of escalation for senior IT stakeholders and staff within the IT Digital Operations Centre (IT DOC)
- · Accountable for the Event Management Process and execution
- · Ensure escalations from the rest of Hapag-Lloyd Engineering, Architecture & Operations (EAO), other internal Product Related Staff customers are dealt with appropriately
- · Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT.
- · Within the IT DOC working together with the Head of IT DOC & ITSM, Major Incident Managers, other IT DOC staff and wider functions of EAO in the pursuit of Service & Operational Excellence
- · Responsible for improving the knowledge around Event Management
- · The Event Manager participates in continuous improvement initiatives to enhance event management processes, tools, and capabilities. Identify opportunities for automation, streamlining workflows, and optimizing event detection and response.
- · Accountable for the IT DOC teams while on shift
- · Ensure escalations from the rest of Hapag-Lloyd Infrastructure and Operations, other internal staff and customers are dealt with appropriately
- · Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT
- · Within the IT DOC working together with the IT DOC Manager, Major Incident Managers, IT DOC staff and the representatives of Network UCC and Security regarding overall delivery of the IT DOC
- · Hosting the global DSR (Daily Service Review)
- · Responsible for seamless handover between shifts
Behaviours & Approach
- · Team leader focused on empowering his/her team to deliver to the best of their capabilities, developing them by inspiring, encouraging and providing constructive feedback to help improve performance
- · Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork
- · Experience with and sensitivity for different cultures and working practices
- · Ability to act under strong pressure and to manage efficiently crisis situations
- · Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
- · Ability to speak to “non-IT” stakeholders in terms they will understand
Work Experience
- · Total experience of 9 to 12 years.
- · Experience of operating as a Duty Manager in a multi-disciplined service management team (ideally from within a NOC/SOC environment)
- · Minimum 3-5 years Command & Control Centre/NOC Management experience
- · Minimum 3-5 years’ experience of working within a global NOC/SOC environment
- · Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies.
- · Solid experience of ServiceNow
- · Proficient in the use of an array of monitoring tools
- · Good understanding of current and emerging technologies and how these are applied in complex multi-vendor environments.
Education & Qualifications
- · Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related).
- · ITIL 3 or 4 certification
- · Project Management education and experience
- · Agile delivery methodology
- · Total experience of 5-7 years, minimum of 5 years of experience working with ServiceNow.
- · Experience with ServiceNow modules ITSM, ITOM, CMDB, and Incident Management.
- · Excellent communication, problem-solving, and stakeholder management skills.
- · English language – expert proficiency (additional languages are beneficial)
what we offer
- · Competitive salary
- · Self & Family Health Insurance
- · Term & Life Insurance
- · OPD Benefits
- · Employees’ Deposit Linked Insurance Scheme (EDLI)
- · Learning & Development through HL Academy
- · Flexible Work from Home
- · Leave Travel Allowance
- · Variable performance bonus
- · Recreation facilities
- · Privilege, Casual and Sick leaves
HAPAG-LLOYD TECHNOLOGY CENTRE IS A PLACE FOR EVERYONE.
At Hapag-Lloyd Technology Centre, we believe that we can only succeed if we let our differences enrich our culture. Our Hapag-Lloyd Technology Centre associates come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently abled status. We celebrate diversity, equity and inclusivity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to innovate solutions that make a difference in the shipping world.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. We care, We move, We deliver.
Contact person
Kalaipriya Kumar
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Analyst – IT Event Management
Posted today
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Job Description
Analyst – IT Event Management
About Hapag-Lloyd
With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
THE IT ORGANIZATION A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers. Hapag-Lloyd’s strategy depends on a successful digital transformation. As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The IT Analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible. ABOUT THE ROLE
The Event Management role is responsible for leveraging ITIL process skills, specifically focused on event management monitoring across the IT estate. The role will initially focused on IT infrastructure and operations and then expand into customer journeys. This role is important to service reliability increases that Hapag-Lloyd is investing in. Capturing events and identifying critical issues needing attention will be the primary mission supporting the maturity increase through reactive > proactive > predictive and preventative approach, leveraging SRE, AI and ML capabilities. The role requires working in a 24x7 global operation environment to deliver service excellence.
KEY RESPONSIBILITIES AND TASK
- Ensure all enterprise infrastructure and application events are properly converted into alerts and logged within agreed timeframes to the correct teams and contain all the information required so that support groups can trigger restoration activities efficiently
- Act as the first point of escalation for senior IT stakeholders and staff within the IT Digital Operations Centre (IT DOC)
- Accountable for the Event Management Process and execution
- Ensure escalations from the rest of Hapag-Lloyd Engineering, Architecture & Operations (EAO), other internal Product Related Staff customers are dealt with appropriately
- Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT.
- Within the IT DOC working together with the Head of IT DOC & ITSM, Major Incident Managers, other IT DOC staff and wider functions of EAO in the pursuit of Service & Operational Excellence
- Responsible for improving the knowledge around Event Management
- The Event Manager participates in continuous improvement initiatives to enhance event management processes, tools, and capabilities. Identify opportunities for automation, streamlining workflows, and optimizing event detection and response.
- Accountable for the IT DOC teams while on shift
- Ensure escalations from the rest of Hapag-Lloyd Infrastructure and Operations, other internal staff and customers are dealt with appropriately
- Perform a lead role in the development of the IT DOC service/processes to improve the user experience of Hapag-Lloyd IT
- Within the IT DOC working together with the IT DOC Manager, Major Incident Managers, IT DOC staff and the representatives of Network UCC and Security regarding overall delivery of the IT DOC
- Hosting the global DSR (Daily Service Review)
- Responsible for seamless handover between shifts
BEHAVIOURS AND APPROACH
- Team leader focused on empowering his/her team to deliver to the best of their capabilities, developing them by inspiring, encouraging and providing constructive feedback to help improve performance
- Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork
- Experience with and sensitivity for different cultures and working practices
- Ability to act under strong pressure and to manage efficiently crisis situations
- Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
- Ability to speak to “non-IT” stakeholders in terms they will understand
WORK EXPERIENCE
- Total experience of 5-7 years.
- Experience of operating as a Event Analyst/Event Management in a multi-disciplined service management team (ideally from within a NOC/SOC environment)
- Minimum 1-3 years Command & Control Centre/NOC Management experience
- Minimum 1-3 years’ experience of working within a global NOC/SOC environment
- Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies.
- Solid experience of ServiceNow
- Proficient in the use of an array of monitoring tools
- Good understanding of current and emerging technologies and how these are applied in complex multi-vendor environments.
EDUCATION AND QUALIFICATIONS
- Bachelor’s or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related).
- ITIL 3 or 4 certification
- Project Management education and experience
- Agile delivery methodology
- Total experience of 5-7 years, minimum of 5 years of experience working with ServiceNow.
- Experience with ServiceNow modules ITSM, ITOM, CMDB, and Incident Management.
- Excellent communication, problem-solving, and stakeholder management skills.
- English language – expert proficiency (additional languages are beneficial)
WHAT WE OFFER
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- Employees’ Deposit Linked Insurance Scheme (EDLI)
- Learning & Development through HL Academy
- Flexible Work from Home
- Leave Travel Allowance
- Variable performance bonus
- Recreation facilities.
- Privilege, Casual and Sick leaves
Contact person
Prabhakaran Raja
ITSM Analyst (Event Management)
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ITSM Analyst (Event Management)
Job Locations IN-Pune Requisition ID 20065955 Job Category Information Technology Travel Requirements Up to 25%Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.
About the job
The Service Management Office is looking for an experienced IT Service Management Analyst to assist with our Service Management processes with a focus on Event Management using ServiceNow ITOM. You will perform the day-to-day delivery of Event Management services to the organization, taking general direction from the ITOM Manager, and specific direction from the Event Management Process Owner. This includes the ongoing definition and improvement of service management policies, processes, procedures and their supporting tools. You will also work closely with cross-functional teams to ensure event management, alerting and incident creation are optimized to meet business and stakeholder requirements while following the established process. You will also support the organization's IT service management goals as well as encourage the adoption of ITIL practices (IT Infrastructure Library) throughout Global SAS IT. Specific responsibilities include but are not limited to:
This role requires a combination of technical expertise, process management skills, and the ability to work collaboratively across various departments to ensure effective event management.
Required Qualifications:
#SAS
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Analyst – IT Event Management
Posted today
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Analyst – IT Event Management
About Hapag-Lloyd
With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.
A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Hapag-Lloyd’s strategy depends on a successful digital transformation.
As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.
This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The IT Analyst is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.
ABOUT THE ROLE
The Event Management role is responsible for leveraging ITIL process skills, specifically focused on event management monitoring across the IT estate. The role will initially focused on IT infrastructure and operations and then expand into customer journeys.This role is important to service reliability increases that Hapag-Lloyd is investing in. Capturing events and identifying critical issues needing attention will be the primary mission supporting the maturity increase through reactive > proactive > predictive and preventative approach, leveraging SRE, AI and ML capabilities. The role requires working in a 24x7 global operation environment to deliver service excellence.
KEY RESPONSIBILITIES AND TASK
BEHAVIOURS AND APPROACH
WORK EXPERIENCE
EDUCATION AND QUALIFICATIONS
WHAT WE OFFER
Contact person
Prabhakaran Raja Share this job