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122 Executives Exl E 1393628 jobs in India

Executives EXL/E/1449584

Noida, Uttar Pradesh exl

Posted today

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Job Description

Job Description

This role is primarily responsible for front-line hiring for Voice & Non-Voice processes at the executive & support level in the organization.

Interviewing skills

Feedback skills

Excellent Communication skills – written and oral

Should be confident and willing to work in shifts and travel

Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment

Computer proficiency – MS Office

Hiring candidates, Lining up candidates for interviews and also assessing their performance

Giving Advertisements

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Executives EXL/E/1425389

Gurugram, Uttar Pradesh exl

Posted today

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Job Description

Job Description

Maintaining high accuracy, productivity standards and should have willingness to learn.

Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers.

Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment

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Executives EXL/E/1431208

Bengaluru, Karnataka exl

Posted today

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Job Description

Job Description

Good Communication

Strong and basic accounting knowledge

Basic EXCEL formula knowledge.

Good Vebale and written communication skills

Demonstrate creative problem-solving skills and propose resolution

Ready work in US shift (4PM to 1AM)

Added advantage: - Blackline, Oracle & SAP navigation knowledge.

Ready to work in Office

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Executives EXL/E/1431258

Pune, Maharashtra exl

Posted today

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Job Description

Job Description

Basic Function

Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills

Essential Functions

Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.

Provides inbound phone support on various Product lines.

Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.

Ensures and provides quality service to while administering their account.

Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.

Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Education Requirements

Graduate

English Speaking,

college graduate in any field,

customer service representative with minimum of

1 year of BPO experience

Good Computer navigation and keyboarding skills

Excellent verbal and written English skills

Excellent analytical skills

Ability to turn around within defined timelines

Education and Certification Requirements

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Executives EXL/E/1443304

Noida, Uttar Pradesh exl

Posted today

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Job Description

Job Description

Roles and Responsibilities

This role is primarily responsible for processing transactions as per the SLAs outlined by the client

Process transactions/cases as defined in desktop procedures

Ensure that all the transactions are processed as per defined and documented desktop procedures

Ensure that the assigned targets in accordance with SLA are met

Ensure that the quality of the transactions is in compliance with predefined parameters

Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures, and complete additional duties as assigned by the manager from time to time.

Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)

Flexible to work in rotating/flexible shifts to cover extended hours of operational requirements

Adherence to organization’s policies and procedures

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Executives EXL/E/1431257

Pune, Maharashtra exl

Posted today

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Job Description

Job Description

Basic Function

Receiving Inbound Calls, Navigate through 5-6 applications at the same time while providing customer service support, Strong Computer Navigation Skills and Excellent Customer Service Skills

Essential Functions

Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.

Provides inbound phone support on various Product lines.

Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.

Ensures and provides quality service to while administering their account.

Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.

Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Education Requirements

Graduate

English Speaking,

college graduate in any field,

customer service representative with minimum of

1 year of BPO experience

Good Computer navigation and keyboarding skills

Excellent verbal and written English skills

Excellent analytical skills

Ability to turn around within defined timelines

Education and Certification Requirements

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Executives EXL/E/1431232

Bengaluru, Karnataka exl

Posted today

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Job Description

Job Description

Position Title, Responsibility Level

Associate

Function

Accounts Receivables – Cash Apps

Reports to

Lead Asst. Manager / TL

Permanent/ Temporary

Permanent

Span of Control

N/A

Location

Bangalore

Basic Function

Accounts Receivables

Essential Functions

AR knowledge in Cash apps

Research-oriented, should have an understanding of how credit and debit entries are effected in the books of accounts

Responsible for timely and accurate application of customer’s payments to their accounts in ERP.

Review daily bank reports to identify customer payments from customers.

Apply payments in ERP to customer invoices where necessary and post them on account as unapplied cash where they don't match intended invoices

Ensure SLA targets are achieved

Minimum 0-2 year of Accounts Receivables experience

Primary Internal Interactions

oExcellent communication skills, both verbal and written

oExcellent working knowledge of MS Office – MS Excel, Word Doc, Outlook

oDemonstrates good time management and organizational skills

oUnderstands the need for confidentiality

Ability to give attention to detail and accuracy

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Executives EXL/E/1452541

Noida, Uttar Pradesh exl

Posted today

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Job Description

Job Description

Contract Manager

Essential Functions

Perform organizational contract development and management

Ensure contracts and proposals are properly entered into organizational database

Ensure accuracy and appropriateness of contract text and attachments

Review contractual performance of both parties to ensure compliance with terms

Contribute in contract strategy meetings to identify issues and client requirements

Develop standards for contracts

Take ownership of project and run with them to completion

Adhere to timelines and deliverables

Identify, categorize, abstract and capture key information in the specified format

Review different agreements for adherence to defined contract management position

Administration of contract databases/repositories using contract management software or tools

Participate in various domain & skill-enhancing trainings and development sessions

Build and maintain effective relationships across various levels in different departments

Participate in various trainings for overall professional development

Ensure compliance with internal policies and procedures, external regulations and information security standards

Skills

Technical Skills

Excellent understanding of contract management and good understanding of procurement concepts

Strong analytical skills

Excellent oral and writing skills

Process Specific Skills

Good exposure to contract management

Experienced in drafting, summarization, synopsis creation, proof reading of documents

Thorough understanding of contract terms and conditions from a meaning and implication standpoint

Proficient in using desktop computer system, especially Microsoft Office package

Soft skills (Desired)

Proficient in legal knowledge and its application

Eye for detail

Proficient in English communication skills – written and spoken

Expertise in MS Word, Excel, Power-point and good keyboarding speed

Proficient in using the internet, web browsers, and search engines

Experienced in creating process DTPs/SOPs

Capable of working independently with least or no supervision

Proficient in fostering a spirit of collaboration and team work

Proficient in operational planning and process management

Experienced in documentation and conformance with policies/compliances, including audit requirements

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Executives EXL/E/1454847

Pune, Maharashtra exl

Posted today

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Job Description

Job Description

Key Responsibilities:

1. Order Processing & General Customer Inquiries

Process and verify customer orders to ensure accuracy and timely fulfillment.

Address inquiries related to orders not received, including investigating delivery delays or missing items.

Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution.

Resolve general customer inquiries regarding product availability, pricing, and order status.

Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries.

2. Store Queries (Next Stores)

Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items.

Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock.

Liaise with relevant teams to facilitate product availability and deliveries to stores.

3. International Customer Support (Multilingual)

Handle inquiries from international customers regarding orders not received, tracking information, and returns.

Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services.

Manage return processes for international customers, ensuring they receive timely updates and solutions.

Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs.

Ensure that international customers receive exceptional service and all queries are resolved in a timely manner.

4. Administrative Tasks

Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds.

Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions.

Maintain accurate and up-to-date records of customer interactions in the CRM system.

Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes.

5. General Customer Support

Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction.

Stay updated on company products, services, and policies to assist customers effectively.

Contribute to the continuous improvement of customer service processes and tools.

Required Qualifications:

Languages : Fluent in English (written and spoken).

Experience : Minimum of 1 year of customer service experience, preferably in an e-commerce or retail environment.

Skills :Strong communication and interpersonal skills.Ability to multitask and manage high volumes of queries.Excellent problem-solving and troubleshooting abilities.Strong organizational skills and attention to detail.

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Executives EXL/E/1419271

Noida, Uttar Pradesh exl

Posted today

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Job Description

Job Description

Basic Function/Skills

Expertise in Microsoft Power BI

Strong analytical and problem-solving skills

Develop and maintain complex Power BI reports, dashboards, and data visualizations that provide actionable insights to stakeholders

Collaborate closely with team members to understand data requirements and translate them into effective Power BI solutions

Design and implement data models, and transformations to ensure accurate and efficient data representation.

Analyze financial data and create financial models for decision support

Work closely with the accounting team to ensure accurate financial reporting

Qualifications and Experience

Graduate with at least fifteen years of education in any discipline (preferably BCA or MCA)

1-2 years of experience in Microsoft Power BI

Working knowledge of Power BI and Data visualization tool

Ability to work in a continually changing environment

Strong analytical and problem-solving skills

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122 Executives Exl E 1393628 jobs in India

Executives EXL/E/1449584

Job Description

Executives EXL/E/1425389

Job Description

Executives EXL/E/1431208

Job Description

Executives EXL/E/1431258

Job Description

Executives EXL/E/1443304

Job Description

Executives EXL/E/1431257

Job Description

Executives EXL/E/1431232

Job Description

Be The First To Know

Executives EXL/E/1452541

Job Description

Executives EXL/E/1454847

Job Description

Executives EXL/E/1419271

Job Description

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