758 Face To jobs in India

Job Title: Business Solution Analyst

Location: Chennai, India

Experience: 5 – 15 Years

Domain: BFSI / Retail Banking / Fintech / Credit & Loan Management Systems

About the Role:

We are seeking a Business Solution Analyst with deep expertise in analyzing, designing, and implementing business solutions for BFSI and Fintech domains. The ideal candidate will act as a bridge between business stakeholders and technology teams, translating complex business requirements into actionable solutions that enhance operational efficiency, improve customer experience, and drive digital transformation.

Key Responsibilities:

• Gather, analyze, and document business requirements through workshops, interviews, and stakeholder interactions.
• Translate business requirements into BRDs, FRDs, Use Cases, User Stories, Wireframes, Process Flows, and Functional Specifications .
• Work closely with UI/UX designers, development teams, and QA to ensure solutions align with business needs and comply with regulatory guidelines.
• Lead requirement elicitation, impact analysis, gap analysis , and process improvement initiatives.
• Participate in Agile and Waterfall SDLC methodologies; manage backlogs, sprint planning, demos, and retrospectives .
• Provide data-driven insights by analyzing transactional, operational, and customer data using SQL and reporting tools (Power BI / Tableau).
• Conduct UAT coordination , prepare test cases, and validate functionalities before deployment.
• Facilitate stakeholder communication, manage change requests, and ensure smooth project delivery.
• Support the implementation of loan origination systems (LOS), loan management systems (LMS), credit card processes, digital banking, and payment solutions .
• Prepare dashboards, MIS reports, and provide actionable insights to support strategic decision-making.

Key Skills & Competencies:

• Tools & Technologies: SQL, MS Excel, Power BI, Tableau, Jira, Confluence, MS Visio, Draw.io, Figma, Balsamiq, Axure
• Business Analysis Skills: Requirement Gathering, BRD, FRD, Use Cases, User Stories, Gap Analysis, Impact Analysis, Process Flow Diagrams, Functional Testing, UAT
• Domain Expertise: Retail Banking, Digital Banking, Credit & Loans, Loan Origination Systems, Cards & Payments, Wealth Management, Fintech
• Methodologies: Agile (Scrum/Kanban), Waterfall, SAFe
• Soft Skills: Stakeholder Management, Cross-Functional Collaboration, Analytical Thinking, Problem Solving, Communication & Presentation Skills

Education & Certifications:

• Bachelor’s or Master’s degree in Finance, Business, IT, or related fields
• Relevant certifications such as IIBA, Agile BA, Scrum Master , or equivalent are a plus

Experience:

• 5 – 15 years in Business Analysis or Solution Analysis in BFSI, Fintech, or related domains
• Proven track record in digital transformation, loan/card management systems, and banking process optimization
• Experience working with multi-stakeholder teams, managing end-to-end SDLC, and delivering data-driven solutions

1. Job Purpose :

• Allegion India is seeking a highly motivatedMechanical Design Engineerto Manage and Lead projects for EMEA Home & Work business. Includes working with a cross functional team to develop project scope, planning resources and agreeing and delivering against timelines and budgets.
• Responsibilities could include technical leadership of cross-functional teams; leading design reviews and supplier reviews; developing technical documentation; product change management; process development/enhancement. Ensures the correct processes, tooling and equipment are available to manufacture related parts in-house or at a specified supplier in a safe, quality and cost effective manner.

Key Accountabilities:

• Under the directionof the Tech lead, lead the effortsto Implement projects for the different businesses highlighted in the job purpose
• Develops working knowledgeof product family in assignedarea, with awareness of system design
• Work closely with the productmanagers, sourcing, marketing and manufacturing teams to develop and deliver projects to launch
• Keep up to date and work with Engineering team to implement latest market technologies and industry standards
• Keep abreast of technology, materials and process development in related and aligned areasto our business
• Some travel may be requiredto foreign and domestic locations based on project requirements
• Contribute to multiple projects,involving single components or subsystems.
• Should be able to handle projectsindependently with less guidance.

Job Specification: Job Knowledge/Technical Skills/Qualifications

• Relevant product development aligned qualifications
• 7 to 9 years of engineering experience. Prior experience in the Lock industry wouldbe an added advantage
• Ability to collaborate and work in a team environment.

• Ability to build good rapport with Cross functional teams
• Out of the box thinking/Ideation/concept generation
• Ability to developInnovative Ideas or new solutionsto meet businessrequirements
• Concept selection
• Design calculations
• Strong in relatedengineering subjects such as SoM, KoM, DoM, etc.
• Experienced and proficient with 3D CAD software, Simulation and Kinematic & Dynamic analysis
• Creo & Windchill Mandatoryto perform the job
• Experience in liaisingwith overseas manufacturers
• Good workingknowledge of DFA, DFM, DFMEA, DVP&R, PPAP, GD&T, Toleranceanalysis,

Engineering Calculations and other productdevelopment associated techniques and tools

• Good knowledge on Materials, Materialselection and Heat treatment
• Good knowledge on different Manufacturing processes – Sheetmetal, Die cast, Injectionmolding, Machining etc
• Experience with Finite Element Analysis(FEA) is a bonus like Static structural, Linear/Non-linear analysis, Fatigue and Buckling
• Quickly learn established engineering processes (like Product development process - preferable Windchill, ECN, BOM, RFQ, etc.), standards, methods and procedures needed to accomplish assigned tasks with discipline.
• Ability and desireto lead positive change throughsystems and process improvement
• Be able to prioritize work, meet agreedproject timelines, cost and quality
• Excellent communication and presentation skills
• Experienced and proficient user of MS Office software– Scheduling and Project Management

Allegion is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the job center, please contact HR, Allegion India for special accommodation.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regardto race, color,religion, sex, nationalorigin, disability status,protected veteran status, or any other characteristic protected by law.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The **Mapping and Administrative Support Specialist** is primarily responsible for using design software to create customized, highly-detailed office maps and floor plans, per the requirements of Logitech's enterprise customers. They will also work closely with the Enterprise Support & Services teams to process the map creation requests, and fix or update maps as needed by our customers. The role will also assist with a variety of projects and administrative tasks related to the Support & Services team.
Successful candidates will have experience with Adobe Illustrator or similar software, as well as project management software such as JIRA, Asana, or similar products. They will also have experience in the customer support or services field, and familiarity with common needs and practices and common software tools of larger enterprise companies.
This role is not customer-facing, but will work closely with internal team members who do work with our customers, helping to enable an excellent customer experience from behind the scenes.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you'll need for success at Logitech. In this role you will:
+ Use Adobe Illustrator and similar tools to create floor plans
+ Use project management software to organize requests such as Asana and Jira
+ Be part of a team working to meet important business customer needs
+ Contribute to related projects and tasks within the department as needed
Key Qualifications:
For consideration, you must bring the following minimum skills and behaviors to our team:
+ Proficient in Adobe Illustrator
+ Proficient in Microsoft or Google workplace tools, particularly spreadsheets and data entry
+ Experience with project management tools such as JIRA, Asana, or similar
+ Strong knowledge of Windows
+ Strong written and verbal communication skills in formal / business settings
+ A perfectionist when it comes to creating projects and artwork
+ Experience in a technical support role strongly preferred, but not required
+ Knowledge of Logitech's products and software is helpful but not required
Education
4-year degree or equivalent experience
_Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we're small and flexible enough for every person to take initiative and make things happen. But we're big enough in our portfolio, and reach for those actions to have a global impact. That's a pretty sweet spot to be in and we're always striving to keep it that way._
_"All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability."_
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + for assistance.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at for assistance and we will get back to you as soon as possible.

Our client is seeking a highly organized and efficient Operations Manager to oversee administrative functions. This hybrid role offers the flexibility to work remotely and from our office in **Ahmedabad, Gujarat, IN**. You will be responsible for managing daily administrative operations, improving efficiency, and ensuring the smooth functioning of the office environment. Your role will involve supervising administrative staff, managing office resources, and implementing policies and procedures.

The ideal candidate will have a strong background in office management, human resources, or a related administrative field. You should possess excellent organizational, time management, and problem-solving skills. This position requires the ability to multitask, prioritize tasks effectively, and maintain a high level of professionalism. Experience with office management software and systems is essential.

Key responsibilities include coordinating office activities, managing vendor relationships, overseeing facilities management, and ensuring compliance with health and safety regulations. You will also play a role in employee onboarding, coordinating training programs, and managing company records. Effective communication and interpersonal skills are crucial for liaising with staff at all levels and external partners.

We are looking for a proactive leader who can identify areas for improvement and implement innovative solutions to enhance operational efficiency. The ability to work independently and as part of a team is important. This is a great opportunity to contribute to a supportive and dynamic work environment.

**Responsibilities:***

• Manage daily administrative operations and ensure efficiency.
• Supervise and mentor administrative support staff.
• Oversee office supplies, equipment, and facilities management.
• Develop and implement office policies and procedures.
• Coordinate employee onboarding and training programs.
• Manage vendor relationships and contract negotiations.
• Ensure compliance with health, safety, and security regulations.

**Qualifications:***

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 4 years of experience in office management or operations management.
• Proven leadership and team management skills.
• Proficiency in MS Office Suite and other office management software.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to adapt to a hybrid work model.
• Detail-oriented with strong multitasking capabilities.

Contribute to efficient operations in **Ahmedabad, Gujarat, IN**.

ROSNIK Solutions ( is looking for India based (remote) Work Face Planners for a Pipeline Project in Saudi Arabia from November 2025 to March 2026 in the following disciplines:

1. Mechanical & Piping,

2. Electrical & Instrumentation,

3. Civil

Job Description – Workface Planner

Position Details

Position Title:  Workface Planner – Mechanical & Piping/Electrical & Instrumentation/Civil

Reports To:    Workface Planning Lead

Location:    Hybrid - Remote (work from home) with the possibility of relocation to   

   project site for short periods of time

Duration:   Expected assignment will be from November 2025 through February 2026.

Role Purpose

The Workface Planner (WFP) is responsible for developing, packaging, and delivering Installation Work Packages (IWPs) to ensure safe, efficient, and timely execution of mechanical and piping, E&I, and Civil construction activities, respectively. The WFP acts as the integrator across engineering, procurement, and construction, driving readiness by ensuring that all resources (drawings, materials, tools, permits, manpower, and equipment) are in place before work begins. This role also emphasizes proactive constraint management, visual reporting, and integration with digital tools to improve predictability, productivity, and project outcomes for the duration of the contract.

Key ResponsibilitiesWork Package Development

·   Develop, track, and refine IWPs across their full lifecycle (scope, assemble, release, execute, close-out).

·   Review IFC drawings, isometrics, P&IDs, and specifications to define scope of work.

·   Define job steps, manpower requirements, tools, equipment, and consumables needed.

·   Ensure IWPs remain current, aligned with actual field execution plans, and not left partially complete.

·   Use Virtual Construction Models and IPMS tools to generate, status, and report IWPs visually.

Resource Coordination & Interface Management

·   Act as interface between Engineering, Procurement, Construction, and Quality teams.

·   Actively facilitate identification and removal of execution constraints (materials, design, RFIs, permits, access, or safety).

·   Drive the constraint removal process, escalating issues where necessary.

·   Ensure availability of materials by coordinating with procurement, warehouse, and material control teams.

·   Liaise with construction supervisors and foremen to confirm manpower and equipment readiness.

·   Provide transparent visibility of material status, resource readiness, and IWP progress to leadership.

Safety & Quality Compliance

·   Integrate safety procedures, risk assessments, and work permits directly into IWPs.

·   Ensure all work complies with project specifications, codes, and HSE standards.

·   Embed QA/QC requirements, ITPs, and welding procedures early into IWPs.

·   Ensure all activities align with project quality specifications and procedures.

Progress Tracking & Reporting

·   Produce and maintain visual dashboards showing IWP development, constraints, and execution progress.

·   Monitor status of IWPs and report completion, hold-ups, and variances to planning/scheduling teams.

·   Provide weekly IWP status updates to both project management and field supervision.

·   Ensure alignment between IWP tracker, schedule updates, and construction status reporting.

·   Support productivity analysis and progress measurement systems.

Qualifications & Experience

·   Bachelor’s degree in respective Engineering (or equivalent).

·   5–8 years’ experience in construction planning, with specific field experience in installation, piping fabrication, erection, E&I, Civil and testing.

·   Direct, hands-on experience with Workface Planning (WFP) / Advanced Work Packaging (AWP) processes.

·   Experience with digital planning tools (IPMS, Virtual Construction Models, IWP trackers).

·   Strong knowledge of P&IDs, isometrics, GA drawings, welding procedures, and piping installation processes.

·   Proficiency with construction management software (Primavera P6, MS Project, or equivalent).

·   Working knowledge of QA/QC and HSE practices in EPC / Oil & Gas / Power / Industrial megaprojects.

Skills & Competencies

·   Strong planning and organizational skills.

·   Excellent coordination and communication skills across disciplines.

·   Ability to read and interpret complex mechanical and piping drawings.

·   Proactive problem-solving mindset to resolve field constraints quickly.

·   Digital fluency with planning platforms, visualization tools, and reporting systems.

·   Predictability mindset: focus on IWPs driving measurable productivity and schedule adherence.

·   Engagement across all phases of project lifecycle, from FEL through execution.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Executive provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Executive, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' profiles and information is input into the Police Report system in a timely and accurate way.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
- Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.
- Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
- Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
- Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon.
- Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties.
- Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked.
- Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Maintain safety deposit boxes, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Manage costs effectively by minimizing and controlling expenses.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money.
- Handle guest relocations as required.
- Familiar with and master the Front Desk system.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
- Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
- Good interpersonal skills to provide overall guest satisfaction.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
- Able to work under pressure and deal with stressful situations during busy periods.
- 2 to 3 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Executive_
**Location:** _null_
**Requisition ID:** _HOT0BF32_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Pushkar Resort & Spa, Khasra No. 1242, 1243, 1196/1726, Pushkar, Rajasthan, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.