5,007 Field Operations jobs in India

Job Title: Field Data Representative

Employment Type: Regular, full-time. Monday to Friday

Contract period: 10 Days work+ 1day training

Job Description:

Aceolution is urgently hiring Field Data Representatives in Bangalore to verify points of interest (POI) based on specific survey instructions. This will involve walking in assigned locations.

However, workers are free to use bike/scooter/other transport if he/she wants.

Nature of work:

Pedestrian verification of POIs (Point of Interest) which can be amongst hotels, gas stations, restaurants and the likes. We’ll provide: - The list of facilities to verify + the point layer with locations - Survey instructions - Mobile app (Android/iOS) that works on Android 10 and iOS The surveyor will need to walk to the POI and check/collect some information that may involve 5-10 parameters about it and take a picture of the entrance. We recommend on-feet collection; however, workers are free to use bike/scooter/other transport if he/she wants.

Requirements:

• Must live in Bangalore
• English proficiency (read and speak)
• Ability to walk or use other means of transport for POI verification

GENERAL DUTIES & RESPONSIBILITIES

1. Core Operations

2. Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.

3. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
4. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
5. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
6. Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required.
7. Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
8. Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.
9. Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
10. Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
11. Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
12. Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
13. In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.
14. Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.
15. Approval of conveyance amount for assigned technicians
16. Promote the highest grooming standards (uniform, Safety shoes, PPEs)

2. Advance Operations

• Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
• Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.
• Identify & resolve Service delivery issues in coordination with the Branch Manager
• Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
• Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
• Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
• Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
• Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
• Track and monitor materials consumption to ensure branch material consumption within the target.
• Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
• Monitor and drive service productivity and efficiency.
• Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
• Ensure Service leads are submitted by all technicians as per the target
• Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
• Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
• Encourage technicians to plan their leaves in advance to curb absenteeism
• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
• Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
• Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates

Competencies (Skills essential to the role):

• Good interpersonal skills
• Good Analytical & Problem-solving skills
• Ability to communicate effectively
• Should be proactive in planning & organizing
• Technical knowledge of Pests, Service Processes, Chemicals & Equipments

Educational Qualification / Other Requirement:

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

We are seeking a highly organized and detail-oriented individual to join our team as a Specialist – Field Operations.

Role Purpose:

• Handling the customers
• Ensure customer satisfaction
• Execution of projects and issue resolution
• Adhering to service SLA and resolutions on time
• Upscaling of existing customers

Responsibilities:

• Planning for installations and service
• Ensure quality work in installation and service
• Ensuring minimum bench time
• Use the bench time for other productive work which will improve the company revenue and image
• Proper coordination with the clients
• To be in regular touch with the existing customers and ensure they are kept excited throughout the year

-Ensure regular visit all the customers as may be required, even without complaints / service

requirements

-Proactive actions to ensure trouble free operation of the platform, sending reports in

identified cases, information to customers in case of down time etc.

-Ensure positive feed back from the customers, 90% of the customers should rate Ecolibrium

high in the CSAT / NPS scores

-Identification of asset CBMs and Use Cases in existing customers to increase the revenue

-Identify additional opportunities for increase in nodes

-Identify competitors on the site and inform to the product team

• CBM, NZC, Sustainability etc. in existing customers to enhance the revenue
• Develop a strong bond with the different teams of the company like supply chain, sales, product etc. to ensure

Role Outline:

• Ownership of the existing customers and get involved in all actions to bring everything to logical conclusions
• Regular meetings with the customers to ascertain smooth operation of the platform
• Regular reports to customers, as many as possible, on the health of the platform as well as reasons for issues
• Discussions with customers to understand their pain points so that solutions can be designed
• Identify the product gaps and report to product teams so that additional revenue generation possible by plugging the gaps
• Keep a watch on the market and competition so that inputs can be given to the product team and management on market developments

Qualification:

• Experience of 5 - 7 years
• Have knowledge of data communication systems / processes and IoT gateways
• Have basic understanding of Energy Management / industrial processes / utility systems
• Have knowledge of software platforms / BMS / Cloud architecture
• Have knowledge of communication networking, establishing connectivity with various gateways, BMS, other platforms etc.

Job Types: Full-time, Permanent

Pay: ₹193, ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Experience:

• Field service: 5 years (Preferred)

Location:

• Chennai, Tamil Nadu (Preferred)

Work Location: In person

Job Description:

Selected candidate day-to-day responsibilities include:

1. Handle end-to-end responsibility for managing operations in their respective city.

2. Ensure physical verification of the property and handle the advertising of the property on line.

3. Coordinate visit with prospective tenants, conduct a property inspection and ensure complete handover while tenants move in or move out.

4. Preparation of reports and co-ordination with the Operations Managers

Candidate Requirement:

1. Candidate should be good in communication skills.

2. Candidate must be comfortable with travelling (60-70kms 2-way) within the cityand should own a two-wheeler.

3. Candidate should be available for full-time/ no part-timers will be considered.

4. Candidates should have an entrepreneurial mindset, should be driven and identify her/his own success with the success of the company.

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid time off

Work Location: In person

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: 

Our family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas

Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs

Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job).

Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality

Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues)

Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor.

Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site

On Site Documentation: Implementation of SOP, Compliance and closure of audits non-

conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time.

Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customer's convenience and update the Root Cause in iCABS to ensure proper ticket closure

Identify & resolve Service delivery issues in coordination with the Branch Manager

Conduct daily 10 min stand up meeting & monthly operations meeting

Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action.

Digital Initiative: Be conversant with all in house systems.

Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician

Approval of conveyance amount for assigned technicians

Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits

Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers.

Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs.

Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively.

Inventory: Help ABM/BM to manage Inventory – coordinate with other Ops colleagues

to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM).

Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels

Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC).

Promote highest grooming standards (uniform, Safety shoes, PPEs)

Encourage technicians to plan their leaves in advance to curb absenteeism

Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis

Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc

Do you have what it takes? If you want to be considered for this role you will need:

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

.

**Job Title : Field Operations Executive

Department : Operations

Fixed CTC : LPA + Variable

Company Description**

NoBrokerHood is a technologically advanced system designed to enhance security and convenience for gated societies. Launched in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, NoBrokerHood has quickly captured 50% of the market, managing over 25,000 societies and securing the lives of more than 48 lakh families across the country. It provides comprehensive interfaces for Admins, Management Committee members, Guards, and Residents, and offers a range of services from home maintenance to property transactions. NoBrokerHood is known for its top-notch security certifications, including Level 1 PCI-DSS, GDPR, PDPB 2019 Guidelines, and ISO 27001 certifications.

Role Description

This is a full-time on-site role for a Field Operations Executive | B2C, located in Pune. The Field Operations Executive will oversee day-to-day field operations, managing field teams, ensuring smooth operations management, troubleshooting issues, and conducting analysis for operational improvements. The role requires maintaining effective communication with all stakeholders and ensuring the highest operational standards.

Key Responsibilities:
Maintain and sustain long-term relationships with every on-boarded apartment owner in the assigned territory.

Handle post-sales support and manage client escalations effectively.

Drive farming and up-selling initiatives by offering clients better plans and benefits.

Educate clients on new plans/offers launched by NoBrokerHood.

Ensure high client retention through timely renewals of subscriptions.

Grow the overall revenue portfolio by leveraging the referral matrix.

Desired Candidate Profile:
Should have 1 year of Experience in Field Operations/ Customer Support.

Excellent communication and interpersonal skills.

Proficiency in Hindi and English (knowledge of regional languages will be a plus).

Effective presentation and negotiation skills.

Strong hands-on experience in MS Office (Excel, Word, PowerPoint).

Should own a laptop with a stable internet connection.

Comfortable working on weekends (with a weekly off between Monday–Thursday).

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: 

Our family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific. Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our businesses within India.

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas

Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs

Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job).

Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality

Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues)

Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor.

Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site

On Site Documentation: Implementation of SOP, Compliance and closure of audits non-

conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time.

Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customer's convenience and update the Root Cause in iCABS to ensure proper ticket closure

Identify & resolve Service delivery issues in coordination with the Branch Manager

Conduct daily 10 min stand up meeting & monthly operations meeting

Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action.

Digital Initiative: Be conversant with all in house systems.

Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician

Approval of conveyance amount for assigned technicians

Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits

Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers.

Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs.

Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively.

Inventory: Help ABM/BM to manage Inventory – coordinate with other Ops colleagues

to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM).

Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels

Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC).

Promote highest grooming standards (uniform, Safety shoes, PPEs)

Encourage technicians to plan their leaves in advance to curb absenteeism

Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis

Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc

Do you have what it takes? If you want to be considered for this role you will need:

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

.

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details:

About the Role:

• OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs.

Job Responsibilities:

A. Core Operations

• Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.
• Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
• Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
• Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
• Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required.
• Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
• Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.
• Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
• Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
• Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
• Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
• In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.
• Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.
• Approval of conveyance amount for assigned technicians
• Promote the highest grooming standards (uniform, Safety shoes, PPEs)

B. Advance Operations

• Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
• Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.
• Identify & resolve Service delivery issues in coordination with the Branch Manager
• Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
• Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
• Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
• Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
• Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
• Track and monitor materials consumption to ensure branch material consumption within the target.
• Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
• Monitor and drive service productivity and efficiency.
• Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
• Ensure Service leads are submitted by all technicians as per the target
• Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
• Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
• Encourage technicians to plan their leaves in advance to curb absenteeism
• Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
• Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
• Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.

Key Result Areas:

• 100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
• Material consumption target to be met 100% as per Branch AoP target

• TPA and Development plan completion as per target- 100%

• Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month.

• 100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)
• Self learning and development- Above 90% score in online assessment.

Competencies (Skills essential to the role):

• Good interpersonal skills
• Good Analytical & Problem-solving skills
• Ability to communicate effectively
• Should be proactive in planning & organizing
• Technical knowledge of Pests, Service Processes, Chemicals & Equipments

Educational Qualification / Other Requirement:

• Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
• Minimum 1 year experience required
• Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
• Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

Role Type / Key working relationships:

• Individual Contributor
• External team- Customers and Customer representative
• Internal team- ABM/BM, Operations & Sales Colleagues, Planners

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

• Safety

• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Job Title: Field Operation Manager

Location: Ghaziabad

Department: Operations / Environmental Projects

Employment Type: Full-Time

About the Role:

We are seeking a highly motivated and experienced Field Operation Manager with a strong background in environmental sciences (such as Horticulture, Zoology, Agriculture, or related fields). The ideal candidate will have hands-on experience in plantation projects, cost optimization of pit digging, grass cutting operations, and effective on-ground project implementation.

Key Responsibilities:

· Plan, manage, and supervise field activities related to plantation, landscaping, and grass maintenance.

· Oversee and implement cost-cutting strategies in plantation pit preparation, resource utilization, and field operations.

· Monitor and guide field teams to ensure quality and timely execution of project deliverables.

· Coordinate with vendors, contractors, and field staff for smooth project implementation.

· Conduct field assessments, site visits, and prepare progress reports.

· Ensure compliance with environmental standards, safety protocols, and project specifications.

· Troubleshoot on-ground issues and provide effective solutions to meet project goals.

Requirements:

· Bachelor's or Master's degree in Horticulture, Agriculture, Zoology, Environmental Science, or a related discipline.

· Minimum 6–7 years of experience in field operations, preferably in environmental, plantation, or landscaping projects.

· Strong knowledge of cost optimization techniques, plantation management, and project execution.

· Excellent leadership, team management, and communication skills.

· Ability to work in field conditions and travel to project sites as required.

Preferred Skills:

.Must have own two wheeler.

.Ready for travel on diffrenet locations.

· Experience working with NGOs, government agencies, or environmental organizations.

· Knowledge of sustainable plantation practices and biodiversity conservation.

Job Type: Full-time

Pay: ₹40, ₹45,000.00 per month