1,941 Field Support jobs in India
Field Support Specialist 3
Mumbai, Maharashtra
Oracle
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Field Support Specialist 3
Hyderabad, Andhra Pradesh
Oracle
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.
1
Field Support Specialist 3
Hyderabad, Andhra Pradesh
Oracle
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.
2
Field Support Specialist 3
Pune, Maharashtra
Oracle
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLA's) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program.
**Responsibilities**
+ Responsible for providing Onsite Product Support as set-out in Domains action plans.
+ Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed.
+ Following defined policies and procedures (e.g. in desk manual).
+ Supporting the organization by understanding and achieving measurable objectives.
+ Follow best practices and Industry Standards.
+ Update internal systems as required
+ Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts
+ Working independently and in a team environment.
+ Perform Field Change Order and Field Action Bulletin .
+ Need to be able to travel at short notice - short term,
+ Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains.
+ Provide T&M services OOH (Out of Hour).
+ Provide logistics support as required within the scope of providing on-site support,
+ Provide long or short term site cover for dedicated customer sites
+ Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre .
+ Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations.
+ Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and
+ When).
+ Assists in developing, reviewing, and implementing hardware installation plans for customers
+ Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOI's (Onsite and Remote) within region and outside
+ Need to be able to travel at short notice - short and long term, within region.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.
3
Remote Senior HVAC Technician - Field Support
700001 Motijheel, West Bengal
₹800000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Senior HVAC Technician to join their remote support team, serving clients across various locations. This is a fully remote position, requiring you to leverage your expertise to provide critical technical assistance and guidance for complex HVAC systems. You will be the primary point of contact for field technicians facing challenging installations, diagnostics, and repair issues. Your role will involve detailed remote troubleshooting, analyzing diagnostic data, guiding on-site personnel through complex procedures via video calls and detailed documentation, and ensuring the successful resolution of technical problems. You will also be responsible for creating and updating technical documentation, training materials, and best practice guides for HVAC installations and maintenance. The ideal candidate possesses extensive hands-on experience with a wide range of HVAC equipment, including commercial and industrial systems, and has a deep understanding of refrigeration cycles, electrical systems, and control mechanisms. Strong diagnostic skills, exceptional problem-solving abilities, and excellent communication are paramount. You must be adept at explaining technical concepts clearly and concisely to individuals with varying levels of technical expertise. This role requires a proactive approach to anticipating potential issues and a commitment to upholding the highest standards of safety and quality. You will contribute to improving overall system reliability and customer satisfaction by providing expert remote support. The ability to work independently, manage your time effectively, and collaborate seamlessly with a distributed team is essential for success in this remote-first environment. This is an excellent opportunity for a seasoned HVAC professional looking to transition into a challenging and rewarding remote role.
Responsibilities:
Responsibilities:
- Provide expert remote technical support and troubleshooting for complex HVAC systems.
- Guide on-site technicians through diagnostic procedures, repairs, and installations via phone, video conferencing, and digital tools.
- Analyze system performance data and diagnostic reports to identify root causes of issues.
- Develop and maintain comprehensive technical documentation, including manuals, guides, and troubleshooting flows.
- Create training materials and deliver remote training sessions for field technicians.
- Collaborate with engineering and product development teams to provide feedback on system design and performance.
- Ensure all work adheres to safety standards, industry best practices, and client specifications.
- Manage and prioritize incoming support requests, ensuring timely resolution.
- Contribute to the continuous improvement of remote support processes and tools.
- Maintain detailed records of all support interactions and resolutions.
- High school diploma or equivalent; trade school or vocational training in HVAC/R strongly preferred.
- 5+ years of hands-on experience as an HVAC technician, with a strong focus on commercial and industrial systems.
- Proven expertise in diagnosing and repairing a wide range of HVAC equipment.
- Excellent understanding of electrical systems, refrigeration cycles, and control systems.
- Exceptional troubleshooting, analytical, and problem-solving skills.
- Outstanding verbal and written communication skills, with the ability to explain complex technical information clearly.
- Proficiency in using remote communication and diagnostic tools.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications (e.g., EPA Section 608) are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Cross Technology Service Delivery Field Support Engineer (L1)
Mumbai, Maharashtra
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**What you'll be doing**
**Key Responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provide sfirst line remote and onsite technical support to clients.
+ Provides first line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**Knowledge and Attributes:**
+ Good communicate skills, both verbal and written
+ Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
+ Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
+ Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous.
**Required Experience:**
+ Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
+ Entry level experience in technical support to clients.
+ Entry level experience in diagnosis and troubleshooting.
+ Entry level experience providing remote support in Collaboration technologies.
+ Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
+ Entry level understanding of Network routing and switching.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Field Support Engineer (L1) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
**What you'll be doing**
**Key Responsibilities:**
+ Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures that any software that is part of the solution is installed and configured according to client requirements.
+ Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
+ Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
+ Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
+ Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time.
+ Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
+ Ensures the efficient and comprehensive resolution of incidents and requests.
+ Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
+ Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
+ Provide sfirst line remote and onsite technical support to clients.
+ Provides first line field engineering services to clients.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Follows the required handover procedures for shift changes to ensure service continuity.
**Knowledge and Attributes:**
+ Good communicate skills, both verbal and written
+ Ability to plan activities and projects well in advance, and take into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
+ Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
+ Collaboration certifications such as - Valid CCNA Certification required; Microsoft Voice certification (MS700 & MS720) advantageous; and Webex Calling certification advantageous.
**Required Experience:**
+ Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
+ Entry level experience in technical support to clients.
+ Entry level experience in diagnosis and troubleshooting.
+ Entry level experience providing remote support in Collaboration technologies.
+ Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
+ Entry level understanding of Network routing and switching.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
5
Field Engineer - Hardware Support
Chennai, Tamil Nadu
EIL Global IT Solutions and Services Pvt Ltd
Posted 4 days ago
Job Viewed
Job Description
Greetings,
We are currently looking for IT Hardware & Desktop Support Engineers for a long-term contract position based in Chennai .
Working Days: Monday to Saturday (Full-time availability)
Working Hours: 9am to 6pm (depends on client)
Payment Model: Per Ticket Basis
Only candidates from Chennai are preferred
Details:
- The engineer will be present on-site full-time, from Monday to Saturday.
- Payment will be processed based on the number of tickets (incidents, service requests) attended and successfully resolved.
- No fixed monthly salary will be applicable only payment per resolved ticket
Required Skills & Experience:
- Trained on Desktop, Portable, and Workstation latest technologies both hardware & software.
- Hands-on experience in hardware installation and troubleshooting .
- Capable of handling:
- Network Interface Cards
- Removable media devices (SCSI/IDE/SATA/SAS)
- Optical Drives (Blue-ray/DVD-ROM/CD-ROM)
- Tape Backup Units
- RAID Setup on PC
- Other associated peripherals.
- Must own a two-wheeler (Bike) for commuting between client sites.
Job Description:
- Daily ticket assignment: 5-6 tickets per day.
- Responsible for collecting devices from warehouse and visiting respective client sites for onsite part replacement and issue resolution .
- Must follow standard processes and documentation protocols for ticket closures and hardware replacements.
Onboarding Details:
- Mandatory Training: Selected candidates to attend training
- Onsite Work Commencement: Immediate
Location: Chennai (Multiple sites)
Candidate Eligibility & Onboarding Conditions Field Engineer (Chennai)
Own Bike with Valid Driving License
- Must possess a valid two-wheeler driving license.
- Must have their own bike for daily commute to client sites.
Willingness to Work as Field Engineer
- Should be comfortable travelling to minimum 4 to 5 sites per day within Chennai city.
Compensation Structure
- Should be OK to work for per ticket (this amount is inclusive of travel, fuel, and all expenses).
Training & Assessment
- Must attend an unpaid training for 2 weeks conducted by the client.
- Must clear two technical assessments/tests during/after training.
- Based on performance, the training period may extend OR they will start getting service tickets once their Tech ID is created by the client.
Notice Period for Dropout
- In case the candidate wishes to discontinue after onboarding or during training, they must provide a minimum of 2 weeks to 1 month notice.
If interested please share your updated resume to with subject line "Field Engineer - Chennai"
This advertiser has chosen not to accept applicants from your region.
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6
IT Hardware Support Field Engineer
Chennai, Tamil Nadu
EIL Global IT Solutions and Services Pvt Ltd
Posted 27 days ago
Job Viewed
Job Description
IT Hardware Support Field Engineer
Location: Chennai, Tamil Nadu (Chennai Candidates Preferred)
Experience Required: 6 months - 5 Yrs
Notice period: immediate to 15 days
Employment Type: Full-Time Contract Long Term position(Independent Contractor Role)
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:30 PM
Travel Requirement: Must have own two-wheeler or vehicle to commute between client sites
Company Overview
EIL Global IT Solutions and Services Pvt Ltd is a dynamic IT service provider headquartered in Adelaide, Australia, with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops, servers, networks, and data center technologies. Our expertise spans the entire spectrum of IT infrastructure, with a focus on digital transformation through professional and managed services, AIOPS, AI-based workforce automation, and blockchain solutions.
Job Description:
Salary Structure: Base monthly package with performance-based slabs
Minimum Daily Task: 4 support tickets per day
Job Description:
Provide Level 1 technical support for desktop, laptop, printer, and peripheral issues.
Perform basic hardware repairs and replacements (fan, RAM, HDD/SSD, keyboard, screen, motherboard).
Troubleshoot and resolve basic to moderate hardware issues for desktops, laptops, and peripheral devices.
Install and configure operating systems (Windows/Linux) and basic drivers when required after hardware fix.
Coordinate with the backend support team for ticket updates and parts availability.
Accurately update the status of tickets in the tracking system on completion.
Provide on-site IT hardware support at multiple client locations across Chennai.
Ensure minimum of 4 tickets are attended and resolved per day.
Maintain basic tools and spare parts inventory during travel.
Ensure client satisfaction through timely and quality service.
This advertiser has chosen not to accept applicants from your region.
7
Senior HVAC Technician - Remote Site Support
751001 Bhubaneswar, Orissa
₹50000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior HVAC Technician to provide expert remote support and occasional on-site services for their critical infrastructure. This role is primarily remote, enabling you to leverage your extensive knowledge from your home base while directing and advising on-site teams and performing hands-on work when necessary. You will be responsible for the maintenance, repair, and troubleshooting of complex heating, ventilation, and air conditioning systems across various facilities. This position demands a comprehensive understanding of HVAC principles, diagnostics, and safety protocols.
Responsibilities:
Responsibilities:
- Provide remote technical guidance and support to on-site maintenance teams for HVAC system diagnostics and repairs.
- Analyze performance data and system logs to identify potential issues and recommend proactive maintenance.
- Develop detailed troubleshooting procedures and best practices for various HVAC equipment.
- Conduct on-site inspections, maintenance, and repairs for critical HVAC systems as required.
- Oversee the commissioning and testing of new HVAC installations.
- Ensure compliance with all safety regulations, codes, and standards related to HVAC systems.
- Maintain accurate records of all maintenance activities, repairs, and system performance.
- Train and mentor junior technicians on effective HVAC system management and troubleshooting.
- Collaborate with facility managers and engineering teams to optimize HVAC system efficiency and performance.
- Manage inventory of HVAC spare parts and ensure timely procurement.
- Certification in HVAC repair and maintenance (e.g., ITI HVAC, Diploma in Mechanical Engineering).
- Minimum of 7 years of hands-on experience with a wide range of HVAC systems, including chillers, air handling units, and control systems.
- Strong diagnostic and troubleshooting skills for complex HVAC issues.
- Proficiency in reading blueprints, schematics, and technical manuals.
- Excellent understanding of refrigeration cycles, electrical systems, and control logic.
- Strong communication and remote collaboration skills.
- Ability to work independently and manage time effectively in a remote and field-based environment.
- Willingness to travel to various client sites as needed.
- Knowledge of building management systems (BMS) is a significant advantage.
- Commitment to safety and quality standards.
This advertiser has chosen not to accept applicants from your region.
8
Senior HVAC Technician (Remote Support & Field Guidance)
395001 Surat, Gujarat
₹75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of HVAC solutions, is seeking a highly skilled and experienced Senior HVAC Technician to join their innovative team. This is a unique, fully remote position that leverages your extensive field expertise to provide remote technical support, guidance, and troubleshooting to on-site technicians and clients. You will be instrumental in diagnosing complex HVAC system issues, advising on repair strategies, and ensuring the efficient operation of equipment through remote consultation. The ideal candidate possesses a deep understanding of HVAC systems, including installation, maintenance, repair, and diagnostics, coupled with strong communication and problem-solving skills. This role requires the ability to interpret technical diagrams, schematics, and diagnostic reports, and to effectively convey technical information to diverse audiences. While primarily remote, occasional on-site visits for critical escalations or training may be required.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for a wide range of HVAC systems, including troubleshooting complex issues.
- Guide on-site technicians through diagnostic procedures and repair processes via phone, video calls, and remote monitoring tools.
- Analyze system performance data and diagnostic reports to identify root causes of problems.
- Develop and document repair strategies and best practices for common HVAC issues.
- Consult with customers and clients to understand their HVAC concerns and provide solutions.
- Advise on preventive maintenance schedules and strategies to ensure optimal system performance.
- Collaborate with engineering and product development teams to provide feedback on system design and functionality.
- Develop training materials and conduct remote training sessions for field technicians.
- Maintain accurate records of remote support interactions, solutions provided, and follow-up actions.
- Stay current with advancements in HVAC technology and diagnostic tools.
- Occasionally travel to job sites for complex troubleshooting, training, or quality assurance purposes.
- Certified HVAC Technician with a minimum of 7 years of hands-on experience in installation, maintenance, and repair of commercial and residential HVAC systems.
- Proficiency in diagnosing and troubleshooting a wide range of HVAC equipment (e.g., chillers, boilers, air handling units, VRF systems).
- Strong understanding of electrical, mechanical, and refrigeration principles related to HVAC.
- Experience with Building Automation Systems (BAS) and energy management systems is a plus.
- Excellent communication, listening, and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using diagnostic tools, multimeters, and refrigerant gauges.
- Experience with remote support technologies and video conferencing tools.
- Ability to interpret technical manuals, blueprints, and schematics.
- Strong problem-solving and critical-thinking abilities.
- Self-motivated and able to work independently in a remote environment.
- Willingness to travel occasionally as needed.
This advertiser has chosen not to accept applicants from your region.
9