857 Finance Operations Analyst jobs in India
Trade Finance Operations - Analyst
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Finance Operations - Analyst (PM+FP&A)
Posted today
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Overview
Experience : 3-5 Years
Skills: FP&A+ PM +Excel
Location : Hyderabad/Bangalore/ Gurgaon
Shift: 2-11 PM
Responsibilities
- Partner with Business Managers and Project Managers on coordinating all administrative, client billable, and client non-billable tasks.
- Understand the agency investment process and own the end-to-end management, including:
- Process all new business, agency-specific, and client investment forms including filing, saving, and communicating new project codes and adding them to associated trackers.
- Run period reporting to capture progress and non-compliance, and escalate to senior management.
- Run new business, client development, and agency initiative data/reports, input, and track across all trackers.
- Facilitate all project setups including new business, clients, and agency initiatives.
- Process all ongoing maintenance of project codes, such as, adding new activities, changing descriptions, and updating budgets.
- Facilitate all invoicing for clients and recover back-up and support for clients. Prepare client billing packages.
- Update internal reports including missing time and conduct proactive and reactive reach out for timesheet compliance.
- Collaborate with internal teams for timesheet and billing worksheet compliance.
- Run Billing Worksheet Reports and work with AAS on time moves.
- Support the Data & Analytics for dashboard updates and data entry.
- Maintain all internal staffing templates for all SOWs.
- Update RCP staffing file.
- Manage company paid-time-off and fiscal impact to agency.
- Process all new vendor paperwork and set-up.
- Understand vendor payment terms and ensure compliance with corresponding client policies and issue the appropriate purchase orders.
- Maintain project out-of-pocket budgets and track payments.
- Understand company pay-when-paid policy and ensure contracts are compliant.
- Maintain internal Client MSA Cheat sheets as well as team/client framework.
- Prepare financial information and reconciliations to clients as required.
- Own maintenance of client contracts/SOWs/POs database and ensure compliance, filing, and version control.
- Understand audit requirements and ensure completeness of audit trails.
- Review of vendor contracts and other legal matters in coordination with legal
Qualifications
This may be the right role for you if you have.
- Bachelors or Post Graduate Degree in accounting or finance with 3-5 years of experience in FP&A Operations (mandatory).
- Having prior experience into R2R processes is (Preferred)
- Proficient in Advanced Excel and ability to quickly learn any new ERP or BI Tools
- Having Good Knowledge of US GAAP.
- Flexibility to take up different assignments and not limit oneself to specific set of activities
- Ability to work both independently and in a team oriented, collaborative environment
- Flexible and Result Oriented with Strong Written & Oral Communication Skills
- Experience in Microsoft Dynamics AX, MediaOcean, and Hyperion Financial Management tool is a plus
Skills Required
Accounting, Excel, Pm, Finance
Finance Operations Analyst - Invoice to Cash
Posted today
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Overview
Finance Operations Analyst - Invoice to Cash
Annalect India is seeking an Accounts Receivable Analyst (OTC Billing/AR Billing) with strong domain knowledge to support the AR and Billing functions under Finance Operations. This might be a great fit for you if you would like to be part of a growing team. You will be closely working with our Global Agency Finance teams.
Location(s): Hyderabad
Experience needed: 3-5 Years
Work Hours: US shift - 6.30pm to 3.30am IST (7.30pm to 4.30am IST)
Skills
Strong knowledge on Accounting Basics and Accounts Receivable activities.
Proficient in Advanced Excel and ability to quickly learn any new ERP.
About Omnicom Global Solutions
Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company. Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom.
OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Manage
Responsibilities
- Experience building tracker reports for the purpose of staffing, burn, preparation of data with limited analysis required
- Submission of client billing via Dynamics D365 and client portal or email submission
- Ensuring all rates for your portfolio are accurate and processed correctly
- Data expert formatting data sets into readable and digestible reporting to assist with leadership decision-making
- Microsoft Excel super user (pivot tables, VLookup)
- Dynamics experience is a plus but not required
- Preparing expense reconciliation
- Monitor WIP and vendor out of pocket costs.
- Reviewing and analysing project spending on an ongoing basis through project life cycle - identify areas of risk, exposure, etc
- Bachelors or Post Graduate Degree in accounting or finance with 3-5 years of experience
- Strong knowledge on Accounting Basics and Accounts Receivable activities
- Proficient in Advanced Excel and ability to quickly learn any new ERP
- Flexibility to take up new assignments and not limit oneself to specific set of activities
- Flexible and Result Oriented with Strong Written & Oral Communication Skills
- Strong problem-solving skills, including ability to effectively address any issue
Skills Required
Advanced Excel
Finance Operations Analyst, India Business Team, FOAA

Posted 3 days ago
Job Viewed
Job Description
Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority.
FOAA is seeking a Finance Analyst to support IBT (India Business team) in daily operational reconciliations for Nodal and Escrow settlements for India Marketplace and e-commerce business.
Key Qualification Required
- ACCA or MBA Finance/MBA along with Banking experience and technical expertise.
Key job responsibilities
- Work independently to perform daily, weekly and monthly operations and reconciliations for Nodal and Escrow accounts which are regulated by Reserve Bank of India for Amazon Pay India Private Limited.
- Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement.
- Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders:
a.Ensure high standards of delivery of reports with timeliness and accuracy.
b.Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis.
c.Ensure all the reports have maker checker review process and documented evidence.
- Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects.
- Quality of reconciliations and reporting activities: Quality score for all the reporting activities, reconciliations and accounting activities should be at TTM >=99.4% during 2025 (Four Sigma). - Audit support : All the audit requirements should be delivered timely and accurately.
- Process SOP's to be updated, modified, signed off by IBT and business and compliance leadership (L6+).
- Process Escalation metrics to be updated within SOP for all the activities. - Give back to Amazon community through facilitating trainings or participating in events
- Provide project management update within and across business units to transition new processes and/or permanent solutions to support the business needs.
- Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels.
- Identify, implement, and adhere to best practices across all regulatory processes and project launches.
- Provide inputs for weekly, monthly and quarterly business reviews in a timely manner.
- Ensure appropriate financial policies, procedures, and internal controls are in place, documented, and operating as intended.
- Prepares and reviews complex account reconciliations, financial analysis, and deliverables.
- Drive process improvements required to enhance controls and quality of reconciliations and related processes.
Key job responsibilities
- Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement.
- Prepares and reviews complex account reconciliations, financial analysis, and deliverables.
- Drive process improvements required to enhance controls and quality of reconciliations and related processes.
- Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels.
- Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects.
- Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders:
a.Ensure high standards of delivery of reports with timeliness and accuracy.
b.Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis.
c.Ensure all the reports have maker checker review process and documented evidence.
Basic Qualifications
- 2+ years of finance experience
- 2+ years of building financial and operational reports/data sets that inform business decision-making experience
- 2+ years of business-to-business collections experience
- Knowledge of finance, accounting or related field focused on analytics
- Experience using data to influence business decisions
- Experience in managing finance operations for accounts payable, accounts receivable or payroll
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
Preferred Qualifications
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Finance Operations Analyst, India Business Team, FOAA

Posted 3 days ago
Job Viewed
Job Description
Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company & to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority.
FOAA is seeking a Finance Analyst to support IBT (India Business team) in daily operational reconciliations for Nodal and Escrow settlements for India Marketplace and e-commerce business.
Key Qualification Required
- ACCA or MBA Finance/MBA along with Banking experience and technical expertise.
Key job responsibilities
- Work independently to perform daily, weekly and monthly operations and reconciliations for Nodal and Escrow accounts which are regulated by Reserve Bank of India for Amazon Pay India Private Limited.
- Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement.
- Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders:
a.Ensure high standards of delivery of reports with timeliness and accuracy.
b.Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis.
c.Ensure all the reports have maker checker review process and documented evidence.
- Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects.
- Quality of reconciliations and reporting activities: Quality score for all the reporting activities, reconciliations and accounting activities should be at TTM >=99.4% during 2025 (Four Sigma). - Audit support : All the audit requirements should be delivered timely and accurately.
- Process SOP's to be updated, modified, signed off by IBT and business and compliance leadership (L6+).
- Process Escalation metrics to be updated within SOP for all the activities. - Give back to Amazon community through facilitating trainings or participating in events
- Provide project management update within and across business units to transition new processes and/or permanent solutions to support the business needs.
- Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels.
- Identify, implement, and adhere to best practices across all regulatory processes and project launches.
- Provide inputs for weekly, monthly and quarterly business reviews in a timely manner.
- Ensure appropriate financial policies, procedures, and internal controls are in place, documented, and operating as intended.
- Prepares and reviews complex account reconciliations, financial analysis, and deliverables.
- Drive process improvements required to enhance controls and quality of reconciliations and related processes.
Key job responsibilities
- Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement.
- Prepares and reviews complex account reconciliations, financial analysis, and deliverables.
- Drive process improvements required to enhance controls and quality of reconciliations and related processes.
- Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels.
- Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects.
- Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders:
a.Ensure high standards of delivery of reports with timeliness and accuracy.
b.Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis.
c.Ensure all the reports have maker checker review process and documented evidence.
Basic Qualifications
- 2+ years of finance experience
- 2+ years of building financial and operational reports/data sets that inform business decision-making experience
- 2+ years of business-to-business collections experience
- Knowledge of finance, accounting or related field focused on analytics
- Experience using data to influence business decisions
- Experience in managing finance operations for accounts payable, accounts receivable or payroll
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
Preferred Qualifications
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Finance Operations Analyst, India Business Team, FOAA
Posted today
Job Viewed
Job Description
FOAA is seeking a Finance Analyst to support IBT (India Business team) in daily operational reconciliations for Nodal and Escrow settlements for India Marketplace and e-commerce business.
Key Qualification Required
- ACCA or MBA Finance/MBA along with Banking experience and technical expertise.
Key job responsibilities
- Work independently to perform daily, weekly and monthly operations and reconciliations for Nodal and Escrow accounts which are regulated by Reserve Bank of India for Amazon Pay India Private Limited.
- Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement.
- Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders:
a.Ensure high standards of delivery of reports with timeliness and accuracy.
b.Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis.
c.Ensure all the reports have maker checker review process and documented evidence.
- Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects.
- Quality of reconciliations and reporting activities: Quality score for all the reporting activities, reconciliations and accounting activities should be at TTM >=99.4% during 2025 (Four Sigma). - Audit support : All the audit requirements should be delivered timely and accurately.
- Process SOP's to be updated, modified, signed off by IBT and business and compliance leadership (L6+).
- Process Escalation metrics to be updated within SOP for all the activities. - Give back to Amazon community through facilitating trainings or participating in events
- Provide project management update within and across business units to transition new processes and/or permanent solutions to support the business needs.
- Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels.
- Identify, implement, and adhere to best practices across all regulatory processes and project launches.
- Provide inputs for weekly, monthly and quarterly business reviews in a timely manner.
- Ensure appropriate financial policies, procedures, and internal controls are in place, documented, and operating as intended.
- Prepares and reviews complex account reconciliations, financial analysis, and deliverables.
- Drive process improvements required to enhance controls and quality of reconciliations and related processes.
Key job responsibilities
- Own the Nodal and Escrow accounts in India Marketplace and ensure Business Metrics are met 100% within defined Service Level Agreement.
- Prepares and reviews complex account reconciliations, financial analysis, and deliverables.
- Drive process improvements required to enhance controls and quality of reconciliations and related processes.
- Coordinate with external stakeholders like Banks, Payment processors and internal stakeholders like Business and Technology partners to establish and maintain strong communication channels.
- Dive Deep into all Nodal and Escrow processes for streamlining, mitigating risks, ensuring regulatory controls and eliminating defects.
- Creating a "No Surprise Environment" and Great customer experience for India Payments stakeholders:
a.Ensure high standards of delivery of reports with timeliness and accuracy.
b.Ensure all issues are flagged off at the earliest, tracked and resolved on a timely basis.
c.Ensure all the reports have maker checker review process and documented evidence.
BASIC QUALIFICATIONS
- 2+ years of finance experience- 2+ years of building financial and operational reports/data sets that inform business decision-making experience
- 2+ years of business-to-business collections experience
- Knowledge of finance, accounting or related field focused on analytics
- Experience using data to influence business decisions
- Experience in managing finance operations for accounts payable, accounts receivable or payroll
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
PREFERRED QUALIFICATIONS
- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Experience in Excel (macros, index, conditional list, arrays, pivots, lookups)
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Process Improvement Lead

Posted 3 days ago
Job Viewed
Job Description
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
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Process Improvement Lead

Posted 3 days ago
Job Viewed
Job Description
**The Role:**
We are seeking a Process Improvement Lead who will support GKN Automotive Engineering business process development.
Key responsibilities include:
+ Define Process & Tools improvement strategy at the Organizational level with the approval from Senior Management and monitor / report the Process/Tools improvement strategy as per the defined periodicity.
+ Process improvement lead shall have good exposure to System Engineering, Mechanical Engineering and Software Engineering and associated methods and tools to define and implement the relevant methods in the tools based on the agreed processes.
+ To ensure the processes are released in the Landscape STAGES according to the ASPICE, ISO 21434, ISO 26262 and ensuring compliance within the Engineering Organization.
+ To ensure the process and our tools are aligned. The Process lead shall have a good understanding of Method Park STAGES, Enterprise Architect, Business Intelligence tools (PowerBI, Grafana) and also the Application Life cycle management tools (Windchill RV&S or Code beamer or Polarion etc.,)
+ Act as interface between Process and Tools team and the other engineering domains to define the right methods for the processes.
+ Support ASPICE L2 topic across the engineering organization, to define, implement the objectives together with the Process Manager.
+ Process improvement lead is responsible with Process Manager to define the requirements needed for ISO standards / ASPICE and the team from Safety / Security needs to review the defined processes before release to the Process landscape
+ Create & provide training in case of identified training needs to support implementation of processes and tools (Identification of trainings needs itself is from the responsible manager of the employee and the HR).
+ Leading the Process & Tools CCB meetings to ensure the processes defined and the implementation in the tools match each other.
**Who you'll be:**
To be successful in this position, you will have proven experience in Automotive domain and hands on experience in Process Development, Process modeling, Tools know-how especially in the complete V-model development.
**Essential Skills**
+ Engineering or Post Graduate Engineering degree
+ 3 to 8 years of relevant experience in Automotive domain
+ Experience in Process modeling & Process architecture
+ Strong in ASPICE and basic concepts about Fusa & Cybersecurity
+ Good functional consultant skills bridging process and tools
+ Good Problem solving skills
+ Python programming & Database scripting will be added advantage.
**Tool Skills**
+ STAGES (Process Modeling)
+ Windchill RV&S, RV&S Source PTC Integrity / Code Beamer / Polarion
+ Enterprise Architect or any equivalent SW design tool knowledge.
+ Business Intelligence tools like Grafana or PowerBI
+ Activity management tools like EasyRedmine or JIRA
**Language Skills**
Must be fluent in English
**Travel Requirements**
Local Infrequent. Role is based in GKN Bangalore office
GKN Driveline provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, age, genetic information, pregnancy, or disability.
Process Improvement Manager
Posted 3 days ago
Job Viewed
Job Description
Job ID
224588
Posted
18-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Accounting/Finance
Location(s)
Hyderabad - Telangana - India
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.
CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.
**Job Title - Process Improvement Manager**
**About the Role:**
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region.
We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.
**What You'll Do:**
+ Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
+ Business risk identification - Identify key business process risks and act to mitigate them.
+ Process standardization and management -
+ Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
+ Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
+ Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
+ Process documentation - Map and document processes targeted for transformation.
+ Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.
+ Communication Management -
+ Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
+ Collaborate with cross-functional teams to develop and implement improvement initiatives.
**What You'll Need:**
+ Master's degree in a related field
+ Demonstrated experience in Finance BPO/outsourcing while working in a similar role
+ Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
+ Excellent English language and strong communication and presentation skills.
+ Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
+ Demonstrated portfolio of successful medium-large projects and hard savings
+ Strong knowledge and understanding of Lean Six Sigma methodologies and tools
+ Excellent analytical and problem-solving skills
+ Ability to effectively collaborate and influence cross-functional teams
+ Preferred Experience:
+ Peoplesoft
+ ServiceNow
+ Yardi
+ Coupa
+ HighRadius
+ Preferred Qualifications:
+ Certification as a Lean Six Sigma Black Belt
+ Experience in implementing Lean Six Sigma in a real estate industry
+ Experience using statistical software and tools for data analysis.
**Company Perks and benefits:**
Health Care: Health Insurance to Self, Immediate family & Parents/In-laws
Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.
Food & Snacks: Free Meals & snacks are provided in all shifts.
Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.
Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.
Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.
**Our Values in Hiring:**
At CBRE, we are committed to fostering a culture where everyone feels they belong.
We value diverse perspectives and experiences, and we welcome all applications.
**CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE):**
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Process Improvement Lead
Posted 4 days ago
Job Viewed
Job Description
Job Location: Noida Sec 135
Work Timings: Fully Night Shifts - All 5 Days WFO (Mandate)
Certification: Six Sigma (Mandate)
About the Role:
As an innovation leader, you'll be the central coordinator of several innovation initiatives for clients operations & processes, ensuring objective alignment and systematic execution. You'll be responsible for providing actionable insights, compelling narratives, and to propose and drive business transformation initiatives for clients.
Key Responsibilities:
- Synthesize data analysis into compelling narratives for different stakeholders (internal/external).
- Partner with the client success leader to identify and prioritize innovation opportunities across clients CX operations
- Lead and mentor a team of 3–4 business analysts, setting priorities and ensuring quality and consistency of insights
- Champion continuous-improvement initiatives by developing business cases, estimating ROI, and driving execution with cross-functional teams
- Collaborate with operations, process excellence, and technology teams to implement recommendations and track outcomes
Skills and Qualifications:
- 7–12 years of experience in analytics, consulting, or process-improvement roles within BPO/CRM environments
- Deep understanding of contact-center metrics (CSAT, FCR, AHT) and customer-journey mapping
- Proven track record of leading teams, influencing C-suite stakeholders, and delivering measurable business impact
- Comfortable operating in a global, multi-geography delivery model, liaising across NA, EU, APAC sites
- Strong analytical acumen for interpreting complex data patterns and conducting root-cause analysis
- Exceptional storytelling, presentation, and consulting skills for executive-level communication.
- Proficiency in BI tools (Power BI, Tableau), Excel, SQL, and familiarity with analytics software or AI platforms
- Project management and leadership capabilities, including stakeholder influence and cross-team coordination
- Process-improvement expertise and intellectual curiosity to drive testing and actionable change
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace change and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
About TELUS Digital: TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com