228 Financial Assistance jobs in India

About the Role

We’re on the lookout for a tenacious and inspiring leader to step into our role of Senior Manager, Financial Assistance. This is a pivotal leadership opportunity where you’ll guide a team of leaders and specialists who support customers across BOQ Group brands and channels—especially when they need us most.

You’ll be at the helm of our hardship function, driving strategic uplift programs, embedding regulatory compliance, and shaping how we deliver support to customers experiencing financial difficulty. From leading the transition of Hardship Uplift deliverables to embedding APRA’s CPS “Critical Operations” requirements, this role is all about making a meaningful impact.

Supporting our team with strong, people-focused leadership is at the heart of this role. Just as important is your ability to guide and uplift our team as they work with vulnerable customers during some of their most challenging moments. You’ll be a steady hand and a trusted leader, helping the team navigate complexity with empathy, clarity and purpose.

You’ll work closely with senior stakeholders, influence at GM level and above, and champion a culture of excellence, accountability and care. If you thrive in high-performance environments and love rolling up your sleeves to get things done, this is your chance to lead with purpose and deliver with heart.

About you

Why you? You are a seasoned leader with deep experience in hardship and collections—someone who knows how to lead through complexity and bring people along for the journey. You’ve got a strong operational and change management background, and you’re confident embedding strategic programs into teams and functions. You’re known for your ability to coach and mentor other leaders, and you bring a sharp focus to risk, compliance and customer outcomes.

You’re also a natural communicator—outgoing, approachable and able to build strong relationships across the business. You know how to engage the front line, influence senior stakeholders, and drive a high-performing culture. A credit risk background would be a bonus, but what really sets you apart is your commitment to delivering exceptional service to customers in their greatest time of need.

This is more than just a leadership role—it’s a chance to grow your career in a space that truly matters. You’ll enjoy plenty of opportunities for development and progression, all while working within a group that’s collaborative, supportive, and genuinely values your voice and your impact.

If you’re ready to step into a role where you truly value both our people and our customers, we’d love to hear from you.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since , BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

We are seeking a dedicated and knowledgeable Support Specialist with a strong background in finance to join our team. The ideal candidate will provide exceptional customer support while leveraging their financial expertise to assist clients with financial-related inquiries and issues.

Key Responsibilities :

• Customer Support:Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring high levels of customer satisfaction
• Document customer interactions and solutions in the support system.
• Financial Assistance:Provide expert advice on financial products and services.
• Assist customers with financial transactions, account management.
• Collaboration:Work closely with the finance team to resolve complex financial issues.
• Collaborate with other departments to improve customer experience and streamline processes.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience in a customer support role, preferably in a financial services environment.
• Strong understanding of financial products, services, and regulations.
• Excellent communication and interpersonal skills.
• Ability to analyze financial data and provide actionable insights.
• Proficiency in using customer support software and financial tools.

Skills :

• Strong problem-solving abilities.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• High level of empathy and customer service orientation.
• Proficiency in Excel

Financials Support Specialist

Role Overview

The Workday Financials Support Specialist will be responsible for providing high-quality application management and functional support to our clients using Workday Financials. This role requires hands-on expertise across core financial modules, a strong understanding of business processes, and a proactive approach to troubleshooting and continuous improvement.

You’ll partner closely with clients to resolve issues, manage enhancements, and ensure their Workday environment is stable, optimized, and aligned to their business needs.

Key Responsibilities

• 3–5 years of hands-on Workday Financials experience in a support, analyst, or consultant role.
• Functional expertise in at least three of the following modules:
• Financial Accounting
• Procurement
• Expenses
• Projects
• Assets
• Customer Accounts
• Supplier Accounts
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with Workday EIBs, Workday Reports, and basic security concepts.
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
• Proven ability to work independently in a remote, fast-paced environment.

Bachelor's degree in Accounting, Finance, Information Systems, or related field (or equivalent work experience).

Financials Support SpecialistRole OverviewThe Workday Financials Support Specialist will be responsible for providing high-quality application management and functional support to our clients using Workday Financials. This role requires hands-on expertise across core financial modules, a strong understanding of business processes, and a proactive approach to troubleshooting and continuous improvement.You’ll partner closely with clients to resolve issues, manage enhancements, and ensure their Workday environment is stable, optimized, and aligned to their business needs.Key Responsibilities3–5 years of hands-on Workday Financials experience in a support, analyst, or consultant role.Functional expertise in at least three of the following modules:Financial AccountingProcurementExpensesProjectsAssetsCustomer AccountsSupplier Accounts Strong troubleshooting, analytical, and problem-solving skills.Experience with Workday EIBs, Workday Reports, and basic security concepts.Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.Proven ability to work independently in a remote, fast-paced environment.Bachelor's degree in Accounting, Finance, Information Systems, or related field (or equivalent work experience).

Financials Support SpecialistRole OverviewThe Workday Financials Support Specialist will be responsible for providing high-quality application management and functional support to our clients using Workday Financials. This role requires hands-on expertise across core financial modules, a strong understanding of business processes, and a proactive approach to troubleshooting and continuous improvement.You’ll partner closely with clients to resolve issues, manage enhancements, and ensure their Workday environment is stable, optimized, and aligned to their business needs.Key Responsibilities3–5 years of hands-on Workday Financials experience in a support, analyst, or consultant role.Functional expertise in at least three of the following modules:Financial AccountingProcurementExpensesProjectsAssetsCustomer AccountsSupplier Accounts Strong troubleshooting, analytical, and problem-solving skills.Experience with Workday EIBs, Workday Reports, and basic security concepts.Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.Proven ability to work independently in a remote, fast-paced environment.Bachelor's degree in Accounting, Finance, Information Systems, or related field (or equivalent work experience).

Financials Support SpecialistRole OverviewThe Workday Financials Support Specialist will be responsible for providing high-quality application management and functional support to our clients using Workday Financials. This role requires hands-on expertise across core financial modules, a strong understanding of business processes, and a proactive approach to troubleshooting and continuous improvement.You’ll partner closely with clients to resolve issues, manage enhancements, and ensure their Workday environment is stable, optimized, and aligned to their business needs.Key Responsibilities3–5 years of hands-on Workday Financials experience in a support, analyst, or consultant role.Functional expertise in at least three of the following modules:Financial AccountingProcurementExpensesProjectsAssetsCustomer AccountsSupplier Accounts Strong troubleshooting, analytical, and problem-solving skills.Experience with Workday EIBs, Workday Reports, and basic security concepts.Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.Proven ability to work independently in a remote, fast-paced environment.Bachelor's degree in Accounting, Finance, Information Systems, or related field (or equivalent work experience).

Financials Support SpecialistRole OverviewThe Workday Financials Support Specialist will be responsible for providing high-quality application management and functional support to our clients using Workday Financials. This role requires hands-on expertise across core financial modules, a strong understanding of business processes, and a proactive approach to troubleshooting and continuous improvement.You’ll partner closely with clients to resolve issues, manage enhancements, and ensure their Workday environment is stable, optimized, and aligned to their business needs.Key Responsibilities3–5 years of hands-on Workday Financials experience in a support, analyst, or consultant role.Functional expertise in at least three of the following modules:Financial AccountingProcurementExpensesProjectsAssetsCustomer AccountsSupplier Accounts Strong troubleshooting, analytical, and problem-solving skills.Experience with Workday EIBs, Workday Reports, and basic security concepts.Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.Proven ability to work independently in a remote, fast-paced environment.Bachelor's degree in Accounting, Finance, Information Systems, or related field (or equivalent work experience).