16 Flight Operations jobs in India

Job Summary:

We are seeking a talented Project Manager with 5-8 years of experience to manage and deliver projects in the airline domain. The ideal candidate will have a solid understanding of airline operations and experience with Passenger Service Systems (PSS), reservations, ticketing, and ancillary services. This role involves leading cross-functional teams, ensuring efficient project execution, and delivering outcomes within established timelines and budgets.

Must-Have Skillsets (Mandatory):

- Strong expertise in managing airline-specific projects related to PSS, reservations, ticketing, and ancillary services.

- In-depth knowledge of airline operations and associated systems.

- Proven ability to work with cross-functional teams to define project scope, objectives, and deliverables.

- Expertise in managing project timelines, budgets, and resources efficiently.

- Ability to identify risks and develop strategies for mitigation and timely resolution of issues.

- Strong communication and stakeholder management skills to ensure alignment with business goals.

Good-to-Have Skillsets (Optional):

- Experience with Agile and Waterfall project management methodologies.

- Familiarity with project management tools and software for tracking progress and reporting.

- Understanding of industry trends and innovations in the airline domain.

Qualifications & Experience:

- 5-8 years of project management experience, with a preference for candidates in the airline or travel industry.

- PMP or Scrum Master certification is a plus.

- Excellent problem-solving, leadership, and interpersonal skills.

Position:
Senior Manager – Operations - Airline Process

Location:
Bangalore

Employment type:
Permanent

Job type:
Full time

Airline Operations Experience Mandatory

Profile Summary:

IGT Solutions is looking for a Senior Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.

Primary Job Responsibilities:

10+ years of experience in Customer Operations, Contact Center Operations, BPO Operations (Travel preferred)

Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client

Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company

Responsible for opportunity identification

Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality

Manage attrition and facilitate a people friendly environment

Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level)

Designing and presenting all Performance Reviews to the client and the company Leadership Team

Responsible for profitability of the project

Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites

Performance management of team members

Fostering a business-oriented relationship through regular interactions and ongoing communication

Providing frequent status reports on team performance including plans for improvement

Ensuring people development and profit enhancement

Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities

Track and evaluate performance to identify gaps and implement corrective action when required

Education and Essential Experience:

Analytical aptitude, eye to detail and problem solving attitude

Proven ability to build, manage and foster a team-oriented environment

Have an ability to understand Staffing adherence and Schedule Adherence

Proven ability to work creatively and analytically in a problem-solving environment

Desire to work in service/Sales environment

Excellent communication (written and verbal) and interpersonal skills

Excellent leadership and management skills

Client engagement and interface exposure a must

Exposure to P&L management an added advantage

Min. 2 Yrs. of experience in managerial role

Personal Style Enablers:

Ability to motivate and inspire teams

Innovative and able to foresee market conditions

Excellent people manager, open to direction and a collaborative work style and commitment to get the job done

Persuasive with details and facts

Confident, flexible with the ability to work in a fast paced and changing environment

Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

Extrovert with a blend of sales mind set

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Should comply with the all Regulatory stipulations as per DGCA CAR Section 7, Series M, Part-II and would be assigned the responsibility of exercising safe and efficient operational supervision over flights in conjunction with the Pilot-in-Command, on behalf of the Senior Vice President (Flight Operations).

She/He should also comply with the below mentioned requirements and would be responsible for

1.   Exercising operational supervision and assist the Pilot-in-Command for the safe & efficient planning and monitoring of a flight.

2.   Performing Operational Flight Watch and for determining if changes in operational and meteorological conditions may affect the safety of flights within a prescribed area or on assigned routes, and for communicating those changes to the Pilot-in-Command.

3.   Maintaining the Flight Dispatch written log of company radio transmissions between OCC and aircraft and electronic record of all ACARS transmissions between OCC and aircraft.

4.   Support and collaborate with leadership, team & internal departments to ensure smooth operations and think of innovative ideas to streamline processes with proper execution.

5.   The developing, reviewing, authorizing, issuing and revising, as required, of the Operational Flight Plan for all scheduled and non-scheduled flights inclusive of training and test flight operations, in keeping with Safety, Regulatory, Customer Service, and Company fiscal requirements.

6.   Assisting the PIC for the release of an aircraft to operate in accordance with the terms and conditions established by the Operational Flight Plan. However the final decision lies with the Pilot in Command.

7.   Analyzing operational conditions and identify any opportunities that may constrain, impede or benefit operational capabilities inclusive of, but not limited to weather, facilities, Air Traffic Control, and aircraft performance.

8.   Analyzing operational and meteorological conditions to evaluate and determine the safest and most efficient minimum fuel requirement.

9.   Formulating and implementing revised Operational Flight Plans when conditions warrant, and for communicating the revised plans to the Pilot-in-Command.

10.  To provide the Pilot-in-Command with a thorough and professional flight crew briefing package, covering all significant information which may impact the operation of his flight.

11.  Soliciting, interpreting, and maintaining current flight and field conditions reports, NOTAMs etc. to provide flight crew with the latest operational information.

12.  Providing and communicating revised information for Load Control with total fuel requirements and aircraft weight limitations that maximizes revenue payload potential while satisfying all Safety standards.

13.  Communicating to Air Traffic Control Services all Operational Flight Plan requirements.

14.  Resolving with Maintenance Control, the pilot-in-command, Flight Operations Management Pilots, as required, problems caused by any aircraft deviation from standards including MEL, which may limit or impact flight operational capabilities, and to communicate any operational limitations to the respective operating Departments, as required.

15.  Apprising respective operating departments and Flight Operations Management Pilots, if warranted, of any reported deviations from standard which occur during flight and which could impact down line scheduling integrity.

16.  During irregular operations, congruent when practical with the Pilot-in-Command, advising flight delays to Associate Director - Flight Dispatch/ Director-OCC; and when conditions warrant, recommending flight cancellations, and initiating alternative plans.

17.  Ensuring timely dissemination of information for which may reasonably be anticipated to impact local and/or system operations including aircraft on layover, to Maintenance and Ground Operations.

18.  Administering, managing, and implementing economic fuel policies to maximize company profitability, subject to operational constraints and within proper Safety parameters

19.  Ensuring, on day-of-flight, which the Flight Dispatch function performs safe and efficient Operational supervision in accordance with all Company policies and procedures.

20.  To advise on delay / cancellation of the flight or otherwise decide on a possible / alternative routes which may be flown safely in accordance with company procedures & standards, taking into account likely weather conditions at the destination and alternate aerodromes; en-route weather; with the maximum fuel load possible.

21.  After a flight has departed a flight watch shall be maintained till the flight lands at the destination or in case of a diversion a watch must be kept on the flight to the alternate and its departure thereafter to the destination. During flight watch, weather at destination & alternate should be monitored and the commander of the flight advised of any weather deterioration through available communications channels.

22.  Capturing up-to-date flight progress information of assigned flight movements (Flight Watch) and to ensure that the flight movement information is both current and accurate.

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