1,353 Forecasting jobs in India

Successful long-term forecasting in Workforce Management hinges on leveraging stakeholder-provided or proxy data to predict staffing needs over extended periods. This involves analyzing historical data, reviewing past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations.

We require a candidate who can integrate long-term business plans and goals into workforce forecasts, ensuring adequate staffing levels are projected. This entails identifying emerging trends and potential impacts on future staffing needs such as new product launches or market expansions.

The role necessitates capacity planning, forecasting workforce requirements for future growth and expansion, including potential skill gaps. Scenario modeling, creating different staffing scenarios based on various market conditions to assess potential risks and opportunities, is also essential.

A strong ability to analyze complex data, create actionable insights, and develop long-term staffing plans is crucial to drive business outcomes. We seek an analytical and creative individual with strong communication skills to present data-driven recommendations to stakeholders.

• Excellent analytical and problem-solving skills
• Ability to create actionable insights from complex data
• Strong communication and presentation skills

This role offers the opportunity to work in a dynamic environment, driving business outcomes through data-driven decision making.

We encourage you to apply if you have a passion for Workforce Management and a desire to contribute to our team's success.

This is a strategic role that plays a vital part in achieving business goals. As a workforce management analyst, you will be responsible for predicting near-future staffing needs by analyzing historical data and current trends.

1. Monitoring key metrics such as call volume, average handle time, and other relevant indicators to generate accurate short-term forecasts.

2. Identifying potential fluctuations in demand and adjusting staffing levels accordingly to optimize service levels while managing labor costs effectively.

A strong analytical skillset and proficiency in data analysis techniques are essential for this role. You should have experience with workforce management software and forecasting tools, excellent communication and collaboration skills, and a good understanding of contact center operations and key performance indicators (KPIs).

• Data analysis: Regularly reviewing historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting.

• Forecasting model creation: Utilizing WFM software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations.

• Intraday adjustments: Monitoring real-time call volume and service levels, making necessary adjustments to staffing schedules as needed throughout the day.

• Communication and collaboration: Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

• Performance reporting: Generating reports on forecasting accuracy, identifying areas for improvement, and proposing adjustments.

To succeed in this role, you should be able to work under pressure and adapt to changing conditions, possess strong analytical skills, and be proficient in Microsoft Excel and other data analysis tools.

We are seeking a seasoned Workforce Management professional to lead our long-term forecasting efforts.

The ideal candidate will utilize stakeholder-provided data and identify patterns in past sales trends, stakeholder behavior, and market conditions.

This includes analyzing historical data, identifying seasonal variations, and predicting staffing needs over extended periods.

The selected candidate will integrate long-term business plans and goals into workforce forecasts, ensuring adequate staffing levels are projected.

Additionally, the successful candidate will drive strategic decision-making by identifying emerging trends and potential impacts on future staffing needs.

Key Responsibilities:

• Analyze historical data to identify patterns and seasonal variations
• Predict staffing needs over extended periods
• Develop long-term staffing plans in collaboration with key stakeholders
• Drive strategic decision-making by identifying emerging trends

Required Skills and Qualifications:

• Strong analytical and creative skills
• Ability to visualize and present data effectively
• Excellent communication and collaboration skills

Benefits:

• Opportunity to work with a dynamic team
• Professional growth and development opportunities

We are seeking a skilled Workforce Planning Expert to join our team. In this role, you will be responsible for predicting staffing needs and developing strategies to meet business objectives.

Our ideal candidate has strong analytical skills, creativity, and the ability to visualize and communicate complex data insights effectively.

The successful candidate will have a deep understanding of workforce planning principles and practices, as well as excellent communication and interpersonal skills.

Key responsibilities include:

• Developing and maintaining accurate forecasts of staffing needs
• Collaborating with stakeholders to identify business opportunities and develop strategies to meet those needs
• Analyzing data to identify trends and patterns, and making recommendations for process improvements
• Communicating complex data insights effectively to both technical and non-technical audiences

Benefits of this role include:

• Ongoing professional development and training
• A dynamic and supportive work environment
• The opportunity to make a meaningful contribution to the success of our organization

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for workforce planning, we encourage you to apply.