1,081 Fraud Investigator jobs in India

Fraud Investigator - Transaction Monitoring & Compliance check.

Experience -1-4 years

Location -Bangalore

Shift - Night shift

contact -Ruhi

Desired Candidate Profile

Experience required- Need minimum 1 years of experience in international fraud ,Aml

Salary- upto LPA+ incentives

Shift- US

Location- Hebbal

call

call

call

call

call

Roles and Responsibilities

Main responsibilities

Conduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques, document analysis and exhibit handling etc.

Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses.

Prepare regulatory and investigative reports (SARs).

Identify fraud trends and communicate observations to management.

Identify internal procedural violations and recommend actions to mitigate reoccurrence

Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices.

• Demonstrated Fraud management expertise and support through every step of improving anti-fraud strategy including analyzing current processes, implementing new processes, and constantly refining and improving the approach to fraud detection and prevention.
• Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Fraud reviews

Job Description
The Trust team works to build trust and keep bad actors out of all sides of our marketplace: consumers, riders and partners. You will work within our fraud operations team to investigate fraud and abuse through automated decision making, help the business understand root cause of issues and highlight areas of improvement for our product and data science teams. Success in this role will require in-depth knowledge, a proactive approach, a focus on getting things done and being supportive with everyone in the team. This role is based of Hyderabad office of Deliveroo and there are no relocation assistance provided for this role.

What You'll Be Doing

• Conducting in-depth reviews of customer claims and historical data to identify behavioural patterns indicative of potential abuse, including assessing supporting evidence such as photos for incorrect items, analysing delivery timelines for late claims, and evaluating kitchen-to-customer transit times for cold food disputes.
• Combining and considering a range of signals across all areas of fraud and abuse at Deliveroo to build a more comprehensive picture of the customer or rider and submitting individual assessments in a timely manner.
• Provide feedback on policies relating to all sides of our marketplace( consumers, riders and partners) and any potential gaps in our fraud and abuse detection and prevention methods.
• Supporting your Team Leads on other ad hoc tasks and escalations relating to fraud and abuse prevention.
• Defending and handling disputes that Deliveroo has received through PayPal and Klarna.
• Evaluating our top customers to ensure they are receiving the highest quality of service while maintaining a balance between this and adherence to Deliveroos compensation policies.
• Reviewing compensation claim disputes submitted by Partners on the Deliveroo platform and submitting individual assessments whether the allocation of the refund to the Partners was correct.
• Reviewing rider behavioural data, patterns as well as riders flagged by internal policies and to make informed decisions on whether a rider is involved in fraudulent behaviour.
• Maintaining accountability to productivity and quality expectations while adapting to the changing requirements of the business.

Requirements

• Experience in a fraud prevention role at the merchant or issuer level.
• Meticulous attention to detail
• Willingness to take initiative & gain new responsibilities
• Demonstrates a strong commitment to thoroughness and precision
• Outstanding communication skills in English
• Strong computer skills and analytical ability (i.e. collating data from multiple sources including data dashboards, to decide an outcome)
• Proficiency in document and spreadsheet use (Google or Microsoft)
• A curiosity to learn and develop in the fraud and abuse domain.

Why Deliveroo?
We're building the definitive online food company, transforming the way the world eats by making hyper-local food more convenient and accessible. We obsess about building the future of food, whilst using our network as a force for good. We're at the forefront of an industry, powered by our market-leading technology and unrivalled network to bring incredible convenience and selection to our customers.

Working at Deliveroo is the perfect environment to build a definitive career, motivated by impact. Firstly, the impact that working here will have on your development, allowing you to grow faster than you might elsewhere; secondly, the impact that you can have on Deliveroo, leaving your mark as we scale; and finally, being part of something bigger, through the impact that we make together in our marketplace and communities.

Benefits And Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing enterprises in an incredibly exciting space.

Desired Candidate Profile

Experience required- Need minimum 1 years of experience in international fraud investigation.

Salary- upto LPA+ incentives

Shift- US

Location- Hebbal

Roles and Responsibilities

Main responsibilities

Conduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques, document analysis and exhibit handling etc.

Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses.

Prepare regulatory and investigative reports (SARs).

Identify fraud trends and communicate observations to management.

Identify internal procedural violations and recommend actions to mitigate reoccurrence

Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices.

• Demonstrated Fraud management expertise and support through every step of improving anti-fraud strategy including analyzing current processes, implementing new processes, and constantly refining and improving the approach to fraud detection and prevention.
• Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Fraud reviews

Hiring: Fraud Investigator (Team Lead)

We're partnering with a fast-growing AI company (founded by IIT/IIM alumni, backed by global teams) that powers next-gen AI systems with high-quality, fraud-free data.

Role Highlights:

• Lead and mentor a fraud investigation team.
• Detect and prevent fraud in large-scale annotation/data ops.
• Drive investigations, reporting, and stakeholder management.
• Build prevention controls (honeypots, anomaly detection, MFA, geo/device checks).

You Bring:

• 3+ yrs in fraud investigation / trust & safety / risk / compliance.
• 1+ yr leading teams.
• Strong data skills (SQL, BI tools, analytics).
• Experience with fraud vectors: account sharing, botting, collusion, payments abuse.

Hyderabad | Work from office | 6 days a week

Apply now and be the fraud gatekeeper shaping the future of AI.

• Bachelor's degree in Criminology, Law Enforcement, Business, or a related field.
• Minimum of 5 years of experience in insurance fraud investigation or a closely related investigative field.
• In-depth knowledge of various types of insurance fraud schemes (e.g., auto, property, health).
• Proven experience in evidence gathering, interviewing, and report writing.
• Familiarity with legal and regulatory requirements related to insurance and fraud investigations.
• Excellent analytical and critical thinking skills.
• Proficiency in using investigative databases and software.
• Strong understanding of claims handling processes.
• Ability to work independently and manage time effectively in a remote setting.
• Relevant certifications (e.g., CFE) are a plus.

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of – Senior Process Associate, Fraud Investigator

We are seeking a high-judgment individual to join us as an Investigator - responsible for evaluating transactions to help protect our client's global customer base, brand reputation, and profitability, all while delivering a best-in-class customer experience. This role requires fluency in English and supports both global operations and the UK business. Ideal for graduates with a passion for analysis and problem-solving.

Tenure: 6 months

Responsibilities

Qualifications we seek in you!

Minimum Qualifications

Preferred Qualifications/ Skills

Why join Genpact?

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Desired Candidate Profile

Experience required- Need minimum 1 years of experience in international fraud investigation.

Salary- 7.5LPA+ incentives

Shift- US

Location- Hebbal

call

Call

call

Roles and Responsibilities

Main responsibilities

Conduct investigations into allegations of complex fraud using specialist knowledge in interviewing techniques, document analysis and exhibit handling etc.

Investigate and research cases and potentially suspicious situations; efficiently arriving at sound risk-based conclusions in order to minimize fraud losses.

Prepare regulatory and investigative reports (SARs).

Identify fraud trends and communicate observations to management.

Identify internal procedural violations and recommend actions to mitigate reoccurrence

Demonstrate sound judgment and decision making in the context of regulatory requirements, Bank policies, and industry best practices.

• Demonstrated Fraud management expertise and support through every step of improving anti-fraud strategy including analyzing current processes, implementing new processes, and constantly refining and improving the approach to fraud detection and prevention.
• Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Fraud reviews

Job Description:

Position: Senior Process executive/Process Specialist- Credit Card Fraud

Experience: 1- 4 Years

Location: Bangalore

Education: Graduation

Shifts: Rotational Shifts (Including night shifts)

Notice Period: Immediate Joiners Only

As a Senior Process Associate/Process Specialist in the Fraud and Dispute Process team, you will play a critical role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses. You will be responsible for ensuring compliance with regulatory requirements and Mastercard policies while maintaining a high standard of quality and accuracy in case handling.

Key Responsibilities:

• Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
• Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
• Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
• Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
• Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
• Ensure adherence to Mastercard's operational guidelines, compliance standards, and regulatory requirements in all case handling.
• Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
• Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
• Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Qualifications & Skills:

• Any Graduate
• Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
• Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
• Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Ability to handle confidential information with integrity and discretion.
• Flexibility to work in shifts (if applicable).

Preferred:

• Certification in fraud prevention or risk management.
• Experience with chargeback processing and dispute lifecycle management.
• Familiarity with regulatory frameworks such as PCI-DSS, GDPR, or equivalent.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd