192 Freelance Crm jobs in India
CRM Implementation Manager
Posted 9 days ago
Job Viewed
Job Description
Company Overview
Career Craft Consultants India Pvt Ltd, headquartered in Gujarat, is a prominent player in the education industry. With a robust workforce of 200+ employees, the company is dedicated to providing top-notch consultancy services across various domains. Known for its commitment to excellence, Career Craft Consultants fosters an environment conducive to professional growth and development.
Job Overview
We are seeking a dedicated and skilled CRM Implementation Manager to join our team in Vadodara. This full-time, mid-level position requires a professional adept at managing CRM implementation projects, aimed at enhancing our operational efficiency and customer relationship management. You will play a critical role in deploying CRM systems while ensuring seamless integration and user acceptance.
Qualifications and Skills
- Proven experience in crm implementation with a track record of successful deployments (Mandatory skill).
- Expertise in report preparation to aid decision-making and strategic planning (Mandatory skill).
- Adept at conducting comprehensive user training sessions to ensure efficient system usage (Mandatory skill).
- Ability to map current business processes with corresponding CRM features for optimized performance.
- Skilled in data migration, ensuring accurate and secure transfer of existing data to the new CRM system.
- Experience in system integration to enable smooth interaction between CRM and other business systems.
- Familiarity with crm/erp systems, understanding their configurations and customizations.
- Proficient in api integration to enhance the CRM's functionality with third-party applications.
Roles and Responsibilities
- Collaborate with stakeholders to gather and analyze requirements, translating them into effective CRM solutions.
- Lead CRM implementation projects, managing timelines, resources, and deliverables to ensure successful deployment.
- Prepare detailed reports post-implementation to assess the achievement of project objectives and identify areas for improvement.
- Conduct training sessions for end-users, providing guidance on system capabilities and best practices.
- Facilitate seamless data migration by validating data integrity between legacy systems and the CRM platform.
- Ensure comprehensive system integration by coordinating efforts with IT teams to connect CRM with other business applications.
- Continuously monitor and optimize CRM system performance, implementing necessary updates and enhancements.
- Provide ongoing support and troubleshooting assistance to users to maintain high levels of customer satisfaction.
Technical Support Engineer - CRM Implementation
Posted 5 days ago
Job Viewed
Job Description
Job Domain
IT-hardware and Networking
Job Description
Experience Required:
Minimum of 1 to 3 years of experience as a Customer Support preferably in Saas or Software product related organization with a thorough understanding of working with software , can apply.
Key Responsibilities:
- Identifying customers' requirements and onboarding customers with our no-code software.
- Integration with 3rd party software using our no code API & Webhook builders
- Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
- Develop and sustain strong customer relationships to enhance satisfaction
- Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
- Provided technical support and guidance on software features and functionalities.
- Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
- Minimise the Churn ratio by providing high-quality customer support and experience
Preferred Skills
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple SaaS product lines and customer segments.
- Should be a proactive communicator
Qualifications:
- Bachelor’s degree in IT, Computer Science.
- Strong logical reasoning skills with the attitude to get this done
- Basic understanding of any programming language
- Strong background in software project management.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple SaaS product lines and customer segments
- Should be a proactive communicator
CRM
Posted 2 days ago
Job Viewed
Job Description
Job ID
Posted
04-Apr-2025
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India
**Role** - CRM (Customer Relations Manager)
**Responsibilities**
+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
+ Generates and dispatches service request work orders for completion by vendors.
+ Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
+ Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
+ Contacts customer for additional information and communicating the resolution or progress of customer complaints.
+ Runs, reviews, and distributes various reports as necessary.
+ Provides informal assistance such as technical guidance and/or training to co-workers.
+ **Desired Candidate Profile**
+ Good communication skills
+ Should have experience in Residential
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
CRM
Posted 2 days ago
Job Viewed
Job Description
Job ID
Posted
04-Apr-2025
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India
**Role** - CRM (Customer Relations Manager)
**Responsibilities**
+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
+ Generates and dispatches service request work orders for completion by vendors.
+ Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
+ Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
+ Contacts customer for additional information and communicating the resolution or progress of customer complaints.
+ Runs, reviews, and distributes various reports as necessary.
+ Provides informal assistance such as technical guidance and/or training to co-workers.
+ **Desired Candidate Profile**
+ Good communication skills
+ Should have experience in Residential
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
CRM
Posted 2 days ago
Job Viewed
Job Description
Job ID
Posted
04-Apr-2025
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India
**Role** - CRM (Customer Relations Manager)
**Responsibilities**
+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
+ Generates and dispatches service request work orders for completion by vendors.
+ Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
+ Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
+ Contacts customer for additional information and communicating the resolution or progress of customer complaints.
+ Runs, reviews, and distributes various reports as necessary.
+ Provides informal assistance such as technical guidance and/or training to co-workers.
+ **Desired Candidate Profile**
+ Good communication skills
+ Should have experience in Residential
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
CRM
Posted 2 days ago
Job Viewed
Job Description
Job ID
Posted
04-Apr-2025
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India
**Role** - CRM (Customer Relations Manager)
**Responsibilities**
+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
+ Generates and dispatches service request work orders for completion by vendors.
+ Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
+ Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
+ Contacts customer for additional information and communicating the resolution or progress of customer complaints.
+ Runs, reviews, and distributes various reports as necessary.
+ Provides informal assistance such as technical guidance and/or training to co-workers.
+ **Desired Candidate Profile**
+ Good communication skills
+ Should have experience in Residential
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
CRM
Posted 2 days ago
Job Viewed
Job Description
Job ID
Posted
04-Apr-2025
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India
**Role** - CRM (Customer Relations Manager)
**Responsibilities**
+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
+ Generates and dispatches service request work orders for completion by vendors.
+ Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
+ Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
+ Contacts customer for additional information and communicating the resolution or progress of customer complaints.
+ Runs, reviews, and distributes various reports as necessary.
+ Provides informal assistance such as technical guidance and/or training to co-workers.
+ **Desired Candidate Profile**
+ Good communication skills
+ Should have experience in Residential
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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CRM
Posted 2 days ago
Job Viewed
Job Description
Job ID
Posted
04-Apr-2025
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Faridabad - Haryana - India, Ghaziabad - Uttar Pradesh - India, Greater Noida - Uttar Pradesh - India, Gurgaon - Haryana - India, New Delhi - Delhi - India, Noida - Uttar Pradesh - India
**Role** - CRM (Customer Relations Manager)
**Responsibilities**
+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
+ Generates and dispatches service request work orders for completion by vendors.
+ Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
+ Updates Computer Maintenance Management System, customer service database, and spreadsheets as needed with updated service information.
+ Contacts customer for additional information and communicating the resolution or progress of customer complaints.
+ Runs, reviews, and distributes various reports as necessary.
+ Provides informal assistance such as technical guidance and/or training to co-workers.
+ **Desired Candidate Profile**
+ Good communication skills
+ Should have experience in Residential
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Customer Relationship Management (CRM)
Posted 16 days ago
Job Viewed
Job Description
3 Roles and Responsibilities
Collection from existing clients
Retention
Up-sell, Cross-sell experience
Proficient in English and Hindi language
B2C client handling
Interact with existing customers and make follow-up calls
Timely payment & collections from the customers
Interaction with customers via Emails & over the phone.
Take actions to encourage timely debt payments
Process payments and refunds
Update account status records and collection efforts
Updating the existing customers on ongoing projects.
Report on collection activity
Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Required Candidate profile
Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role
Knowledge of billing procedures and collection techniques
Working knowledge of MS Office and databases
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills
Bachelor's degree
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Customer Relationship Management (CRM)
Posted 16 days ago
Job Viewed
Job Description
Roles and Responsibilities
- Develop and maintain strong relationships with clients to foster trust and satisfaction.
- Oversee client onboarding processes, ensuring all documentation and procedures are completed efficiently.
- Act as a liaison between clients and internal teams to address and resolve client queries and issues.
- Maintain accurate client records and documentation in the CRM system to ensure consistency and reliability.
- Analyze client feedback to identify areas for improvement in products, services, and customer interaction.
- Collaborate with sales and marketing teams to enhance client communications and service offerings.
- Implement strategies for customer retention, striving to exceed client satisfaction and loyalty targets.
- Participate in team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.