13,423 Fresher Chat Support jobs in India

We are looking for a dynamic, enthusiastic, and self-motivated Fresher Chat Support Representative to join our customer service team. As a Chat Support Representative, you will be responsible for assisting customers via live chat, answering queries, resolving issues, and providing outstanding support to ensure a positive customer experience.

No prior experience is required, but candidates should possess a strong willingness to learn, great communication skills, and a passion for helping others.

Key Responsibilities:

• Respond promptly to customer inquiries and support requests via live chat.
• Provide clear, accurate, and helpful solutions to customer queries related to our products/services.
• Maintain a professional and positive tone in all customer interactions.
• Troubleshoot and resolve customer issues related to orders, accounts, technical concerns, etc.
• Document all customer interactions and follow-up as needed.
• Work with other departments (e.g., technical support, billing) to resolve customer issues.
• Meet or exceed performance goals, including response time, resolution time, and customer satisfaction.
• Continuously improve product knowledge to assist customers more effectively.
• Provide feedback on recurring issues or suggestions for improving customer support processes.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

Dear Candidate,

Hope you are doing good

IMS Nucleii

Job Title: Helpdesk Support L1/L2

Location: Makarba, Ahmedabad (on-site)

Working Days: 5 Days

Employment Type: Full-time

Skills & Experience:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance
• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Proven success in an IT role
• Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Experience in project management, application design and integration, and cloud computing
• Expertise in analysing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication
• Knowledge of Networking concept
• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Take responsibility for projects and solutions within the larger business initiative
• Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace
• Enable faster and smarter business processes, and develop analytics for meaningful insights
• Work with internal and external partners to communicate project status, activities, and achievements

Required Qualifications:

• MCSA, MCSE, VMware or other related certificates
• Any Graduation degree in Computer Science or relevant field

Please feel free to contact if you have any query.

Nilesh Jojavar - Talent Acquisition

We are looking for a dedicated and proactive Helpdesk Support to join our IT team. The role involves providing technical assistance, resolving IT-related issues, and ensuring smooth functioning of systems to support day-to-day business operations.

Essentials:

• Exposure in supporting Java application
• Java/Liferay Technology
• RDBMS
• Incident Logging
• Communication

Desirables:

• Documentation
• Maintain SLA
• Good communication Skill
• Positive Attitude
• Reporting

Project Essentials

• Exposure with Ticketing tools
• Incident/Ticket management
• Application support over call
• Good in English Speaking

Job Title: Technical Help Desk Support

Experience: Minimum 6 months

Salary: 16k - 20k

Location: District Centre, Janakpuri Responsibilities: Allocate and manage support tickets in the system. Handle client queries through calls and emails. Manage IT-related email communications. Coordinate effectively between engineers and clients to ensure timely resolution. Maintain clear records of client interactions and ticket status. Requirements: Strong communication and coordination skills. Basic understanding of IT support processes. Ability to multitask and manage priorities. Customer-focused with a problem-solving attitude.

Job Type: Full-time

Pay: ₹16, ₹20,000.00 per month

Work Location: In person

Role & responsibilities

Minimum 1 year of in-scope solutions experience in the field of

Banking IT domain / support of related solutions

Should be skilled in following:

• Knowledge of Finacle Menu Options (CBS

10 UBS version , Business Logic of

banks, handling calls,

• Knowledge of Core Banking Solutions, banking

support

• Troubleshooting of issues observed/reported on

day to day basis Working knowledge on Service Ticketing.

Management Solutions

Minimum One year experience of working in Similar

Projects as Helpdesk L1 at Scheduled Commercial

Banks in India.

Role: Help desk Support Engineer

Location: Bangalore, Mumbai, Chennai, Pune

Role & responsibilities:

• Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
• Deliver support via phone and remote desktop access; prior experience in both is required.
• Guide users through troubleshooting steps to resolve technical problems effectively.
• Install, configure, and troubleshoot components within the Microsoft 365 suite.
• Serve as the first point of contact for technical issue resolution and escalation.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.

Role & responsibilities

* Provide first level contact and problem resolution for users with hardware, software and application issues.

* Respond to queries via phone, email, chat, or ticketing system.

* Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity.

* Escalate unresolved issues to the next level of support.

* Maintain accurate records of issues and solutions within the ticketing system.

* Assist in setting up new user accounts and work stations.

* follow up with users to ensure full resolution of issues.

* provide support for remote users and mobile devices.

* Document internal procedures and contribute to knowledge base articles.

Preferred candidate profile

* Bachelor's degree in Computer science, information technology, or a related field.

* 2 years of experience in a helpdesk or technical support role.

* Strong knowledge of Windows OS, microsoft office suite, and basic networking.

* Familiarity with ticketing systems ( e.g. ServiceNow, Zendesk, Freshdesk).

* Excellent communication and interpersonal skills.

* Ability to work independently and in a team environment.

* Strong problem-solving and multitasking abilities.