6,303 Front Desk Agent jobs in India
Front Desk Agent
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Job Description
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Receive letters, packages and send them to appropriate destination
- Prepare and manage outgoing mail
- Monitor office supplies
- Make supply orders when needed
- Monitor and update records and files
- Monitor and log office expenses and costs
**Front Desk Representative requirements and qualifications**
- 1-2 years of experience as Front Desk Representative or similar role
- Hands on experience with office machines (for example fax, printer etc.)
- Sales rep experience is a plus
- In-depth knowledge of office management and bookkeeping
- Excellent knowledge of MS Office (especially Excel and Word)
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Customer-oriented mindest
- High School diploma; any additional diploma will be considered as advantage
**Salary**: ₹8,086.00 - ₹15,000.00 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bhilai: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91-XXX
Front Desk Service Agent
Posted today
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Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel's services.
**What will I be doing?**
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests' complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests' accounts as per billing and reservation instructions, ensuring that all guests' folios a
Front Desk Service Agent
Posted today
Job Viewed
Job Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.
**What will I be doing?**
As the Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.
- Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
- Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Plan and implement detailed steps by using experienced judgment and discretion.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring
Front Office
Posted today
Job Viewed
Job Description
Job description
company name= SETTL
Position Name= front office
Experience= fresher (experience both)
Location=delhi gurgaon
salary = 25k in hand
Qualification= Any graduation
Communication= good
Interview = walk in face to face
Front Office
Posted today
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Job Description
Job description
1. Guest Experience Management:
- Ensure exceptional service is provided to all guests throughout their stay or visit.
- Address guest inquiries, complaints, and feedback promptly and professionally.
2. Team Supervision Support:
- Train and manage guest relations staff to maintain high service standards.
- Coordinate with other departments to deliver seamless experiences.
3. Customer Experience Excellence:
- Empathise with their guests, their needs and preferences to provide personalized healing
program/experience.
- Maintain records of guests/patients.
4. Problem Resolution:
- Handle and resolve guest complaints or issues efficiently.
- Implement service recovery strategies to ensure guest satisfaction.
5. Relationship Building:
- Develop and nurture positive relationships with guests to encourage loyalty.
- Collect and act on guest feedback to improve services along with the Program Manager and all other
stakeholders.
6. Operational Oversight:
- Oversee the execution of special events, VIP arrangements, and guest requests.
- Ensure the premises is well-maintained and welcoming.
7. Reporting and Analysis:
- Track guest satisfaction metrics and report findings to management.
- Identify trends and suggest improvements to enhance the guest experience.
Designation Reporting
Into
DoJ Key Traits Work Timings
& Days
Experience
Manager
Program
Manager
March 1,
2025
Empathy, Excellent communication
skills, Integrity, Eye for details, prior
experience in working with startups,
creating programs, workshops,
delivery, admin experience, Excellent
people skills. 2-3 years of experience
in retail/ hospitality/event mgmt. or
any other relevant fields.
9 to 6, 6 days a
week, 4 days off per
month (Based on
monthly schedule
and mutual
discussions).
Experience Manager, CH2 World Foundation
8. Brand Representation:
- Uphold and promote the organization’s values, image, and standards in all interactions.
9. Resource and Inventory Management:
- Ensure availability of necessary tools, equipment, and materials for guest experience.
- Monitor inventory levels and coordinate procurement as needed via the Admin Associate.
10. Compliance and Policy Adherence:
- Ensure organizational policies and procedures are followed.
- Stay updated on regulations and ensure compliance.
front office
Posted today
Job Viewed
Job Description
Company Overview At Nexus Jobs, we specialize in empowering talent staffing services with a focus on providing end-to-end manpower solutions that meet our clients specific needs. With headquarters in Jaipur, we operate across India, offering comprehensive corporate manpower and industrial employment services. Our portfolio includes immediate placement services, part-time/full-time jobs, freelance project work, and career advancement opportunities for both freshers and seasoned professionals.
Job Overview We are seeking a motivated and dynamic individual for the role of Front Office at our Jaipur location. This is a full-time position at the fresher level, requiring minimal experience ranging from 0 to 1 year. The position offers an excellent opportunity to grow within the human resources industry while gaining exposure to the core functional areas of office administration and client interaction.
- Qualifications and Skills Must possess strong customer service skills, as you will be the first point of contact for visitors and clients (Mandatory skill).
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, to handle various administrative tasks effectively (Mandatory skill).
- Experience in handling multiline phone systems for efficient call management and ensuring seamless communication (Mandatory skill).
- Familiarity with scheduling software to manage appointments and meeting calendars efficiently.
- Competency in data entry to ensure accurate recording and management of client information and other essential data.
- Experience with CRM software to manage client interactions and maintain customer relationship databases.
- Understanding point of sale systems to assist in billing and financial transactions when required.
- Excellent time management skills to prioritize tasks and handle multiple responsibilities effectively under pressure.
- Roles and Responsibilities Greet and welcome guests as soon as they arrive at the office, directing them appropriately and ensuring a seamless front office experience.
- Answer, screen, and forward incoming phone calls while providing basic and accurate information to potential clients and stakeholders.
- Coordinate and manage overall administrative tasks, including scheduling meetings, appointments, and handling correspondence.
- Maintain office security by following safety procedures and controlling access via the reception desk.
- Oversee the management of office supplies inventory and place orders as necessary to ensure smooth office operations.
- Support the HR team in administrative tasks related to recruitment, onboarding, and maintaining employee records.
- Assist in the preparation of reports and presentations as required by the management or HR teams.
- Collaborate with various departments to maintain effective communication and support organizational objectives.
FRONT OFFICE
Posted today
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Job Description
FRONT OFFICE
Hi
we are Looking For Front Office
Experiance 0 to 2 years
salary 15k to 18K
Job location Sec. 57 faridabad
JD
Candidate have Good Commnucation Skills
Should Be Good knowledge of Basic Computer
Any Graduate
Job Profile
Handling Recption Area
Handling Customer Query
Mailing Responce
and Some Office Work
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Front Office
Posted today
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Job Description
Front Office
Posted today
Job Viewed
Job Description
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹9,000.00 - ₹10,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Dehra Dun - 248001, Uttarakhand: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91
Front Office
Posted today
Job Viewed
Job Description
**Salary**: From ₹10,000.00 per month
Schedule:
- Fixed shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Opposite GKNM Petrol bunk, Coimbatore - 641035, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Tamil (preferred)
- English (preferred)