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Process - Kotak securities (Stock Market Chat process)

Designation-Customer Support Associate (CSA).

Role: Resolve customer queries and complaints over Chat

Eligibilty - Graduate + Min 6 months of experience of customer service (BPO/BFSI) is mandatory

Age Criteria -18 to 35 Years

Shift Timing
Male/Females – Day Shift 8 am to 8 PM (Any 10hrs)

Location is chandivali andheri East

5 Days Working

2 Rotational Weeks Off

Salary: 
19.9k To 21.5k in hand

At Phoenix Placement, we connect exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.

The Role

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

Ideal Profile

• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Good Communication
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• You are adaptable and thrive in changing environments

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Flexible working options

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Flexible working options

The Job

You will be responsible for :

• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Partnering with the sales team to ensure that new customers are onboarded successfully.
• Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
• Ensuring a high level of customer renewals.
• Building strong product expertise and providing training & ongoing support as required.
• Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Good Communication
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• You are adaptable and thrive in changing environments

The Employer

Our client connects exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.

Dear Candidate,

We are hiring for one of our client for customer service role. Go through below job description.

12 months of any voice/backend/email/chat/Technical chat or voice/International sales experience is considered

Excellent English comm skills required & Immediate joiner's only

Role:- Customer Service voice - Premium

Qual:-Any Grad & 5 Days Working

CTC - Up-to 3.0 LPA and day shift

Work Loc: - Secunderabad

Languages:- English with Telugu or Hindi, or Tamil (Any regional language is fine).

Excellent English comm skills required

Company Overview

Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.

Job Overview

We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.

Qualifications and Skills

• Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
• Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
• Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
• Good in communication, with the ability to express thoughts and information clearly and concisely.
• Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
• Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
• Deep product knowledge and ability to clearly explain product features and benefits to customers.
• Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
• Experience with social media customer service, engaging with customers and answering inquiries on various platforms.

Roles and Responsibilities

• Provide excellent customer support through various channels including phone, email, live chat, and social media.
• Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
• Manage customer records by accurately entering and updating information in the CRM system.
• Monitor live chat and email queues to ensure timely responses to customer queries.
• Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
• Stay updated with product knowledge to provide accurate information and assistance to customers.
• Collaborate with team members and other departments to improve customer service and product offerings.
• Participate in training sessions to enhance skills and knowledge of customer service best practices.

Job Summary:

We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.

Responsibilities:

Mininum Qualifications and Skills: