632 Genpact jobs in India
IT Support Engineer(L1) - Genpact
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted 4 days ago
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted today
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted today
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted 4 days ago
Job Viewed
Job Description
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted 4 days ago
Job Viewed
Job Description
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
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IT Support Engineer(L1) - Genpact
Posted 25 days ago
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook’s, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA's Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
IT Support Engineer(L1) - Genpact
Posted today
Job Viewed
Job Description
Key Responsibilities:
1. Incident & SR Management through CRM tool. (Service Now)
2. End User Experience Management. (Interact, meet, and greet professionally along with speedy resolution to their issues and requirements)
3. End Point Readiness. (Imaging, Media Sanitization (Kill Disk, Blanco etc.), Reimaging, QC, Labelling)
4. IMAC Support. (Laptops, CBs, MacBook's, Desktops, and related peripherals, Print and Scan devices)
5. End Point Support. (Remote and Deskside) (First Level H/W & OS & Application Support). (Laptops, CBs, MacBook's, Desktops, and related peripherals, Print and Scan devices; Windows & Mac OS ; Standard Applications)
6. End Point Redeployment. (Part Replacement, Unit Replacement, Media Sanitization, QC and reimaging if needed)
7. Vendor Partner Liasoning. (Warranty Coordination & Escalation with OEMs or partners)
8. Scheduled Activities. (Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, others)
9. Metrics and SLA&aposs Awareness.
Qualification & Certifications
Graduate OR 3 Years Diploma in Electronics & Communication or Computer Engg.
1-2 years of experience.
Understanding of ITIL Best Practices.
Good domain knowledge and technical orientation.
Soft Skills:
Customer Service and Problem-Solving attitude.
Good communications skills in English and local Language.
Should be able to deliver on tight timelines.
Skills Required
Desktops, Sanitization, Windows, Service Now, Laptops, Mac Os
IT Support Engineer(L1.5)-Genpact
Posted today
Job Viewed
Job Description
Title: L1.5- IT Support Engineer
Client: Genpact
Experience: 1+
Notice Period: Immediate - 15 days
Roles and Responsibilities:
Key Responsibilities:
- Incident & Service Request (SR) Management:
- Efficient handling of incidents and SRs through the CRM tool (ServiceNow ), ensuring timely resolution and SLA compliance.
- End User Experience Management:
- Provide professional "meet and greet" support to end users with prompt resolution of IT issues and requests, enhancing overall satisfaction.
- Executive Support & Experience Management:
- Deliver high-quality, priority IT support to senior executives with professionalism and efficiency, leaving a lasting positive impression of IT services.
- Onboarding Support:
- Ensure a "WOW" experience for new hires through Day 1 IT asset issuance and workstation readiness, promoting a smooth onboarding process.
- Endpoint Readiness:
- Prepare IT assets through imaging, media sanitization (using tools like KillDisk , Blancco , etc.), quality checks, and labeling.
- IMAC Support (Install, Move, Add, Change):
- Provide end-to-end support for laptops, Chromebooks, MacBooks, desktops, and peripherals including printers and scanners.
- Endpoint Support (Remote & Deskside):
- Deliver first-level hardware, operating system, and application support for all endpoint devices (Windows & Mac OS environments).
- Endpoint Redeployment:
- Perform part/unit replacements, reimaging, media sanitization, and quality checks for redeployed IT assets.
- Vendor/Partner Coordination:
- Liaise with OEMs and partners for warranty claims and escalations to ensure timely resolution and minimal downtime.
- Data Center (DC) & Telecom Support:
- Provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within DC and telecom domains.
- Transition & Infra Project Support:
- Support new transitions and infrastructure deployments requiring on-site technical assistance.
- Scheduled IT Activities:
- Perform routine checks and maintenance of training rooms, video conferencing rooms, and data center hygiene.
- IT Asset Management Support:
- Manage the full IT asset lifecycle using HAM Pro , including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states.
- Metrics & SLA Monitoring:
- Maintain awareness of SLA commitments and critical metrics, ensuring consistent tracking and performance adherence.
Skills Required
Servicenow