9,263 Godrej Interio jobs in India

Job Description:

The incumbent would be responsible for the following:

A. Service delivery and Customer satisfaction:

• Managing product/service installation and break-fix as per First Visit Time (FVT) and Closure Visit Time (CVT) norms by effectively managing ASPs.
• Ensuring effective and speedy resolution of problems/customer complaints.
• Monitoring and reviewing service delivery quality and response patterns.
• Working to improve Customer Satisfaction Index (CSI) and customer accolades.

B. Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management:

• Managing ASPs, their performance, and availability of resources and infrastructure for effective service delivery.
• Managing WD service to ensure requisite service to WD end customers.
• Monitoring service activities of dealers to ensure a uniform service experience to customers through the dealer channel.

C. Revenue Generation and working capital management:

• Achieving service revenue as per plan by planning and conducting revenue generation activities.
• Managing outstanding as per norms.

D. IT Systems Usage and Training:

• Providing training to ASP and WD technicians on all new products.
• Providing training to ASP, contractor, franchise, and WD personnel by conducting Tool Box Talks and Accompanied Visits on products and soft skills.
• Providing hands-on training to branch, ASP, and dealer personnel on IT systems and digital apps for effective utilization of these tools.
• Providing objective feedback on products.

E. Warehouse activities:

• Categorizing products and maximizing conversion to Finished Goods (FG).
• Timely categorization of defective stock and subsequent repair of D3/DF3 stock in a timebound manner.
• Tracking warehouse spares stock for optimum levels, effective utilization, and reduction.
• Ensuring compliance with statutory requirements.

Key Result Areas:

• Service delivery and Customer satisfaction.
• Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management.
• Revenue Generation and working capital management.
• IT Systems Usage and Training.
• Warehouse activities, including categorisation, spares stock control, and compliance.

Key Result Areas:

• Design standardization
• Evolving standardization across formats
• Manage smooth execution of work
• Visual Merchandiser themes
• Standardizing Guidelines for interiors

Job Description:

1. Design standardization for all new stores & existing stores

- Liaising with designers, senior management to develop Exterior design

- Ensuring in store design standardization of specs with inputs from Civil department, Electrical Department and Lighting Department

2. Evolving standardization across formats

- Creating new store design concept and guidelines for mega store, medium store & boutique store

- Creating product selection guidelines, Merchandising design language and Store upkeep guidelines

3. Manage smooth execution of work on site for new stores and old stores both

- Creating guidelines for all aspects of renovation of existing stores as per different store formats

- Sharing interior specification with contractors and evaluating vendor quotes and finalize budget

4. Visual Merchandiser themes

- Preparing VM themes in sync with brand guidelines

- Preparing VM principles, policies, guidelines and share the same with zonal VMs

5. Standard guidelines for interiors for Branch Town Franchisees, Non Branch Town Franchisees and large Wholesale Dealers

- Coordinating with A&SP team and zonal VM for branding and execution

- Planning and operationalizing all stores within the targeted time frame

- Developing a list of interior specifications based on standard guidelines developed updating the same if/when models of fixtures/items are discontinued

Must be proficient in Adobe, Autocad, coral draw.

Key Result Areas

1. Formulate and Implement Training Calendar

2. Develop and Implement New Training Modules

3. Support Development of Selling Skills in Personnel

Job Description

The incumbent would be responsible for the following:

1. Developing and implement structured training module on product knowledge for classroom and floor demos as per plan

2. Developing a training calendar and implement training as per the calendar

3. Interacting with product Managers, designers, purchase, and quality teams to take inputs and update module contents based on same

4. Roll-out training program to sharpen the selling skills of branch, COCO, franchisee personnel to enhance customers experience

5. Coordinating with the external trainer and get the module contents updated as per the requirement

6. Formulating innovative training techniques targeted towards developing personnel for handling multiple customers

7. Developing a training module on consultative retail selling for WD-s

Requisite Qualifications

Essential -Graduate in any discipline

Preferred -Graduate in any discipline with Post Graduate Qualification in Management

Requisite Experience

4 years of work experience

Special Skills Required

1. Result orientation

2. Communication skills

3. People development skills

4. Drive collaboration

Key Result Areas:

• Sales plan achievement.
• Stock Management & Product Mix.
• Distribution plan & Market share.
• Demand Generation through effective BTL (Below the Line).

Job Description:

• Sales Plan Achievement:
• Achieving the sales plan of the territory weekly, monthly, quarterly, and annually.
• Creating and maintaining ambience in the stores to improve customer experience.
• Attending to customers on product complaints.
• Taking feedback on customer requirements with respect to new products.
• Stock Management & Product Mix:
• Stock Management (Availability, Ageing, and Damage).
• Ensuring that the correct product mix is being displayed and promoted through all channels.
• Distribution Plan and Market Share:
• Ensuring width of distribution as per plan & depth of distribution for planned market share.
• Nurturing distributors/dealers.
• Ensuring day-to-day smooth running of channel operations, particularly on deliveries as per promise & other dealer-related issues.
• Implementing company policies for planned market share.
• Demand Generation through Effective BTL (Below the Line):
• Imparting on-the-job training to improve product knowledge and selling skills of the channel sales team.
• Suggesting and implementing BTL promotions for maximizing brand awareness and visibility.

Qualifications Required:

• Essential: Graduate in any discipline.
• Preferred: Not specified.

Experience Required:

• Essential: 2-4 years of work experience in Retail Sales.

Competencies Required:

• Essential:
• Process Orientation.
• Result Orientation.
• Interpersonal skills.
• Communication skills.

Key Result Areas:

• Business Volume
• Estimation capabilities
• Gross Margin
• Competitor costing analysis
• Vendor Empanelment
• Technical Support

Job Description:

1. Business Volume

• Evaluation of tenders and BOQ. Review contract and commercial terms and asses risks
• Prepare, Review and submit techno-commercial estimate for evaluation & submission on time.

2. Estimation capabilities

• Understand the Material Specifications, Labour and other cost elements of items in tenders, and do the costing based on which offers / tenders can be prepared. review and complete the bid forms and ensure that they are within the given specifications
• Co-ordinate with associates for getting the rates for Electrical, HVAC, Plumbing etc items, and work out rates to be quoted accordingly

3. Gross Margin

• Ensure desired profitability is maintained on all prepared quotation until receipt of orders
• Timely submission of the quote to branches as per the agreed norms
• Competitor costing analysis
• Error free, efficient, timely support of providing costing to Interior projects.
• Maintain competitors Rate for all the tenders quoted.

4. Vendor Empanelment

• Developing & empaneling contractors for different type of works.
• Solicits supplier bids and proposals for labor, material and equipment and evaluates proposals to ensure they meet project specifications and budget requirement.
• Technical Support
• Closely monitor the results of the tenders and update them in the tender register
• Handover of approved final cost estimation along with all relevant drawings etc to Execution/ Purchase team.

Qualifications Required:

Essential: Diploma / Degree (Mechanical / Electrical)

Experience Required:

Essential: Minimum 2 years of work experience for Engineer & 4 years for Diploma

Competencies Required:

1. Knowledge of: - Project Management MEP - Costing

2. Interpersonal skills

3. Communication skills

4. Analytical skills

Quality design solutions

• Providing Quality design solutions with respect to client's expectation, budget, and latest trends.
• Providing design detailing options with new trends in materials and finishes.
• Working out detailing drawings/shop drawings for the design work done by external architects.

Design Development Support and Solutions

• Providing timely Design Development Support and Solutions for commercial, healthcare, auditorium, and retail interiors.
• Providing design development and detailing support to design lead.
• Assisting in preparation of design presentations to customers located pan India.
• Coordinating with other stakeholders in the project.

Implementation of ISO Standards

• Preparing and maintaining ISO manual for design in Interiors LoB.

Detailing support for design work by external architect

• Providing detailing support for design work done by external architect.
• Establishing standard detailing on various aspects of interior design.
• Preparation of Bills Of Quantity and quantification for interiors as per design.

Organizational Imperatives

• Adhering to safety protocols, IMS, compliance, and organizational initiatives such as Kaizen, Business Excellence, etc.

• Result Orientation with Execution Excellence.
• Innovation, Customer Centricity, Ability to work in a team.
• Interior design/detailing skills for commercial, healthcare, auditorium, and retail interiors projects.
• Adequate knowledge about various interiors material/finishes.
• Adequate understanding about item specifications and quantity calculations for interiors materials.
• Proficiency in software like AutoCAD, Photoshop, Google SketchUp, 3D Max (optional).

Key Result Areas:

• Quality design solutions
• Design Development Support and Solutions
• Implementation of ISO standards
• Detailing support for design work by external architect
• Organizational Imperatives

Quality design solutions

• Providing Quality design solutions with respect to client's expectation, budget, and latest trends.
• Providing design detailing options with new trends in materials and finishes.
• Working out detailing drawings/shop drawings for the design work done by external architects.

Design Development Support and Solutions

• Providing timely Design Development Support and Solutions for commercial, healthcare, auditorium, and retail interiors.
• Providing design development and detailing support to design lead.
• Assisting in preparation of design presentations to customers located pan India.
• Coordinating with other stakeholders in the project.

Implementation of ISO Standards

• Preparing and maintaining ISO manual for design in Interiors LoB.

Detailing support for design work by external architect

• Providing detailing support for design work done by external architect.
• Establishing standard detailing on various aspects of interior design.
• Preparation of Bills Of Quantity and quantification for interiors as per design.

Organizational Imperatives

• Adhering to safety protocols, IMS, compliance, and organizational initiatives such as Kaizen, Business Excellence, etc.

• Result Orientation with Execution Excellence.
• Innovation, Customer Centricity, Ability to work in a team.
• Interior design/detailing skills for commercial, healthcare, auditorium, and retail interiors projects.
• Adequate knowledge about various interiors material/finishes.
• Adequate understanding about item specifications and quantity calculations for interiors materials.
• Proficiency in software like AutoCAD, Photoshop, Google SketchUp, 3D Max (optional).

Key Result Areas:

• Quality design solutions
• Design Development Support and Solutions
• Implementation of ISO standards
• Detailing support for design work by external architect
• Organizational Imperatives

Sales Targets

• Achieving sales targets.

Customer Satisfaction

• Understanding customer requirements and conveying relevant feedback to the Company.
• Creating and maintaining ambience in the stores to improve customer experience.

Showroom Administration

• Understanding of Infor system to be used for order booking.
• Order booking and coordinating with commercial for execution.
• Coordinating with product supply and service teams.
• Assisting the store manager in statutory compliance management.

Achieve Business Volumes

• Achieve business sales as per plan.

Working Capital Management

• Regular follow-up with the customer for payment.
• Control stocks and discounts to enhance contribution and improve profitability.
• Timely submission of all the bills and documents required for payment processing.

Channel Management

• Improve B2B handling capabilities of wholesale dealers.
• Appointment of new channel partners and managing existing channel partners effectively and efficiently.
• Extract more business as per the business objectives.

Key Account Management

• Manage and strengthen key accounts and drive business growth.

Process Management

• Improve relationships with customers and increase the enquiry base.
• Ensure proper documentation and systematic maintenance of the same as required for reporting and audits.

Essential:

• BE in any discipline / Graduate in any discipline.

Preferred:

• BE in any discipline or Graduate in any discipline + MBA in Marketing.

Essential:

• Two years of relevant experience in a degree in engineering or 4 years of work experience in graduate in any discipline.

• Result orientation with execution excellence.
• Customer centricity.
• People development and collaboration.

• Achieve Business Volumes
• Working Capital Management
• Key Account Management
• Process Management