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Hiring Customer service professionals for the leading MNC

Location: Gurgaon

Experience: 1-3 years

Shifts: rotational shifts

excellent communication skills

should have experience into international voice

Contact

HR Vanshita

Designation:
Customer Service - Email & Chat

Responsibilities:

· Respond to customer queries in a timely and accurate way, via
e-mail or chat

· Identify customer needs and help customers use specific features

· Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

· Update our internal databases with information about technical issues and useful discussions with customers

· Monitor customer complaints on social media and reach out to provide assistance

· Share feature requests and effective workarounds with team members

· Inform customers about new features and functionalities

· Follow up with customers to ensure their technical issues are resolved

· Gather customer feedback and share with our Product, Sales and Marketing teams

· Assist in training junior Customer Support Representatives

Requirements:

· Experience of 1 or 2 Years as a Customer Support Specialist or similar Customer Service role

· Graduate or Any Undergraduate

· Familiarity with our industry is a plus

· Experience using help desk software and remote support tools

· Understanding of how CRM systems work

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

Language

: English (Excellent), Hindi and Gujarati

Work Location

– Ahmedabad

Hiring For Customer Service Voice Process

Rotational Shift & Rotational Off

Age Criteria 21 to 45yrs

Salary 18000 to 4000 k

Voice process - Excellent communication skills

Walk In Interviews @ KP Pune Spot Offers

Call or W/A /

Greetings from Datamatics Business Solutions

We are hiring for Customer service executive (Inbound calls) please see the job details below.

• No Sales
• No targets
• Attending inbound customer calls
• Handling & resolving customer queries
• Maintaining data

Desired candidate profile -

• Good communication skills
• Willingness to achieve highest customer satisfaction.

Working days & timings - 6 days working & 8am-8pm (any 9hrs of shift will be assigned)

If interested, please share your resume on or whatsapp on

Join us as a Customer Service & Operations Analyst

• This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
• Youll be actively participating in initiatives to improve customer service, processes and procedures
• Youll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

What you'll do

In this key role, youll be providing crucial support to customers and colleagues in our contact centres. Youll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Youll also be:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Reviewing manual or ineffective processes which could be automated or enhanced
• Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, youll need to have excellent planning and organisational skills, along with good attention to detail. Youll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

Youll also need:

• Experience of analysing and using performance data
• Fresher's, 2023 or 2024 pass outs graduates in B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
• The ability to convey information in a simple and understandable way
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Location:-Navi Mumbai

Process:- Customer Service - (Email Process)

Salary:- 18K Upto 24k Inhand

Qualification: Graduate only

Week Offs:- 5 Day Working (2 Weak Offs)

Eligibility:-Experienced and Fresher Both Can Apply

(Need Experience into customer service)

Shift;- Day Shift Only

Need good communication skills in English

Need Immediate Joiners

Contact- HR Ritu

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹24,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Language:

• English (Required)

Work Location: In person

Speak with the employer