184 Ground Operations jobs in India

Job Summary:

The Ground Operations Executive will be responsible for coordinating and managing vendor visits, ensuring smooth operations related to samples, production, and goods dispatch. The role requires daily field visits to vendors, close monitoring of operational progress, and timely updates to the concerned executives/management.

Key Responsibilities:

• Conduct daily visits to factories in Dellhi / Noida / Guragon / Jaipur to oversee ongoing operations.
• Monitor and follow up on samples, production schedules, and dispatch status.
• Ensure vendors adhere to agreed timelines and quality standards.
• Provide regular updates and reports on vendor activities, production progress, and dispatch details to the Executive/Manager.
• Should follow up on TNA
• Identify and escalate any issues or delays to ensure timely resolution.
• Maintain strong professional relationships with vendors to streamline operations.
• Support the management team in ensuring smooth coordination between vendors and internal teams.

Requirements:

• Prior 2 to 3 years experience in operations, vendor management, or logistics is an advantage.
• Strong communication and follow-up skills.
• Ability to travel daily and work in a fast-paced environment.
• Attention to detail and organizational skills.

Job Type: Full-time

Pay: ₹18, ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Merchandising: 1 year (Preferred)

Language:

• Hindi (Preferred)

Location:

• Delhi, Delhi (Preferred)

Work Location: In person

Responsibilities
Key Responsibilities
Operational

• Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD/ Distribution Center (including P2P operations and EDL/ ODA deliveries)
• Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
• Monitor daily loads and plan delivery and pick-up schedules accordingly
• Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
• Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
• Monitor regulatory paperwork (octroi, sales tax, etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork
• Ensure availability of sufficient vehicles for inbound / outbound operations
• Oversee vehicle placement at bays and monitor the carting/ loading, tally processes etc
• Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
• Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
• Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
• Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
• Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
• Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
• Monitor performance of staff in the PUD/ DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• Generate and maintain MIS related to the PUD / DC

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers
• Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline
• Ensure that the PUD/DC is adequately staffed as per the manpower requirements
• Ensure high level of employee engagement and retention of key performers

Key Result Areas and Key Performance Indicators
S.no
Key Result Areas
Key Performance Indicators
Optimize costs in the PUD / DC

• % reduction in overall Operating Costs for PUD / DC(i.e. OCPK and PCPM)
• Adherence of fleet procurement cost per kilometer within set threshold level
• % Fleet utilization for all milk run vehicles
• % reduction in market car hire costs

Drive service quality and excellence in the PUD / DC

• Timely connectivity of outbound loads to the Hub (% compliance)
• Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
• % Exceptions closed within TAT

Ensure Security of Shipments

• Number of open regional security related cases in the PUD / DC

Ensure Regulatory Compliance

• Compliance to all applicable regulatory requirements and paperwork

Drive Operations Process Efficiency and capability

• % increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee)

Ensure Performance Driven Culture

• Adherence to Performance Management system timelines and guidelines

Support Employee Capability Building

• % Key positions within team with identified successors / potential successors

Drive employee morale and engagement

• Employee Attrition (%)

We are hiring for Ground Operations Excutives Operations.

RESPONSIBILITIES:

*Assist passengers at check-in counters and boarding gates.

*Provide customer service and resolve passenger queries.

*Ensure smooth functioning of airline ground operations.

About Us:

Housr is India’s premier luxury co-living brand, offering a trailblazing living experience with fully furnished and managed co-living spaces, serviced apartments, and studio spaces. A niche player in managed living for millennials and working professionals, Housr aims to revolutionise how people find and experience housing by fostering a community of like-minded individuals.

With all modern conveniences, a class-apart community, and a social playground of endless opportunities, Housr is the perfect luxury oasis for today’s uber-digital generation. Its expansive portfolio of 70+ premium properties spans Gurugram, Bangalore, Pune, Hyderabad, and Vizag.

Housr sets the benchmark for luxury living with an array of premium services such as:

• Professional Housekeeping
• Doorstep Laundry
• Gourmet Meals
• High-Speed Internet
• 3-Tier Security
• Tech-Enabled Living & More

Complementing these offerings is our 24*7 resident assistance offered by IHM-trained hospitality experts, ensuring seamless support for our community.

Housr has strategically established its foothold in the prominent business hubs of Bangalore, Hyderabad, Gurugram, and Pune. Building on its success, the brand is now set to expand its operations into other prominent tier-1 and tier-2 cities. With an ambitious goal of reaching over 100 properties and 10,000 beds by the end of March 2025, Housr is poised to redefine the co-living landscape in India.

Job Responsibilities :

- Functional ownership of strategic operations.

- Ensuring proper coordination with all the support departments and vendors.

- Work alongside the senior management team on enhancing profitability and efficiency through the company's operations.

- Engaging with existing teams to identify and solve bottlenecks and implement best practices.

- Take autonomous, data-driven decisions and ensure cost reduction and quality control.

- Ensuring and providing perfect, upscale, professional and high-class customer service experiences.

- Monitoring customer- centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Who we are looking for :

- Minimum 2 years of experience in Vendor management and Operations Strategy

- Must have experience in Vendor Management, Operations Management and process improvement.

- Extremely high ownership, self- starter ability to get hands dirty, and work in a constantly changing and fast growing environment.

- Comfortable in multitasking and working in a fast- paced and dynamic environment.

JOB DESCRIPTION OF SUPERVISOR – GROUND OPERATIONS CONTROL CENTRE (GOCC)

1. JOB PURPOSE

The Supervisor in Ground Operations Control Centre will be an integral link between Ground Operations and OCC and is responsible for ensuring the smooth and efficient functioning of ground and freight operations at various airports across India. The individual will oversee compliance with all relevant regulations, manage staff duty rosters, coordinate with airport authorities, and maintain infrastructure at stations. Additionally, the role involves handling charter flights, overseeing regulatory audits, recommending policy revisions, as well as monitoring and managing financial activities, including expenses, invoices, and bills. Carry out the duties and responsibilities as under and also as may be specified by the Company from time to time.

2.0 KEY RESPONSIBILITIES

1. Ensure compliance with DGCA, IATA, ICAO, airport operator regulations, and company procedures.
2. Develop and recommend strategies to enhance service levels at station level; monitor and report operational performance.
3. Manage staff duty rosters across India to ensure proper coverage during all flight and cargo handling stages.
4. Coordinate with Station Managers/Assistant Station Managers to secure parking bays and flight slots.
5. Oversee infrastructure and stationary requirements including operational offices and cargo warehouses at stations.
6. Establish and maintain documentation for regulatory audits by DGCA, AAI, BCAS, and other relevant agencies.
7. Report accidents/incidents, ensure corrective actions are taken by Station Managers/Assistant Station Managers and provide the ATR to Flight Safety.
8. Review and suggest revisions to ground and freight operations policies periodically.
9. Handle and coordinate charter flights, both domestic and international.
10. Coordinate training programs for employees and Ground Handling Agents (GHAs).
11. Monitor competitor activities, market trends, compile cargo-related statistics, provide feedback, and recommend sales policies.
12. Manage and monitor overall ground and freight operations and coordinate with OCC and other stake holders.
13. Monitor and manage all expenses, invoices, and bills from ground operations; check, verify, and submit to accounts for timely payment and recovery if applicable.
14. Maintain and monitor the Ground Operations budget and contracts.

3.0 SAFETY ACCOUNTABILITIES

1. Intervene to prevent unsafe conditions developing.
2. Reporting potential hazards.
3. Reporting incidents, accidents and near misses.
4. Being aware of human factors and human factor limitations.
5. Promoting the Company's Safety Management, Quality and HSE Policies.
6. Familiarising themselves with the Safety Management System.
7. Familiarising themselves with the information available in respect of hazards, equipment, procedures and processes relevant to their tasks.
8. Identifying quality and safety improvements.
9. Cooperating with audits and investigations.

4.0 GENERAL COMPETENCE & CONDUCT

1. Demonstrate thorough understanding of daily operational processes, systems, and SOPs.
2. Ensure effective shift handovers and conduct self-audits during each duty period.
3. Maintain coordination with internal departments such as Engineering, Ground Operations, and Commercial.
4. Attend all mandatory training, meetings, and refreshers on time.
5. Comply with company HR, communication, and conduct policies.

5.0 BUDGET CONTROL

1. Participate actively in the preparation of the annual departmental budget for approval by the Head of Department.
2. Develop and maintain an efficient and comprehensive budgeting process aligned with company goals and objectives.
3. Promote and maintain a strong cost-awareness culture within the department.
4. Monitor budget performance regularly, identify variances, and recommend corrective actions or cost-saving measures.
5. Prepare accurate and timely financial reports (including budget vs. actuals) to support decision-making.
6. Ensure all expenditures remain strictly within approved budgetary allocations.

• Oversee all aspects of daily ground handling operations for assigned flights, ensuring safety, efficiency, and punctuality.
• Manage, train, and motivate a team of ground handling staff, including ramp agents, baggage handlers, and aircraft technicians.
• Ensure strict adherence to all safety regulations, airport procedures, and airline-specific operational standards.
• Coordinate aircraft turnaround processes, including baggage handling, cargo loading, fueling, and passenger boarding/disembarking.
• Monitor flight schedules and proactively address any disruptions or delays to minimize impact.
• Manage the allocation and deployment of ground support equipment (GSE) and personnel.
• Liaise effectively with flight crews, air traffic control, station managers, and other stakeholders.
• Implement and maintain operational performance standards, identifying areas for improvement.
• Conduct regular safety audits and operational reviews to ensure compliance and best practices.
• Develop and manage operational budgets, controlling costs related to staffing, equipment, and supplies.
• Respond promptly and effectively to operational emergencies and incidents.
• Foster a culture of safety, teamwork, and customer service among the ground handling team.

• Bachelor's degree in Aviation Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in airline operations, ground handling, or airport management.
• Demonstrated leadership experience, with the ability to manage diverse teams effectively.
• Thorough understanding of aviation safety regulations (e.g., IATA, DGCA standards) and ground handling procedures.
• Proven ability to manage complex operational challenges in a fast-paced environment.
• Excellent problem-solving, decision-making, and crisis management skills.
• Strong communication and interpersonal skills for effective collaboration with various stakeholders.
• Proficiency in relevant operational software and systems.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by flight schedules.
• A commitment to maintaining the highest standards of safety and operational excellence.