577 Guest Service Supervisor jobs in India

CUSTOMER SERVICE SUPERVISOR
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
**Job Overview**
+ **Lead with Accountability:** Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience.
+ **Cultivate Customer Relationships:** Empower your team to enhance and expand customer engagement.
+ **Talent Acquisition and Development:** Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation.
+ **Champion of Change:** Lead by example in adopting transformation initiatives and fostering a culture of positive change.
+ **Operational Excellence:** Instill a mindset of continuous improvement, enhancing team efficiency and service quality.
+ **Career Development:** Offer opportunities for team growth and development, preparing them for future career advancements.
+ **Cross-Functional Collaboration:** Work seamlessly with internal partners in different BU's, engineering, planning, and sales to ensure comprehensive customer support.
**Job Requirements**
+ Experience in a shared service environment.
+ Stake Holder management experience
+ Track record of successful change management in Customer Care.
+ Leadership experience in large, multi-layered teams.
+ 7 + years in multinational Customer Care operations, with at least 5 years in a relevant role.
+ Effective collaboration across all organizational levels.
+ Industry-specific experience is advantageous.
+ Exceptional communication skills.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn ( ,Facebook ( ,WeChat, ( Instagram andX (formerly Twitter). ( KA, IN,
City: Bangalore
State: KA
Country/Region: IN
Travel: None
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

Our client is seeking a dedicated and empathetic Customer Service Supervisor to lead a team of customer support specialists in a fully remote setting. This role is crucial for ensuring exceptional customer experiences and fostering a positive team environment. The supervisor will be responsible for guiding the team, handling escalated customer issues, and implementing strategies to improve service quality and efficiency. The ideal candidate possesses strong leadership skills, a deep understanding of customer service principles, and a proven ability to motivate and train a remote team. You should be an excellent communicator, adept at problem-solving, and committed to delivering outstanding support.

Responsibilities:

• Supervise, coach, and motivate a team of remote customer service representatives.
• Handle and resolve complex customer inquiries and complaints, escalating when necessary.
• Develop and implement customer service policies and procedures to enhance satisfaction.
• Monitor team performance metrics and provide regular feedback and training.
• Analyze customer feedback and service data to identify areas for improvement.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Train new team members on product knowledge, service protocols, and communication skills.
• Collaborate with other departments to address customer needs and improve product/service offerings.
• Maintain up-to-date knowledge of products, services, and company policies.
• Foster a positive and collaborative remote team culture.

This is a fully remote position, requiring a self-starter with excellent organizational and interpersonal skills. You will leverage digital tools to manage your team and ensure seamless customer support operations. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within a supportive, remote-first organization. If you are passionate about customer advocacy and leading teams to success, we encourage you to apply.

Our client is seeking a dynamic and experienced Senior Customer Service & Helpdesk Supervisor to lead their support team. This role is crucial in ensuring exceptional customer satisfaction by overseeing daily operations, training and mentoring support staff, and resolving complex customer issues. You will be responsible for developing and implementing efficient support processes, monitoring service levels, and identifying areas for improvement. The ideal candidate possesses strong leadership qualities, excellent communication skills, and a deep understanding of customer service best practices. This is a fully remote position, allowing you to contribute your expertise from anywhere while maintaining high standards of service.

Key Responsibilities:

• Supervise and guide the day-to-day activities of the customer service and helpdesk team.
• Train, mentor, and motivate support staff to ensure high performance and customer satisfaction.
• Handle escalated customer inquiries and complex technical issues with professionalism and efficiency.
• Develop and implement standard operating procedures for customer support and helpdesk operations.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality.
• Analyze customer feedback and support trends to identify areas for improvement.
• Collaborate with other departments to resolve customer issues and enhance product/service offerings.
• Ensure accurate and timely documentation of customer interactions and resolutions.
• Stay updated on product knowledge and industry best practices in customer support.
• Contribute to the development and implementation of self-service support resources.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5-7 years of experience in customer service or helpdesk roles, with at least 2 years in a supervisory or leadership capacity.
• Proven experience in managing and developing a support team.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Proficiency in helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• Experience with creating training materials and documentation.
• A commitment to delivering outstanding customer experiences.

This is a fantastic opportunity to lead a customer-centric team and make a significant impact on customer satisfaction, all within the convenience of a fully remote work arrangement. Join us and help elevate our customer support.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Independently handles a team of associates. Formulates business and developmental goals for his team
+ Drives the fulfillment of performance metrics
+ Accurate and timely documentation of claims data
+ Ensure accurate and timely delivery of data to Team Liaison
+ Building and maintaining an effective Team environment
+ Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)
+ Coordinate with the Team to identify process improvement opportunities
+ Monitor, measure and report Team performance metrics and implement Team incentive programs
+ Should be able to manage attrition, EWS and shrinkage
+ Identifying training needs for the team deliver and facilitate trainings
+ Provide updates to management on individual and group training results, therefore facilitating further improvement in training methodology / content / methods
+ Partner with leadership to promote department revenue and business objectives
+ Analyze and identify error trends and opportunities for defect reduction
+ Analyze and develop overall improvement plans (department and individual)
+ Administrative responsibilities as assigned Handles sensitive information appropriately (HIPAA) and acts in a fair and honest manner consistent with the company's code of conduct
+ Identifies trends and issues and recommend solutions
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Graduate
+ Should have total experience of at least three years, with 1+ years in the role of a Team Leader on paper
+ 1+ years if experience of international Voice and Chat process
+ Should have ability to lead a team in an operational environment
+ Skills
+ Effective communication skills both verbal and written to individuals
+ Ability to do careful listening, tact and candor, two-way communication, and master a high impact communication style
+ Ability to be a Self -starter who can manage multiple priorities with minimum direction solutions
+ Ability to Effectively organize and lead a team of people, in cooperative processes to achieve shared outcomes
+ Should have sound knowledge of MS Office
+ Open to rotational Shifts
+ 365 days 24*7 process
+ No Indian Holiday
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
At Thermo Fisher, we prioritize customer satisfaction. As a Customer Care Supervisor, you will play a pivotal role in leading and overseeing the daily activities of a team of Customer Care Representatives (CCRs) who service our channel partners, internal and external commercial clients in Southeast Asia. Your leadership will ensure the team delivers exceptional customer service, optimizes operational efficiency, and upholds the highest quality standards.
This role is focused on mentoring, coaching, and ensuring the team's compliance with policies and procedures. By leveraging your leadership and problem-solving skills, you will drive improvements in key metrics such as order accuracy, on-time fulfillment, and customer loyalty.
**Key Responsibilities:**
**Team Leadership:**
Manage and lead a team of Customer Care Representatives, ensuring high performance and achieving team goals.
Mentor and coach the team, fostering an environment of trust, collaboration, and teamwork.
Conduct regular team meetings and one-on-one sessions to ensure alignment with company goals.
Provide career development opportunities and performance reviews for team members.
Operational Excellence:
Oversee the daily fulfillment of customer orders, ensuring accuracy, timeliness, and compliance with procedures.
Conduct root cause analysis to resolve customer issues and ensure long-term solutions are implemented.
Continuously improve processes through Practical Process Improvement (PPI) methodologies, leading initiatives that enhance productivity and efficiency.
**Customer Satisfaction:**
Act as a Customer Allegiance (CAS) ambassador, ensuring positive customer experiences and building strong relationships with internal and external stakeholders.
Support sales and marketing teams by providing functional expertise, and assist in customer visits when needed.
Act as a trusted business partner, working closely with cross-functional teams to align with business strategies and drive organic growth.
**Compliance & Reporting:**
Ensure strict adherence to company policies, service level agreements, and ethical guidelines.
Regularly review Key Performance Indicators (KPIs) and take corrective actions to meet or exceed business objectives.
Maintain accurate documentation for audit purposes and share internal communications regarding customer experience initiatives.
**Collaboration:**
Engage with cross-functional leaders to foster strong relationships and ensure seamless collaboration.
Be involved in customer experience projects and initiatives that align with overall company objectives.
**Qualifications & Skills:**
**Experience:**
Minimum of 10 years in customer service, with at least 3 years of people management experience, leading teams of 10+ members.
Experience in the Life Sciences or a related industry is preferred.
**Education:**
Degree or higher in Supply Chain, Business Management, or a similar field.
**Technical Skills:**
Experience using ERP systems (SAP, E1, or similar).
Excellent digital literacy, including proficiency Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other relevant tools like CRM, Power BI, CX platforms, and Softphone systems.
**Languages:**
Excellent communication skills, both written and verbal.
**Core Competencies:**
Strong communication and interpersonal skills, with the ability to manage conflicts and negotiate with various stakeholders.
Proficient analytical and problem-solving abilities, especially in addressing customer needs and process optimization.
Demonstrated ability to drive team performance, manage multiple priorities, and take ownership of results.
**Leadership:**
Ability to inspire and develop high-performing teams.
Foster a positive, inclusive work environment that encourages feedback, collaboration, and growth.
Ability to think creatively.
Meticulous attention to detail.
Flexible to work in any shift.
Lead projects within the team to achieve objectives and carry out tasks in compliance with agreed procedures to help the company meet its quality goals.
**Competency Model:**
**Dependability & Consistency:** Ensure high service levels and availability to meet customer needs.
**Customer-Centric Mindset:** Focus on customer satisfaction and continuously seek ways to improve processes and service delivery.
**Collaboration & Teamwork:** Foster strong partnerships across teams to achieve organizational goals.
**Growth & Innovation:** Demonstrate intellectual curiosity and champion continuous improvement initiatives.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are advancing life sciences research, solving complex analytical challenges, improving laboratory efficiency, enhancing patient health through diagnostics, or developing life-changing therapies, we are here to support them. Our diverse team of more than 100,000 employees delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit .
**About the Customer Support Center**
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions to meet the diverse needs of our customers. Exceptional customer service and support are crucial to providing an outstanding customer experience, and our Customer Support Center plays a key role in delivering this. The seamless alignment of our global teams and commercial functions is essential to our success.
The Bangalore Customer Support Center is an established team supporting Order Management and other critical back-office functions across North America, EMEA, and APJ regions. With three shifts operating over a 24-hour period, the team processes over 60,000 requests monthly, playing an integral role in upholding our promises of quality, innovation, and success for both India and global operations.
**Job Title** : Supervisor, Customer Service
**Location** : Bangalore
**Band** : 6
**Work Experience** : 10+ years
**People Management** : 3+ years (managing a team of 10+ members)
**Position Summary** :
At Thermo Fisher, we prioritize customer satisfaction. As the Supervisor of Customer Care, you will be pivotal in leading a team of Customer Care Representatives (CCRs) who service our channel partners and both internal and external commercial clients across Southeast Asia. Your leadership will be crucial in ensuring that the team delivers exceptional customer service, drives operational efficiency, and maintains the highest quality standards.
This role emphasizes mentoring, coaching, and ensuring team compliance with policies and procedures. By leveraging your leadership and problem-solving skills, you will focus on improving key metrics such as order accuracy, on-time fulfillment, and customer loyalty.
**Key Responsibilities** :
+ **Team Leadership** :
+ Manage and inspire a high-performing team of Customer Care Representatives, ensuring the achievement of team goals and business objectives.
+ Provide mentorship and coaching, fostering an environment of trust, collaboration, and teamwork.
+ Conduct regular team meetings and one-on-one sessions to ensure alignment with company goals.
+ Guide career development and conduct performance reviews for team members.
+ **Operational Excellence** :
+ Demonstrate strong expertise in Order Management processes such as quotation, order processing, fulfillment, and handling customer inquiries.
+ Oversee daily order fulfillment, ensuring accuracy, timeliness, and compliance with procedures.
+ Perform root cause analysis to resolve customer issues and implement sustainable solutions.
+ Lead continuous improvement initiatives using Practical Process Improvement (PPI) methodologies to enhance productivity and efficiency.
+ **Customer Satisfaction** :
+ Act as the Customer Allegiance (CAS) focal point, ensuring positive customer experiences and fostering strong relationships with internal and external stakeholders.
+ Support the sales and marketing teams by providing functional expertise and assisting with customer visits when needed.
+ Collaborate with cross-functional teams to align with business strategies and drive organic growth.
+ **Compliance & Reporting** :
+ Ensure adherence to company policies, service level agreements (SLAs), and ethical standards.
+ Regularly assess Key Performance Indicators (KPIs) and implement corrective actions to meet or exceed business objectives.
+ Maintain accurate documentation for audits and communicate customer experience initiatives internally.
+ **Collaboration** :
+ Work closely with cross-functional leaders to ensure seamless collaboration and alignment on business goals.
+ Participate in customer experience projects and initiatives that align with company objectives.
**Qualifications & Skills** :
+ **Experience** :
+ Minimum of 10 years in customer service, with at least 3 years in people management, leading teams of 10+ members.
+ Experience in Life Sciences or a related industry is preferred.
+ **Education** :
+ Bachelor's degree or equivalent experience with a focus on supply chain processes.
+ **Technical Skills** :
+ Proficiency in ERP systems (SAP, E1, or similar).
+ High digital literacy, including proficiency in Microsoft Office (Excel, PowerPoint, Word), CRM systems, Power BI, CX platforms, and softphone systems.
+ **Languages** :
+ Excellent written and verbal communication skills.
+ **Core Competencies** :
+ Strong communication and interpersonal skills, with the ability to resolve conflicts and negotiate with various stakeholders.
+ Strong analytical and problem-solving skills, particularly in addressing customer needs and optimizing processes.
+ Proven ability to drive team performance, prioritize multiple tasks, and take ownership of results.
+ **Leadership** :
+ Ability to inspire, motivate, and develop high-performing teams.
+ Foster a positive, inclusive work culture that encourages feedback, collaboration, and professional growth.
+ Demonstrated ability to think creatively and outside the box.
+ Meticulous attention to detail with the ability to maintain focus on key priorities.
+ Flexibility to work in different shifts as required.
+ Lead projects within the team, ensuring compliance with agreed procedures and contributing to the achievement of quality goals.
**Competency Model** :
+ **Dependability & Consistency** :
+ Ensure high service levels and availability to meet customer needs.
+ **Customer-Centric Mindset** :
+ Focus on customer satisfaction and actively seek ways to improve processes and service delivery.
+ **Collaboration & Teamwork** :
+ Build strong partnerships across teams to achieve organizational goals.
+ **Growth & Innovation** :
+ Demonstrate intellectual curiosity and champion continuous improvement initiatives.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided.
**What will I be doing?**
As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift.
- Communicate effectively both verbally and in writing to provide clear directions to staff.
- Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.
- Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations.
- Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment.
- Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
- Listen to and understand requests, issues and situations from both guests and team members.
- Regular attendance in conformance with the standards established by Hilton from time to time.
- Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry.
- Support and motivate front desk team members by leading by example and employing competent and consistent management practices.
- Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.
- Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.
- Follows-up with all guests to ensure satisfaction with problem resolutions.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Allocate room in accordance to the guests' reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
- Ensure that guests' profiles and information is input into the Police Report system in a timely and accurate way.
- Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
- Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.
- Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
- Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.
- Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.
- Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
- Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
- Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
- Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues.
- Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager's checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
- Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon.
- Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties.
- Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked.
- Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
- Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
- Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly.
- Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
- Adhere to the company's credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
- Maintain safety deposit boxes, ensuring that guests' valuables are safe and secure at all times.
- Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.
- Maintain the efficiency of departure by checking all guests' folios to ensure accuracy of charges.
- Manage costs effectively by minimizing and controlling expenses.
- Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money.
- Handle guest relocations as required.
- Familiar with and master the Front Desk system.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Front Desk Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Able to read, write, speak and understand the English language to communicate effectively with guests and employees.
- Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems.
- Good interpersonal skills to provide overall guest satisfaction.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts.
- Able to work under pressure and deal with stressful situations during busy periods.
- 2 to 3 years of related working experience preferred.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BVYV_
**EOE/AA/Disabled/Veterans**

Our client, a distinguished name in the hospitality industry, is seeking an organized and guest-focused Front Desk Supervisor to manage and elevate the guest experience at their premier establishment. This is a fully remote position, requiring the ability to oversee front desk operations, manage scheduling, and ensure seamless guest interactions through virtual supervision and robust operational protocols. You will be the key point of contact for managing the front desk team and ensuring exceptional service delivery.

Responsibilities:

• Oversee all front desk operations, ensuring smooth check-in and check-out processes.
• Manage the scheduling and deployment of front desk staff, ensuring adequate coverage at all times.
• Train new front desk agents on hotel policies, procedures, and customer service standards.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating as necessary.
• Monitor and maintain the appearance and cleanliness of the front desk area and lobby.
• Ensure accurate billing and payment processing.
• Implement and enforce hotel policies and procedures related to front desk operations.
• Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
• Manage reservations, room inventory, and proactively address any discrepancies.
• Conduct regular performance reviews and provide ongoing feedback to front desk staff.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Develop and implement strategies to enhance guest loyalty and repeat business.
• Generate daily reports on occupancy, revenue, and guest feedback.
• Act as a brand ambassador, ensuring a positive and welcoming atmosphere.
• Manage the implementation and use of the Property Management System (PMS).

Qualifications:

• High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
• Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proven ability to lead and motivate a team.
• Excellent customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Ability to work flexible hours, including nights, weekends, and holidays, remotely managing the team.
• Problem-solving skills and the ability to remain calm under pressure.
• Excellent verbal and written communication skills.
• A professional and polished demeanor.

This role offers a unique opportunity to manage front desk operations remotely, contributing to the success of a highly regarded hospitality establishment. You will ensure seamless guest experiences and efficient team management, supporting the operations of a hotel in Lucknow, Uttar Pradesh, IN .

We are seeking a professional and customer-oriented Front Desk Supervisor to manage the reception area and ensure a seamless experience for our guests and clients. This role is crucial in creating a welcoming atmosphere and maintaining high standards of service. The successful candidate will be responsible for overseeing front desk operations, managing staff, and handling guest inquiries and issues with efficiency and courtesy.

This is a full-time, on-site position located at our prime establishment in Thane, Maharashtra, IN . You will be the first point of contact for many, so a positive attitude and excellent interpersonal skills are essential. The Front Desk Supervisor will lead a small team, providing training, setting performance expectations, and ensuring smooth daily operations. Responsibilities will include:

• Supervising and training front desk staff, including receptionists and concierges.
• Ensuring all guests receive prompt, professional, and courteous service.
• Managing reservations, check-ins, and check-outs efficiently and accurately.
• Handling guest complaints and resolving issues promptly and effectively, escalating to management when necessary.
• Maintaining the cleanliness and organization of the front desk and lobby area.
• Managing phone lines, directing calls, and responding to inquiries via email and in person.
• Implementing and enforcing hotel policies and procedures.
• Monitoring inventory of front desk supplies and reordering as needed.
• Collaborating with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Generating reports on front desk activities, occupancy rates, and guest feedback.
• Assisting with administrative tasks as required.
• Ensuring the security of the premises during their shift.

The ideal candidate will have a minimum of 3 years of experience in hotel reception, hospitality management, or a similar customer-facing role. Previous supervisory experience is highly desirable. Excellent communication, interpersonal, and problem-solving skills are mandatory. A professional appearance and a friendly, approachable demeanor are essential. Proficiency in hotel management software (PMS) and standard office applications is required. The ability to remain calm and effective under pressure is key. A strong understanding of customer service principles and best practices in the hospitality industry is expected. This role requires flexibility in working hours, including weekends and holidays, as per the operational needs of the business. Join our team and contribute to creating memorable experiences for our valued guests.