618 Hbc Clerk jobs in India

Company Overview

7-Eleven is a globally recognized brand that operates a chain of convenience stores. In India, 7-Eleven provides a unique shopping experience by offering a variety of everyday items and services, ensuring convenience and customer satisfaction. With a focus on local customer needs, 7-Eleven India aims to deliver a seamless shopping experience.

Job Overview

As a Store Associate at 7-Eleven India, you will play a vital role in the day-to-day operations of the store. Your contribution will ensure that all customers receive friendly and efficient service, contributing to the overall success and reputation of 7-Eleven in the marketplace.

Qualifications and Skills

• 12th Pass Fresher
• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to work flexible shifts, including evenings and weekends.
• Well groomed.
• Reliable & honest.
• Multi-tasker.

Roles and Responsibilities

• Manage daily store operations effectively.
• Provide friendly and efficient customer service.
• Accurately handle POS transactions and cash handling tasks.
• Order and stock merchandise in alignment with store requirements.
• Ensure the store is kept clean, performing tasks such as floor cleaning, deep cleaning, toilet cleaning, and maintaining the guest area.
• Comply with all company SOPs and policies to maintain standards.

• Providing exceptional customer service through live chat, email, and phone support for online shoppers.
• Assisting customers with product inquiries, order placement, and tracking information.
• Resolving customer issues and complaints efficiently and professionally.
• Processing online orders accurately and ensuring timely dispatch.
• Maintaining product knowledge and staying updated on current promotions.
• Gathering customer feedback to help improve products and services.
• Collaborating with the e-commerce and operations teams to ensure a smooth customer journey.
• Managing customer returns and exchanges according to company policy.
• Contributing to a positive and supportive remote team environment.
• Identifying opportunities to upsell or cross-sell products based on customer needs.
• Ensuring all customer interactions adhere to company service standards.

• High school diploma or equivalent.
• Previous experience in customer service, retail, or a related field is preferred.
• Excellent communication and interpersonal skills, with a friendly and helpful demeanor.
• Strong problem-solving abilities and the capacity to handle difficult customer situations with patience.
• Proficiency in using computers and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive attitude and a strong commitment to customer satisfaction.
• Basic understanding of e-commerce operations is a plus.
• Experience within the **Mysuru, Karnataka, IN** retail landscape is advantageous but not essential due to the remote nature of the role.

Company Overview

Shubham K Mart Private Limited is a national hypermarket chain dedicated to offering a vast range of daily essentials, from groceries and FMCG products to general merchandise and fashion under one roof. Established in 2019 by Vijay Kumar Kankariya, the company is on a mission to deliver quality products at everyday low prices, elevating the customer experience. With rapid growth to 41 stores across three states, the company is poised to expand further, maintaining its commitment to serve communities nationwide.

Job Overview

We are seeking a Customer Service Associate for our Surat location. This full-time, entry-level position is well-suited to recent graduates or individuals with 0 to 1 year of experience in retail. The successful candidate will be responsible for providing excellent customer service, aiding in merchandise sales, and ensuring a pleasant shopping experience. As part of our team, you will be integral in upholding Shubham K-Mart's customer-first approach.

Qualifications and Skills

• Exceptional customer service skills with a strong focus on customer satisfaction and problem-solving abilities.
• Sound product knowledge that will enable you to offer accurate information and assist customers in making informed purchasing decisions.
• Basic computer skills to navigate retail software systems for efficient transaction processing and inventory checks.
• Basic math skills to handle cash-register transactions and provide accurate change quickly and efficiently.
• Excellent communication skills, both verbal and written, are necessary to effectively interact with customers and team members.
• The ability to work collaboratively as part of a team to achieve store goals and provide continuous support to other associates during peak times.
• Good time management skills with the capacity to handle multiple tasks and resolve customer issues promptly.
• Adaptability and a willingness to learn new systems and procedures that enhance store operations and customer service excellence.

Roles and Responsibilities

• Greet and assist customers, providing them with information on product features, pricing, and availability to enhance their shopping experience.
• Process sales transactions accurately and efficiently, handling payments and providing receipts while maintaining a positive checkout process.
• Maintain store cleanliness and hygiene standards, ensuring the shopping area is organized and products are properly displayed.
• Assist in inventory management tasks, including stock replenishment and product placement to ensure shelves are well-stocked at all times.
• Resolve customer inquiries and complaints professionally and escalate unresolved issues to management as needed.
• Support promotional activities and sales events, engaging customers and driving interest in featured products.
• Participate in regular training sessions to stay updated on new products, policies, and customer service strategies.
• Collaborate with colleagues to create a positive team environment and share information to improve customer interactions.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work