56,644 Hcltech jobs in India
Customer Success Champions || HCLTech
Posted today
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Job Description
Location: Hyderabad
Shift: US Shift timings
Job Summary
We are seeking Customer Success Champions to support our Partner Support Operations. This role acts as the first line of BPO technical and operational support, ensuring smooth functioning of the project, quick issue resolution, and enhanced productivity, service quality, and customer satisfaction.
You will serve as the bridge between agents and Customer Success Enablers (L2 teams) , providing instant troubleshooting, coordinating fixes, and promoting self-help practices.
Key Responsibilities
Act as the first point of contact for POC agents to identify and resolve technical issues.
Provide instant technical troubleshooting (desktop/thin client, session re-initiation, clearing resources).
Escalate unresolved issues to L2 teams with complete details and artifacts.
Coordinate with onshore/offshore business & technical teams for issue resolution.
Share daily/weekly reports on issues raised, resolved, and pending.
Verify and confirm resolution efficacy onsite before ticket closure.
Contribute to decision trees, SOPs, and self-help guides for recurring issues.
Communicate updates on system releases, maintenance, and fixes to PSO.
Collaborate with CS Champions across centers to replicate best practices.
Maintain professional communication via calls, emails, and reports.
Experience & Skills
Minimum Requirements
5+ years of experience in a Telecom process (preferably US).
Excellent English communication skills (email, phone, presentations).
Strong knowledge of Telecom Contact Centre tools (IVR, Soft Phones, CRM, Chat, Email platforms).
Experience in individual contributor roles handling multiple stakeholders.
Proficiency in creating reports, SOPs, and process documents.
Willingness to work in rotational shifts (including US hours).
Preferred Skills
Prior experience in Wireless & Wireline Customer Care or Technical Support.
Exposure to Live Engage, Cisco Jabber, Citrix.
Knowledge of BI tools (Tableau, PowerBI).
Familiarity with monitoring tools for servers.
Experience in process & quality management.
Hands-on with G-Suite (Sheets, Slides, Gmail, Slack).
Prior Team Lead/Assistant Manager experience in US Telecom processes.
Education
Minimum: Bachelor’s degree (any discipline)
Preferred: Master’s degree
HCLTech Hiring for Sonic Developer
Posted today
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Job Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 197,000+ ‘Ideapreneurs’ across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
HCL Tech is Hiring for Sonic Developer for one of the leading client.
"Come join us in reshaping the future”.
Qualification Required:
BE/B.Tech/M. Tech/MCA educational background.
Work Location: Chennai, Bangalore (Pan India)
Exp: 5 to 10 Yrs
Notice: Immediate to 30 Days
Job Description:
- 3+ years of work experience with SONiC, SAI, SwSS
- 3+ years of work experience with C programming in Linux environment
- 4+ years of work experience with L2/L3 Forwarding
- Work experience in ASIC, PHY, SDK will be added advantage
Please share updated profile to
How You’ll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
· We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees
· Our company is extremely diverse with 165 nationalities represented
· We offer the opportunity to work with colleagues across the globe
· We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
· We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
· We offer comprehensive benefits for all employees
· We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect
HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements
HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements
HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements
HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements
HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements
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HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements
HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements
HCLTECH Mega Walk-in Drive
Posted today
Job Viewed
Job Description
HCLTECH Mega Walk-in Drive - International Banking & Finance Process
Walk-in Drive Details:
Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai
Date: 10th October 2025 & 11th October 2025
Time: 10:00 AM - 2:00 PM
Contact HR : Judith, Dharani & Sanjay.
- ROLE : Senior Analyst QA
EXPERIENCE : 5+ years
Mandatory Skills:
Bachelors in Finance or related field, 3+ years in quality assurance or financial operations, strong knowledge of ARF and investment products, and proficiency in Excel and audit tools.
Role Overview:
Conduct audits across ARF and S&I transactions, ensure compliance with internal and regulatory standards, identify process gaps, and support quality improvement and training initiatives.
Process Insight:
Monitor operational accuracy through detailed audits, collaborate with teams to resolve issues, maintain quality metrics, and contribute to system testing and ongoing process enhancements