22,607 Hcltech jobs in India

Job Description – Customer Success Champions

Location: Hyderabad

Shift: US Shift timings

Job Summary

We are seeking Customer Success Champions to support our Partner Support Operations. This role acts as the first line of BPO technical and operational support, ensuring smooth functioning of the project, quick issue resolution, and enhanced productivity, service quality, and customer satisfaction.

You will serve as the bridge between agents and Customer Success Enablers (L2 teams) , providing instant troubleshooting, coordinating fixes, and promoting self-help practices.

Key Responsibilities

• Act as the first point of contact for POC agents to identify and resolve technical issues.
• Provide instant technical troubleshooting (desktop/thin client, session re-initiation, clearing resources).
• Escalate unresolved issues to L2 teams with complete details and artifacts.
• Coordinate with onshore/offshore business & technical teams for issue resolution.
• Share daily/weekly reports on issues raised, resolved, and pending.
• Verify and confirm resolution efficacy onsite before ticket closure.
• Contribute to decision trees, SOPs, and self-help guides for recurring issues.
• Communicate updates on system releases, maintenance, and fixes to PSO.
• Collaborate with CS Champions across centers to replicate best practices.
• Maintain professional communication via calls, emails, and reports.

Experience & Skills

Minimum Requirements

• 5+ years of experience in a Telecom process (preferably US).
• Excellent English communication skills (email, phone, presentations).
• Strong knowledge of Telecom Contact Centre tools (IVR, Soft Phones, CRM, Chat, Email platforms).
• Experience in individual contributor roles handling multiple stakeholders.
• Proficiency in creating reports, SOPs, and process documents.
• Willingness to work in rotational shifts (including US hours).

Preferred Skills

• Prior experience in Wireless & Wireline Customer Care or Technical Support.
• Exposure to Live Engage, Cisco Jabber, Citrix.
• Knowledge of BI tools (Tableau, PowerBI).
• Familiarity with monitoring tools for servers.
• Experience in process & quality management.
• Hands-on with G-Suite (Sheets, Slides, Gmail, Slack).
• Prior Team Lead/Assistant Manager experience in US Telecom processes.

Education

• Minimum: Bachelor’s degree (any discipline)
• Preferred: Master’s degree

Excellent Opportunity with HCLTech for OTC - Collections

Skill: OTC - Collections minimum 2 years of relevant experience.

Date : 12th Aug 2025

Time : 10:00am to 2:30pm

Interview Venue:

HCL Technologies, AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu

Contact Person: Sobiya & Jefferson

Work Location: Navalur

Shift: Night Shift

Experience: 0.6 Months Years to 5 Years (Relevant Experience is mandatory)

Collections:

The role of Cash Collector covers all aspects of collections activity including :

• Cash Collection
• Account Management
• Customer Relations
• Controls compliancy
• Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing),
• Relationship building with Customers and Internal teams

Required Skills:

• Relevant Experience should be mandatory.
• Excellent Process Knowledge in any Collections
• Minimum 2 years of team handling experience on paper
• Excellent People Management Skills
• Degree should be Mandatory (Minimum 15 Years of education mandatory).
• Flexible to work at night shifts (Strictly no Rotational or Regular shifts).
• Flexible to work from office (5 Days).

Please go through the JD and walk-in to below address.

Documents to be carried:

• 2 Copies of your updated resume
• 2 ID proof

Excellent Opportunity with HCLTech for OTC - Collections

Skill: OTC - Collections minimum 2 years of relevant experience.

Date : 12th Aug 2025

Time : 10:00am to 2:30pm

Interview Venue:

HCL Technologies, AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu

Contact Person: Sobiya & Jefferson

Work Location: Navalur

Shift: Night Shift

Experience: 0.6 Months Years to 5 Years (Relevant Experience is mandatory)

Collections:

The role of Cash Collector covers all aspects of collections activity including :

• Cash Collection
• Account Management
• Customer Relations
• Controls compliancy
• Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing),
• Relationship building with Customers and Internal teams

Required Skills:

• Relevant Experience should be mandatory.
• Excellent Process Knowledge in any Collections
• Minimum 2 years of team handling experience on paper
• Excellent People Management Skills
• Degree should be Mandatory (Minimum 15 Years of education mandatory).
• Flexible to work at night shifts (Strictly no Rotational or Regular shifts).
• Flexible to work from office (5 Days).

Please go through the JD and walk-in to below address.

Documents to be carried:

• 2 Copies of your updated resume
• 2 ID proof

Excellent Opportunity with HCLTech for OTC - Collections

Skill: OTC - Collections minimum 2 years of relevant experience.

Date : 12th Aug 2025

Time : 10:00am to 2:30pm

Interview Venue:

HCL Technologies, AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu

Contact Person: Sobiya & Jefferson

Work Location: Navalur

Shift: Night Shift

Experience: 0.6 Months Years to 5 Years (Relevant Experience is mandatory)

Collections:

The role of Cash Collector covers all aspects of collections activity including :

• Cash Collection
• Account Management
• Customer Relations
• Controls compliancy
• Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing),
• Relationship building with Customers and Internal teams

Required Skills:

• Relevant Experience should be mandatory.
• Excellent Process Knowledge in any Collections
• Minimum 2 years of team handling experience on paper
• Excellent People Management Skills
• Degree should be Mandatory (Minimum 15 Years of education mandatory).
• Flexible to work at night shifts (Strictly no Rotational or Regular shifts).
• Flexible to work from office (5 Days).

Please go through the JD and walk-in to below address.

Documents to be carried:

• 2 Copies of your updated resume
• 2 ID proof

Intelligence Node® is a real-time retail intelligence platform that empowers businesses to drive product-level profitability and grow margins using data-driven real-time competitive insights. Intelligence Node's cutting-edge technology leverages AI to aggregate and analyze billions of data points across 1,900 retail categories in 34 global markets. Intelligence Node’s business model provides a comprehensive suite of solutions encompassing product matching, digital shelf analytics, assortment & availability, pricing & promotions, and brand compliance, to aid retailers and brands in all strategic and operational decision-making. Its patented product matching engine and proprietary AI offer 99% data accuracy and 10-second data refresh rates. In December 2024, Intelligence Node was acquired by Interpublic Group (IPG), a global leader in marketing solutions. Joining forces with IPG through this strategic acquisition allows Intelligence Node to deliver a future-ready combined solution to companies navigating the complexities of today's commerce landscape. Together, we can provide the comprehensive data, advanced analytics, and strategic expertise that enterprise brands and retailers need to win market share and drive sustainable growth.

We are looking for an experienced Senior System Admin Engineer with proven expertise in cloud infrastructure architecture, system administration, and application deployment. The ideal candidate will bring strong knowledge of AWS and IBM Cloud platforms, proficiency in managing Rails applications, web servers, and databases, and hands-on experience with Linux-based environments. This role requires someone who is technically sound, detail-oriented, and passionate about building scalable, secure, and high-performing systems.

Key Responsibilities :

Cloud Architecture & Management :

- Design, implement, and maintain cloud infrastructure solutions on AWS and IBM Cloud.

- Ensure high availability, disaster recovery, and cost optimization of cloud environments.

Application & API Support :

- Maintain and optimize Rails applications.

- Develop and manage APIs using GoLang to support microservices-based architecture.

Server & Virtualization Management :

- Configure, manage, and troubleshoot Nginx and Apache web servers.

- Deploy and maintain bare-metal Linux (Ubuntu) servers, including KVM virtualization setup for flexible resource allocation.

Database & Storage :

- Administer and optimize MariaDB, MongoDB, Aerospike, and Elasticsearch clusters.

- Ensure database scalability, performance tuning, and replication strategies.

Monitoring & Security :

- Implement monitoring, logging, and alerting for proactive system health checks.

- Ensure infrastructure security best practices and compliance.

Collaboration & Documentation :

- Work closely with developers, QA, and DevOps teams to support project delivery.

- Maintain detailed technical documentation, runbooks, and infrastructure diagrams.

Required Skills & Qualifications :

- Strong expertise in AWS and IBM Cloud infrastructure architecture.

- Proficiency in Rails application maintenance and GoLang API development.

- Hands-on experience with Nginx, Apache web servers.

- Deep knowledge of databases : MariaDB, MongoDB, Aerospike, and Elasticsearch.

- Strong command of Linux (Ubuntu, all flavors) with experience configuring bare-metal servers.

- Knowledge of KVM virtualization for on-demand resource allocation.

- Familiarity with DevOps tools (CI/CD pipelines, containerization is a plus).

- Certification : CSNA or equivalent is a strong advantage.

- Excellent problem-solving, troubleshooting, and communication skills.

Nice to Have :

- Experience with container orchestration (Kubernetes/Docker).

Job description

Job Title: System Administrator/IT Support (Mid-Level)

Location: On-site, Prayagraj, Uttar Pradesh, India

Job Type: Full-time

Experience: (3-5 years)

Timings: 1pm - 10pm IST

About the Company:

We are a forward-looking IT services and consulting firm delivering infrastructure, cloud, and technical support solutions to a diverse client base. Our culture encourages ownership, technical growth, and service excellence. This is a great opportunity for professionals looking to build a stable IT career while gaining exposure to multiple technologies and security practices.

Position Summary:

We are hiring a mid-level system administrator/IT support specialist to join our on-site team in Prayagraj. This is a hands-on technical role within a dynamic IT services environment, responsible for supporting infrastructure, ensuring system security, and assisting end-users. You'll play a vital role in managing servers, networks, cloud tools, onboarding processes, and developing IT security practices.

Key responsibilities include

• Administering and maintaining Windows Server and Linux-based systems
• Managing Active Directory, Group Policies, and user account provisioning
• Supporting Office 365 applications (Exchange, Teams, OneDrive) and SharePoint Online
• Providing technical support for hardware, software, and network issues
• Monitoring system performance, backups, and ensuring high availability
• Creating and maintaining IT documentation (network diagrams, inventory, how-to guides)
• Assisting in IT infrastructure upgrades, patching, and routine maintenance
• Supporting onboarding and offboarding: setting up workstations, configuring user accounts, email, and access rights, provisioning tools and services (VPN, file shares, printers, etc.), conducting IT orientation for new employees
• Developing IT security SOPs, including guidelines for secure email usage, best practices for secure web browsing, procedures for reporting security incidents, regular review of internal IT security policies
• Ensuring compliance with IT security practices across devices and user activities
• Collaborating with internal teams to improve support efficiency and system reliability

Ideal Candidate Profile:

• 3-5 years of experience in system administration or IT support
• Strong hands-on expertise in Windows Server, Linux OS, Office 365, Active Directory
• Working knowledge of SharePoint Online and related Office apps
• Familiarity with IT security concepts, VPN, antivirus, and patch management
• Experience creating IT documentation and user-facing SOPs
• Excellent problem-solving and interpersonal communication skills

Preferred Certifications (a plus):

• Microsoft (MCSA, Microsoft 365 Certified)
• Red Hat (RHCSA/RHCE)
• CompTIA (A+, Network+, Security+)
• ITIL Foundation or any cybersecurity basics certification

Work Conditions:

• On-site role in Prayagraj (U.P.); physical presence required for support and maintenance tasks • Occasional after-hours availability for emergency support or planned downtime • Collaborative team environment in a service-oriented IT company

System Administrator

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

Position Summary:

We are seeking a proactive and solutions-oriented ITCS Enablement Specialist to join our NetScout in Bangalore. This is a frontline, on-site role responsible for providing exceptional IT support to employees across local, remote, and home office environments. The role involves a combination of day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects. You will interact with internal staff via ticketing systems, phone, email, chat, and in-person, resolving issues, delivering new capabilities, and enhancing end-user satisfaction.

Responsibilities:

• Full-time, standard day shift role, based on-site in our Nagawara, Bangalore office.
• Provide end-user support for hardware, software, and peripherals (including laptops/desktops, printers, mobile devices, A/V equipment).
• Deliver multi-channel support (in-person, phone, email, chat, and WebEx) for local and remote users.
• Support the transition from our current ITSM platform to ServiceNow. Manage tickets efficiently and escalate when necessary.
• Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
• Use FreshService for IT asset lifecycle management, including STPI bonded asset tracking and inventory audits.
• Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
• Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
• Collaborate with internal teams to identify and implement service improvements or automation opportunities (e.g., Power Automate, AI-based tools).
• Participate in special projects, pilots, and rollouts of new technologies or processes.
• Work with external vendors and suppliers to ensure service delivery and procurement meets quality, time, and cost requirements.
• Provide informal guidance and mentoring to junior helpdesk or first-touch support personnel.
• Perform other IT-related duties as assigned.

Basic Qualifications/Skills:

• 4+ years of experience in an IT Helpdesk or Technical Support role.
• Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
• Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.).
• Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
• Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
• Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce or Jira.
• Exposure to automation tools like Power Automate or AI-driven IT solutions is a plus.
• Demonstrated ability to multitask, prioritize, and problem-solve in a dynamic environment.
• Strong written and verbal communication skills in English.

Preferred Qualifications/Skills:

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
• Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks.
• Familiarity with client and endpoint management platforms like SCCM, Intune, or Jamf.

Location: On-site in Nagawara, Bangalore

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.