Base24-EPS Specialist / Banking & Financial Services
Posted 1 day ago
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Job Description
**Job Summary**
Looking for a senior technical leader with hands-on expertise in development and customization of various modules of ACI Base24-eps. Candidate should have the ability to lead a team and also handle customer requirements independently.
**Responsibilities**
Need to have expertise in Base24-eps modules and components like interfaces ATM and POS device handlers prefix routing IAUTH SAF Journal etc.
Perform Base24-eps installation configuration and customizations as per the business requirements.
Shuld have Base24-eps integration experience with other Payment products like ACI UPF
Have hands-on expertise in both product development and custom specific modifications
Understanding of Base24-eps source codes application debugging and problem resolution
Lead the development effort with the team prepare test plan perform unit testing and QA testing support implementation and warranty support.
Should possess strong knowledge on various payment transactions including but not limited to authorization advice e-comm mail order pre-auth etc.
Should possess good understanding of payment switch functionality and various components involved in a card-present or card-not-present payment transaction.
Have expertise in programming languages like C++ platforms like Linux/Unix shell scripting.
Should be able to validate business Cases perform requirement analysis scoping and project estimation.
Should possess basic understanding of Agile.
Have good communication skill (both verbal and written) and act as a liaison between Cognizant and client for any technical and functional discussion
Knowledge of transaction testing tools or simulators like Asset and Postman.
Good understanding on ISO8583 message format
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service Representative
Posted 1 day ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Description
**Essential Functions/Core** **Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chennai - Fortune Towers
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 3 days ago
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Job Description
HCL Tech - Mega Walkin Drive for Freshers _ 24th to 26th Sep 25
Designation: Customer Service Associate
- Any Freshers can walk in for the interviews. (Arts and Science, MBA, MA, MSC, M.com Also can apply)
- 2025 Passed outs can walk in with final semester result copy is mandatory.
Educational Qualification: Graduate in any stream.
*Engineering graduates will not be considered*
Shift: Us Shifts
Mode of interview: Walkin
Date: 24th to 26th Sep 25
Timing: 11:30 AM to 3:00 PM
Contact HR: Monica Celeen G
Work Location: Sholinganallur
Interview Location: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119
You can also refer your friends for this role.
Perks and Benefits :
MNC
Cab facility (two way) (Upto 30 Kms Only)
Salary : great in the industry
Excellent working environment
Free Cab for female employees
International Trainers
World class exposure
How You'll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Chat Customer Service Specialist
Posted 1 day ago
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Job Description
+ Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries.
+ Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
+ Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
+ Maintain a high level of professionalism and customer service etiquette in all interactions.
+ Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
+ Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses.
+ Analyzes risk areas and identifies solutions to meet customer's needs.
+ Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries.
+ Undertakes other assignments/projects as given by the Team Lead/Manager.
+ Ensures productive output as required in unit plan.
+ Collaborate with team members and other departments to ensure consistent and effective customer support.
+ Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations, and chat volume goals.
**Required Experience:**
+ 3-5 years of customer service experience, handling real-time customers in an international process (US & UK).
+ Should have worked in a high-pressure environment dealing with irate customers & should be able to de-escalate, handle the situation & provide resolution to the customer with the best CX scores.
+ Should have worked on Customer service teams with complete hands-on handling real-time customers in an international process.
**Required Skills:**
+ Should possess excellent written communication skills with service attitude.
+ Should possess good analytical & problem-solving skills.
+ Should be able to multi-task - handling more than 4-5 customers all through the day.
+ Excellent written communication skills with service attitude (30 WPM - typing speed: 90% accuracy).
+ Good verbal and written communication skills with proficiency in grammar spelling & punctuation.
+ Strong problem-solving skills. Keen eye for detail.
+ Influencing skills and willingness to resolve customer queries satisfactorily.
+ Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established.
+ Must possess procedure-driven judgment in order to find the best solution to an issue.
+ Sound Communication skills with service attitude.
+ Attitude to Learning, Self-discipline & willingness to take initiative.
+ Must be goal oriented, highly motivated, Self-driven & result oriented.
+ Applies professional attitude and image for all internal and external customers.
**Required Knowledge:**
+ Should possess basic banking knowledge on credit cards & retail bank.
+ Should have exposure to CX metrics - Customer Service metrics like FCR, Rep-SAT, NPS, CSAT etc.
+ Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
**Shift Requirements:**
+ Night shifts/graveyard shifts with a 5-day work week (with weekdays offs).
+ Mandatory rotation once in 4 months within night shifts/graveyard shift.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
Chat Support, Communication, Customer-Support, Live Chat Support, Online Chat Support.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Chat Customer Service Specialist
Posted 1 day ago
Job Viewed
Job Description
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 1-3 years of relevant experience
+ Experience working in a business office or operational environment
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education:**
+ Bachelor's Degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Customer Service Representative-Fresher
Posted 3 days ago
Job Viewed
Job Description
About HCL:
HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology.
How to Apply:
Interested candidates can send their updated resume to
Job Title: Customer Support Executive – Voice Process-WFH
Location: Chennai
Required Education: Freshers (Btech, MTech, BSC, MSc, LLB, BA LLB are not eligible )
Shift: 24x7 rotational shifts (including night shifts and weekly offs)
Experience Required: Fresher
Job Summary:
We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Address customer queries and concerns with empathy and clarity
- Maintain accurate records of customer interactions
- Ensure timely resolution and follow-up on customer issues
- Adhere to shift schedules and company policies
Required Skills & Qualifications:
- Excellent communication skills – both verbal and written
- Strong interpersonal and soft skills
- Willingness to work in rotational shifts , including night shifts and weekends
- Positive attitude and ability to work in a team environment
Preferred Attributes:
- Prior experience in a voice-based customer support role
- Ability to remain calm under pressure
- Multilingual skills are a plus
Head of Customer Service
Posted 3 days ago
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Job Description
Role Overview
Results-oriented leader responsible for managing end-to-end after-sales service operations. Focus on driving customer satisfaction, streamlining service processes, managing large teams, and implementing strategic initiatives to enhance service delivery and operational efficiency.
Key Responsibilities
• Lead and oversee all after-sales service operations across multiple touchpoints.
• Manage 75+ employees, 2,000+ field technicians, and 350+ service centres.
• Develop and implement service strategies for CSAT, TSAT, PSAT, Revenue, policies, and processes.
• Monitor SLAs to ensure timely resolution of customer issues.
• Collaborate with HR, IT, Finance, SCM, QA, and R&D for smooth operations.
• Manage spare parts inventory, demand planning, and vendor coordination.
• Drive process improvement through data analysis and customer feedback.
• Deliver technical training for service engineers and support new product launches.
• Build strong customer relationships and enhance brand loyalty.
Technical Skills
CRM, After-Sales Service, Service Operations, Inventory Management, SLA Management, SAP, Demand Planning, Process Improvement
Core Competencies
Customer Service Excellence, Operational Process Improvement, Strategic Planning & Execution, Team Leadership & Development
Soft Skills
Leadership, Communication, Customer Focus, Problem-Solving, Analytical Thinking, Strategic Thinking
Qualifications
• Engineering Graduate/Postgraduate in Business Administration, Operations, or related field (preferred).
• 10–15+ years of experience in customer service/after-sales operations.
• Proven record in managing large-scale service networks and driving operational excellence.
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Quality Assurance and Customer Service Specialist
Posted 3 days ago
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Job Description
OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.
Summary:
Responsible for meeting customer needs and supporting company operations by working with factories and suppliers to ensure quality products, efficient shipment tracking, and timely delivery. Responds effectively to customer requests, issues, and special requirements while collaborating with supplier, operations, and logistics teams to reduce lead times. Manages claims, customer service, and fosters strong relationships with suppliers and customers in the region. Assesses material claims and quality issues at customers, conducts random inspections at suppliers, and maintains effective communication with all stakeholders regarding material specifications and testing issues. Acts as a troubleshooter for supply challenges and as a quality controller.
Supervisory Responsibilities:
None
Duties and Responsibilities:
- Handle customer claim and/or complaint on footwear materials.
- Settle material claims with sense of timeliness and reasonability.
- Follow up on product return, replacement or monetary adjustment.
- Drive corrective and preventive action with supplier for quality issue.
- Keep good filing on working documents and emails.
- Enter all claims in the online system.
- Perform material quality inspection in accordance with standard at supplier.
- Record inspection results in the online system.
- Address customer-raised quality issue to the supplier production.
- Communicate effectively both internal and external regarding material quality, specification and testing issues.
- Reconcile with QA Manager for major issues at risk or with challenge.
- Coordinate for 3rd party testing or trial when needed.
- Coordinate all activities related to the orders, sales, purchasing, transportation, and documentation.
- Accurate management of customers’ orders.
- Work with suppliers to ensure on-time deliveries.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Manage timely resolution of customer complaints
- Coordinate finance to follow up receivables with customers, and payables with suppliers.
Required Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- University graduate with minimum five years working experience in related field/industry.
- Proficient in English writing and speaking.
- Well-built logic and manner on solution finding to a variety of problems.
- Clear understanding of quality management system and procedure.
- Strong customer service working background.
- Proved capability in communication and interpersonal skill.
- Frequent travel and offsite working at customer/supplier locations.
Physical Requirements:
- The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds, particularly luggage while traveling.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
Customer Service Specialist , Salary upto 5 L/A , Call Indushree 7848820046
Posted 3 days ago
Job Viewed
Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 + years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Call HR Indushree V to schedule your Interview
Mayur
Renuka
Anusha
Senior Auditor - Financial Services
Posted 20 days ago
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