Territory Sales Manager - HDFC Bank Branch Banking
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Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.
We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.
Fuel your future with us, find your wings, and . – Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.
A. Position Overview
Position Title
Territory Sales Manager
Department
HDFC Bank –Branch Banking
Level/ Band
306- Assistant Managers
Role Summary: Dualresponsibilityofdirectsourcingaswellasteammanagement.
-Interact with Bank’s cluster head & bank employees and manage them on daily basis
-Branches directly mapped to him/her.
-Manage RMs mapped to him to help them achieve sales targets
-Ensuring that the persistency & productivity is maintained, Ensures quality of recruits hired in the team, maintains & drives compliance at the zone.
B. Organizational Relationships
Reports To
Circle Manager
Supervises
CAM’s
Job Dimensions
Geographic Area Covered
Zone/s
Stakeholders Internal
Supervisors, RMs, Ops, Underwriting
Stakeholders External
Bank – Channel Partner
C. Key Result Areas
Interact with Bank branch employee, Bank’s Cluster Head to help them achieve sales targets & while ensuring that the persistency & productivity is maintained
·Provide guidance &support to Bank’s employee, TATA AIA RMs and all stakeholders in terms of submissions, issuance, pending resolve etc
·Maintain good relationship with Bank’s Cluster Head - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity
·Ensure that they are meeting their team targets as well as individual sales targets
·Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner
Ensure Recruitment is as per plans
·Assist Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.
·Align partner to ensure both teams are working towards the same goal
Monitor the performance of RMs to promote them to the next level
·Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.
Ma intain & drive complianceatthezone
·Ensure adherence to SOPs & sales processes & instigate disciplinary
action against those fond breaching them
T o pLineGrowth/Business Enablement
·AchievementofNBPremiumtarget,RMActivationandProductmix
B usinessEnablers
·Salesactivitymanagement,renewalcollection,andhighlevelrelationship mappingwithbankstaff(veryimportant)
Risk
·‘Own-up’theriskofthefunctionbydevelopingariskawareculturethrough participationinmeasurement,analysisandmitigationofrisksassociatedwiththe respectivefunction. Thisincludesdevelopmentofrisk responseprocesses, participation in
Customer Service Representative
Posted today
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Experience
1 - 2 Years
No. of Openings
1
Education
B.A, B.C.A, B.Com, B.Sc, Any Bachelor Degree
Role
Customer Care Representative
Industry Type
Manufacturing / Production / Quality
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Ravi Chambers Basement, Below Laminate Gallery, Office No 8, Canada Corner
Customer Service Specialist
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Job Description
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Support. The Representative will be responsible for providing excellent customer service to customers through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
- Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
- Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
- Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
- Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
- Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
- Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
- Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
- Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
- Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Experience skills
- Excellent problem-solving and analytical skills
- Ability to multitask and prioritize workload in a fast-paced environment
- Experience with CRM systems and contact center technologies
- Excellent verbal and written communication skills
- Ability to work independently and remotely
- A bachelor's degree or higher in a related field is preferred
- Experience in a customer service or contact center environment is preferred
Schedule (US Shifts Only)
Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts
Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Customer Service Representative
Posted today
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Greetings from Live Connections!
We're Hiring: Customer Service Representatives – Work from Home (Pan India)
Join one of India’s leading E-Commerce brands and be part of a dynamic, customer-focused team!
Position: Customer Service Representative
️ Joining Date: Immediate
Work Model: 100% Remote (Work from Home)
Employment Type: 3-months contract
Who Can Apply?
We're looking for motivated individuals who are eager to make a difference and grow their careers in customer service.
️ Educational Qualification: Undergraduate students / Graduates (any stream)
️ Experience: Freshers OR candidates with 6–12 months of customer service experience
️ Languages: Must be fluent in English & Hindi (spoken and written)
️ Soft Skills: Excellent communication, empathy, problem-solving attitude, and professionalism
Technical Requirements (Must-Have):
To ensure a smooth remote work experience, you must have the following:
• Laptop/Desktop with Intel i5 7th Gen or above
• Minimum 8GB RAM
• Webcam (functional and clear video quality)
• Stable broadband connection : 20 Mbps+ speed
• UPS/Power Backup to avoid disruptions
• ISB-compatible headset for clear communication
What You'll Do:
- Provide excellent customer support via voice/chat/email
- Address queries related to orders, refunds, deliveries, etc.
- Maintain a positive, solution-oriented attitude
- Follow client protocols and quality standards
Ready to apply or want to know more?
Drop your resume to /79955 75019
Customer Service Specialist
Posted today
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Role Description
Customer Service Representative Voice Process
Inbound / Outbound Customer Service
Qualifications
- Customer Service Representatives
- Customer Support
- Customer Satisfaction
- Customer Service
- 24x7 rotational Shifts
- 9 hours of login every day.
- Graduate Fresher / Experienced
- 6 Days Working
- Excellent English + Hindi (B28 high)
- Candidate should have their own system as follows
- Windows 10
- 8GB RAM or above
- i5 processor or above, 7th Gen & above
- Broadband connection with minimum speed of 20 MBPS
- Typing/ Speed Accuracy: 25wpm/ 85%
Rounds of Interview:
- HR
- OPS ROUND
- SYSTEM CHECK
Salary
- 18,400 CTC for Fresher
- 24500 CTC For Experience
NOTE -All Round will be on Google meet.
Thanks & Regards,
HR Team.
Customer Service Executive
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Job designation:
- Customer Service Executive
Job location: -Nashik, Maharashtra.
**Salary**: -15,000-25,000 per month
**Experience**:
- Total experience:
- 3 years of experience as a Customer Service executive.
- Minimum experience:
- 1-2 years of experience in a customer service or related role.
Education:
- Bachelor’s degree or equivalent work experience.
Eligibility:
- Only female applicants are required.
Skillset:
- Good communication skills
- Proficiency with MS Office
**IMMEDIATE JOINERS REQUIRED**
**JOB TYPE: FULL TIME**
**Profile Introduction**:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Executive. As a vital part of our organization, you will be the primary point of contact for our valued customers, ensuring their inquiries are addressed promptly and effectively. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.
**Responsibilities**:
- Providing accurate information about our products and services to customers.
- Resolving customer complaints and issues with empathy and efficiency.
- Processing orders, returns, and exchanges.
- Collaborating with other teams to ensure seamless customer experiences.
- Identifying and escalating complex issues to appropriate departments for resolution.
- Maintaining detailed records of customer interactions and transactions.
- Continuously striving to improve customer satisfaction and loyalty.
**Requirements**:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using customer service software and CRM systems.
- Flexibility to work shifts, including evenings and weekends.
- Empathetic and patient demeanor when dealing with customers.
- Positive attitude and willingness to learn and adapt.
- Languages: Hindi, Marathi, English.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
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