2,848 Hdfc Life jobs in India
Business Analyst - Insurance Products
Posted today
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Job Description Business Analyst
What you will be doing:
- Conduct, lead and govern insurance requirement gathering workshops.
- Deliver presentations & demonstrate the product s capabilities to the client.
- Identify gaps among as-is and client requirements and suggest right solutions.
- Analyze all business requirements and provide detailed specifications.
- Assist project managers and development team during the project life cycle especially reviewing & executing test cases, training business users, and leading UAT.
- Work on project lifecycle and different methodologies like Waterfall or Agile.
- Act as a Business Consultant to provide business value analysis as part of discovery phase.
- Closely work with Technical Architect & Lead to review meeting minutes, requirements document and RTM until sign-off is obtained from the client.
- Act as a guide/mentor and prepare more leaders by using the knowledge, skill, and experience.
- Work on multiple projects and able to manage time accordingly.
What we are looking for:
- 5+ years of relevant working experience
- Graduate Degree in IT, Computer Science & MBA
- Experience in implementing multiple Insurance Solutions.
- Thorough understanding of at least one of the Insurance Operations or Functions like Policy administration, Claims, Underwriting, Risk Management, Health, Regulatory compliance, Motor insurance etc.
- Good knowledge of one or more of the Corporate Insurance Products
- Understanding of various analysis techniques and methodologies.
- Ability to convert concepts into visual diagrams and processes using different tools like MS Visio, Balsamiq.
- Hands-on Experience working on different rule engines and process automation tools and techniques.
- Experience in Appian/Pega or any other low code tools.
- Ability to define and explain end-to-end processes via User Journeys.
- Experience in Insurance Systems, Operations, Functionalities, Day end & Data sync processes, API, and other Integrations.
Customer Service Executive - Customer Service
Posted 1 day ago
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Customer Service
Posted 1 day ago
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Job Description
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Under the direction of the Supervisor, Training and Quality, the Quality & Training Coordinator is responsible for Operations training and documentation, coaching employees, monitoring calls/chats/emails for quality, and assisting with the quality of other work performed within Operations. The Coordinator provides feedback to employees performing the work to help ensure that customers receive great customer service.
**Responsibilities**
Working closely with the Call Center Agents, Supervisors, Leads, Human Resources, and other team members, the Quality and Training Coordinator provides various training and documentation services to satisfy the needs from Call Center staff to provide high quality service. The goals are to increase efficiencies within the call center to meet overall department goals.
**Training Development and Delivery**
Assist in developing and maintaining reference materials for training
Assist in building training objectives and agendas
Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff
Secret shop OnVUE greeters and proctors
Maintain documentation summarizing training received by each employee
Monitor training success via surveys, escalation analysis, and quality reviews
Work with Supervisor and peers to ensure training responsibilities are met
**Performance Feedback**
Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings.
Identify opportunities for continuous training improvements
**Call/Chat/Email/OnVUE/Other Monitoring**
Monitor candidate-facing interactions and ensure that all customers are receiving quality service
Ensure agents and Global centers are meeting call center quality goals
Score monitored calls based on company Quality Guidelines
Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed
**Client Guide, Teams Page, and Process Document Maintenance**
Maintain Teams Page content
Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency
Search for areas of opportunity to develop these pages for ease of use for all users
**Education and Experience:**
Minimum High School Diploma or Equivalent?
Bachelor's Degree preferred or equivalent work experience
Experience training, teaching, or coaching
3+ years customer service experience preferred
**Skills, Knowledge, and Abilities:**
Excellent oral and written communication skills
Familiar with various training tools and models; understanding of learning styles preferred
Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
Effective problem-solving skills
Conflict management skills
Strong organization skills
Interpersonal savvy and ability to influence and relate to others
Time management skills
Ability to deal with ambiguity and overcome objections
Quickly and effectively adapt to changes
Must be patient, positive, and professional
Strong customer service skills
Coaching skills preferred
Strong attention to detail
Ability to set and meet goals
**Other (license/certification):**
Knowledge of Pearson VUE Regulatory and Professional clients is preferred
Working knowledge of Registration Manager, VSS, and Service Direct
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20410
#LI-REMOTE
Customer Service
Posted 8 days ago
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Job Description
Note - This is for only Freshers to 1 year experience.
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation .
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Contact:
For Quick response - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted 8 days ago
Job Viewed
Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation .
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Contact:
For Quick response - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted today
Job Viewed
Job Description
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)- WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.
Eligibility Criteria:
Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation .
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process
Contact:
For Quick response - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted 19 days ago
Job Viewed
Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website- Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)- WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
Handle inbound/outbound customer interactions via voice calls.
Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
Maintain detailed and accurate call logs and follow standard operating procedures.
Achieve performance targets related to quality, accuracy, and customer satisfaction.
Demonstrate effective communication and listening skills to address customer needs efficiently.
Adapt to flexible shifts and rotational schedules as per business requirements.
Upsell or cross-sell products/services when required.
Eligibility Criteria:
Graduates (freshers) with excellent communication skills are encouraged to apply.
Preference given to candidates with prior BPO experience and complete joining documentation .
Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
Mandatory: PAN card is required during the hiring process
Contact:
For Quick response - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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Customer Service
Posted today
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At Phoenix Placement, we connect exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.
The Role
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
Ideal Profile
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Good Communication
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- Flexible working options
Customer Service
Posted today
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Job Description
This is a remote position.
Zero Energy Australia is seeking a proactive Customer Service Representative to manage both inbound and outbound calls, handle basic customer enquiries, and ensure seamless support through our Zoho Desk and Yeastar IVR platform. You will be the first point of contact for our clients, resolving queries efficiently and escalating complex issues to the right teams.
Inbound Call Handling:
Answer customer calls promptly, logging each interaction in Zoho Desk.
Resolve routine enquiries about installations, service schedules, billing, and rebates.
Triage and assign tickets to appropriate departments (e.g., Operations, Technical, Billing).
Outbound Calls & Follow‑Up:
Conduct follow‑up calls to confirm appointments, collect missing information, and close open tickets.
Reach out to leads who have submitted enquiries but not yet converted, providing product information and booking consultations.
Helpdesk Management (Zoho Desk):
Create, update, and close support tickets with accurate notes and SLAs.
Use automations and macros to streamline responses for FAQs and common requests.
Monitor ticket queues and ensure compliance with response‑time objectives.
Yeastar IVR Integration:
Configure call flows in Yeastar to route calls based on enquiry type and availability.
Update call‑routing rules as needed and test new IVR menus.
Review call logs and recordings to identify training needs or system improvements.
Customer Engagement & Satisfaction:
Maintain a professional, empathetic tone on all calls.
Gather customer feedback and log suggestions for process improvements.
Escalate any urgent or sensitive issues (e.g., safety concerns) to management immediately.
Reporting & Continuous Improvement:
Generate weekly reports on call volumes, ticket resolution times, and customer satisfaction scores.
Participate in regular team huddles to share insights and refine call‑handling scripts.
Requirements Essential Requirements
Minimum 1 year of customer service or call‑centre experience, preferably in HVAC, utilities, or field services.
Familiarity with Zoho Desk (or similar ticketing systems) and basic IVR concepts.
Strong verbal communication skills and active‑listening ability.
Comfortable with outbound prospecting calls and follow‑up.
Excellent organisational skills and attention to detail when logging tickets.
Ability to multitask and maintain composure under high call volumes.
Desirable Qualifications
Experience configuring or managing Yeastar PBX/IVR systems. (Plus)
Basic understanding of HVAC products, rebate programs, or service‑industry workflows. (Plus)
Proficiency in Zoho CRM for lead‑tracking and simple data updates. (Plus)
Benefits Why Join Us?
Work in a collaborative, customer‑centric environment with career growth opportunities.
Gain hands‑on experience with industry‑leading cloud platforms (Zoho Desk, Yeastar).
Competitive pay, salary packaging options, and supportive team culture.
Requirements
Essential Requirements Minimum 1 year of customer service or call‑centre experience, preferably in HVAC, utilities, or field services. Familiarity with Zoho Desk (or similar ticketing systems) and basic IVR concepts. Strong verbal communication skills and active‑listening ability. Comfortable with outbound prospecting calls and follow‑up. Excellent organisational skills and attention to detail when logging tickets. Ability to multitask and maintain composure under high call volumes. Desirable Qualifications Experience configuring or managing Yeastar PBX/IVR systems. (Plus) Basic understanding of HVAC products, rebate programs, or service‑industry workflows. (Plus) Proficiency in Zoho CRM for lead‑tracking and simple data updates. (Plus)
Customer Service
Posted today
Job Viewed
Job Description
Hiring for Domestic L2 Process
Location: Indore (Work From Office)
Walk-in Telephonic Interview
Immediate Joining
Requirements:
- Excellent English Communication
- Education: 12th, Graduate, Post Graduate
- 1 Year Experience in BPO is Mandatory
Salary: 27,000
Shifts: Rotational (Majorly Day)
Work Days: 5 days
Perks:
- 15 Days Hotel Accommodation
- Train/Bus Ticket Covered by the Company
- 10,000 Relocation Bonus for 350 km or more