5,557 Head Of Delivery jobs in India
Head of Delivery
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Position
Head of Delivery
Opportunity
Tagit Philippines, Inc. is looking for Head of Delivery who will be responsible to Manage, monitor and evolve our service delivery, policies, processes, and profitability, to enable us to fulfil deliveries to our customers and ensure we consistently maintain a high quality of service within allocated budget and timelines.
What you will be doing
What you will bring along
Delivery Head
Posted today
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Job Title: Delivery Head – IT Infrastructure Services
Experience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement
Job Summary
The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.
Key Responsibilities
1. Revenue Growth & Account Expansion
- Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
- Identify upsell/cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.
2. Profit & Margin Management
- Own gross margin targets for fixed-bid and managed infrastructure contracts.
- Optimize delivery costs (resource utilization, vendor negotiations, automation).
3. Budget & Contract Oversight
- Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).
- Manage contract renewals , amendments, and compliance (SLAs, KPIs).
4. Client Relationship & Governance
- Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
- Improve Net Promoter Score (NPS) by addressing client pain points proactively.
5. Delivery Excellence
- Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security .
- Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.
6. Team Leadership
- Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).
- Foster innovation (AIOps, automation) and skill development.
Qualifications & Skills
Must-Have:
- 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).
- Proven track record in P&L management ($10M+ accounts) and margin optimization .
- Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).
- Experience working with C-level stakeholders (CIOs, CISOs).
Preferred:
- Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP .
- Background in managed services and transition/migration projects .
Delivery Head
Posted today
Job Viewed
Job Description
Experience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement
Job Summary
The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.
Key Responsibilities
1. Revenue Growth & Account Expansion
Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
Identify upsell/cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.
2. Profit & Margin Management
Own gross margin targets for fixed-bid and managed infrastructure contracts.
Optimize delivery costs (resource utilization, vendor negotiations, automation).
3. Budget & Contract Oversight
Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).
Manage contract renewals , amendments, and compliance (SLAs, KPIs).
4. Client Relationship & Governance
Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
Improve Net Promoter Score (NPS) by addressing client pain points proactively.
5. Delivery Excellence
Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security .
Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.
6. Team Leadership
Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).
Foster innovation (AIOps, automation) and skill development.
Qualifications & Skills
Must-Have:
15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).
Proven track record in P&L management ($10M+ accounts) and margin optimization .
Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).
Experience working with C-level stakeholders (CIOs, CISOs).
Preferred:
Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP .
Background in managed services and transition/migration projects .
Delivery Head
Posted today
Job Viewed
Job Description
Job Title: Delivery Head – IT Infrastructure Services
Experience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement
Job Summary
The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.
Key Responsibilities
1. Revenue Growth & Account Expansion
- Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
- Identify upsell/cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.
2. Profit & Margin Management
- Own gross margin targets for fixed-bid and managed infrastructure contracts.
- Optimize delivery costs (resource utilization, vendor negotiations, automation).
3. Budget & Contract Oversight
- Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).
- Manage contract renewals , amendments, and compliance (SLAs, KPIs).
4. Client Relationship & Governance
- Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
- Improve Net Promoter Score (NPS) by addressing client pain points proactively.
5. Delivery Excellence
- Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security .
- Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.
6. Team Leadership
- Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).
- Foster innovation (AIOps, automation) and skill development.
Qualifications & Skills
Must-Have:
- 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).
- Proven track record in P&L management ($10M+ accounts) and margin optimization .
- Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).
- Experience working with C-level stakeholders (CIOs, CISOs).
Preferred:
- Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP .
- Background in managed services and transition/migration projects .
Delivery Head
Posted 2 days ago
Job Viewed
Job Description
Job Title: Delivery Head – IT Infrastructure Services
Experience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement
Job Summary
The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.
Key Responsibilities
1. Revenue Growth & Account Expansion
- Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
- Identify upsell/cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.
2. Profit & Margin Management
- Own gross margin targets for fixed-bid and managed infrastructure contracts.
- Optimize delivery costs (resource utilization, vendor negotiations, automation).
3. Budget & Contract Oversight
- Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).
- Manage contract renewals , amendments, and compliance (SLAs, KPIs).
4. Client Relationship & Governance
- Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
- Improve Net Promoter Score (NPS) by addressing client pain points proactively.
5. Delivery Excellence
- Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security .
- Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.
6. Team Leadership
- Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).
- Foster innovation (AIOps, automation) and skill development.
Qualifications & Skills
Must-Have:
- 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).
- Proven track record in P&L management ($10M+ accounts) and margin optimization .
- Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).
- Experience working with C-level stakeholders (CIOs, CISOs).
Preferred:
- Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP .
- Background in managed services and transition/migration projects .
Delivery Head
Posted today
Job Viewed
Job Description
Job Title: Delivery Head – IT Infrastructure Services
Experience: 15+ years in IT Infrastructure Delivery, P&L Management, and Client Engagement
Job Summary
The Delivery Head (IT Infrastructure) will lead the end-to-end delivery of IT infrastructure services (Cloud, Data Center, Network, Security, etc.), ensuring revenue growth, profitability, and client satisfaction. This role requires a strong background in infrastructure project delivery , contract management, and C-level stakeholder engagement.
Key Responsibilities
1. Revenue Growth & Account Expansion
- Drive YoY revenue growth through strategic account planning and expansion of infrastructure services (Cloud Migration, Managed Services, DevOps, etc.).
- Identify upsell/cross-sell opportunities (e.g., hybrid cloud, cybersecurity) and lead proposal efforts.
2. Profit & Margin Management
- Own gross margin targets for fixed-bid and managed infrastructure contracts.
- Optimize delivery costs (resource utilization, vendor negotiations, automation).
3. Budget & Contract Oversight
- Ensure adherence to fixed budgets for infrastructure projects (SOWs, MSAs, POs).
- Manage contract renewals , amendments, and compliance (SLAs, KPIs).
4. Client Relationship & Governance
- Lead C-level stakeholder engagement (CIOs, CTOs) and conduct Quarterly Business Reviews (QBRs).
- Improve Net Promoter Score (NPS) by addressing client pain points proactively.
5. Delivery Excellence
- Oversee infrastructure service delivery (ITIL, Agile, DevOps) with a focus on quality, scalability, and security .
- Resolve critical escalations (e.g., outages, security breaches) with minimal client impact.
6. Team Leadership
- Manage onsite/offshore delivery teams (Infrastructure Architects, Cloud Engineers, Network Specialists).
- Foster innovation (AIOps, automation) and skill development.
Qualifications & Skills
Must-Have:
- 15+ years in IT Infrastructure Services (Data Center, Cloud, Network, Security).
- Proven track record in P&L management ($10M+ accounts) and margin optimization .
- Expertise in infrastructure contracts (SOWs, MSAs) and governance frameworks (ITIL, ISO 27001).
- Experience working with C-level stakeholders (CIOs, CISOs).
Preferred:
- Certifications: ITIL, PMP, AWS/Azure Cloud, CISSP .
- Background in managed services and transition/migration projects .
Head – Training Delivery & Operations
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities
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Head – Training Delivery & Operations
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Strategic Execution
Develop and own the training operations strategy aligned with org-level goals (e.g., placement outcomes, client cost-efficiency).
Translate delivery priorities into tactical roadmaps: trainer supply readiness, scheduling SLAs, cost optimizations.
Align hiring and trainer capability building with strategic L&D focus areas (e.g., GenAI, DevOps, Cloud, Java, Python ).
People & Team Leadership
Lead and mentor a 3-pronged team:
Trainer Hiring Lead – Builds a vetted pool of freelance and full-time trainers.
Trainer Manager – Manages trainer performance, engagement, and retention.
Program Delivery Head – Oversees client training delivery and trainer rotation across programs.
Foster collaboration across teams to prevent silos, resolve delivery bottlenecks, and ensure agility in resourcing.
️ Operational Excellence
Implement training ops tech stack: Training Orchestra, accessplanit, Notion dashboards , or similar.
Optimize trainer allocation, schedules, and SLAs using agile and data-driven processes.
Own the Track performance metrics (e.g., trainer ratings, program feedback, class completions) and resolve operational escalations.
Stakeholder & Client Engagement
Work closely with the L&D Head, Content Head , and client stakeholders to plan for demand surges, new technology programs, and delivery risk mitigation.
Ensure high-touch engagement with enterprise and academic partners — resolving issues, capturing feedback, and aligning outcomes.
Prepare monthly ops dashboards and present delivery health to senior leadership.
Continuous Improvement & Innovation
Build feedback loops across trainers, clients, and program managers to identify process gaps.
Drive cost efficiencies through strategising sourcing, automation, and freelance trainer incentive models.
Evaluate and adopt AI-led solutions for hiring, scheduling, and trainer matching.
Who You Are
Strategic leader with an execution mindset — you understand the big picture but love solving real-time operational challenges.
L&D delivery expert who’s scaled training teams across domains like IT, BFSI, or EdTech.
Passionate about trainer experience — and skilled at driving retention, performance, and engagement.
Adept at managing enterprise and University clients and understanding SLAs, delivery guarantees, and program scale-up demands.
Data-driven — fluent in dashboards, operational KPIs, and tech-first approaches to efficiency.
Hands-on experience managing large pool of trainers and coordinating high-scale training rollouts across clients or geographies.
Exposure to enterprise training across GenAI, ServiceNow, Java, Cloud, Python, and BFSI domains is a plus.
What You’ll Get
Work with a high-impact team at the intersection of EdTech, AI, and workforce transformation.
Opportunity to lead strategy + execution for a key business vertical.
Flat org structure and fast-paced growth environment.
Salary : 30 -40 LPA
Head – Training Delivery & Operations
Posted today
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Key Responsibilities
Head of Delivery/COO
Posted today
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Job Description
About Client
Our Client is a leading insurance repository serving the entire insurance ecosystem for over a decade. It has delivery centers located in Chennai, Mumbai and Hyderabad and Insurance service centers across 300 locations across the country.
Roles and Responsibilities
- Over 15 years of expertise in the insurance industry, including P&L oversight
- Bachelor of Technology (B Tech) or Bachelor of Engineering (B.E) from a recognized university; or an equivalent undergraduate degree. Master of Business Administration (MBA, pref. Operations).
- Work experience in the insurance industry, particularly in operations involving numerous processes. Exposure to both living things and inanimate objects will be beneficial.
- Had to have overseen sizable teams and intricately organized operations.
- The candidate will have an advantage if they have training in quality frameworks like Six Sigma (Black Belt), TPM Certification, and project management.
- Management of Stakeholders, Both Internal and External
- Proven capacity to collaborate with others and have a positive impact on a sizable, intricate network and organization in the insurance sector at the Senior Leadership level (CXOs or CXO one-down level).
- Capability to solve problems.
- Communication, both strategic and directed.
- Capability for managing people: the capacity to draw in, keep, and grow a team.
Work Mode: Work from office
Work Location: Chennai