6,430 Head Of Operations Benelux jobs in India

JOB DESCRIPTION

Role                      : Manager – Strategic Operations 

Experience           : 06 to 10 Years

Job Location        : Chennai 

About OJ Commerce:

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention. Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.

As we continue to forge new partner relationships, our flagship website, has rapidly emerged as a top- performing e-commerce channel, catering to millions of customers annually.

We are hiring a Strategic Operations Manager to lead high-impact initiatives that improve how our Customer Service function operates and scales. This role is focused on execution, with responsibility for managing critical programs from design through delivery. You will work closely with Operations, Technology, Business Process, and Analytics teams to drive efficiency, increase automation, and support new business initiatives. The ultimate goal is to transform our customer operations from a support function into a driver of business growth.

This is a newly created position, suited for someone who thrives in a non-hierarchical environment and has a strong bias toward action.

Roles and Responsibilities:

• Lead projects that improve productivity, reduce manual work, and streamline workflows across the Customer Service organization.
• Identify and address process bottlenecks using data, input from the business, and feedback from frontline teams.
• Own the full delivery cycle of initiatives that support business expansion, including automation efforts, tool implementations, and new service offerings.
• Define project scope, success metrics, timelines, and oversee delivery through to completion.
• Collaborate with Technology, Product, and Customer Service teams to align on deliverables and resolve execution challenges.
• Analyze operational data (including service requests, key performance indicators, and customer feedback) to uncover trends and opportunities.
• Track the performance of implemented changes and report on their impact to the business.

Qualifications:

• Experience leading operational improvements and delivering measurable results in customer-facing or fast-paced environments.
• Demonstrated ability to independently manage complex initiatives from planning through execution.
• Strong process-oriented mindset with a focus on eliminating inefficiencies and enabling scalability.
• Technically fluent and comfortable working with systems, tools, and automation technologies; able to engage confidently with engineering and product teams.
• Comfortable analyzing data to guide decisions, identify patterns, and propose actionable solutions.
• Effective at working cross functions and aligning teams including Product, Technology, and Operations.
• Approaches problem-solving with clarity and structure, avoiding unnecessary complexity.
• Highly adaptable and resourceful, with experience managing through ambiguity and shifting priorities.
• 6 - 10 years of experience in operations, consulting, or similar roles focused on execution and delivery.

What we Offer :

• Competitive salary
• Medical Benefits/Accident Cover
• Flexi Office Working Hours
• Fast paced start up

Position Summary

Support and develop strategic growth plans, oversee implementation of organic strategic initiatives, and other special projects for assigned business segment(s). This position is highly visible, which requires interaction with BPI Executive Management, Business Unit Management, and various departments throughout the BP APAC organization.

Essential Responsibilities:

• Develop and execute strategic operational plans to achieve company goals and objectives.
• Oversee day-to-day operations, ensuring efficiency and effectiveness across departments.
• Lead and mentor a team of managers and professionals, fostering a collaborative and high-performing work environment.
• Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
• Implement best practices in operational management, process optimization, and performance measurement.
• Manage budgets, resources, and key performance indicators (KPIs) for operational activities.
• Collaborate with senior leadership to align operational strategies with overall business direction.
• Drive innovation and continuous improvement initiatives throughout the organization.
• Develop and maintain strong relationships with internal and external stakeholders.
• Ensure compliance with all relevant regulations and company policies.

• Master's degree in Business Administration (MBA), Operations Management, or a related field.
• 10+ years of progressive experience in management and operations.
• Proven experience in strategic planning and execution.
• Strong leadership, team-building, and people management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Demonstrated success in improving operational efficiency and driving business growth.
• Proficiency in financial management and budgeting.
• Exceptional communication, presentation, and interpersonal skills.
• Experience with project management methodologies.
• Ability to adapt to a hybrid work environment and effectively manage teams remotely.

• Leading client engagements from inception to completion, ensuring successful delivery of strategic objectives and high client satisfaction.
• Developing and executing comprehensive operational improvement plans, including process re-engineering, cost reduction initiatives, and organizational design.
• Conducting in-depth market analysis, competitive benchmarking, and feasibility studies to identify strategic growth opportunities.
• Managing and mentoring diverse project teams, fostering a collaborative and high-performance work environment.
• Building and maintaining strong, trusted relationships with senior stakeholders at client organizations.
• Developing compelling proposals and presentations to win new business and expand existing client relationships.
• Contributing to the firm's thought leadership by developing new methodologies and sharing insights within the consulting community.
• Overseeing risk management and ensuring compliance with all project and firm-level standards.

• An MBA or advanced degree in Business Administration, Management, Finance, or a related field.
• A minimum of 10 years of progressive experience in management consulting or strategic operations roles, with a proven track record of leading successful transformations.
• Extensive experience in strategy formulation, operational efficiency, change management, and business process optimization.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Demonstrated leadership and team management abilities, with experience in managing large, complex projects and diverse teams.
• Outstanding communication, presentation, and interpersonal skills, with the ability to influence and engage C-suite executives.
• Proficiency in financial modeling, market analysis, and project management methodologies.
• Willingness to travel to client sites as required for a hybrid work model.

• Develop and execute strategic operational plans to achieve company goals.
• Oversee daily operations, including production, logistics, and customer service.
• Implement and monitor key performance indicators (KPIs) for operational efficiency.
• Manage departmental budgets and ensure cost-effective resource allocation.
• Identify and implement process improvements to enhance productivity and reduce costs.
• Lead, mentor, and develop a high-performing operations team.
• Collaborate with other departments to ensure seamless business integration.
• Analyze market trends and competitive landscape to identify opportunities and threats.
• Ensure compliance with all relevant regulations and industry standards.

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive experience in operations management, with at least 3 years in a senior leadership role.
• Proven ability to develop and implement successful operational strategies.
• Strong financial acumen and experience with budget management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated experience in process optimization and change management.
• Proficiency in project management and operational software.
• Ability to work effectively under pressure and meet demanding deadlines.