636 Strategic Operations jobs in India

JOB DESCRIPTION

Role                      : Manager – Strategic Operations 

Experience           : 06 to 10 Years

Job Location        : Chennai 

About OJ Commerce:

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention. Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.

As we continue to forge new partner relationships, our flagship website, has rapidly emerged as a top- performing e-commerce channel, catering to millions of customers annually.

We are hiring a Strategic Operations Manager to lead high-impact initiatives that improve how our Customer Service function operates and scales. This role is focused on execution, with responsibility for managing critical programs from design through delivery. You will work closely with Operations, Technology, Business Process, and Analytics teams to drive efficiency, increase automation, and support new business initiatives. The ultimate goal is to transform our customer operations from a support function into a driver of business growth.

This is a newly created position, suited for someone who thrives in a non-hierarchical environment and has a strong bias toward action.

Roles and Responsibilities:

• Lead projects that improve productivity, reduce manual work, and streamline workflows across the Customer Service organization.
• Identify and address process bottlenecks using data, input from the business, and feedback from frontline teams.
• Own the full delivery cycle of initiatives that support business expansion, including automation efforts, tool implementations, and new service offerings.
• Define project scope, success metrics, timelines, and oversee delivery through to completion.
• Collaborate with Technology, Product, and Customer Service teams to align on deliverables and resolve execution challenges.
• Analyze operational data (including service requests, key performance indicators, and customer feedback) to uncover trends and opportunities.
• Track the performance of implemented changes and report on their impact to the business.

Qualifications:

• Experience leading operational improvements and delivering measurable results in customer-facing or fast-paced environments.
• Demonstrated ability to independently manage complex initiatives from planning through execution.
• Strong process-oriented mindset with a focus on eliminating inefficiencies and enabling scalability.
• Technically fluent and comfortable working with systems, tools, and automation technologies; able to engage confidently with engineering and product teams.
• Comfortable analyzing data to guide decisions, identify patterns, and propose actionable solutions.
• Effective at working cross functions and aligning teams including Product, Technology, and Operations.
• Approaches problem-solving with clarity and structure, avoiding unnecessary complexity.
• Highly adaptable and resourceful, with experience managing through ambiguity and shifting priorities.
• 6 - 10 years of experience in operations, consulting, or similar roles focused on execution and delivery.

What we Offer :

• Competitive salary
• Medical Benefits/Accident Cover
• Flexi Office Working Hours
• Fast paced start up

Position Summary

Support and develop strategic growth plans, oversee implementation of organic strategic initiatives, and other special projects for assigned business segment(s). This position is highly visible, which requires interaction with BPI Executive Management, Business Unit Management, and various departments throughout the BP APAC organization.

Essential Responsibilities:

• Develop and implement comprehensive operational strategies that align with the company's growth objectives and market positioning.
• Oversee and optimize day-to-day operations, including project management, resource allocation, and cross-departmental coordination.
• Establish and monitor key performance indicators (KPIs) for operational efficiency and effectiveness, reporting on progress to senior leadership.
• Identify opportunities for process improvement and implement solutions to enhance productivity, reduce costs, and improve service delivery.
• Manage vendor relationships and negotiate contracts to ensure optimal value and service delivery.
• Develop and maintain robust operational policies, procedures, and best practices for a remote workforce.
• Lead and mentor a team of operations coordinators and support staff, fostering a culture of high performance and accountability.
• Drive the implementation of new technologies and systems to streamline operations and enhance collaboration within a remote setting.
• Conduct market research and competitive analysis to inform strategic decision-making and identify new growth avenues.
• Prepare budgets, track expenses, and ensure financial discipline across all operational activities.
• Facilitate effective communication and collaboration among geographically dispersed teams.
• Ensure compliance with all relevant legal and regulatory requirements.

• Proven experience as an Operations Manager, Strategic Manager, or similar role, with a significant portion in remote or distributed team management.
• Demonstrated success in developing and implementing operational strategies that drive business growth and efficiency.
• Strong understanding of project management methodologies (e.g., Agile, Scrum) and experience managing complex projects.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Proficiency in using project management software, collaboration tools, and cloud-based business applications.
• Experience in budget management and financial planning.
• Ability to work independently, manage priorities, and deliver results in a remote work environment.
• Bachelor's degree in Business Administration, Management, or a related field; an MBA is a plus.
• Experience in the (fictional industry) sector is highly desirable.

• Develop and implement comprehensive operational strategies to support organizational growth and efficiency.
• Oversee daily operations across multiple departments, ensuring seamless execution and achievement of KPIs.
• Lead, mentor, and manage remote teams, fostering a collaborative and high-performance culture.
• Identify operational bottlenecks and implement solutions to improve workflows and productivity.
• Manage budgets, control costs, and optimize resource allocation.
• Develop and implement key performance indicators (KPIs) to measure operational success.
• Ensure compliance with all relevant industry regulations and company policies.
• Drive continuous improvement initiatives across all operational areas.
• Manage relationships with key stakeholders, including vendors, partners, and clients.
• Oversee the implementation of new technologies and systems to enhance operational capabilities.
• Provide strategic insights and recommendations to senior leadership based on operational data and market trends.
• Conduct regular performance reviews and provide feedback to direct reports.

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven experience in leading and managing remote teams and operations.
• Strong understanding of business process optimization and strategic planning.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in using various remote collaboration tools, project management software, and operational analytics platforms.
• Demonstrated ability to manage budgets and P&L responsibility.
• Experience in driving change management initiatives.
• Strategic thinker with a results-oriented mindset.
• Ability to adapt to evolving business needs and lead through ambiguity.

• Develop and oversee the implementation of long-term strategic operational plans that align with the company's mission and vision.
• Drive operational excellence across the organization, identifying and implementing process improvements and best practices.
• Lead and manage key strategic projects from conception through completion, ensuring objectives are met on time and within budget.
• Analyze market trends, competitive landscape, and internal data to identify new opportunities and potential threats.
• Develop and manage operational budgets, ensuring financial targets are achieved.
• Build, mentor, and lead high-performing teams, fostering a collaborative and results-driven environment.
• Establish key performance indicators (KPIs) and performance metrics to monitor operational effectiveness.
• Collaborate with executive leadership and department heads to ensure alignment on strategic goals.
• Manage relationships with key stakeholders, including partners, vendors, and clients.
• Drive innovation and continuous improvement initiatives throughout the organization.
• Communicate strategic direction and operational updates effectively to all levels of the company.

• Master's degree in Business Administration (MBA), Operations Management, or a related field. A PhD or advanced degree is a plus.
• Minimum of 10-15 years of progressive experience in strategic planning, operations management, or a related leadership role.
• Proven experience in developing and executing successful business strategies and operational plans.
• Demonstrated leadership skills with the ability to inspire and manage teams effectively.
• Exceptional strategic thinking, analytical, and problem-solving capabilities.
• Strong financial acumen and experience in budget management.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage complex projects and drive change within an organization.
• Experience working in a remote or distributed team environment.
• Deep understanding of various business functions and their interdependencies.
• Ability to influence and build consensus among diverse stakeholders.