1,901 Help Desk Analyst jobs in India
Help Desk Analyst
Posted 5 days ago
Job Viewed
Job Description
Job Title: Help Desk Analyst
Department: Managed Services
Position Type: Full Time
Location: India Remote
Company Overview:
ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.
At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.
Specifically, the Help Desk Analyst will :
- Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
- Supervise monitoring tools
- Diagnose and resolve incidents, requests or inquiries.
- Escalate unresolved incidents to higher support levels following escalation protocols.
- Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
- Track and follow up on open tickets until resolution and closure
- Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
- Contribute to the knowledge base and standard operating procedures.
- Identify recurring issues and propose preventive solutions.
- Ensure SLA compliance and high-quality service delivery.
- Participate in continuous improvement initiatives and IT service optimization projects
Qualifications:
- Excellent communication and customer service skills
- Strong problem-solving and analytical thinking.
- Ability to work under pressure and manage multiple tasks.
- Teamwork and collaboration with other support levels.
- High attention to detail and documentation accuracy.
- Willingness to learn and grow in IT infrastructure and service management.
- Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
- Ticketing tool - Jira Service desk knowledge will be a plus
- Expertise 2-3 years
ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Help Desk Analyst
Posted 23 days ago
Job Viewed
Job Description
Company Overview
Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.
Job Overview
Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.
Key Skills & Competencies
Open to work in 24*7 shift environment.
- Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
- Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
- Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
- Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
- Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
- Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
- Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT.
- Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
- Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.
Key Skills and Competencies
Familiar with working on Windows, Linux, Networking & Cloud technologies.
Good command in Microsoft Excel and PowerPoint for reporting and presentations.
Excellent English communication and customer handling skills.
Proficiency in IT Service Management tools.
Knowledge of ITIL practices and methodologies.
L1 Help Desk Analyst - IAM
Posted 2 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a L1 Help Desk Analyst at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
+ Minimum 1.6 - 2-year Service Desk experience
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Customer Service
Posted 23 days ago
Job Viewed
Job Description
Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
Customer Service
Posted 27 days ago
Job Viewed
Job Description
Job Title: International Voice Process Executive
Location: Noida (Work from Office)
Shift Timing: Night Shift (No cab facility)
Salary: 40,000 45,000/month (CTC)
Job Description:
We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.
Key Responsibilities:
Handle outbound and inbound calls for international clients
Resolve customer queries efficiently and professionally
Maintain accurate call records and customer information
Achieve performance targets as per process requirements
Candidate Requirements:
Excellent verbal communication skills in English
Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)
Willingness to work night shifts
Immediate joiners preferred
Contact Details:
Interested candidates can directly connect via:
Name: Meenakshi Garg
Mobile:
Email:
Perks & Benefits:
Attractive incentive structure
Professional growth opportunities
International process exposure
Note: This is a work-from-office opportunity only. No cab facility available.
Customer Service
Posted 30 days ago
Job Viewed
Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Customer Service
Posted 4 days ago
Job Viewed
Job Description
Company Overview
BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .
Job Overview
Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.
Qualifications and Skills
- Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
- Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
- Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
- Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
- Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
- Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
- Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
- Basic proficiency in using computer applications and customer relationship management software helps streamline operations.
Roles and Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
- Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
- Maintain thorough and accurate customer service records in the ticketing systems.
- Collaborate with team members and other departments to resolve complex customer issues.
- Continuously improve through feedback and actively participate in training and development programs.
- Contribute to customer retention efforts by providing exceptional service and follow-up.
- Assist in maintaining up-to-date product information and resources to enhance customer interactions.
- Stay informed about company products, services, and policies to better serve customers.
Call or WhatsApp Me on
Be The First To Know
About the latest Help desk analyst Jobs in India !
Customer Service
Posted 9 days ago
Job Viewed
Job Description
As a B2B Customer Relationship Executive, you will be responsible for
managing and enhancing relationships with business clients. Your role
is pivotal in ensuring client satisfaction, retention, and growth through
effective communication, problem-solving, and strategic account
management. You will serve as a liaison between the company and its
business customers, understanding their needs and delivering solutions
that align with their goals and objectives.
Roles & Responsibilities
- Good Command in telephonic Communication with Fluent English and a, customer service experience.
- To look after the whole gamut of CRM function.
- Developing harmonious relation with customers.
- Acts as a single point of contact for clients right from design confirmation until handing over.
- Handling Customer Interaction via e-mails, phone calls.
- Maintaining the track sheet. Updating the project status on a regular basis
- Implementation of the process laid down for dealing with clients, ensuring timely response to all their queries in a transparent manner.
- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.
Education and Experience
- The candidate should possess excellent verbal and written communication skills.
- The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.
- Experience required Minimum 6month
- Experience in Customer service handling Inbound calls
- Good knowledge of basic computer applications
- She must be well versed in Phone collections , retention and Escalation Handling.
- Candidate having good communication in English and presentable personality is
Preferred only Female
Language - Need only Malayalam
Customer Service
Posted 9 days ago
Job Viewed
Job Description
Location: Pan India
Type : Work From
Home
Salary Range: 12, (In hand) + 2,000 (net allowance ) + incentives
Qualification / Education and other Requirements:
Education- Any 10th
, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
Excellent verbal and written communication.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English, Hindi, Kannada OR English, Hindi, Telugu OR
English, Kannada, Tamil.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam, good speed Internet connection and power backup is a must**
About the company
NoBroker.com is the world's largest C2C marketplace in online real estate. No Broker is the 37th
Indian Startup to have entered the Unicorn club in 2021.
For more Information, PFB Company Link for your reference.
No-broker is the first prop-tech real estate startup, which has raised $5 million in funding from
We are looking forward to associating with you in terms of our requirements at No Broker.
Role and Responsibility Customer Service Expert L-1
Act as relationship manager for the Paid customers of No Broker.
Build sustainable relationships and trust with customer accounts through
open and interactive communication.
Identify and assess customers needs.
Service customer in finding the right tenant / house as per the requirement of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
About Training - Training will be provided for initial few days for an employee to understand end to
end process.
Customer Service
Posted 23 days ago
Job Viewed
Job Description
- The candidate should possess excellent verbal and written communication
skills.
- The ideal candidate should be ready to accept challenges and possess
excellent
interpersonal skills and the ability to multi-task.
- Experience required Minimum 6month
- Experience in Customer service handling Inbound calls
- Good knowledge of basic computer applications
- She must be well versed in Phone collections , retention and Escalation
Handling.
- Candidate having good communication in English and presentable
personality is required.
Company website: