8,791 Help Desk IT jobs in India

Description

Eligibility:

Job Description

We are looking for a Help Desk Excecutive

Help Desk Excecutive *who can work in night shifts , like a customer support in call centers.(only male resource)

Responsibilities and Duties

Help Desk Excecutive  serve primarily to address technical issues relating to software implementation, function and upgrades.

They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue.

He should be able work in night shifts

Duties include

answering calls, emails and chat & log support tickets.

Required Experience and Qualifications

Good communication skill and basic computer knowledge required

Any Graduation

Apply here

We are seeking a detail-oriented and proactive IT Support Specialist to provide first-level technical support and manage hardware asset operations. This role requires a mix of user support, troubleshooting, asset lifecycle management, and coordination with internal teams to ensure seamless IT hardware services in alignment with project timelines (e.g., Noida Expansion Project).

• Provide first- and second-level support for hardware, software, and application issues.
• Troubleshoot and resolve issues related to Windows, macOS, Office Suite, and standard enterprise applications.
• Use ticketing systems to track, manage, and escalate incidents per SOPs.
• Maintain effective verbal and written communication with project leads and stakeholders.
• Assist with hardware installation, imaging, re-imaging, and upgrades.
• Staff the IT Walk-Up Center; assist customers with hardware and software needs.

• Maintain accurate asset inventory using an Asset Management Tool.
• Perform IT asset receiving, deployment, tracking, and disbursement.
• Coordinate periodic audits (monthly/yearly) and physical verification of all IT assets.
• Ensure compliance with STPI & SEZ processes.
• Manage procurement coordination and vendor interactions.
• Maintain IT stockroom hygiene and availability of devices (loaners, laptops, peripherals, etc.).
• Support timely readiness of HWAM operations for project delivery schedules (e.g., Noida Expansion).

• High School Diploma or equivalent
• 1+ years experience in IT Support or Engineering Support
• 1+ years in OS or application troubleshooting

• Bachelor's degree in Information Technology or related field
• 3–5 years experience in Hardware Asset Management
• Knowledge of IT hardware configurations and enterprise environments

Customer Service

Maintaining a high level of customer satisfaction by providing timely and effective solutions.

Communicating clearly and effectively with users to understand their needs.

Following up with users to ensure that their issues have been resolved satisfactorily.

Documentation and Reporting

Recording detailed information about user issues and solutions in a ticketing system.

Creating and maintaining documentation for common issues and solutions.

Generating reports on support activities and identifying trends or recurring issues.

Good Communication skills. (Hindi / English)

Basic Knowledge of computer & Microsoft Excel.

Company Overview

Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.

Job Overview

Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.

Key Skills & Competencies

Open to work in 24*7 shift environment.

• Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
• Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
• Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
• Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
• Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
• Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
• Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT.
• Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
• Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.

Key Skills and Competencies

Familiar with working on Windows, Linux, Networking & Cloud technologies.

Good command in Microsoft Excel and PowerPoint for reporting and presentations.

Excellent English communication and customer handling skills.

Proficiency in IT Service Management tools.

Knowledge of ITIL practices and methodologies.