2,484 Help Desk Manager jobs in India
Information Technology Help Desk Manager
Posted 2 days ago
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Job Description
About NationsBenefits :
At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain.
Job Overview:
The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk projects, ensuring that IT support services meet organizational needs and goals. This position requires a combination of strong project management skills and technical knowledge, with a focus on optimizing the helpdesk operations, improving customer satisfaction, and aligning helpdesk initiatives with broader IT and business objectives.
Key Responsibilities:
Project Planning & Execution:
- Lead the end-to-end management of IT helpdesk projects, from initiation through to delivery, ensuring they are completed on time, within scope, and within budget.
- Develop detailed project plans, timelines, and resources required to support the implementation of new helpdesk systems, software, and service improvements.
- Coordinate with internal teams (IT, HR, Finance, etc.) and external vendors to ensure alignment on project deliverables.
Team Leadership & Coordination:
- Manage and support the IT helpdesk team, ensuring that they have the resources, training, and guidance to perform effectively.
- Provide regular updates to leadership on project status, risks, and milestones.
- Foster a collaborative environment by working closely with IT support staff, software developers, and other business units.
Process Improvement:
- Evaluate and recommend improvements to helpdesk workflows and operational procedures to improve efficiency and service quality.
- Implement new technologies or processes to streamline issue resolution, enhance user experience, and optimize resource allocation.
- Lead initiatives to improve first-call resolution rates, reduce response times, and improve overall helpdesk satisfaction.
Customer Satisfaction & Support:
- Ensure that the helpdesk team delivers high-quality service to end-users by tracking and analyzing customer satisfaction metrics and implementing corrective actions when necessary.
- Collaborate with customer-facing teams (HR, Marketing, Sales, etc.) to understand evolving needs and ensure the helpdesk can support those requirements.
- Create and maintain detailed documentation and knowledge bases for common issues, processes, and resolutions.
Risk Management & Issue Resolution:
- Identify potential project risks and take appropriate action to mitigate these risks.
- Serve as a point of escalation for complex or critical issues, working with the IT team and vendors to resolve them quickly.
- Maintain clear communication with stakeholders regarding project timelines, roadblocks, and adjustments
Reporting & Analysis:
- Provide regular status reports to senior leadership on project progress, helpdesk performance, and areas of improvement.
- Analyze helpdesk performance data to identify trends, improve decision-making, and drive continuous improvement initiatives.
Budget & Resource Management:
- Create and manage project budgets, ensuring that all financial resources are used efficiently and in line with project objectives.
- Optimize resource allocation to ensure the project progresses smoothly without exceeding budget constraints.
Skills & Qualifications:
Required:
- Proven experience in IT project management, preferably with a focus on helpdesk or IT support services.
- Strong knowledge of helpdesk systems (e.g., ServiceNow, Jira, Zendesk) and ITIL framework.
- Excellent leadership and team management abilities, with experience coordinating cross-functional teams.
- Strong project management skills, with a proven ability to manage multiple projects simultaneously.
- Knowledge of common IT issues and troubleshooting techniques, along with an understanding of end-user needs and expectations.
- Strong analytical and problem-solving skills, with the ability to translate complex technical information into clear, actionable plans.
- Exceptional communication skills, both written and verbal, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to manage and prioritize competing demands in a fast-paced environment.
- Familiarity with agile or other project management methodologies.
Preferred:
- PMP (Project Management Professional) or similar certification.
- ITIL Certification or relevant training.
- Experience working with remote or distributed helpdesk teams.
- Familiarity with cloud-based helpdesk tools and systems.
- Strong understanding of network infrastructure and hardware troubleshooting.
Education & Experience:
- Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (preferred).
- Minimum of 6-8 years of experience managing IT support teams or IT projects, particularly in helpdesk environments.
Customer Service Manager - Technical Support
Posted 6 days ago
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Job Description
Key Responsibilities:
- Lead, coach, and motivate a team of technical support representatives.
- Monitor team performance, provide regular feedback, and conduct performance reviews.
- Develop and implement effective customer service strategies and procedures.
- Ensure timely and accurate resolution of customer technical issues.
- Manage support ticket systems and track key performance indicators (KPIs).
- Identify trends in customer inquiries and issues to drive product/service improvements.
- Develop and deliver training programs for support staff.
- Handle escalated customer complaints and complex technical problems.
- Collaborate with other departments, such as product development and engineering, to address customer needs.
- Maintain a high level of customer satisfaction and loyalty.
- Contribute to the continuous improvement of customer support operations.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or managerial role, preferably in technical support.
- Proven ability to manage and motivate a team.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving and conflict-resolution skills.
- Outstanding communication and interpersonal skills.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work effectively in a hybrid work environment.
- Knowledge of troubleshooting methodologies.
- A customer-centric mindset with a dedication to exceeding expectations.
Customer Service Manager - Technical Support
Posted 6 days ago
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Job Description
Key responsibilities include recruiting, training, and mentoring customer support staff, setting performance metrics, and monitoring team performance to ensure service level agreements (SLAs) are met. The manager will also be responsible for analyzing customer feedback, identifying trends, and implementing proactive solutions to prevent recurring issues. This position requires a strong understanding of technical support processes, excellent problem-solving skills, and the ability to communicate complex technical information clearly to customers and team members. A collaborative approach to working with other departments, such as product development and quality assurance, is essential. This hybrid role allows for a balance of in-office collaboration and remote work flexibility, fostering a productive team environment.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5-7 years of experience in customer service or technical support roles, with at least 2 years in a leadership or management capacity.
- Proven experience in managing and motivating customer support teams.
- In-depth knowledge of CRM software and helpdesk ticketing systems.
- Strong understanding of technical troubleshooting principles.
- Excellent communication, interpersonal, and conflict resolution skills.
- Ability to work effectively in a hybrid team setting.
Customer Service
Posted 23 days ago
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Job Description
Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
Customer Service
Posted 27 days ago
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Job Description
Job Title: International Voice Process Executive
Location: Noida (Work from Office)
Shift Timing: Night Shift (No cab facility)
Salary: 40,000 45,000/month (CTC)
Job Description:
We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.
Key Responsibilities:
Handle outbound and inbound calls for international clients
Resolve customer queries efficiently and professionally
Maintain accurate call records and customer information
Achieve performance targets as per process requirements
Candidate Requirements:
Excellent verbal communication skills in English
Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)
Willingness to work night shifts
Immediate joiners preferred
Contact Details:
Interested candidates can directly connect via:
Name: Meenakshi Garg
Mobile:
Email:
Perks & Benefits:
Attractive incentive structure
Professional growth opportunities
International process exposure
Note: This is a work-from-office opportunity only. No cab facility available.
Customer Service
Posted 30 days ago
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Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Customer Service
Posted 4 days ago
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Job Description
Company Overview
BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .
Job Overview
Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.
Qualifications and Skills
- Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
- Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
- Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
- Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
- Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
- Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
- Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
- Basic proficiency in using computer applications and customer relationship management software helps streamline operations.
Roles and Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
- Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
- Maintain thorough and accurate customer service records in the ticketing systems.
- Collaborate with team members and other departments to resolve complex customer issues.
- Continuously improve through feedback and actively participate in training and development programs.
- Contribute to customer retention efforts by providing exceptional service and follow-up.
- Assist in maintaining up-to-date product information and resources to enhance customer interactions.
- Stay informed about company products, services, and policies to better serve customers.
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Customer Service
Posted 9 days ago
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Job Description
As a B2B Customer Relationship Executive, you will be responsible for
managing and enhancing relationships with business clients. Your role
is pivotal in ensuring client satisfaction, retention, and growth through
effective communication, problem-solving, and strategic account
management. You will serve as a liaison between the company and its
business customers, understanding their needs and delivering solutions
that align with their goals and objectives.
Roles & Responsibilities
- Good Command in telephonic Communication with Fluent English and a, customer service experience.
- To look after the whole gamut of CRM function.
- Developing harmonious relation with customers.
- Acts as a single point of contact for clients right from design confirmation until handing over.
- Handling Customer Interaction via e-mails, phone calls.
- Maintaining the track sheet. Updating the project status on a regular basis
- Implementation of the process laid down for dealing with clients, ensuring timely response to all their queries in a transparent manner.
- Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.
Education and Experience
- The candidate should possess excellent verbal and written communication skills.
- The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and the ability to multi-task.
- Experience required Minimum 6month
- Experience in Customer service handling Inbound calls
- Good knowledge of basic computer applications
- She must be well versed in Phone collections , retention and Escalation Handling.
- Candidate having good communication in English and presentable personality is
Preferred only Female
Language - Need only Malayalam
Customer Service
Posted 9 days ago
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Job Description
Location: Pan India
Type : Work From
Home
Salary Range: 12, (In hand) + 2,000 (net allowance ) + incentives
Qualification / Education and other Requirements:
Education- Any 10th
, 12th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
Excellent verbal and written communication.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English, Hindi, Kannada OR English, Hindi, Telugu OR
English, Kannada, Tamil.
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
**Laptop with webcam, good speed Internet connection and power backup is a must**
About the company
NoBroker.com is the world's largest C2C marketplace in online real estate. No Broker is the 37th
Indian Startup to have entered the Unicorn club in 2021.
For more Information, PFB Company Link for your reference.
No-broker is the first prop-tech real estate startup, which has raised $5 million in funding from
We are looking forward to associating with you in terms of our requirements at No Broker.
Role and Responsibility Customer Service Expert L-1
Act as relationship manager for the Paid customers of No Broker.
Build sustainable relationships and trust with customer accounts through
open and interactive communication.
Identify and assess customers needs.
Service customer in finding the right tenant / house as per the requirement of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.
Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
About Training - Training will be provided for initial few days for an employee to understand end to
end process.
Customer Service
Posted 23 days ago
Job Viewed
Job Description
- The candidate should possess excellent verbal and written communication
skills.
- The ideal candidate should be ready to accept challenges and possess
excellent
interpersonal skills and the ability to multi-task.
- Experience required Minimum 6month
- Experience in Customer service handling Inbound calls
- Good knowledge of basic computer applications
- She must be well versed in Phone collections , retention and Escalation
Handling.
- Candidate having good communication in English and presentable
personality is required.
Company website: