6,831 Help Desk Support jobs in India

Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels.

Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.

Job Description :

This role serves as a Level 3 Help Desk escalation point for complex system issues and maintains responsibility for coordinating and managing technical escalations with vendors. The

analyst functions as a vital bridge between internal stakeholders and Funnel CRM, ensuring

both daily operational support and long-term strategic improvements align with business

needs.

Level 3 Help Desk Support

• Serve as the final internal escalation point for support requests related to the Funnel

CRM platform and associated systems.

• Investigate, troubleshoot, and resolve advanced technical issues that cannot be

addressed by Tier 1 or Tier 2 support.

• Perform in-depth root cause analysis and document knowledge base articles to

reduce future escalations.

• Collaborate with IT support teams to ensure seamless incident resolution and

communicate effectively with users during critical incidents.

• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices.
• Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance.
• Assist with hardware upgrades, replacements, and repairs. • Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software.
• Ensure software updates, patches, and security fixes are applied regularly.
• Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary.
• Respond to user support requests, resolving technical issues via phone, email, and in-person. •
• Provide training and documentation for end users on how to use software and hardware effectively.
• Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently.
• Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts.
• Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
• Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems.
• Assist with network configuration, connectivity, and performance monitoring.
• Install, configure, and maintain antivirus software on all endpoints.
• Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.
• Ensure compliance with organizational security protocols and best practices.

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

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Founded in 1993, Greystar provides world-class service in the residential rental housing industry. Our innovative vertically integrated business model integrates the management, development and investment disciplines of the rental housing industry on international, regional and local levels.

Our international platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution. Supported by a global team of 28,000+ employees, Greystar’s experienced and cross-functional executive team boasts on average over 23 years of industry experience and provides a diverse perspective throughout the investment process.

Job Description :

This role serves as a Level 3 Help Desk escalation point for complex system issues and maintains responsibility for coordinating and managing technical escalations with vendors. The

analyst functions as a vital bridge between internal stakeholders and Funnel CRM, ensuring

both daily operational support and long-term strategic improvements align with business

needs.

Level 3 Help Desk Support

• Serve as the final internal escalation point for support requests related to the Funnel

CRM platform and associated systems.

• Investigate, troubleshoot, and resolve advanced technical issues that cannot be

addressed by Tier 1 or Tier 2 support.

• Perform in-depth root cause analysis and document knowledge base articles to

reduce future escalations.

• Collaborate with IT support teams to ensure seamless incident resolution and

communicate effectively with users during critical incidents.

• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices.
• Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance.
• Assist with hardware upgrades, replacements, and repairs. • Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software.
• Ensure software updates, patches, and security fixes are applied regularly.
• Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary.
• Respond to user support requests, resolving technical issues via phone, email, and in-person. •
• Provide training and documentation for end users on how to use software and hardware effectively.
• Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently.
• Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts.
• Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
• Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems.
• Assist with network configuration, connectivity, and performance monitoring.
• Install, configure, and maintain antivirus software on all endpoints.
• Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.
• Ensure compliance with organizational security protocols and best practices.

Role: Junior IT Specialist (IT Support L1/IT Helpdesk L1)

Work Mode: Hybrid (3 days Work From Office)

Location: Dr. Puneeth Rajkumar Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103

About Lingaro:

Lingaro Group is the end-to-end data services partner to global brands and enterprises. We lead our clients through their data journey, from strategy through development to operations and adoption, helping them to realize the full value of their data.

Since 2008, Lingaro has been recognized by clients and global research and advisory firms for innovation, technology excellence, and the consistent delivery of highest-quality data services. Our commitment to data excellence has created an environment that attracts the brightest global data talent to our team.

Website:

Job summary:

The Junior IT Specialist (IT Support L1/IT Helpdesk L1) will provide technical support and assistance to the IT team and end-users. The role involves assisting in the installation, configuration, and maintenance of computer hardware, software, and network systems. The position also requires troubleshooting and resolving technical issues, as well as providing training to end-users as needed.

Tasks:

• Assist in the installation, configuration, maintenance, management of computer hardware and software.
• Troubleshoot and resolve technical issues related to hardware, software, and network systems.
• Provide technical support to end-users, including troubleshooting and resolving IT-related problems timely and accurately.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Facilitating end-to-end IT equipment logistics (delivery to new hires, retrieval from leavers, handling hardware requests, overseeing procurement, and processing employee buyouts).
• Coordinate with IT vendors to meet requirements efficiently.
• Provide training and assistance to end-users on the use of IT systems and software, e.g. user on-boarding or off-boarding.
• Assist in the development and maintenance of IT documentation and procedures.
• Collaborate with IT team members to support and maintain IT infrastructure.
• Stay current with industry trends and developments in IT systems and technology.
• Perform other IT related duties as assigned.

Requirements:

Must Have:

• Bachelor’s degree in Computer Science/Technology or related field
• 2-4 years of experience in IT support or a related field.
• Knowledge of computer hardware, software, and network systems.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English as a primary language, with the ability to use it effectively both verbally and in written form.
• Able to perform time management and organizational skills.
• Adaptable and flexible in IT roles.
• Familiarity with IT asset management practices and tools.
• Ability to work independently and as part of a team.
• Strong attention to detail and the ability to prioritize tasks.
• Relevant IT certifications are a plus.
• Knowledge of ITIL standards and practices is an advantage.

Physical Requirements: :

• Ability to lift and carry computer equipment and peripherals.
• Ability to sit and stand for extended periods of time.
• Ability to work in a fast-paced and changing environment.
• Ability to work on different work shifts

Why join us:

• Stable employment. On the market since 2008, 2000+ talents currently on board in 7 global sites.
• 100% remote.
• Flexibility regarding working hours.
• Full-time position
• Comprehensive online onboarding program with a “Buddy” from day 1.
• Cooperation with top-tier engineers and experts.
• Unlimited access to the Udemy learning platform from day 1.
• Certificate training programs. Lingarians earn 500+ technology certificates yearly.
• Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly.
• Grow as we grow as a company. 76% of our managers are internal promotions.
• A diverse, inclusive, and values-driven community.
• Autonomy to choose the way you work. We trust your ideas.
• Create our community together. Refer your friends to receive bonuses.
• Activities to support your well-being and health.
• Plenty of opportunities to donate to charities and support the environment.

Application Link: