10,518 Help Desk Support jobs in India

Title: Technical Support Engineer - Associate

Purpose of the Position:

Provide technical support to users for a wide range of computer-related issues.

Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets.

You will receive incoming calls and requests from users, and other GTS Personnel, and will be responsible for troubleshooting, analysing, and resolving user problems.

Run queries and tests to identify root causes of system errors.

Conduct research to identify known and emerging issues and write appropriate documentation for workarounds and fixes.

Recommend solutions to users to resolve their problem, help them implement the solution and confirm that problem has been resolved.

In case problem cannot be resolved, escalate problem to the next level.

Present relevant network support reports professionally and succinctly (both written and oral) to senior customer staff.

Plan and participate in Knowledge Transfer for services / system enhancements.

Interact with other technical staff to understand problems and relay information to less experienced agents and /or users;
set Users expectations about problem resolution.

What we are looking for

Qualifications:

Mandatory Certifications:

ITIL Foundation Certification – IT Service Management required.

Microsoft 365 Certified: Fundamentals

Microsoft 365 Certified: Modern Desktop Administrator Associate

Bachelor’s Degree or equivalent

Experience:

Proven experience 3-7 years working experience with Support Operations Microsoft Cloud Technologies, O365 suite, MS Azure.

Other technologies i.E., Service Now, RingCentral will be beneficiary.

Overview

We are seeking a highly skilled Support Specialist to join our team. The ideal candidate will have expertise in providing Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.

The successful candidate will also be responsible for creating, maintaining, and updating golden images for various user groups, including application packaging, patching, and configuration.

Key Responsibilities:

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Requirements

To succeed in this role, you will need:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Technical Support Specialist Job Description

We are seeking an experienced Help Desk Technician to provide expert support for Horizon VDI environments. The successful candidate will be responsible for providing high-quality support, creating and maintaining golden images, and troubleshooting application functionality within VDI sessions.

Key Responsibilities:

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Required Skills and Qualifications:

• 2+ years of experience in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Benefits:

• Opportunity to work on complex technical projects
• Collaborative team environment
• Professional development opportunities

Others:

• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Job Title - Helpdesk Support Engineer

Years of Experience - 4 - 12 Years

Level - Mid / Senior Level

Location - Bengaluru

About the Role

As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.

This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.

What You’ll Do

• Deliver outstanding remote customer service and technical support to employees globally.
• Utilize ticketing platforms (e.G., Jira Service Management) to log, track, and manage incidents, problems, and requests.
• Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
• Escalate complex issues to other support and engineering teams when necessary.
• Manage and prioritize support requests effectively to ensure timely resolution.
• Educate and empower users through self-service portals and training on new tools and processes.
• Create and maintain knowledge-base articles for recurring issues and solutions.
• Collaborate with local and off-site technology service providers to enhance service delivery.
• Provide clear documentation, updates, and root cause analysis on support issues to management as required.

What’s Required

• Minimum 4 years of experience in client service, desktop support, or technical support roles.
• Bachelor’s degree in Technology, Computer Science, or a related field.
• Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
• Familiarity with market data and electronic trading platforms (e.G., Bloomberg, Neovest) preferred.
• Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
• Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
• Commitment to the highest ethical standards.

Job Title: Technical Support Specialist

Overview:

We are seeking a skilled Technical Support Specialist to join our team. This individual will provide technical assistance to internal and external users, collaborate with the development team, and assist in quality assurance activities.

Responsibilities:

• Offer technical support to customers, partners, and client service teams
• Communicate feedback and inputs to the development team
• Assist the QA lead with quality assurance activities
• Troubleshoot technical issues with minimal support from the development team
• Propose workarounds to customers when fixes take time
• Provide timely and accurate customer feedback
• Follow up with clients to ensure problems are resolved
• Support new application roll-outs
• Provide procedural documentation
• Manage multiple cases at once

Requirements:

• Bachelor's degree in computer science or information technology
• US hours (9 am - 6 pm central time) work schedule
• Experience with tech support for web-based business applications and mobile interfaces
• Working knowledge of Linux, Java, JavaScript, MySQL, AWS
• Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs
• Experience with remote desktop applications and help desk software
• Experience with ticket management tools like Clickup, Jira, Trello
• Certifications in Linux, Java, Web development, AWS desirable but not required
• Development mindset to quickly scale into a developer

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.

Essential Job Functions:

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Education and Experience:

• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certifications and Licenses:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.