777 Help Desk Technician jobs in Bengaluru
Customer Service Representative
560001 Bangalore, Karnataka
₹35000 month
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Job Description
Our client is seeking a friendly, efficient, and customer-focused Customer Service Representative to join their support team in Bengaluru, Karnataka . This role is instrumental in providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive experience with our products and services. You will be the primary point of contact for customers via phone, email, and potentially chat, requiring strong communication skills and a dedication to customer satisfaction. The ideal candidate is patient, empathetic, and adept at problem-solving, contributing to a reputation of outstanding service.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and requests via phone, email, and other communication channels.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues in a timely and effective manner.
- Process orders, returns, and exchanges accurately.
- Maintain customer records and update account information in the CRM system.
- Escalate complex issues to appropriate departments or supervisors when necessary.
- Follow communication scripts and guidelines while delivering exceptional customer service.
- Identify opportunities to improve customer experience and suggest process enhancements.
- Build and maintain positive customer relationships.
- Gather customer feedback and relay it to the management team.
- Adhere to service level agreements (SLAs) and quality standards.
- Contribute to team goals and overall customer satisfaction metrics.
- Handle sensitive customer information with confidentiality.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service, call center operations, or a similar client-facing role.
- Excellent verbal and written communication skills.
- Strong listening skills and the ability to empathize with customers.
- Proficiency in using customer relationship management (CRM) software.
- Basic computer skills and ability to navigate multiple software applications.
- Patience and a calm demeanor when dealing with difficult customers.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help people.
- Team player mentality and willingness to support colleagues.
- Adaptability to changing processes and customer needs.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative
560001 Bangalore, Karnataka
₹350000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Service Representative to join their bustling team in Bengaluru, Karnataka, IN . This role is pivotal in ensuring customer satisfaction by providing timely, accurate, and friendly support across various communication channels. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and the ability to handle customer inquiries efficiently and professionally. You will be the first point of contact for customers, addressing their needs and resolving issues to maintain high levels of service.
Key Responsibilities:
Qualifications:
This role offers a supportive work environment and opportunities for growth within a leading organization.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products and services, troubleshoot issues, and guide customers through solutions.
- Escalate complex issues to the appropriate departments and follow up to ensure resolution.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Adhere to communication protocols, guidelines, and policies.
- Collect customer feedback and share insights with the team to improve service delivery.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications:
- High school diploma or equivalent; a college degree is a plus.
- Minimum of 2 years of experience in a customer service or client support role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using customer service software and CRM systems.
- Empathy and a customer-centric approach to service.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Demonstrated ability to work effectively in a hybrid setting, collaborating with colleagues both in-office and remotely.
This role offers a supportive work environment and opportunities for growth within a leading organization.
This advertiser has chosen not to accept applicants from your region.
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