112 Help Desk Technician jobs in Nagpur

• Manage and lead the customer service and technical support teams.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Oversee daily operations of the support center, ensuring efficient service delivery.
• Set performance goals and provide coaching and feedback to team members.
• Handle escalated customer complaints and complex technical issues.
• Develop and maintain training programs for customer service staff.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Implement process improvements to enhance support efficiency and effectiveness.
• Ensure adherence to service level agreements (SLAs).
• Collaborate with other departments to resolve customer issues and improve product/service offerings.

• Bachelor's degree in Business Administration or a related field.
• 5+ years of experience in customer service management, with a focus on technical support.
• Proven track record of improving customer satisfaction metrics.
• Strong leadership, team management, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and helpdesk ticketing systems.
• Experience in developing and delivering training programs.

We are looking to Hire a Cashier/Receptionist only Girls required for our Restaurant Nathu's located at Automotive Square Kamptee road

Job Types: Full-time, Permanent

Pay: ₹10, ₹13,000.00 per month

Work Location: In person

We are looking for a dynamic and motivated Customer Service Representative (Fresher) with strong communication, teamwork, and convincing skills. The ideal candidate should be passionate about building customer relationships and eager to grow in a sales-driven environment. As a fresher, you will receive full training and support to understand our products and sales strategies. Your ability to connect with customers and close deals will be rewarded with attractive performance-based incentives. If you are enthusiastic, goal-oriented, and ready to kick-start your sales career, we'd love to hear from you.

• Freshers are encouraged to apply – training will be provided
• Attractive incentive structure on performance
• Opportunity for rapid career growth and internal promotions
• Previous internship or sales experience (if any) is a plus

Job Type: Full-time

Pay: ₹18, ₹22,000.00 per month

MEGA OPPORTUNITY| WORK FROM HOME | JOBS FOR ALL | NO SALES | NO TARGET | PURE CUSTOMER SUPPORT | IMMEDIATE JOINERS REQUIRED | VOICE PROCESS

Hi Jobseekers,

Greetings from ShiningStars ITPL

ANY UNDERGADUATE FRESHER WITH EXCELLENT COMMUNICATION SKILLS CAN APPLY. YOU JUST NEED A LAPTOP WITH GOOD WIFI CONNCETION.

Position: Customer Service Executive

6 Days Working | 1 Rotational Week Off

CTC: 18000 CTC Quarterly Bonus | Growth Opportunities | Paid Training

Location: PAN India (Remote Work From Home)

Shifts: Rotational (including weekends)

Experience: Freshers & Experienced All Are Welcome

System Requirements (Mandatory):

• Laptop/Desktop with i5 Processor or Above
• 8 GB RAM / Windows 10 Above
• Stable Wi-Fi with Minimum 100 Mbps Speed
• Noise-Canceling Headset (Must Have)
• Power Backup Preferred

Other Requirements:

• Good communication skills
• Willing to work 6 days a week (rotational week off)
• Comfortable with rotational shifts and weekends

Ready to Start?

Apply Now Connect with -

Vahida - #

Kaynat

Alisha

Best Regards,

Executive HR - Vahida Khan

ShiningStars ITPL

Profile- Customer Service Executive/ Telesales

Location- Sneh Nagar, Nagpur

Salary- 13k to 16k

Experience- Min. 6 month to 1 yr in CSE

Skills- Excellent communication in ENGLISH language

Gender- Both can apply here

Contact on HR Rutuja

Job Types: Full-time, Permanent

Pay: ₹13, ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Role Overview:

We are looking for a presentable and well-groomed candidate to join our jewellery showroom team. The role involves assisting customers, handling queries, and managing basic computer tasks for smooth operations.

Responsibilities:

• Provide product details regarding app
• Maintain customer data and assist in computer-based documentation
• Ensure a pleasant showroom experience for all visitors

Requirements:

• Well-groomed and presentable personality
• Strong communication & customer service skills
• Basic computer knowledge (MS Office, billing software, email)
• Prior experience in retail / hospitality preferred
• Fluency in Hindi, English, and local language will be an advantage

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Full time Work From Office (Candidates from Nagpur are Preferred)

Role Description

This is a full-time on-site role for a Customer Service Executive located in Nagpur. The Customer Service Executive will be responsible for interacting with customers to address their inquiries, resolve issues, and deliver an exceptional customer service experience. The role includes handling customer complaints, providing information about products and services, processing orders, and coordinating with internal teams to ensure customer satisfaction.

Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in handling customer inquiries and resolving issues promptly and effectively
• Basic understanding of Business Intelligence, Artificial Intelligence, and Analytics preferred
• Ability to work collaboratively with internal teams
• High attention to detail and problem-solving skills
• Experience in customer service or related fields is a plus
• Bachelor's degree in any relevant field preferred

• Leading and mentoring a team of customer service representatives, providing guidance and support.
• Ensuring timely and accurate resolution of customer inquiries and complaints across various channels (phone, email, chat).
• Monitoring customer service performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Developing and implementing strategies to improve customer service processes and efficiency.
• Training new customer service agents on product knowledge, service protocols, and communication skills.
• Handling escalated customer issues, demonstrating empathy and problem-solving skills.
• Collecting and analyzing customer feedback to identify trends and areas for product or service improvement.
• Collaborating with other departments to ensure a seamless customer experience.
• Maintaining accurate records of customer interactions and transactions.
• Motivating the team to achieve performance targets and uphold high service standards.
• Participating in hiring and performance reviews for customer service staff.