120 Help Desk jobs in Dlf Qe

Role and Responsibilities:

Own and resolve all technical escalations within the IT team that are unable to be solved by less experienced team members

• Conduct in-depth root case analysis for major incidents and outages
• Identify gaps in processes and procedures as part of the RCA process and implement solutions to close those gaps
• Collaborate with project teams and stakeholders to ensure a seamless integration of new technologies and systems
• Provide insights from a user support perspective during the planning and implementation of IT projects
• Evaluate new technologies and solutions that align with IT goals and directives
• Provide leadership within the IT Support team, guiding and mentoring junior staff members
• Stay current with industry trends, emerging technologies, and best practices in IT Support
• Pursue relevant certifications and training to maintain a high level of expertise

Job Requirement:

• 12+ years of experience in an IT-related role or field
• Bachelors degree in Computer Science, Information Technology, or related field or equivalent work experience
• Ability to quickly and accurately resolve advanced, complex issues while maintaining composure and focus
• Ability to lead large cross-functional projects with various stakeholders across the organization
• Ability to identify and implement process improvements independently
• Maintain ownership and skills in all IT core business areas
• Teamwork skills with a problem-solving attitude and willing to take a variety of approaches
• Excellent analytical and time management skills, with a proven ability to deliver value independently
• Ability to demonstrate clear & confident communication skills both written and verbal
• Ability to handle multiple requests / projects simultaneously and prioritize
• Ability to deal with problems and technical issues in a friendly, calm and reassuring manner for customers
• Provide onsite Support to office technology
• Proficient in both Intune (autopilot endpoint deployment) and Jamf
• Google Workspace administration
• Skilled in asset management systems such as Asset Panda
• Excellent troubleshooting skills for both MacOS and Windows 11

Preferred:

• Proficiency in Palo Alto firewall is strongly preferred
• Project management certifications
• Google Workspace administration certifications
• Application / system integration experience
• Knowledgeable in Slack administration

• Respond to customer inquiries and technical issues promptly and professionally via email, chat, and phone.
• Diagnose and troubleshoot technical problems experienced by customers.
• Provide clear and concise step-by-step instructions to resolve customer issues.
• Escalate unresolved issues to appropriate technical teams or subject matter experts.
• Document all customer interactions, issues, and resolutions in the support system.
• Maintain a high level of customer satisfaction by providing exceptional support.
• Identify trends in customer issues and provide feedback to product and development teams.
• Contribute to the creation and maintenance of a knowledge base with FAQs and troubleshooting guides.
• Stay up-to-date with product updates and technical information.
• Adhere to company policies and procedures for customer support.

• High school diploma or equivalent; a degree in a related technical field is a plus.
• 1-3 years of experience in customer support or technical helpdesk roles.
• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to explain technical concepts in a simple and understandable manner.
• Proficiency with helpdesk ticketing systems and CRM software.
• Experience with remote support tools is an advantage.
• Ability to work independently and manage time effectively in a remote environment.
• Strong organizational skills and attention to detail.

We are looking for Customer Support Executive for Dwarka location

Hiring for candidates who can handle customer queries and can help Customers with Technical or Non-technical queries over the phone.

Location: Dwarka

Working Days: 6 days a week (rotational off)

Work timings: Day Rotational 9 Hour Shift

What we are looking for?

Graduate or Result awaited Candidates

Fresher's or Experienced with relevant experience

Exceptional communication and presentation skills

Excellent Communication Skills (English & Hindi)

Basic Computer Knowledge

Customer focus and problem-solving ability

What you will be doing?

• Helping customers with queries.

• Handling technical and non-technical queries.

• Problem-solving for various customers.

• Handling blended Inbound process.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

About the Company

MAXIM SMT Technologies ) is a provider of high-quality manufacturing equipment for the electronics, wiring harness, photovoltaic & lithium ion manufacturing industry. The product range includes SMD Board Handling units, Laser Marking Systems (Laser/Label/Inkjet), Solder Printing system, Pick & Place machines, Reflow Ovens, Solder & Optical Inspection systems, De-panelling Systems (In-/Offline) and all related tools and equipment's for PCB Assembly. Maxim SMT is also a manufacturer of wide variety of Stencils, tools & fixtures through its 5 manufacturing units in India.

Maxim SMT is head quartered at Manesar, Gurugram and have 8 regional offices in India.

Position: Executive-Backend Support

Job Location: Manesar, Gurgaon

DUTIES & RESPONSIBILITIES:

• Their duties include raising invoices and implementing invoicing procedures, managing databases, and handling client request
• Perform regular quality assurance checks in the Invoice Database to maintain data integrity
• Handling the client query regarding payment/invoice and provide feasible solutions.
• Preparing invoice related reports and provide to the respective person.
• Bridge between Sales, Execution Team, and the Client to resolve queries w.r.t. the payments for the invoice.
• Reaching out to the Respective Team member in case of any deviation for any invoice leakage.
• Handling internal communication across the team and support/help them to raise invoices on timely manners.
• Support, work closely and provide input to internal Invoice, Finance & Collection team

SKILLS REQUIRED:

• Self-disciplined, organized, trustworthy & problem-solving skills.
• Good Communication Skills both verbal and written
• Good typing skills
• Preferable if at least worked for a year of work experience in the area of Invoice/Finance.
• Good knowledge of Microsoft Excel, Google Sheet
• Ability to produce reports and recommendations
• Keen eye for accuracy and detail-oriented
• An effective communicator

Desired Candidate Profile:

· Education: Graduate from any recognized university (commerce background will prefer more)

· Experience:2-3 years in the area of invoice, customer interaction

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Female candidate required

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Customer Support Specialist

Company:
Yoho Lifestyle |
Location:
Saket, Delhi |
Salary:
₹2,64,000 - ₹3,60,000 per annum

About the Role

We are seeking a dedicated Customer Support Specialist to provide exceptional customer service across multiple channels including live chat, phone calls, emails, and social media platforms for our D2C brand.

Key Responsibilities

• Multi-Channel Support:
  Handle customer inquiries via live chat, phone, email, Instagram, Facebook, and Twitter
• Issue Resolution:
  Resolve complaints, order issues, returns, exchanges, and product queries professionally
• Social Media Management:
  Monitor and respond to customer comments, messages, and reviews maintaining brand voice
• Customer Experience:
  Provide product recommendations, process orders, and ensure customer satisfaction
• Documentation:
  Maintain detailed interaction records and generate support reports
• Collaboration:
  Work with logistics, operations, and marketing teams for seamless customer experience

Required Qualifications

Experience & Education

• 1-2 years in customer service, call center, or support roles
• Bachelor's degree preferred (12th pass with excellent communication skills considered)
• E-commerce/D2C customer support experience is a plus

Essential Skills

• Communication:
  Excellent written and verbal communication in Hindi and English
• Technical:
  Proficiency in customer support software, live chat platforms, and social media tools
• Customer-Centric:
  Patience, empathy, and genuine desire to help customers
• Multi-tasking:
  Ability to manage multiple conversations across different channels simultaneously
• Problem-Solving:
  Quick thinking and resourcefulness in finding solutions

Key Competencies

• Professional phone handling with clear pronunciation
• Social media etiquette and online customer service best practices
• Attention to detail in processing orders and customer information
• Stress management skills for high-volume support environments
• Team collaboration and positive attitude

Working Conditions

• Schedule:
  Rotational shifts between 9:00 AM - 7:00 PM, Monday to Saturday
• Environment:
  Office-based role in Saket, Delhi
• Performance Metrics:
  Response time, customer satisfaction ratings, resolution rate

What We Offer

• Competitive salary with performance incentives
• Comprehensive product and customer service training
• Career growth opportunities
• Supportive work environment and employee benefits

• Respond to customer inquiries via phone, email, and other communication channels in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and concerns effectively.
• Process orders, forms, applications, and requests as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Identify and escalate priority issues or recurring problems to management.
• Participate in training to stay updated on product knowledge and company services.
• Contribute to team efforts and assist colleagues when needed.
• Follow communication procedures, guidelines, and policies.
• Seek opportunities to enhance customer satisfaction and loyalty.
• Assist with administrative tasks related to customer service operations.

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Previous experience in customer service, call center, or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency in using computer systems and basic software applications.
• A positive attitude and a strong customer-centric approach.
• Ability to work effectively in a team environment.
• Familiarity with customer relationship management (CRM) software is an advantage.

• Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
• Develop and implement customer support strategies to ensure high levels of customer satisfaction and retention.
• Handle escalated customer inquiries and complex issues, providing timely and effective resolutions.
• Monitor customer support metrics and KPIs, identifying trends and areas for improvement.
• Create and maintain support documentation, FAQs, and knowledge base articles.
• Collaborate with other departments (e.g., Product, Sales) to address customer feedback and improve services.
• Ensure efficient ticket management and response times.
• Onboard and train new customer support team members.
• Identify opportunities to enhance the customer experience through process improvements and new tools.
• Act as a point of escalation for complex technical or service-related issues.
• Champion customer advocacy within the organization.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3 years of experience in customer support, with at least 1 year in a lead or supervisory role.
• Proven track record of managing a customer support team and improving customer satisfaction metrics.
• Strong understanding of customer service principles and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to train and motivate a team.
• Proficiency in conflict resolution and de-escalation techniques.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

• Lead, mentor, and manage a team of customer support representatives.
• Oversee daily operations of the customer support department.
• Develop and implement effective customer support strategies and procedures.
• Handle escalated customer inquiries and complex issues.
• Monitor team performance and conduct regular quality assurance reviews.
• Train and coach team members to improve skills and performance.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to resolve customer issues and enhance products/services.
• Ensure adherence to service level agreements (SLAs).
• Maintain accurate records of customer interactions and support activities.

• Bachelor's degree in Business Administration or a related field.
• Minimum of 4 years of experience in customer service, with at least 2 years in a leadership role.
• Proven experience in managing and motivating a support team.
• Excellent problem-solving, communication, and interpersonal skills.
• Proficiency with CRM software and ticketing systems.
• Strong understanding of customer support best practices.
• Ability to handle stressful situations calmly and professionally.
• Customer-centric mindset with a passion for service excellence.