1,893 Helpdesk Advisor jobs in India
Helpdesk Support Specialist
160001 Chandigarh, Chandigarh
₹40000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Helpdesk Support Specialist to provide exceptional technical assistance to their user base. This is a fully remote position, requiring excellent communication skills and the ability to troubleshoot effectively from a distance. The ideal candidate will have a strong understanding of computer hardware, software, and network troubleshooting, with a commitment to delivering outstanding customer service. You will be the first point of contact for technical issues, resolving them efficiently and escalating when necessary.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Assist users with account setups, password resets, and access permissions.
- Document all support requests, resolutions, and technical procedures in the helpdesk ticketing system.
- Escalate complex issues to appropriate senior technical staff or third-party vendors when necessary.
- Proactively monitor system performance and identify potential issues before they impact users.
- Create and update knowledge base articles and user guides to empower users.
- Provide guidance and training to users on basic IT functions and best practices.
- Stay up-to-date with the latest technology trends and support procedures.
- Ensure adherence to company IT policies and security protocols.
- Contribute to improving the overall IT support experience for all users.
- Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in a helpdesk or technical support role.
- Strong knowledge of operating systems (Windows, macOS), common software applications (e.g., Microsoft Office Suite), and hardware components.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting tools.
- Excellent troubleshooting and problem-solving skills.
- Superb customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is required.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
- Reliable internet connection and a dedicated workspace are essential.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Helpdesk Specialist - Technical Support
208003 Kanpur, Uttar Pradesh
₹350000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Service & Helpdesk Specialist to join their support team in Kanpur, Uttar Pradesh, IN . This role involves providing first-line technical support and exceptional customer service to our user base. You will be responsible for troubleshooting software and hardware issues, responding to customer inquiries via multiple channels (phone, email, chat), and documenting solutions. The ideal candidate possesses strong problem-solving skills, a patient demeanor, and a genuine desire to help customers resolve their technical challenges.
Responsibilities:
Qualifications:
This is an excellent opportunity to build a career in customer support and technical assistance within a growing company. Join our team and make a real difference for our customers in Kanpur, Uttar Pradesh, IN .
Responsibilities:
- Respond to customer support requests promptly and professionally via phone, email, and live chat.
- Diagnose and resolve technical issues related to software applications, hardware, and network connectivity.
- Guide customers through step-by-step solutions for common technical problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the helpdesk system.
- Contribute to the knowledge base by documenting common problems and their solutions.
- Provide feedback to the product development team regarding recurring issues and user experience improvements.
- Assist with onboarding new customers and providing basic training on product usage.
- Ensure customer satisfaction by delivering timely and effective support.
- Adhere to service level agreements (SLAs) for response and resolution times.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- 1-3 years of experience in a customer service or technical support role.
- Strong understanding of common operating systems (Windows, macOS) and software applications.
- Excellent communication, listening, and interpersonal skills.
- Patient, empathetic, and customer-oriented approach.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with helpdesk software and ticketing systems.
- Basic troubleshooting skills for hardware and network issues.
- Ability to work effectively in a team environment and manage time efficiently.
- Fluency in English and Hindi is required.
This is an excellent opportunity to build a career in customer support and technical assistance within a growing company. Join our team and make a real difference for our customers in Kanpur, Uttar Pradesh, IN .
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Lead - IT Helpdesk
395001 Surat, Gujarat
₹55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing technology services company, is seeking an experienced and motivated Technical Support Lead to manage their IT Helpdesk operations in **Surat, Gujarat**. This role is critical for ensuring timely and effective resolution of technical issues, maintaining high levels of customer satisfaction, and leading a team of skilled support technicians. You will be responsible for overseeing daily helpdesk operations, developing support processes, and contributing to the overall IT infrastructure stability. This hybrid role allows for a blend of in-office collaboration and remote work flexibility.
Key Responsibilities:
Qualifications:
Join our client's team in **Surat, Gujarat**, and take a leading role in delivering exceptional IT support services.
Key Responsibilities:
- Lead and mentor a team of IT Support Technicians, ensuring efficient and high-quality service delivery.
- Manage the daily operations of the IT Helpdesk, including ticket assignment, prioritization, and resolution tracking.
- Develop and implement standardized support procedures and best practices to improve efficiency and effectiveness.
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network-related issues.
- Troubleshoot complex technical problems, identify root causes, and implement long-term solutions.
- Manage user accounts, permissions, and access to company systems and applications.
- Oversee the installation, configuration, and maintenance of hardware and software.
- Ensure timely and accurate documentation of support requests, solutions, and system configurations.
- Collaborate with other IT teams (e.g., Network Operations, System Administration) to resolve escalated issues.
- Monitor helpdesk performance metrics and provide regular reports on team productivity, ticket resolution times, and customer satisfaction.
- Identify training needs for the support team and develop training programs.
- Contribute to the continuous improvement of the IT support function.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in IT support, with at least 1-2 years in a lead or supervisory role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong leadership and team management abilities.
- Exceptional communication and customer service skills.
- Ability to prioritize and manage multiple tasks effectively.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.
- Willingness to work a hybrid schedule, balancing on-site and remote work.
Join our client's team in **Surat, Gujarat**, and take a leading role in delivering exceptional IT support services.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead - IT Helpdesk
440001 Nagpur, Maharashtra
₹600000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a proactive and skilled Technical Support Lead to manage their IT Helpdesk operations in Nagpur, Maharashtra, IN . This role requires a blend of technical expertise, strong problem-solving abilities, and excellent leadership qualities. You will be responsible for ensuring the smooth operation of IT systems, providing timely and effective support to end-users, and leading a team of IT support specialists.
Key Responsibilities:
Qualifications:
This hybrid role offers the opportunity to work collaboratively within the office and remotely, providing a flexible and engaging work environment. Our client offers a competitive salary and benefits package for this critical role.
Key Responsibilities:
- Lead, supervise, and mentor the IT Helpdesk team, ensuring high levels of service delivery and user satisfaction.
- Manage and prioritize incoming support requests, ensuring timely resolution of technical issues across hardware, software, and network systems.
- Develop and maintain IT support documentation, knowledge bases, and standard operating procedures (SOPs).
- Oversee the installation, configuration, and maintenance of user workstations, printers, and other peripheral devices.
- Diagnose and resolve complex technical problems, escalating issues to senior IT personnel or vendors when necessary.
- Implement and manage IT asset management processes, including inventory tracking and lifecycle management.
- Contribute to the development and implementation of IT policies and procedures.
- Ensure the security and integrity of IT systems and user data.
- Monitor system performance and proactively identify potential issues or areas for improvement.
- Train end-users on new software, hardware, and IT best practices.
- Manage vendor relationships for IT-related services and equipment procurement.
- Report on key helpdesk metrics, such as ticket volume, resolution times, and user satisfaction.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in IT support, with at least 2 years in a lead or supervisory role.
- Proven expertise in troubleshooting and supporting Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Strong knowledge of network protocols, hardware troubleshooting, and basic server administration.
- Experience with IT ticketing systems (e.g., Jira Service Desk, ServiceNow) and remote support tools.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to manage and motivate a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable.
- Familiarity with cloud-based services (e.g., Office 365, Google Workspace) is a plus.
This hybrid role offers the opportunity to work collaboratively within the office and remotely, providing a flexible and engaging work environment. Our client offers a competitive salary and benefits package for this critical role.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist - IT Helpdesk
390001 Vadodara, Gujarat
₹450000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their expanding IT Helpdesk team. This is a fully remote position, providing comprehensive technical assistance to employees across the organization. You will be the first point of contact for users experiencing hardware, software, or network issues, diagnosing and resolving problems efficiently and effectively. This role requires excellent problem-solving skills, strong communication abilities, and a customer-centric approach. You will document support requests, provide step-by-step guidance, and escalate complex issues to senior technicians when necessary. Maintaining user satisfaction and ensuring minimal disruption to productivity are key objectives. The ideal candidate is adept at troubleshooting a wide range of technical challenges in a remote work environment.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and troubleshoot operating systems and various software applications.
- Assist users with account management, password resets, and access issues.
- Document all support requests, resolutions, and user interactions in a ticketing system.
- Escalate complex technical issues to appropriate IT support teams.
- Provide clear and concise instructions to users during troubleshooting.
- Contribute to the IT knowledge base by creating and updating support articles.
- Ensure timely resolution of support tickets and maintain high levels of user satisfaction.
- Stay informed about new technologies and IT best practices.
- Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
- 2+ years of experience in IT support or a helpdesk role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Experience with common business applications (e.g., Microsoft Office Suite, Google Workspace).
- Familiarity with network concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving, analytical, and critical-thinking skills.
- Strong verbal and written communication skills.
- Customer-focused attitude with patience and empathy.
- Ability to work independently and manage time effectively in a remote setup.
- IT certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead - IT Helpdesk
570001 Mysore, Karnataka
₹60000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and proactive Technical Support Lead to manage and guide our IT Helpdesk operations in Mysuru, Karnataka, IN . This leadership role is responsible for ensuring the timely and effective resolution of technical issues, maintaining system stability, and providing exceptional support to our internal users. The ideal candidate will have a strong technical background in IT support, excellent problem-solving skills, and proven experience in leading a support team.
Responsibilities:
Responsibilities:
- Lead and manage the day-to-day operations of the IT Helpdesk team, ensuring efficient ticket management and resolution.
- Provide Tier 2 and Tier 3 technical support for hardware, software, network, and application issues.
- Develop and maintain technical support procedures, knowledge base articles, and user guides.
- Train and mentor junior helpdesk staff, fostering their technical and customer service skills.
- Monitor system performance and proactively identify and resolve potential issues.
- Manage user account creation, modification, and deletion, ensuring security best practices.
- Oversee the deployment, configuration, and maintenance of end-user hardware and software.
- Collaborate with IT infrastructure and security teams to resolve complex technical challenges.
- Ensure the timely and accurate documentation of all support activities and resolutions in the ticketing system.
- Manage vendor relationships for hardware and software support.
- Contribute to the planning and implementation of IT projects and system upgrades.
- Analyze support trends and metrics to identify areas for process improvement and training needs.
- Ensure compliance with IT policies and procedures.
- Act as a point of escalation for critical technical issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in IT technical support, with at least 2 years in a lead or supervisory role.
- In-depth knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with hardware troubleshooting and repair for desktops, laptops, and peripherals.
- Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).
- Strong understanding of IT security principles and best practices.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work effectively under pressure and manage multiple priorities.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Helpdesk Analyst - Mac Support
Noida, Uttar Pradesh
NTT America, Inc.
Posted today
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Helpdesk advisor Jobs in India !
6
Helpdesk Analyst - Mac Support
Bangalore, Karnataka
NTT DATA North America
Posted today
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
7
Helpdesk Analyst - Mac Support
Noida, Uttar Pradesh
NTT DATA North America
Posted today
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead - Customer Service & Helpdesk - Remote
208001 Kanpur, Uttar Pradesh
₹60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Technical Support Lead to manage their Customer Service & Helpdesk operations. This role is fully remote, allowing you to lead a dedicated team in providing exceptional technical assistance to clients worldwide. You will be responsible for ensuring timely and effective resolution of customer issues, maintaining high satisfaction rates, and driving continuous improvement within the support function. This position requires strong leadership, excellent problem-solving skills, and a deep understanding of customer service best practices.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a team of technical support agents in a remote environment.
- Oversee daily operations of the customer service and helpdesk, ensuring service level agreements (SLAs) are met.
- Provide Tier 2/3 technical support for complex customer issues.
- Develop and implement support processes and procedures to enhance efficiency and customer satisfaction.
- Train new team members on products, services, and support protocols.
- Monitor support ticket queues and ensure timely responses and resolutions.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Create and maintain a comprehensive knowledge base of support documentation and FAQs.
- Collaborate with product development and engineering teams to resolve recurring issues and provide feedback for product enhancements.
- Manage escalations and ensure effective communication with customers during critical incidents.
- Conduct performance reviews and provide ongoing coaching to support staff.
- Champion a customer-centric culture within the support team.
- Implement and manage helpdesk software and tools effectively.
- Ensure adherence to company policies and security protocols.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience managing a remote support team.
- Strong technical aptitude and ability to troubleshoot hardware, software, and network issues.
- Excellent understanding of customer service principles and best practices.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Strong analytical and problem-solving skills.
- Exceptional communication, interpersonal, and conflict-resolution skills.
- Ability to remain calm and effective under pressure.
- Detail-oriented with strong organizational skills.
- Experience in (specific industry relevant to client, e.g., SaaS, IT Services) is a plus.
This advertiser has chosen not to accept applicants from your region.
9