7,898 Helpdesk Agent jobs in India
L1 Helpdesk Agent
Posted today
Job Viewed
Job Description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem Want a chance to see lots of career options up close before you choose your path forward Then there's a good chance you'll love being a L1 Helpdesk Agent at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
Perform initial problem determination (Level 1 support) with related hardware, software and services support. Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs. Handle service entitlement failures associated with requests for in-scope services. Assigning records to other support groups, as required.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced – you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.
- Graduate in any discipline (including engineering graduates)
- Minimum experience needed is 1.5 to 2 years in IT service desk.
- Should possess excellent English communication skills.
- Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
- Perform initial problem determination (Level 1 support) with related hardware, software and services support
- Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.
- Use technical resources and tools to support the client by answering questions and responding to client requirements.
- Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.
- Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.
- Understand, adapt, and contribute to the improvement of various SLA's, SLO's and KPI&aposs in line with the customer expectations.
- Willing to work in night shifts.
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact&aposs Kyndryl email address.
Skills Required
Microsoft 365, Excel
L1 Helpdesk Agent
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced - you definitely won’t be bored!
Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience- Graduate in any discipline (including engineering graduates)- Minimum experience needed is 1 year in IT service desk.- Should possess excellent English communication skills.- Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)- Perform initial problem determination (Level 1 support) with related hardware, software and services support- Provide technical advice / guidance / trouble shooting / support to B2B end users within specified SLAs.- Use technical resources and tools to support the client by answering questions and responding to client requirements.- Utilize client products, technologies and industry services skills to identify issues which may be related to product installation, update, configuration, operations, or performance.- Guide the client and advise on potential resolutions, implementation and play a key role in overall client satisfaction.- Understand, adapt, and contribute to the improvement of various SLA’s, SLO’s and KPI's in line with the customer expectations.- Willing to work in night shifts and hybrid model.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-
Helpdesk - L1 Agent
Posted 1 day ago
Job Viewed
Job Description
**Job Type**:Full Time
Country: India
- Location: Delhi- Pay Rate: Open- Contact Recruiter:+914448566445
-**:
Trigyn has immediate requirement for Helpdesk - L1 Agent.
Skillset:
- Excellent communication skills
- Ability to prioritize and multitask efficiently
- Collaborative team spirit
- Analytical and process-oriented approach
- Ability to review the tickets and identify information gaps
- Ability to learn quickly
Minimum Years of Experience: 2 - 4 Years
Educational Qualification: Any Graduate.
Technical Support/ Customer Support,
Posted today
Job Viewed
Job Description
- Respond to customer inquiries via phone, email, chat, or ticketing systems regarding product functionality, usage, or technical problems.
- Diagnose and troubleshoot technical issues, providing step-by-step guidance or escalating complex problems to higher technical teams.
- Document all interactions and resolutions in the company's CRM or ticketing system accurately.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Assist customers in understanding product features and best practices.
- Collaborate with product development and engineering teams to report recurring issues or suggest improvements.
- Maintain up-to-date knowledge of product updates, system changes, and company policies.
- Meet service level agreements (SLAs) and individual performance targets related to customer satisfaction, response time, and issue resolution.
- Bachelor's degree in Computer Science, Electronics, IT, or related fields preferred.
- Freshers with strong technical aptitude and communication skills are welcome.
- Basic understanding of software, hardware, networking, or relevant technologies.
- Strong problem-solving skills and customer-focused attitude.
- Excellent verbal and written communication skills in English.
- Ability to work in shifts including nights and weekends if required.
- Familiarity with CRM or ticketing tools is a plus but not mandatory.
- Prior experience in technical support or customer service is an advantage.
- Certifications like CompTIA A+, ITIL, or relevant technical certifications are a plus.
- Multilingual abilities depending on customer base.
- Ability to explain technical concepts in simple language to customers.
Skills Required
Comptia A+, Itil, Customer Service, Crm
Technical support & customer support
Posted today
Job Viewed
Job Description
- Handle customer queries via phone, email, and chat, providing technical assistance and product support.
- Troubleshoot hardware, software, network, or account-related issues as per process guidelines.
- Guide customers through step-by-step solutions and escalate complex cases to advanced teams.
- Log and update customer interaction details accurately in CRM/support tools.
- Meet defined SLAs for response time, resolution, and customer satisfaction.
- Educate customers on product features, usage tips, and best practices.
- Collaborate with other teams (development, sales, QA) to improve service quality.
- Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent).
- Strong communication skills in English (spoken and written) with a clear accent.
- Basic technical knowledge of computers, mobile devices, software applications, and networking concepts.
- Problem-solving attitude and patience in dealing with customers.
- Ability to multitask and use CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira).
- Experience in customer service or technical support is a plus but freshers with a learning mindset are welcome.
- Empathy and active listening
- Clear and effective communication
- Time management and multitasking
- Adaptability to changing processes and tools
Skills Required
Problem-solving, Crm, zendesk, Jira
Customer & Technical Support
Posted today
Job Viewed
Job Description
- Provide tier 1 support to customers via voice, chat, and email for product usage, setup, or issue resolution.
- Understand customer problems and guide them through step-by-step troubleshooting.
- Escalate unresolved technical issues to Level 2 or product teams when needed.
- Track, manage, and resolve support tickets using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Salesforce).
- Stay updated on product knowledge, feature updates, and FAQs.
- Achieve SLAs, CSAT scores, first contact resolution, and other key performance indicators.
- Maintain records of customer interactions with clear documentation.
- Education: Any graduate (preferably in IT, CS, BBA, B.Com, or equivalent).
- Experience: 0–3 years in customer support / technical support roles (freshers welcome with strong communication and learning mindset).
- Communication:
- Fluent spoken and written English (neutral or global accent).
- Strong listening and problem-solving skills.
- Basic knowledge of Windows, Mac, browsers, internet connectivity, mobile devices , etc.
- Understanding of software applications, SaaS tools , or web platforms.
- Experience with helpdesk or CRM tools is a plus (e.g., Zoho Desk, Intercom, Jira).
Skills Required
Crm, intercom, Jira, Slas, CSAT
Customer /Technical support
Posted today
Job Viewed
Job Description
- Customer Assistance : Respond to customer queries and provide assistance via phone, email, or chat. Ensure timely and accurate resolution of customer concerns.
- Technical Troubleshooting : Diagnose and troubleshoot technical issues related to the product or service, providing clear instructions or fixes to customers.
- Product Guidance : Offer in-depth knowledge and guidance on the product, including features, functions, and best practices, to enhance the customer experience.
- Issue Resolution : Resolve customer complaints or concerns efficiently, following standard procedures and escalating to higher-level support when necessary.
- Ticket Management : Log customer issues, queries, and feedback into the ticketing system, tracking them from initiation through to resolution.
- Follow-up and Feedback : Ensure follow-up on pending issues, confirming resolution and gathering customer feedback to improve services.
- Documentation : Maintain accurate records of customer interactions, technical problems, and resolutions. Update knowledge base articles and FAQs as needed.
- Product Installation/Configuration : Assist customers with the installation, configuration, or setup of software or hardware, offering step-by-step instructions if required.
- Knowledge Sharing : Stay updated on product changes, updates, and features to provide accurate and up-to-date information to customers.
- Escalation Handling : Identify issues that need escalation and direct them to the appropriate team or higher-level technical support.
- Collaboration : Work with other teams (engineering, product, and sales) to resolve complex customer issues or gather feedback for product improvements.
- Training : Provide training sessions or materials to customers, ensuring they understand how to use the product effectively.
- Customer Retention : Build and maintain relationships with customers by ensuring high-quality service and fostering trust.
- Technical Proficiency : Strong understanding of the product or service being supported, with the ability to troubleshoot technical issues.
- Communication Skills : Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical customers.
- Problem-Solving : Strong analytical and problem-solving skills to identify root causes of issues and provide solutions effectively.
- Attention to Detail : Ability to accurately document issues, troubleshooting steps, and resolutions in the system.
- Customer-Centric Approach : Focused on delivering an excellent customer experience, with the ability to remain calm and professional under pressure.
- Time Management : Ability to manage multiple tasks simultaneously while adhering to SLAs (Service Level Agreements).
- Adaptability : Ability to adapt to changes in processes, product features, or customer requirements quickly.
- Patience & Empathy : Patience and empathy in handling customer inquiries and troubleshooting, especially with frustrated or non-technical users.
- Team Collaboration : Ability to collaborate with cross-functional teams, including engineering, product, and sales, to ensure issues are resolved.
- Multitasking : Handle multiple customer issues or queries at once while maintaining high service quality.
- Technical Tools : Familiarity with customer support software (e.g., Zendesk, Freshdesk) and basic IT troubleshooting tools.
Skills Required
Multitasking, Adaptability, Time Management, Communication Skills
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Customer Technical Support
Posted today
Job Viewed
Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Customer & Technical Support
Posted today
Job Viewed
Job Description
- We are seeking a Customer & Technical Support Specialist to join our team in India. The ideal candidate will provide exceptional customer service and technical assistance to our clients, ensuring a smooth and efficient resolution of their issues.
- Provide first-level customer support through various channels including phone, email, and chat.
- Diagnose and troubleshoot technical issues reported by customers.
- Document and track customer interactions in the support ticketing system.
- Escalate complex issues to senior technical staff as required.
- Conduct follow-up calls to ensure customer satisfaction and resolution of issues.
- Assist in creating and maintaining knowledge base articles for common issues.
- 1-5 years of experience in customer support or technical support roles.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent verbal and written communication skills in English.
- Proficient in using support ticketing systems and CRM software.
- Ability to troubleshoot hardware and software issues effectively.
- Strong problem-solving skills and attention to detail.
- Basic knowledge of networking concepts and protocols.
Skills Required
Technical Troubleshooting, Customer Service, Network Configuration, Software Installation, Incident Management, Data Analysis, Remote Support, Product Knowledge, CRM Tools
Customer Technical Support
Posted 18 days ago
Job Viewed
Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management