4,871 Helpdesk Analyst jobs in India

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a L1 Helpdesk Analyst at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As aL1 Helpdesk Analyst, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A L1 Helpdesk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience :

Preferred Skills and Experience:

· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

IT Helpdesk Analyst - Female

We are seeking a detail-oriented and professional IT Helpdesk Analyst (Female) to provide exceptional technical support to our clients and users. This role demands excellent communication skills, a knack for troubleshooting, and the ability to manage multiple tasks in a fast-paced IT environment, primarily handling international inbound calls, emails, and chats.

• Address all queries raised by external/internal Users via all mediums like Calls, Emails, and Chats .
• Utilize Teams or other internal tools for remote sessions when needed.
• Find the root cause of the issue and resolve every single issue raised by the User professionally.
• Follow process guidelines, SLAs, and TATs set by the Organization.
• Learn all Processes including various Product versions, Web Admin navigations, Jira, Confluence, etc.
• Ability to use multiple applications at the same time to assist Users and resolve their issues.
• Take complete ownership of every ticket assigned, including initial response, follow-up, troubleshooting, and liaising with other Departments for resolution. Same applies to reopen cases.
• Be flexible to attend all training sessions and clear assignments/pass exams (Meta-compliance, ITIL, etc).
• Utilize resources appropriately; prefer calling the User as the first mode of contact, followed by emails.
• Be available for remote sessions to investigate User issues.
• Analyze every single ticket and identify the appropriate root cause using various applications and tools.
• Work on colleagues' Tickets in their absence.
• Keep Reporting Manager updated on ticket status at regular intervals.
• Raise relevant queries to the second line of support when needed.
• Accurately log all customer interactions in the Organization's ticketing tools (Jira ).
• Prepare Training notes, Flow charts , and other assigned tasks during training.
• Work on basic reports using MS Office.
• Answer continuous calls (back-to-back) without compromising on quality.
• Attend Emails, Chats, and Calls simultaneously , focusing on one at a time when on Calls or Chats (direct from UK Users).
• Ability to manage multiple tickets concurrently .
• Carry out any other reasonable duties and responsibilities.

• Excellent English Verbal and Written communication skills .
• Proficient in Grammar and Sentence construction for email drafting to Clients/Users.
• Strong Calls, Emails, and Chat etiquette to manage Users professionally.
• International Inbound Call handling experience (Preferably UK) with technical troubleshooting focus.
• IT Support experience (Calls, Chats and Emails) is mandatory.
• Experience in a fast-paced IT environment with capability to resolve tickets timely .
• Application Support is an added advantage.
• Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed.
• Ability to navigate through multiple web applications while assisting Users.
• Ability to prioritize and manage workload .
• Experience using Microsoft Office Suite .
• Incident Management knowledge is a must.

Job Summary

Good understanding of IT hardware/software. Provides hardware, software and/or network installation and problem resolution support for equipment. Provides first line problem identification and/or resolution to internal users. Provides instructions to peers or customers as needed. Performs network server administration functions as needed. Performs other special projects as assigned. Should be comfortable interacting with international customers in English language. The profile requires working extensively with computers and head phones to take inbound / outbound calls. Will be part of a Global support operations group “virtual team” with peers from major Bechtel offices globally.

"This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership”

Major Responsibilities:

Education and Experience Requirements:

Required Knowledge, Skills and Abilities:

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Core to Bechtel is our . They are what we believe, what customers can expect, and how we deliver. Learn more about our in our . 

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to 

Job Summary

Good understanding of IT hardware/software. Provides hardware, software and/or network installation and problem resolution support for equipment. Provides first line problem identification and/or resolution to internal users. Provides instructions to peers or customers as needed. Performs network server administration functions as needed. Performs other special projects as assigned. Should be comfortable interacting with international customers in English language. The profile requires working extensively with computers and head phones to take inbound / outbound calls. Will be part of a Global support operations group “virtual team” with peers from major Bechtel offices globally.

"This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership”

Major Responsibilities:

Education and Experience Requirements:

Required Knowledge, Skills and Abilities:

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Core to Bechtel is our . They are what we believe, what customers can expect, and how we deliver. Learn more about our in our . 

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to 

Requisition ID: 286678  

•   Relocation Authorized: None  
• Telework Type: Part-Time Telework  
• Work Location: New Delhi  

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards.

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Core to Bechtel is our