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8,886 Helpdesk Assistant jobs in India

Technical customer support

Bengaluru, Karnataka Confidential

Posted today

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Job Description

Provide Level 1 Technical support (Voice Support) to customers through various channels such as phone, email, chat.
Identify and analyze technical issues reported by customers and troubleshoot problems to determine the root cause.
Work towards resolving technical issues by providing step-by-step instructions, guiding customers through solutions, or escalating complex issues to higher-level support teams.
Document and maintain records of customer interactions, technical issues, and solutions for future reference.
Stay updated on product or service features and updates to effectively assist customers and answer their queries.
Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise.
Collaborate with other departments, such as development or product teams, to provide feedback on recurring technical issues and contribute to continuous improvement.
Educate customers on the proper use of products or services to prevent future technical issues.
Collect and provide feedback from customers to help improve products, services, and support processes.
Stay adaptable and keep up to date with new technologies and changes in products or services.
Design and develop visually appealing, interactive dashboards and reports using Power BIs features, like charts, maps, KPIs, and filters.
Apply design best practices to ensure reports are intuitive and align with the organizations branding and objectives.

Skills Required

Strong technical knowledge related to the Diesel products, various Diagnostic tools handling and services being supported.
Strong problem-solving skills to diagnose and resolve technical issues efficiently.
Ability to analyze problems, think critically, and develop effective solutions in short span.
Excellent communication skills to convey technical information to non-technical customers clearly.
Persistence and compassion when dealing with customers, especially those with limited technical knowledge.
Capability to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
A customer-centric approach with a focus on providing excellent service.
Ability to work collaboratively with other team members and departments.
Accurate and detailed documentation of customer interactions and issue resolutions.
Readiness to adapt to new technologies and procedures.
Efficiently manage time to meet service level agreements and customer expectations.

Educational Requirement

A bachelor's degree in a relevant field such as Mechanical, Automobile, Electronics, or a related discipline with min 2 years experience.
Strong technical knowledge in Automotive and understanding of the products or services the company provides.
Proficiency in relevant technologies, tools, and software used in the industry.
Excellent communication skills, both verbal and written.

Working Hours

Requirement 1

5 Days per week (Mon Friday)
Timing 11.00 AM 8.30 PM (Variable)

Skills Required
Customer Service, Problem-solving, Technical Support Voice, Troubleshooting, Technical Support

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Technical Support/ Customer Support,

Hyderabad, Andhra Pradesh Confidential

Posted today

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Job Description

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or ticketing systems regarding product functionality, usage, or technical problems.
Diagnose and troubleshoot technical issues, providing step-by-step guidance or escalating complex problems to higher technical teams.
Document all interactions and resolutions in the company's CRM or ticketing system accurately.
Follow up with customers to ensure their issues are resolved satisfactorily.
Assist customers in understanding product features and best practices.
Collaborate with product development and engineering teams to report recurring issues or suggest improvements.
Maintain up-to-date knowledge of product updates, system changes, and company policies.
Meet service level agreements (SLAs) and individual performance targets related to customer satisfaction, response time, and issue resolution.

Requirements:

Bachelor's degree in Computer Science, Electronics, IT, or related fields preferred.
Freshers with strong technical aptitude and communication skills are welcome.
Basic understanding of software, hardware, networking, or relevant technologies.
Strong problem-solving skills and customer-focused attitude.
Excellent verbal and written communication skills in English.
Ability to work in shifts including nights and weekends if required.
Familiarity with CRM or ticketing tools is a plus but not mandatory.

Preferred Skills:

Prior experience in technical support or customer service is an advantage.
Certifications like CompTIA A+, ITIL, or relevant technical certifications are a plus.
Multilingual abilities depending on customer base.
Ability to explain technical concepts in simple language to customers.

Skills Required
Comptia A+, Itil, Customer Service, Crm

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Technical support & customer support

Confidential

Posted today

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Job Description

Key Responsibilities:

Handle customer queries via phone, email, and chat, providing technical assistance and product support.
Troubleshoot hardware, software, network, or account-related issues as per process guidelines.
Guide customers through step-by-step solutions and escalate complex cases to advanced teams.
Log and update customer interaction details accurately in CRM/support tools.
Meet defined SLAs for response time, resolution, and customer satisfaction.
Educate customers on product features, usage tips, and best practices.
Collaborate with other teams (development, sales, QA) to improve service quality.

Skills & Qualifications:

Any graduate (B.A., B.Com, B.Sc., B.Tech, or equivalent).
Strong communication skills in English (spoken and written) with a clear accent.
Basic technical knowledge of computers, mobile devices, software applications, and networking concepts.
Problem-solving attitude and patience in dealing with customers.
Ability to multitask and use CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira).
Experience in customer service or technical support is a plus but freshers with a learning mindset are welcome.

Soft Skills:

Empathy and active listening
Clear and effective communication
Time management and multitasking
Adaptability to changing processes and tools

Skills Required
Problem-solving, Crm, zendesk, Jira

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Technical Customer Support, II

Pune, Maharashtra Zebra Technologies

Posted 3 days ago

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Job Description

Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Let's create tomorrow together.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

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Technical Customer Support Lead

Chennai, Tamil Nadu Canvendor

Posted 4 days ago

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Job Description

#Urgent_Opening_for Canvendor

#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements :

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

• Detail-oriented with a commitment to accuracy, quality, and data security

• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

• Intermediate understanding of technical systems, APIs, and SQL

• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles

If interested kindly share your updated CV to

Please reach out to me in WhatsApp for more details: +91 95855 56448

This advertiser has chosen not to accept applicants from your region.

Technical Customer Support Lead

Chennai, Tamil Nadu Canvendor

Posted today

Tap Again To Close

Job Description

#Urgent_Opening_for Canvendor

#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |

Location: Chennai

Experience: 5+ Years

Notice period: Immediate to 1 Week

Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA

#Key_Requirements: